Club Carlson - Please post your Club Carlson Elite experiences

This thread (http://www.flyertalk.com/forum/intercontinental-hotels-priority-club-inter-continental-ambassador/650386-please-post-your-priority-club-elite-experiences.html)on the Priority Club forum is really useful to get a quick review of a hotel. As the Club Carlson forum grows, I thought it would help that we have a similar thread to share our experiences.

- What is your Club Carlson status?
- Where did you stay? (Brand, Location, Country) Also put in the post title.
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
- Which room did you book and which upgrade did you receive?
- Did you receive elite benefits?

Silver: Complimentary Room Upgrade, Early Check In/Late Check Out
Gold: Complimentary Room Upgrade, Early Check In/Late Check Out, In-Room Welcome Gift
Concierge: Complimentary Room Upgrade, Early Check In/Late Check Out, In-Room Welcome Gift, Free Continental Breakfast

- How are the rooms?
- What was good and what was bad?
- Value for money or Gold Points? Would you return?

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Park Inn, Heathrow, UK

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Okay, but nothing special

Which room did you book and which upgrade did you receive?
Booked standard, received Business room

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - No
Also, welcomed as a gold member at check in although the agent disappeared for five minutes to print the letter.

How are the rooms?
Decent size, but old and tired. For a business room the workspace was very small and did not have an adjustable chair.

What was good and what was bad?
Good:
Parking included in rate (a rarity at LHR)
Bad:
Check in was slow


Value for money or Gold Points? Would you return?
Booked through corporate travel, and this is now our 'preferred hotel' for the office. However, with my own money I'd stay elsewhere.

What is your Club Carlson status?
Red

Where did you stay? (Brand, Location, Country)
Park Inn, Leigh, UK

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, although I was only there for an hour

Which room did you book and which upgrade did you receive?
Booked standard, received the same.

Did you receive elite benefits?
n/a

How are the rooms?
Modern, clean and comfortable. The bathroom did not have a bath which may be negative for some, but I felt the large walk in shower was much better.

What was good and what was bad?
No problems.

Value for money or Gold Points? Would you return?
At £45 it was great value.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Blu, Stansted, UK

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Not really.

Which room did you book and which upgrade did you receive?
Booked standard, received standard with a roll away bed set up in the room. Also the room was internal facing towards the atrium, with a direct view of the walkway and the elevators :td:

Did you receive elite benefits?
Complimentary Room Upgrade - No
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - No

How are the rooms?
The TV is very small, and there was no armchair (possibly due to the presence of the un-requested roll away bed).

What was good and what was bad?
Good:
Was not charged for parking
Bad:
Indifferent staff

Value for money or Gold Points? Would you return?
Would consider if I was flying from Stansted, but otherwise see no reason to return.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson, Gothenburg, Sweden

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.

Which room did you book and which upgrade did you receive?
Business room. No upgrade, but hotel was completely full.

Did you receive elite benefits?
No. Gold status was not registered on the system.

How are the rooms?
Spacious. Great pillow menu.

What was good and what was bad?
Good:
Turned off aircondition for our room on request.
Bad:
Chaotic breakfast due to high occupancy.

Value for money or Gold Points? Would you return?
Decent value at 3000 SEK for two nights. Yes.

What is your Club Carlson status?
Silver

Where did you stay? (Brand, Location, Country)
Park Inn Papenburg, Germany

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Excellent hotel!

Which room did you book and which upgrade did you receive?
Superior room as booked.

Did you receive elite benefits?
No.

How are the rooms?
Spacious. Great view of canals.

What was good and what was bad?
Good:
Very modern hotel. Great staff. Cheap bicycle rental and even pedal boats!
Free minibar, which included plentyof quality chocolate, soft drinks and a couple of good German beers. Also water of course. Free printing facicilities!

Bad:
Absolutely happy.

Value for money or Gold Points? Would you return?
Decent value at 110EUR. Will return when in area.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Country Inn, Ontario, CA, USA

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
It's pretty decent.

Which room did you book and which upgrade did you receive?
Booked standard, received upgrade to suite i believe

Did you receive elite benefits?
Complimentary Room Upgrade - Yes (to suite i believe, 1 lvl upgrade)
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - No

How are the rooms?
Pretty big and it's decent and clean.

What was good and what was bad?
Good: Decent breakfast and facilities (fitness,pool). Offered nice snack packages (drink/banana/cookie) on the lobby area.

Bad: breakfast got really crowded in the morning.

Value for money or Gold Points? Would you return?
Just did it for 44k point promo, can't really comment if paying since i haven't really checked other hotel's rate in the area, (rate was $76++)

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Suite Sukhumvit, Bangkok, Thailand

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
It's pretty decent. But lobby was under construction.

Which room did you book and which upgrade did you receive?
Booked standard, no upgrade

Did you receive elite benefits?
Complimentary Room Upgrade - No
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - No

How are the rooms?
Decent size and clean.

What was good and what was bad?
Good (and bad): Close to Sukhumvit (and a couple of skytrain), but still a bit of walk (300m?) from the actual Sukhumvit road.


Value for money or Gold Points? Would you return?
Just did it for 50k point promo. Rate was decent enough ($65)
But if paying for vacation, probably not.
In Bangkok you can find other much nicer hotels at slightly more. (especially if you have status at other chain). And there's plenty of deal/sale always going on.

What is your Club Carlson status?
Silver

Where did you stay? (Brand, Location, Country)
Radisson Blu Liverpool, UK

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Neutral.

Which room did you book and which upgrade did you receive?
Booked standard, received Business room

Did you receive elite benefits?
Complimentary Room Upgrade - Yes, incl Breakfast for Business Room
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - No

How are the rooms?
Decent, rooms exactly the same as standard room I had at the property at a different stay, just higher floor, bathrobe & slippers and Nespresso machine. Room had dust in all corners, I even wrote a message to housekeeping in the dust on the floor. Bath tub's drainage partially blocked. Window dirty from INSIDE.

What was good and what was bad?
Good:
Upgrade and breakfast. Free access to the health club and its swimming pool, sauna and steam room. I had all of those facilities for myself.

Bad:
cleanliness of room.

Value for money or Gold Points? Would you return?
had a decent rate, and would return if in Liverpool again if they sort out their room cleaning and housekeeping.

What is your Club Carlson status?
Silver

Where did you stay? (Brand, Location, Country)
Radisson Blu Edwardian Vanderbilt Kensington, London, UK

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes fairly happy

Which room did you book and which upgrade did you receive?
Booked standard single room, upgraded to standard double room

Did you receive elite benefits?
Complimentary Room Upgrade - Yes, had to ask though
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - No

How are the rooms?
Average. Bed is standard double. Bathroom small but good shower pressure. The hotel is inside an old building and there doesn't seem to have been much renovation inside so 'feels' old. Small LCD TV & room on the small size.

What was good and what was bad?
Good:
Upgrade given. Excellent central London location.

Bad:
Rooms old and small. I imagine that the single room would be tiny. Could do with some refurbishment to liven up the interior.

Value for money or Gold Points? Would you return?
I used gold points. 10,000 + £50 on a Friday night for the single room (which was upgraded to a double) and this is great value for central London and I would return on this rate. I would pay up to ~£90 without points but no more than this unless they did some refurbishment inside.

Great idea! I'll make it a sticky.

jpdx, CC Moderator

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)


Were you (or for multi-stayers are you generally) happy with the hotel/stay?
No.

Which room did you book and which upgrade did you receive?
Booked "King Deluxe Room" and received the same.

Did you receive elite benefits?
Complimentary Room Upgrade - No
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - No

How are the rooms?
Superficially the rooms look great, modern styling, etc. Look a picture and you'd probably think it was very nice luxury five star hotel (as it describes itself). However, our room on the 4th floor was awful. It was internal facing and was completely exposed to the three floors of corridors opposite (maybe 6 meters or so away), there being no window shades, only heavy floor to ceiling vertical blinds made the room feel like a cave. There is no bedside, reading or desk lamps - only the main lighting. The toiletries, Gilchrist & Soames, are in dispensers fixed to the wall (as you'd find in a budget hotel). Worst of all was the bed, the mattress was old with individual springs easily felt through through the upper layer. Every time I moved there would be another spring pushing into my ribs...

