Travel Tools - ITA Matrix not showing lowest fare--again. Please post here

I think it might be helpful if there were a thread on which we could all post cases in which Google ITA software isn't catching the lowest--or even close to lowest--fares. If there seems to be a common pattern then we users will be more aware of where to not look and where to look for cheapest (or in this case, cheaper) fares.

So, I'll start.

ORBITZ:
$368 Total cost

Leave
Thu, Jul 26 7:00 AM Miami MIA 2:00 PM Oaxaca OAX 1 stop 8hr 0min

AeroMexico 429 / 2098
Flight 2098 Operated by AEROLITORAL DBA AEROMEXICO CONNECT

Return
Tue, Aug 14 12:15 PM Oaxaca OAX 6:20 PM Miami MIA 1 stop 5hr 5min

AeroMexico 544 / 426
Flight 544 Operated by AEROLITORAL DBA AEROMEXICO CONNECT


ITA MATRIX

All flights
AeroMexico American Multiple Airlines Delta United
From $566 From $678 From $959 From $992 From $1,412

--------------------------------------------------------------------------

Now, with the above: Orbitz has the AeroMexico flight starting at $368 for numerous flights. It then goes up to $371, $386, $388, $403, $529 --and this is just for the first 75 flights offered!

But ITA is listing the cheapest fare at $566--hasn't budged for the past 10 days, despite decreases I've seen on other sites (Vayama and Kayak).

This is not an isolated instance; last week I was checking the same flight, different dates, and sure enough, Orbitz had another 75+ offerings that were lower than those listed on ITA.

Would be nice to know why the ITA system isn't catching these. Doesn't give me a whole lot of confidence in their software.

Since I believe this thread is about the ITA tool itself rather than a discussion about MR's I'll move this to the most appropriate forum which is the "Travel Tools" forum for futher debate.

tcook052
MR Forum Moderator

Good idea, elizadoo.

I don't have specific examples at my fingertips, but since ITA changed hands, I, too, have found it much less reliable than before. I used to go to ITA and then go to the airlines website to book my ticket. Checking other sites never seemed to turn up anything better.

It's still a great starting point, but it's only a starting point now. Some of the results I got almost made me wonder if behind the scenes they are deliberately skewing things in favor of certain fare classes or airlines or routes - something. I often start with ITA, but then I follow-up on Kayak or Orbitz or other sites to actually find the best deal.

I'm going through a non-flying patch. Is the old Matrix still out there? Have you tried the same search on both old and new to see if the results are still the same? I think it unlikely, but I wonder if the old and new versions are using different software. (Note to self: try 'old' matrix next time, if it's still available).

ORBITZ:
$368 Total costThis is a web fare, which ITA has not supported for years. Nothing new.

Has ITA ever guaranteed the lowest fare? They are not even booking engine.

This is a web fare, which ITA has not supported for years. Nothing new.

Has ITA ever guaranteed the lowest fare? They are not even booking engine.

?? Did someone suggest that ITA guaranteed lowest fares? or that ITA is a booking engine?

I've used ITA for a long time. Since it changed hands, I (and others) have noticed that it doesn't appear to function as well/the same as it once did - and this includes providing lower fares. I used to find it quite reliable; now I routinely find lower fares than ITA displayed, and they haven't all been webfares.

I think OP has a good idea - post specific examples here. Perhaps, as in this case, we'll get a better understanding of ITA's results.

ORBITZ:
$368 Total cost
If you look at the orbitz fare rules, it says the fare basis is PRUSOBZ and in sales restrictions has: SALE IS RESTRICTED TO SPECIFIC AGENTS

This looks to be an Orbitz-only fare.

Edit: See also http://www.flyertalk.com/forum/10979956-post7.html

?? Did someone suggest that ITA guaranteed lowest fares? or that ITA is a booking engine?
Then, what the OP is trying to accomplish here?

Many are thinking they have to show the lowest.
(not sure the OP's intention though)

Nothing wrong with the OP's idea, but I do not see any issues on his/her example. That's all.