Marriott Rewards (including Ritz-Carlton) - MR VISA (Marriott Purchases): -16 pts

Yes, that is the points posting from my MR Visa card for this month. And I actually know why... I'm just not sure what to do, if anything.

The story:

I was using a gift card to pay for a 1-night stay at the CY YUL (a very nice property, BTW). While very nice, the FDCs were unfamiliar with the procedure. They did finally figure it out, but somehow in the operation credited the full amount on my card to my bill (which was approx. $5 more than the bill total). In order to correct this, he re-credited the difference - but somehow, credited it to my MR Visa, and not the GC. I only realized this when I went to use the gift card again, and was told the amount was at zero. Fine, no problem, it's no-harm-no-fowl, right??

Well, then, since it's a credit to my account, the system posted -16 points. Yes, they removed 16 points from my MR account. Now, theoretically, I regained those points when I had to put $5 more of a Marriott stay on my Visa, but the question remains - should they remove points from your account every time Marriott credits your CC? Should I contact Visa, Marriott, the CY?? Has this happened to anyone else?

Unfortunately, Marriott and Chase have a very strict set of guidelines on how to post points, when to post them, and how many to post.

The deduction of points from your account due to the credit on your CC is actually Chase removing the points, not Marriott. I would just leave this one alone as 16 points isn't worth the time and effort it will take to fix the issue. If the amount was much larger, it might be worth the hours of time you would have to spend on the phone to correct this.

Chase loves to steal miles for credits. They did it to me in 2006: http://www.flyertalk.com/forum/continental-onepass-pre-merger/611574-negative-onepass-miles-chase.html

Since it's a credit, not a return or refund, I don't think they're actually entitled to take away points, but they seem to do this on small transactions that aren't worth following up. I'm sure it adds up nicely for Chase.

. Fine, no problem, it's no-harm-no-fowl, right??


If there had been harm, what kind of bird would you ask for?

http://image.spreadshirt.com/image-server/v1/compositions/2775136/views/1,width=178,height=178,interlace=true/no-harm-no-fowl_design.png