What was good and what was bad?
Good:
Nothing
Bad:
Most things.

Value for money or Gold Points? Would you return?
Both the Hilton and Crown Plaza are similarly priced so this offers no better value. Unfortunately we checked in late so didn't want to start moving rooms at midnight, had it been earlier I would have insisted we changed. I tried to make a complaint when we checked out, but the front desk staff would no give me the contact details for the manager, but insisted I wait to speak to someone - after 30 minutes of waiting, I asked for someone to call me and left.

After making a complaint, it appears the poor service in endemic at this property. Out of the issues they addressed, the blame was put on myself (the paying customer). Lack of lamps - I should have contacted housekeeping; Uncomfortable bed - I should has requested a firm or soft bed at check in; No Gold Elite benefits - I should have known that their system does not recognise elite status.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Park Inn Brussels

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
So so

Which room did you book and which upgrade did you receive?
Booked standard double room, got that

Did you receive elite benefits?
Complimentary Room Upgrade - No
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - No

How are the rooms?
Average. Early PArk Inn style, not very well designed imo.

What was good and what was bad?
Good:
Cheap, and 44000 GP
Bad:
Rooms simple and small. Awful Ghetto area.

Value for money or Gold Points? Would you return?
Not when there are alternative hotels which are better and cheaper! ie. Aloft, Four Points.

- What is your Club Carlson status?
Gold

- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
No

- Which room did you book and which upgrade did you receive?
Booked standard room. Received "business room", but was a "standard room"

- Did you receive elite benefits?
No.

- How are the rooms?
Here some pictures:
http://youhavebeenupgraded.blogspot.co.at/2012/07/park-inn-bratislava.html

- What was good and what was bad?
They have big housekeeping problems ...

- Value for money or Gold Points? Would you return?
No, never

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Park Plaza Riverbank

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.

Which room did you book and which upgrade did you receive?

Booked standard, received executive I think? IT looks standard but is on the 11th (executive) floor. The lounge is closed during the olympics. No view whatso-ever.

Did you receive elite benefits?
Complimentary Room Upgrade - Maybe
Early Check In/Late Check Out - Yes 11AM
In-Room Welcome Gift - No

How are the rooms?
Ok, Park Plaza Style, exactly as pictured in hotel photo.
What was good and what was bad?
Good:
Free wifi!
Bad:
No free water in room

Value for money or Gold Points? Would you return?
For 15000GP and 75GBP not to bad of a value during the Oympics. Hotel was 200GBP standard price.

What is your Club Carlson status?
No Status

Where did you stay? (Brand, Location, Country)
Radisson, Branson, Mo, US
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
No, The room had 2 double sleep number beds. our Beds were awful, the Sleep Number beds would only air up in the middle and you would be rolling off of it when you aired them up and if you let enough air out to lay flat you could feel the mattress parts on your back like you were laying on boards.

Which room did you book and which upgrade did you receive?
Booked standard, received standard
Did you receive elite benefits?
Complimentary Room Upgrade - n/a
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - No

How are the rooms?
Decent size, but old and tired. They did at least have the flat panel tv.

What was good and what was bad?
Good:
Bad: The bed.

Value for money or Gold Points? would be fine if they had other beds.
Would you return? Only if you could get a room without the Sleep Number bed.

Booked with points, with my own money I'd stay elsewhere at the Hilton.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Park Plaza County Hall, London,UK

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes!

Which room did you book and which upgrade did you receive?

Booked standard, received nice sized Jr Suite.

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Not available
In-Room Welcome Gift - Yes

How are the rooms?
Quite nice, good furniture clean.

What was good and what was bad?
Good:
Free wifi! Friendly staff!
Bad:
No late checkout

Value for money or Gold Points? Would you return?
For 50.000 points, not the best value, but during Olympics not bad.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson, CHS (Charleston Airport) North Charleston, SC

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
No

Which room did you book and which upgrade did you receive?
Booked standard, received standard above the air conditioner and told it was an upgrade.

Did you receive elite benefits?
Complimentary Room Upgrade - No, but I guess they claimed I did
Early Check In/Late Check Out - No
In-Room Welcome Gift - No, they almost laughed when I asked about it.

How are the rooms?
Old, carpet fraying with stains, broken central AC but window unit instead - noisy but effective, non functional sleep number beds, I had an extra small fridge but person I was travelling with had a nice mid size fridge, worst thing was the bathroom was filthy and full of dirty towels when I checked in. Old box TVs

What was good and what was bad?
Good:
Free wifi. Restaurant staff were ok.
Bad:
No recognition, acted as if it didn't exist. Bedbugs! The wifi was the worst I've seen in modern days signal constantly dropped out. Got the impression that we were a burden for staying there. With the hotel being so old I certainly won't be returning.

Value for money or Gold Points? Would you return?
No, cost was similar to other hotels in area and would try them all again first.

What is your Club Carlson status?
Gold

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Stay was ok.

Which room did you book and which upgrade did you receive?
Booked standard room, received "business room". "Business room" was a standard room.

Did you receive elite benefits?
Complimentary Room Upgrade - No.
In-Room Welcome Gift - No.

How are the rooms?
Here some pictures:
http://youhavebeenupgraded.blogspot.co.at/2012/07/radisson-blu-budapest-beke.html

What was good and what was bad?
Good:
Room was clean.
Bad:
No recognition.

Value for money or Gold Points? Would you return?
No, the Art'otel sells for the same price. There you get a brand new hotel, and better upgrades.
http://youhavebeenupgraded.blogspot.co.at/2012/07/artotel-budapest-by-park-plaza.html

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Blu, Odense, Denmark

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
OK because of 241, otherwise no.

Which room did you book and which upgrade did you receive?
Standard. No upgrade.

Did you receive elite benefits?
Complimentary Room Upgrade - No
Early Check In/Late Check Out - No
In-Room Welcome Gift - No

How are the rooms?
Pretty big but very dated.

What was good and what was bad?
Good: Free breakfast for all guests.
Bad: The hotel doesn't have AC.

Value for money or Gold Points? Would you return?
Nope, unless you are doing BNG combined with 241

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Park Inn, Hamburg, Germany

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
No, it's like a slight upgrade from IBIS.

Which room did you book and which upgrade did you receive?
Standard. No upgrade.

Did you receive elite benefits?
Complimentary Room Upgrade - No
Early Check In/Late Check Out - No
In-Room Welcome Gift - No

How are the rooms?
OK room, toilet was bad - like a ferry cabin.

What was good and what was bad?
Good: Free parking on site
Bad: Breakfast, internet is not free, the bed.

Value for money or Gold Points? Would you return?
Nope, unless you are doing BNG combined with 241

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Park Inn, Malmo, Sweden

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Fairly

Which room did you book and which upgrade did you receive?
Standard. Half upgrade, i.e. a standard room with a bathrobe and tea and coffee machine.

Did you receive elite benefits?
Complimentary Room Upgrade - No
Early Check In/Late Check Out - Not sure
In-Room Welcome Gift - Yes

How are the rooms?
OK room, very basic, like a very nice IBIS.

What was good and what was bad?
Good: Free internet, free breakfast.
Bad: Parking is expensive.

Value for money or Gold Points? Would you return?
Nope, unless you are doing BNG combined with 241.

What is your Club Carlson status?
Gold


Where did you stay? (Brand, Location, Country)
Park Plaza Bangkok Soi 18

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Average

Which room did you book and which upgrade did you receive?
Superior. Upgraded to Deluxe when I asked for.

Did you receive elite benefits?
Complimentary Room Upgrade - No
Early Check In/Late Check Out - N/A
In-Room Welcome Gift - No

How are the rooms?
It's modern, full of necessary amenities.


What was good and what was bad?
Good: Cleanliness. Room is modern. Location.
Bad: Check-in/Check-out were very slow.

Value for money or Gold Points? Would you return?
Value for Gold Points since I stayed here only for Park Plaza Ultimate Night promotion.
If I pay, I have to think much about it, For the price of $65/night and no breakfast, many Bangkok hotels offer better quality and service at lower rate.

Radisson Blu Alcron Prague


What is your Club Carlson status?

Gold

Were you (or for multi-stayers are you generally) happy with the hotel/stay?

Yes, it was lovely

Which room did you book and which upgrade did you receive?

Booked Royal Club room using points, asked about the upgrade and was given a junior suite

How are the rooms?

Decent size, well appointed, nice bathroom with two sinks, separate bath tube and walk in shower.

What was good and what was bad?

Good:

- Royal club includes breakfast, snack from 12-6pm (sandwich, dessert), free minibar (nice selection), free pay TV and movies

Bad:

Nothing really

Value for money or Gold Points? Would you return?

Yes but only with points about 66000 Gold points for the room.

What is your Club Carlson status?
Gold

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
New hotel with very low prices.

Which room did you book and which upgrade did you receive?
Booked standard room, received suite.

Did you receive elite benefits?
Complimentary Room Upgrade - Yes, to a suite
In-Room Welcome Gift - Fruits

How are the rooms?

Here some pictures:
http://youhavebeenupgraded.blogspot.co.at/2012/08/artotel-budapest-by-park-plaza-2.html

What was good and what was bad?
Good:
View (fisher bastion or danube)
Location below fisher bastion

Bad:
Nothing

Value for money or Gold Points? Would you return?
Yes, definitely a good price. 60 Euros for a room with suite upgrade are a very good deal. (+50 000 points)

What is your Club Carlson status?
Concierge

Where did you stay? (Brand, Location, Country)
art'otel Budapest

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
It was ok.

Which room did you book and which upgrade did you receive?
Booked standard, received standard. no upgrade.

Did you receive elite benefits?
Complimentary Room Upgrade - No
Early Check In/Late Check Out - Not requested
In-Room Welcome Gift - No
Free breakfast - Yes, after request, elite status was not on file (although booked through ClubCarlson)

How are the rooms?
New and clean, but not fancy at all.

What was good and what was bad?
Good:
Reception staff friendly, price moderate, cleanliness good, lobby had a modern charming atmosphere
Bad:
No gift, no upgrade, no special treatment - pointless to be in ClubCarlson here

Value for money or Gold Points? Would you return?
For the price, it was ok. However having received an extraodinary great treatment as SPG Plat at Meridien Budapest, I would always strongly recommend the Meridien albeit more expensive! Value-for-money as an elite member (esp. high tier) is much higher at other hotels.

What is your Club Carlson status?
Silver

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
New hotel with very low prices.

Which room did you book and which upgrade did you receive?
Booked standard room, received executive room with view.

Did you receive elite benefits?
Complimentary Room Upgrade - Yes, to an executive room

How are the rooms?

Here some pictures:
http://youhavebeenupgraded.blogspot.co.at/2012/08/artotel-budapest-by-park-plaza-3.html

What was good and what was bad?
Good:
View (fisher bastion or danube)
Location below fisher bastion

Bad:
Nothing

Value for money or Gold Points? Would you return?
Yes, definitely a good price. 60 Euros for a room with upgrade are a very good deal. (+50 000 points)[/QUOTE]

What is your Club Carlson status?
Gold

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
No

Which room did you book and which upgrade did you receive?
Booked executive room on Park Plaza Plus rate, received same as booked although property had "Skysuite level" and wasn't busy.

Did you receive elite benefits?
Late check out but that came as part of package booked. Otherwise, none whatsoever, no recognition of status

How are the rooms?
Soulless. I understand they are in the middle of a refurb and my room had been 'done', athough the TV was still a huge old CRT and there were no pictures or anything else on the walls.

What was good and what was bad?
Good:
Beds
Canapes from Chino Latino served in "Exec Lounge" - which has been created by roping off a corner of the ground floor close to reception
Front Desk staff pleasant despite lack of recognition/programme knowledge

Bad:
Where to start? Complete lack of attention to detail. Safe not working on check in and not remedied during stay. Telephone not working properly. No cups for nespresso machine. Toiletries a million miles away from the advertised "luxury' ones. No walk in shower as advertised. Housekeeping banging on the door despite DND on door and late check out agreed. Breakfast had the fattiest, greasiest bacon I've ever seen and the hot food counter was at my eye level:eek:. I could go on and on..........

Value for money or Gold Points? Would you return?
Not value for money - £115. Only tried this instead of my usual Leeds hotel due to the Park Plaza points promotion and will not go back.

What is your Club Carlson status?
Silver

Where did you stay? (Brand, Location, Country)
Park Plaza Vondelpark, Amsterdam, Holland

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Booked executive room on Travelzoo promotion, but was offered an e-standby upgrade to a Whirlpool Suite (highest room category) for €25 per night which I took and received at check-in. This did not relate to my Silver status though.

Did you receive elite benefits?
No. I asked for a late check-out of 2pm and was given this but I got the impression this would have been given regardless of status as they were unlikely to be too busy on a Sunday when I was checking out.

How are the rooms?
I was in the Whirlpool Suite. The main area was one room with a King bed on one side and a small sofa, chair and fairly large table on the other side. There was a swivel LCD TV in the middle. All in good condition. The bathroom was extremely large for European standards, with 2 large sinks and a huge whirlpool bath. No separate shower though as it was in the bath area.

What was good and what was bad?
Good:
Great bathroom
Large bedroom/living area
Nice buffet breakfast
Front Desk staff pleasant

Bad:
Lack of recognition of silver status (no bottle of water in room).
While I quite liked the location as it was quiet but you could get to the centre easily on tram, some people may be put off by the fact that it is not in the centre.

Value for money or Gold Points? Would you return?
On a Travelzoo promotion definitely! It was only €89 per night including breakfast. And an extra €25 per night for the Whirlpool Suite. If price was going towards €150 I would be less likely to return as I could find something else cheaper.

What is your Club Carlson status?
Concierge

Where did you stay? (Brand, Location, Country)
Radisson Lexington, New York City, US

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Satisfactory, not very happy so far (still here)

Which room did you book and which upgrade did you receive?
Booked petite room, got an eupgrade offer for 0$ that I accepted. I don't think it went through. I sure hope this isn't an upgraded room as I wouldn't want to see the not upgraded room... Seems the hotel is pretty full.

Did you receive elite benefits?
Complimentary Room Upgrade - No
Early Check In/Late Check Out - Didn't ask
In-Room Welcome Gift - I got a plastic bag with two water bottles at the reception.
Free breakfast - Yes, after pointing out that I'm entitled to it and insisting on it.
Other - Seem to have free internet (had to enter my CC number, so I guess it's due to being at least a CC member, don't know if it's an elite perk.

How are the rooms?
Old and really tired. By far worst Radisson I've been to. Then again, my experiences are limited to Radisson Blus in Europe.

What was good and what was bad?
Good:
Free internet and location
Bad:
Rooms

Value for money or Gold Points? Would you return?
I don't consider this good value. Would probably not return.

What is your Club Carlson status?
Silver

Where did you stay? (Brand, Location, Country)
Park Plaza London County Hall

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes!

Which room did you book and which upgrade did you receive?
Booked standard room on points (50,000) upon check in was upgraded to Junior Suite on 13th floor outside with view of city

Did you receive elite benefits?
Complimentary Room Upgrade - Asked and received
Early Check In/Late Check Out - Asked and received
In-Room Welcome Gift - N/A
Free breakfast - N/A

How are the rooms?
2 room suite with floor to ceiling view of London, full garden tub and separate shower, microwave and Nespresso machine in the little kitchen/wet bar. 2 LCD televisions, leather furniture, really nice space.

What was good and what was bad?
Good:
Location
View from room
Lots of living space

Bad:
Nothing

Value for money or Gold Points? Would you return?
Great value for points would return. A really nice change from ICH properties.

What is your Club Carlson status?
Concierge

Where did you stay? (Brand, Location, Country)
Radisson Blu Milan, Italy

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Very satisfied.

Which room did you book and which upgrade did you receive?
Booked standard room for 2 for 1 rate, 105 Euro for 2 nights, not prepaid. Received an upgrade to suite without asking as well as breakfast (for two).

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Didn't ask - not necessary
In-Room Welcome Gift - There was a free bottle of water and a fruit basket.
Free breakfast - Yes, we would have asked but didn't since it was offered right at the start.
Other - We were also offered a welcome drink by Bruno (one of the receptionists) but didn't take it since we had no time when he offered it.

How are the rooms?
The suite was great and on the sixth floor, nothing I can complain about. Maybe another free bottle for the second night would have been great but nothing to be expected.

What was good and what was bad?
Good: Room, upgrade, service attitude, free and fast internet.
Bad: I knew it when I booked it so no complaint here but of course the location could be better. Also, the breakfast is kind of uninspirating, I would expect a little more if I had to pay the regular rate.

Value for money or Gold Points? Would you return?
Absolutely great money, especially for the 2 for 1 rate. If I had business in the city and it would be somewhat convenient to get there from the hotel, I would definitely return!

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Blu, Rome, Italy

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Very happy.

Which room did you book and which upgrade did you receive?
Booked standard at Travel Zoo rate, received 40m2 room with balcony, fitness bike etc.

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Check In at 13:00, requested late check out, only got to 13:00 because of full occupancy.
In-Room Welcome Gift - No

Got 20% off the restaurant. Probably should have gotten 15%.
They comped the breakfast (52 euro value). Not sure why, at checking I was told it was not included in my rate.

How are the rooms?
40m2, Shower and bathtub behind wall, two bathroom sinks integrated in room, WC in separate room. Large bed and couches.

What was good and what was bad?
Good:
The design of the hotel.
The room.
Great service for everybody, even the maids greet you.
Gold benefits.
The pool and restaurant area.
The weather :)

Bad:
The hotel is a little worn, and there is some lack of attention to details.

Value for money? Would you return?
Great value for 99£+city taxes. Yes, even at a higher rate (atleast up to 180 euro with breakfast).


PS! Some people have complained about the neighbourhood. I didn't mind, but my attitude is you stay where you choose to stay.

What is your Club Carlson status?
Concierge

Where did you stay? (Brand, Location, Country)
Radisson Blu, Belfast, UK

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes - one of my favourite Radissons

Which room did you book and which upgrade did you receive?
Booked Business room on points - upgraded to Junior suite

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - No (not sure you get this if room booked on points


How are the rooms?
Very big about 45m square.I had eight seating spaces spread over two sofas and four seats

What was good and what was bad?
Good: Free Parking at weekend; double sinks in bathroom, separate shower and double bath
Bad: They didn't seeme to know much about Concierge benefits, I had to tell the girl at breakfast I was a due a free one when I wasn't down on the list and I got "I'll just have to check" when I asked for the 15% discount off my barmeal

Value for money or Gold Points? Would you return?

This is a decent 4 star hotel and ome of my favourite Radissons. . You can get a lot of 2 for 1 and 4 for 2 nights if you book not to far in advance and it's a tenner to get there in a taxi from the City airport and close to the town centre.

What is your Club Carlson status?
Concierge

Where did you stay? (Brand, Location, Country)
Radisson Blu, Gewandhaus Dresden, Germany

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
The hotel is pretty much okay. I have stayed there around 70 nights this year, so I am pretty used to it but as you see, I do return ;)

Which room did you book and which upgrade did you receive?
Booked standard room on corporate rate, received business class room.

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - Yes - chocolate and "personal card" from general manager


How are the rooms?
90s style but very much okay. By now they even have TV flat screens.

Value for money or Gold Points? Would you return?

This is a decent 4 star hotel and the alternative would be to stay at the top fancy places like the Taschenberg Palais in Dresden which is way more expensive. So I do return but it certainly is a more medicore hotel compared to other Radisson Blus.

What is your Club Carlson status?
Silver

Where did you stay? (Brand, Location, Country)
Park Plaza Westminster Bridge, London, England

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Very happy.

Which room did you book and which upgrade did you receive?
Standard. Upgrade to studio room.

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - 1pm late check-out
In-Room Welcome Gift - No

How are the rooms?
Very good for London - spacious and separate shower in the bathroom. Room had living area with separate TV. Did not see the standard room but expect the studio room is noticeably better. Modern, and although hotel was large and seemed quite full, the room itself was very quiet.

What was good and what was bad?
Good: Rooms, location (walkable to Covent Garden, 5 minutes by bus), facilities (swimming pool/sauna/steam room/fitness centre), breakfast (lots of choice, all replaced frequently)
Bad: Slow lifts, slightly weak shower pressure.

Value for money or Gold Points? Would you return?
I was booked on a £99 Travelzoo rate which included breakfast. This was superb value for central London and I would most definitely return.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
art'otel berlin city center west, by park plaza, Berlin, Germany

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.

Which room did you book and which upgrade did you receive?
Booked standard at advanced rate, received XXL room.

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Requested late check out to 13:30, was told it was 10€, I mentioned I was gold and got it free.
In-Room Welcome Gift - Yes, water and fruit.

How are the rooms?
Clean, decent size, everything worked, good size on the bathroom.

What was good and what was bad?
Good:
The Warhool art is pretty cool.
The room is nice.
Good service.
Gold benefits.

Bad:
Breakfast (15€) could have been better.

Value for money? Would you return?
Good value for 55€. Yes.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Park Plaza, Riverbank London, UK

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Not especially

Which room did you book and which upgrade did you receive?
Booked 'Superior room', received the same. Quite what the room is superior too I have no idea as it is the basic room sold.

Did you receive elite benefits?
Complimentary Room Upgrade - No
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - No

How are the rooms?
Good size (for London), but in a poor state of repair: wardrobe door was broken, the bath tub chipped, curtain pulls bent and rusted. As seems to be common with Carlson properties, the only lighting is from the ceiling - there are no reading lamps, bedside or desk lights.
It's a lot of style over substance, the room looks impressive when you first enter but after a few hours the faults start to show.
Whilst the website makes a big deal about the view, in reality very few rooms will have a view of anything other that the buildings either side, the railway line behind, or if you are really unlucky an internal facing room.

What was good and what was bad?
Good:
Two for One rate was great value (£106 inc tax for two nights)
Free wi-fi (when it worked)
10 minutes brisk walk from Westminster
Bad:
Wi-fi only worked occasionally
Front desk staff were terrible. At check in there were three staff, only one of which was actually working.
Check out was worse, I had booked two rooms both on the 241 rate, one in my name and one in Mrs 21H21J's name. When I asked to that rooms were charged separtaely and to each account I was told: I had only one room for one night, I had two rooms for one night, I had paid for one night and used points for the other night. Had it not been for the 50k promo I would have let them mess it up and let Amex sort it out.
No elite recognition (even after I asked then to confirm that the reservation had my CC number and elite status showing).

Value for money or Gold Points? Would you return?
For the price paid on the 241 rate it was great value for London. For the normal rate I would strong advise spending more, staying elsewhere and being less disappointed.

It just shows how you can have different experiences at the same property, so to redress the balance a little..

Recent stay in London as part of 50k point promotion.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Park Plaza, Riverbank London, UK

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, very

Which room did you book and which upgrade did you receive?
Booked 'Superior room', with e upgrade to Executive room. Asked for lounge access - after a bit of pondering the very charming "Customer Relations" manager said he regreeted that this would not be possible, but would an upgrade to a Suite be acceptable. Afer a bit of pondering I agreed that it would... upgraded to 9th Floor 2 room Suite.

Did you receive elite benefits?
Complimentary Room Upgrade - yes
Early Check In/Late Check Out - yes
In-Room Welcome Gift - Chocolate

How are the rooms?
Good size sitting room, leather sofas, full length and height windows with Thames view, separate bedroom with king bed, very good bathroom. 2 TVs. Room in good nick.

What was good and what was bad?
Good:
Spectacular view
Booked points and cash - £50 odd and 15000 points was not bad.
Free wi-fi
Well positioned for Tate, Southbank, and Tate a Tate ferry.
Bad:
Trying to think of something....... Sorry - nothing.

Front desk staff were very good, slick and very professional. As there was a long queue of two tour parties, went to the Club Carlson desk and served in less than a minute. Checkout again at Club Carlson desk, again very quick.

Value for money or Gold Points? Very good. Very comfortable Central London hotel for £100 or so, or 15k points and £50 odd is brilliant value.
Would you return? Yes. Can't wait

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Blu Plaza Hotel, Oslo, Norway (http://www.radissonblu.com/plazahotel-oslo)

Were you happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Booked standard double room, upgraded to business room, on lowest floor of business rooms, which is 24 and up.

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Let me check in at Midday, Late check out not needed
In-Room Welcome Gift - No

How are the rooms?
Good use of space. Usual single duvets on double bed. You have to lock the door with your card when leaving. Great view towards the Opera House.

What was good and what was bad?
Good:
241 Rate, so reasonable price for Norway. Free breakfast. Next to the central station, providing easy access to the express train to the airport. All staff I met were happy and provided a good service
Bad:
Bit of a scrum at breakfast as it's free, so many people, limited service.
Lifts a bit slow, especially at breakfast times.

Value for money or Gold Points? Would you return?
I'd go back if in Oslo, great location, and lovely staff

http://farm9.staticflickr.com/8304/7872047962_e6b581151f.jpg (http://www.flickr.com/photos/chistery/7872047962/)
Radisson Blu Plaza, Oslo (http://www.flickr.com/photos/chistery/7872047962/) by chistery (http://www.flickr.com/people/chistery/), on Flickr

Radisson Blu Beke, Budapest
--------------------------------------------------------------------------------
What is your Club Carlson status?Concierge
Where did you stay? (Brand, Location, Country)Radisson Blu Beke, Budapest

Were you happy with the hotel/stay?Yes

Which room did you book and which upgrade did you receive?Booked standard double room, upgraded to suite. My parents had another room on the same reservation, no upgrade.
Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Late check out, yes. Would have given me until 7pm but that was not needed
In-Room Welcome Gift - No

How are the rooms?Our room was big, in ok condition. My parents were also satisfied but they do not expect top luxury
What was good and what was bad?
Good:A nice upgrade, good location, nice staff.
Bad:Breakfast nothing to write home about. I would not pay, but as I'm concierge it was free. My parents paid 14e after discussion about price. I don't think it's worth even that.

Value for money or Gold Points? Would you return?For the rate and considering the upgrade they gave to me, yes, I would return. As with anything in Hungary, be prepared to discuss prices. I had to discuss myself to a free breakfast for my wife who stayed in the same room, and also the breakfast price for my parents (2900 HUF that was the price at the door of the breakfast room is NOT the same as 17€ and also not 14€)

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Park Plaza Prenzlauer Berg, Berlin, Germany

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Not especially

Which room did you book and which upgrade did you receive?
Booked standard (=superior) at promo rate, received Executive room.

Did you receive elite benefits?
Complimentary Room Upgrade - Yes, after request
Early Check In/Late Check Out - Not requested
In-Room Welcome Gift - No

How are the rooms?
Quite worn out equipment, room smelled bad.

What was good and what was bad?
Good:
Price (34,5€)

Bad:
I found empty condom pack next to bed :|
Problems with lighting in the room
No status recognition

Value for money? Would you return?
Good price, otherwise I would choose art'otels.

What is your Club Carlson status?
Gold

Where did you stay?
Radisson Blu Ambassador, Paris, France.

Were you happy with the hotel/stay?
Quite much

Which room did you book and which upgrade did you receive?
Booked business room, premium award (2 nights at 75k), receive 1 bed room suite.

Did you receive elite benefits?
Complimentary room upgrade, including lounge access / in-room breakfast.
FD Manager walked us to the room and explained facilities, we had a friendly talk about lounge policy in Radisson vs Hilton, full of winks from her side.

Didn't ask about early check-in / late check out.


How are the rooms?
Nice and large (which is nice in Paris).
However, separation to next room was simply a (locked) door, making it not as soundproof as we'd hoped - we could hear the baby next door crying when in the living room, but it was silent from bedroom. Not much of a problem then.


What was good and what was bad?
Room was good.

Lounge was rather good: small but not overcrowded, nice view over Paris (we could have free drink with a view on the Eiffel tower). Limited choice of food (breakfast and evening snacks), but tasty.

Only "bad experience" was the "one touch service" on the phone, which redirected me to another guest's room (who, shamelessly, refused to bring our breakfast :p) until I unplugged/replugged the phone.

Value for money or Gold Points? Would you return?
Quite happy, we'll return.

What is your Club Carlson status?
Gold

Where did you stay?
Park Inn Ekaterinburg, Russia

Were you happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Standard room, upgraded to business friendly room

Did you receive elite benefits?
I wrote a week before my stay asking about early check-in for 2 hours, which was granted, as well as confirmation about my upgrade (which I hadn't asked nor even mentioned).


How are the rooms?
Clean and large enough.


What was good and what was bad?
Staff was very pleasant and helpful.

Didn't enjoy much of hotel facilities.

Value for money or Gold Points? Would you return?
Fair value, I'll return for my next stay in SVX

What is your Club Carlson status?

Concierge

Where did you stay? (Brand, Location, Country)
Park Inn, Belfast, UK

Were you (or for multi-stayers are you generally) happy with the hotel/stay?

Yes

Which room did you book and which upgrade did you receive?
Booked standard, received standard was told all business rooms had gone. Was a bit dubious but there was a coach outside despite it being Sunday evening so gave them benefit of the doubt

Did you receive elite benefits?
Complimentary Room Upgrade - No
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - Yes, chocolate bar, water and dressing gown

How are the rooms?
Decent size, modern and bright.

What was good and what was bad?

Good: Great location in city centre
Bad: I never seem to get an upgrade here but otherwise it's a nice hotel

Value for money or Gold Points? Would you return?
I can usually get a rate of £39 and 5,000 points which is great value

What is your Club Carlson status?

Gold

Where did you stay? (Brand, Location, Country)

Country Inn & Suites, Middleton, WI

Were you (or for multi-stayers are you generally) happy with the hotel/stay?

Yes.

Which room did you book and which upgrade did you receive?

Booked a Studio Suite. I e-mailed the property before my stay, asking to be upgraded to a Whirlpool Suite because of my Gold Elite status. I received a reply indicating that would be fine, and had the Whirlpool Suite upon arrival!

Did you receive elite benefits?

Complimentary Room Upgrade - Yes (asked for it before my stay)
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - No

How are the rooms?

Great - not a luxury hotel, but more than adequate. Whirlpool in the room was great!

What was good and what was bad?

Good:

Great recognition of Elite members - there was a sign at the Front Desk specifically recognizing all Elite members staying at the hotel that night. The complimentary upgrade was wonderful, too!

Also, I filled out a Satisfaction Survey after my stay, and received a personalized response from the property - another nice touch.

Bad:

Nothing.

Value for money or Gold Points? Would you return?

Definitely - used Cash & Points. I would return if in the Madison area again.

What is your Club Carlson status?

Gold

Where did you stay? (Brand, Location, Country)

Park Plaza, Bloomington, MN

Were you (or for multi-stayers are you generally) happy with the hotel/stay?

Yes.

Which room did you book and which upgrade did you receive?

Booked a King Bed regular guest room. No upgrade.

Did you receive elite benefits?

Complimentary Room Upgrade - No
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - Yes (some nuts)

How are the rooms?

Not bad, but nothing special.

What was good and what was bad?

Good:

The rooms were clean and fine.

Also, I filled out a Satisfaction Survey after my stay, in which I indicated that I had not received an upgrade or any recognition of my Gold Status. I received an e-mail from the Front Office Manager apologizing for this, informing me that all suites were sold out when I was there, and offering to upgrade me on my next visit if I contacted her directly. Nice job in reaching out proactively to guests!

Bad:

No Elite upgrade or recognition. No complimentary breakfast.

Value for money or Gold Points? Would you return?

Yes, I used the Club Carlson 30% off promotion. May or may not return if in the area.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Park Plaza Amsterdam Airport Schiphol

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes very!

Which room did you book and which upgrade did you receive?
Booked standard at Park Sleep Fly rate for 76€ incl unlimited airport parking.

Did you receive elite benefits?
Complimentary Room Upgrade - Yes, proactively to Executive room
Early Check In/Late Check Out - Not requested
In-Room Welcome Gift - Yes, some Dutch stroopwafels and still water.

How are the rooms?
Still in excellent condition.

What was good and what was bad?
Good:
Price (76€ incl parking)

Bad:
busy at check-in desk, but not really bad.

Value for money? Would you return?
Very good, yes will return instantly.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson BLU Edwardian Hampshire, London UK

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.

Which room did you book and which upgrade did you receive?
Booked standard twin, received junior suite with extra bed even though hotel was full (probarly oversold standard rooms).
My travelling companions (on my booking) received standard rooms.

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - No, but everybody gets a bootle of water each day

How are the rooms?
Decent bed. Standard rooms are small as expected in central London. Coffeemaker in the suite. 110 volt socket.

What was good and what was bad?
Good:
Location. Location. Location.
High score on the basics (cleanliness, a/c, service etc)
Friendly staff
Complimentary water in the rooms.
Bad:
Slow service in restaurants at times (even with few customers).

Value for money or Gold Points? Would you return?
Paid 205£+taxes per night. Great value with the suite upgrade, otherwise you really need to appreciated the location to justify the rates. It's a five star hotel, but it felt more like a really good four star hotel. Maybe.

What is your Club Carlson status?
Concierge
Where did you stay?
Radisson Blu Scandinavia, Copenhagen
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
Booked standard, got Business Class (not much difference to standard)

Did you receive elite benefits?
Si, upgrade and welcome gift. Free breakfast again after arguing for it (our company rate does not include it, but the company will pay for it if you have breakfast. I every time have to convince them not to charge my company either. "But you're not paying yourself" is the answer 100% of the time.) Didn't ask/need early nor late checkin/out.
How are the rooms?
Decent, nothing luxurious. New TVs apparently.
What was good and what was bad?
Nothing particularly good or bad about this hotel, but I do not understand why CC does not have elite check-in/out lines. I know the lobby will tomorrow morning when I check out be swamped with air crews from Thai, Qatar and Gulf, meaning I have to reserve an extra 15 minutes.
Value for money or Gold Points? Would you return?
It works for business, but I don't think I would pay the amount of money from my own pocket.

What is your Club Carlson status?Gold

Where did you stay?
Radisson Blu Edwardian Grafton, London, UK.

Were you happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Booked king, upgraded to corner suite

Did you receive elite benefits?
Room upgrade, complimentary drink (up to value of £12.50) in the bar, welcome card & cupcake in room! Didn't ask about early check-in / late check out.

How are the rooms?
Room size was excellent. A little bit worse for wear in places - some carpeting needing replaced.

What was good and what was bad?
Room was good. TV sound didn't work until I switched it on and off at the wall.

Value for money or Gold Points? Would you return?
Would return on points, not sure if paying cash.

- What is your Club Carlson status?
Gold
- Where did you stay?
Country Inn and Suites, Calabasas, CA, USA
- Were you happy with the hotel/stay?
Yes
- Which room did you book and which upgrade did you receive?
King Studio. Not sure an upgrade was available.
- Did you receive elite benefits?
Bag of treats with welcome letter.
- How are the rooms?
Clean and comfortable but in desperate need of renovation.
- What was good and what was bad?
Good:
Comfy bed, recliner and desk chair.
One of the bigger breakfast buffets, with better than average selection of hot items (waffles, eggs, bacon/sausage, potatoes, oatmeal) compared to other CI&S I've stayed.
Warm pool
Friendly staff
Responsive WiFi
Attractive lobby
Close (walk) to Old Town Calabasas.

Bad: Tired, dated, unappealing building and decor. (By far the least attractive CI&S I've stayed.)
Adjacent to highway.

- Value for money or Gold Points?
Paid $112/nt for big, comfortable room,
good, free b'fast & WiFi, free parking fit my budget very well.

Would you return? By myself? Yes. I don't think the more finicky members of my family would find the decor appealing.

- What is your Club Carlson status? Gold
- Where did you stay? Country Inn, Holland, MI, USA
- Were you happy with the hotel/stay? Yes
- Which room did you book and which upgrade did you receive?
Adjoining 2 Queen rooms/no upgrade possible
- Did you receive elite benefits?
Nothing. Desk clerk barely acknowledged my existence, much less my status.
- How are the rooms?
Clean, small standard CI rooms
- What was good and what was bad?
Good:
Appeared relatively new building in a quiet location, near a mall with movie theatre, restaurants, Dutch Village.
Easy parking close to our room
Bad:
Indifferent staff, probably due to hotel full of families.
- Value for money or Gold Points?
Paid $89/room+$10/rollaway bed. Good value during peak vacation time.
Would you return? Yes

- What is your Club Carlson status? Gold
- Where did you stay? Radisson Blu, Liverpool, UK
- Were you happy with the hotel/stay? Yes.
- Which room did you book and which upgrade did you receive?
Standard, u/g to high-floor Business w/ river view
- Did you receive elite benefits?
Complimentary Room Upgrade, including Free *Buffet* Breakfast
- How are the rooms?
Modern, appealing decor, bright, comfortable bed, warm bathroom
- What was good and what was bad?
Good:
Free upgrade with breakfast
Restaurant food was very good
Room was appealing and comfortable
Access to nice pool
Hotel was appealing in decor
Friendly staff
Decent soundproofing (didn't hear major road outside or wedding guests inside)
Bad:
Distance from conference center (20 min walk)
Restaurant decor was unappetizing

- Value for money or Gold Points? Would you return?
Was less expensive than hotels closer to conference center. Memorable stay at an appealing place, so would return.

- What is your Club Carlson status? Gold
- Where did you stay? Country Inn & Suites, Ithaca, NY
- Were you happy with the hotel/stay? Yes.
- Which room did you book and which upgrade did you receive?
Booked 2 Queen Suites. Not upgradable
- Did you receive elite benefits?
Welcome Gift
- How are the rooms?
Average size suites
- What was good and what was bad?
Good:
Pretty new building
Friendly staff
Pool
Decent buffet
Bad:
Even though they appeared pretty new, the pull-out sofa beds were perhaps the least comfortable we've ever experienced.
- Value for money or Gold Points? Would you return?
The price was less than the Hampton and equivalents in town. The location was good for us, so yes.

- What is your Club Carlson status? Gold
- Where did you stay? Radisson Blu, Addis Ababa, ET
- Were you happy with the hotel/stay? yes
- Which room did you book and which upgrade did you receive?
Standard room. Hotel was too full to offer upgrades
- Did you receive elite benefits?
Not sure the staff even knew anything about Club Carlson. I'm surprised I even got my points.
- How are the rooms?
Modern, appealing design, comfortable beds.
- What was good and what was bad?
Good:
Friendly staff
Appealing, comfortable room
Brand new hotel, modern amenities
Very good buffets
Modern, free shuttle bus to/from airport
Bad:
Hotel was full so felt crowded, especially trying to pull in/out of driveway.
No grounds or pool
Checking out was an affair (poor accounting, coordinating shuttle, etc)
- Value for money or Gold Points? Would you return?
Was as expensive as the Hilton or Sheraton without the amenities, although they were full when we booked so this was all that was available. I'd try for those Big 2 hotels, but would be fine returning.

What is your Club Carlson status?

Concierge


Where did you stay? (Brand, Location, Country)
Radisson Blu, Edinburgh, Scotland UK

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Booked Business Class room on points - upgraded to Classic Suite: three rooms - bedroom, large sitting room and bathroom

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Arrived early and stayed late
In-Room Welcome Gift - yes A plate of scottish tablet (a sort of fudge) was brought to my room about 30 mins later and I had two bottles of complimentary water

How are the rooms?
Spacious but furniture beginning to show its age - a refresh is planned the receptionist said.

What was good and what was bad?
Good:
Upgrade given. Excellent location half way up the Royal Mile between Edinburgh Castle and Holyrood Palace (The Queen's residence in Scotland). Haggis and Lorne sausage for breakfast - yummy.

Bad:
Nespresso machine broken - I find this happens a lot.

Value for money or Gold Points? Would you return?
I used gold points. 66,000 for business class room - but upgrade made it worth it.

What is your Club Carlson status?
Concierge
Where did you stay? (Brand, Location, Country)
Radisson Blu, Liverpool, UK
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Okay, but nothing special

Which room did you book and which upgrade did you receive?
Booked standard, received Standard room

Did you receive elite benefits?
Complimentary Room Upgrade - No
Early Check In/Late Check Out - Late check out at 2pm
In-Room Welcome Gift - No

How are the rooms?
Reasonable size, however I was provided a twin room with the mirror removed from the wall, so the room did not look good (behind the mirror a wall with writing and lines all over it)
What was good and what was bad?
Good:
Nice style in the foyer, breakfast pretty good
Bad:
The hotel was not aware of my status when it was booked (it was through my corporate travel agent) - so no upgrades were available. The swimming pool area is somewhat tired. The shower facilities in the gym are not clean - tiles need a good scrub and the shower get dispensers are covered in mould.

Value for money or Gold Points? Would you return?
Booked through corporate travel so only £79 B&B - so good value. Not sure I would return unless I knew I was getting an upgraded room.

What is your Club Carlson status?
Concierge
Where did you stay? (Brand, Location, Country)
Park Inn By Radisson Cologne City-West, Germany
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Pretty good, especially for Park Inn.

Which room did you book and which upgrade did you receive?
Booked standard, received Standard room

Did you receive elite benefits?
Complimentary Room Upgrade - No
Early Check In/Late Check Out - not required
In-Room Welcome Gift - No

I however received free parking, free minibar, free breakfast!

How are the rooms?
Rooms are rather modern, Park Inn style. Not the largest you find out there, especially the bathrooms are rather small.


What was good and what was bad?
Good:
Good breakfast and free stuff like parking and free mini bar.
Bad:
I don't think they had a clue I was Concierge (only booked the same day) until I presented the card at check-in. In a place like that (certainly not booked over the weekend), I certainly expect an upgrade (and faster check-in process)

Value for money or Gold Points? Would you return?
Yes. It was 60 EUR / night.

- What is your Club Carlson status?

Gold

- Where did you stay? (Brand, Location, Country) Also put in the post title.

Radisson Blu, Addis Ababa, Ethiopia

- Were you (or for multi-stayers are you generally) happy with the hotel/stay?

Yes, overall a good experience.

- Which room did you book and which upgrade did you receive?

Standard room, upgraded to business floor.

- Did you receive elite benefits?

I had asked for early check in as I was arriving in the morning. This was fine, but having gone through the entire check in process, I was told that early check in would be charged as one extra night - but as I was gold they would only charge 50%. After contacting customer services this was rectified and I could also check out late without extra charge. I also had to ask for an upgrade. No welcome gift.

- How are the rooms?

No complaints. Pretty standard business hotel. No visible difference between standard rooms and those on the business floor. The business floor had a lounge with free snacks and drinks though.

- What was good and what was bad?

It's a very new hotel, opened in January, I believe, so very clean and modern. Ok, but nothing special. Staff was very nice. Nothing bad to say, really.

- Value for money or Gold Points? Would you return?

Good value for money, I would return.

What is your Club Carlson status?
Gold

Where did you stay?
Park Inn by Radisson Sarvar, Hungary

Were you happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Standard award room, upgraded to One-bedroom Suite.
(Weird thing is, check-in agent did not even mention the upgrade :))

Did you receive elite benefits?
Room upgrade (hotel was full, high season because of national holiday in Hungary), welcome fruit platter, wine & card. Also late check out.

How are the rooms?
Not sure about standard room, the suite was excellent for a Park Inn. Lounge area with TV, sofa and additional rest room; room with bed and bathroom. Double size balcony.

What was good and what was bad?
Complimentary access to the Sarvar Spa (one of the biggest in Hungary) and fitness, complimentary buffet breakfast with huge selection. Large selection of other activities (bowling, bike rental, kids and fitness programmes, etc.)

Nothing really to complain about, perfect spa weekend, best award redemption experience ever.

Value for money or Gold Points? Would you return?
Yes.

What is your Club Carlson status?
Gold

Where did you stay?
Radisson Fallsview Niagara Falls, Canada

Were you happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Standard City View Room. No upgrade received. The General Manager said she tried to give us a room upgrade but wasn't able to do that because of availability.

Did you receive elite benefits?
Welcome letter, bottled water, energy bars, and and candies. The best thing was that the GM waived the parking fees, ~$cad 40.

How are the rooms?
Pretty standard since we booked a lowest-end typed room and received no upgrade.

What was good and what was bad?

Good: Complimentary shuttle bus passes and free parking. Good location. Nice and friendly staff.

Bad: Nothing really, although it would be ideal to get an upgrade to Fallsview room.

Value for money or Gold Points? Would you return?
I got the BRG match (-25%) and parking fees waived. I'd say good value for money.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Blu Letterkenney, Ireland

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Very Happy

Which room did you book and which upgrade did you receive?
Booked standard Cash + Points, received Business
My other family members are Silver and they booked Standard on Cash+points and received a standard roome

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - Yes - Bottle of Wine and a nice note from the Manager

How are the rooms?
The rooms are very nice. The only difference between the standard room that the other members of the family had was that the Business rooms were in a separate wing, had robes and slippers laid out for us and had a Nespresso coffee maker.

What was good and what was bad?
The staff was very nice and helpful. The families enjoyed the breakfast buffet that was included in the rate. The hotel is centrally located and near shopping and the highway. Nothing bad that I can come up with

Value for money or Gold Points? Would you return?
The cash + points was an great value. If I was going to be in the area again, I would definitely stay here.

What is your Club Carlson status?
Gold.

Where did you stay?
Radisson Fallsview, Niagara Falls, Ontario, Canada.

Were you happy with the hotel/stay?
Generally yes, happy but not thrilled.

Which room did you book and which upgrade did you receive?
Booked standard cityview room (lowest rate, no view, no whirlpool, no sleep number bed).
Upgraded to riverview room with whirlpool bathtub and sleep number bed (retail value of $40 more than the room type I booked). Details below in the "rooms" section.

Did you receive elite benefits?
Complimentary room upgrade: yes;
Early check in: not required from me;
Late check out: extended from 11am to 2pm;
In-room welcome gift: none.

How are the rooms?
Upon check in, I asked whether there's an upgrade for me, she looked down at her screen and said I was already assigned to an upgraded room.
Room was amazing. Despite being called "riverview", I could actually see some parts of the falls. Room was at a very high floor. Bathtub was a jacuzzi/whirlpool. We checked online and found that the upgraded room usually sells at $40 more than the room type I booked. We were very happy with the room.

What was good and what was bad?

Good: the upgraded room.

Bad (not really "bad" but just something I didn't like but didn't bother me too much either):

1. First of all, this Radisson has a standard check in of 4pm and check out of 11am. 4pm?? 11am?? I called at 3pm on the day of check in and was told that there was no room available for me. So I thought, oh, they were actually serious about the 4pm check in time. And, which hotel checks out at 11am? Who nowadays wakes up that early on a leisure trip? Most hotels I've been to checks in at 2 and checks out at 12 and I thought that's standard practice. When I asked for a late check out they were only willing to give me until 1pm. Later when I stretched it they agreed for a 2pm. I knew for a fact that they didn't have much occupancy the next day because the weather was horrible (the hurricane) and it was a weekday. But they still didn't want to go after 2pm. And during the whole time of talking about check out time they didn't seem to acknowledge my status.

2. No in-room welcome gift. I would have settled for as simple as a bottle of water with a welcome card but there was none.

3. Hotel location is inferior to other major hotels in the area. 70% of the hotel structure is blocked by a Marriott from directly seeing the falls, and the parts that do see the falls, only see the falls from a very side angle.

Value for money or Gold Points? Would you return?
Pretty good value considering the upgraded room.
May or may not return depending on what promotions they are running at the time.

This review is based on two single night stays.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Country Inn & Suites Miami (Kendall)

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Content.

Which room did you book and which upgrade did you receive?
First stay the receptionist tried to upgrade me, but was unable to override my prepaid rate, was offered a suite at BAR for standard room, but declined.
Second stay the hotel was fully booked, and I got standard room as booked.

Did you receive elite benefits?
Complimentary Room Upgrade - No
Early Check In/Late Check Out - Not required
In-Room Welcome Gift – No

How are the rooms?
Dated.
Acceptable size.
OK amenities.

What was good and what was bad?
Location is good as stop between other locations and rates are good.
The pool and area around was small and slightly dirty.
Breakfast is decent, but the breakfast area can be very crowded.

Value for money or Gold Points? Would you return?
Good value for <100$ rates. Yes, if in need of a one night stay in the area.

This review is based on one single night stays.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Country Inn & Suites By Carlson, Orlando Universal, FL

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.

Which room did you book and which upgrade did you receive?
Standard, received suite.

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Not required
In-Room Welcome Gift – No

How are the rooms?
Dated.
Acceptable size.
OK amenities.

What was good and what was bad?
Decent breakfast. Upgrade.

Value for money or Gold Points? Would you return?
Good value for <100$ rates. Yes, if in need of a short stays in the area.

This review is based on one single night stay.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Country Inn & Suites By Carlson, Newark Airport, NJ

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, very happy.

Which room did you book and which upgrade did you receive?
Standard, received suite.

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Not required
In-Room Welcome Gift – Yes, 2 cans of soda, chips and some chocolates

How are the rooms?
Dated.
Acceptable size.
OK amenities.

What was good and what was bad?
Very friendly and helpful staff. Free shuttle. Decent breakfast. Upgrade.
Not very good isolation between rooms.

Value for money or Gold Points? Would you return?
Yes.

This review is based on one three night stay.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Suite Hotel Oceanfront, Melbourne, FL

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.

Which room did you book and which upgrade did you receive?
Booked standard suite, received cornersuite on 14th floor with wraparound balcony.

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Not required
In-Room Welcome Gift – Yes, 1 bootle of water, fruits and one not very appetizing muffin.

How are the rooms?
Large rooms.
A bit worn, but still very nice.
Bathroom a bit small.

What was good and what was bad?
Great view.
Reasonable priced and good breakfast, the other food from the restaurant was not so good.
Direct access to beach from pool area.
Friendly poolbartenders, the rest of employees more mediocre.
Decent pool.
Cockroach in room (bad;))
Slow elevators.

Value for money or Gold Points? Would you return?
Yes.

This review is based on a single night stay.

What is your Club Carlson status?
Concierge

Where did you stay? (Brand, Location, Country)
Radisson Blu Hotel Amsterdam, Netherlands

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.

Which room did you book and which upgrade did you receive?
Booked standard room, received Business Class room that just came out of renovation. (at least I was told but have no doubts)

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - I asked for both but didn't receive any and was told that the hotel was fully booked the next night (not true, did a dummy booking)
In-Room Welcome Gift – Yes, 1 bootle of water and some chocolate
Free breakfast - only after I told them that it was free (tried to charge me)

How are the rooms?
The size of the room was okay, I assume the standard rooms are tiny. The bathroom was very small but nice. The bed was fantastic and probably the best bed I have slept in at a Radisson. Also, I liked that the room had some individual NL style with a stair within the room, fancy roof window, etc.

What was good and what was bad?
Good:
Nice room, the upgrade, great location, nice lobby
Bad:
Most of the employees had no clue about CC elite benefits, the denied late check-out, value for breakfast if you had to pay for it (25 EUR for a rather poor buffet), the hallway and atmosphere towards the rooms are horrible, once you get in, it's fine

Value for money or Gold Points? Would you return?
Yes. (stayed there on points, would have never paid the 2XX Euro they asked for considering the product)

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Park Plaza, Utrecht, NL

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes!

Which room did you book and which upgrade did you receive?
Booked standard on a 4for2 then on a 2for1 rate, good business

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Yes
In-Room Welcome Gift - Yes, basket of fruits, dutch waffels and a large bottle of water.

How are the rooms?
Very good and clean.

What was good and what was bad?
Good:
Attentive staff, but... (read below)
Bad:
I received a box full of Belgian beers to have while there and I only got it the next day after some hard work, phoning postal service, etc. Apparently someone from the staff though it was destined to a conference and told no one. Also, the cleaning staff is noisy as hell in the morning.


Value for money or Gold Points? Would you return?
Killer deal on the weekend extender rates, good value on weekends, mid week rates a bit too much (EUR 130+), but Utrecht has a hotel problem.
Will return whenever I am back in Utrecht. Location is also good, although not the best.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Park Plaza, Utrecht, NL

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes!

Which room did you book and which upgrade did you receive?
Booked standard on a 4for2 then on a 2for1 rate, got business class room

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Yes
In-Room Welcome Gift - Yes, basket of fruits, dutch waffels and a large bottle of water.

How are the rooms?
Very good and clean.

What was good and what was bad?
Good:
Attentive staff, but... (read below)
Bad:
I received a box full of Belgian beers to have while there and I only got it the next day after some hard work, phoning postal service, etc. Apparently someone from the staff though it was destined to a conference and told no one. Also, the cleaning staff is noisy as hell in the morning.


Value for money or Gold Points? Would you return?
Killer deal on the weekend extender rates, good value on weekends, mid week rates a bit too much (EUR 130+), but Utrecht has a hotel problem.
Will return whenever I am back in Utrecht. Location is also good, although not the best. Also, I thought both snack plates (the room service one at EUR10 and the large at the bar for EUR15 great value).

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Park Inn, Antwerp, BE

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes!

Which room did you book and which upgrade did you receive?
Booked standard, got business room, but had to ask

Did you receive elite benefits?
Complimentary Room Upgrade - Yes, but had to ask
Early Check In/Late Check Out - Yes
In-Room Welcome Gift - No.

How are the rooms?
Very good and clean. Huge bathroom and shower box.

What was good and what was bad?
Good:
Nothing particular
Bad:
Also no incidents.


Value for money or Gold Points? Would you return?
Would and will return. Definitely not bad value for money, but it is worth checking the nearby Radisson Blu rates as well, especially when it comes to using points+cash.

What is your Club Carlson status?
Concierge

Where did you stay?
Park Inn, Muscat, Oman

Were you happy with the hotel/stay?
Overall yes.

Which room did you book and which upgrade did you receive?
Standard Room. No upgrade received when I arrived but within 10 minutes of getting to my room received a phone call to say they would upgrade me to a Business Room (luckily hadn't unpacked yet).

Did you receive elite benefits?
Eventually (after three mornings) got complimentary buffet breakfast. No other benefits.

How are the rooms?
Pretty standard Park Inn rooms. Business room a bit larger with a sofa and robe/slippers (not that I use the robe/slippers).

What was good and what was bad?

Good: Handy location for working in the Ministries district. Good price compared to other hotels in Muscat.

Bad: Not really a good location for leisure - next to a main road and some distance from beaches etc.

Would have been nice if reception staff knew about Carlson Elite benefits!

Not exactly inspiring menu selection in RBG grill and no other decent restaurants without a taxi ride.

Value for money or Gold Points? Would you return?
Better value than a lot of hotels in Muscat and handy for Ministries district so will probably return.

One night stay (12 hours) in standard room. Paid around 80£.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Blu Waterfront Hotel, Jersey

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.

Which room did you book and which upgrade did you receive?
Booked 'Inland view', received same.

Did you receive elite benefits?
Complimentary Room Upgrade - No
Early Check In/Late Check Out - Not needed
In-Room Welcome Gift - Yes, but only after asking. I got a large bottle of Water and a free drink in the bar.

How are the rooms?
Very standard, but nice and clean and decent size.

What was good and what was bad?
Good:
A decent hotel at a decent price.
The view might be good during daytime and in a seaview room.
Seems like a good location (don't know St. Helier very well).
Bad:
Welcome gift only on request, no upgrade.

Value for money or Gold Points?
Yes, when/if I go to Jersey it will be my choice.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Park Inn, Oslo Airport Gardermoen, Norway

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes!

Which room did you book and which upgrade did you receive?
Booked standard, got business room

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - Yes, fruit platter

How are the rooms?
Very good and clean. Huge bathroom and shower box.

What was good and what was bad?
Good:
Modern, clean hotel close to the terminal building, like it better than Radisson Blu a couple of hundred meters away.
Bad:
No incidents.

Value for money or Gold Points? Would you return?
Have stayed several times, and will return. The Park Inn is generally a cheaper option than the nearby Radisson Blu, but there you would get free movies as well if you get an upgrade.

- What is your Club Carlson status?
Gold
- Where did you stay.
Radisson Blu Denarau, Nadi Fiji
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Stay was on points. Generally happy with service and location. Service requests via phone were slow.
- Which room did you book and which upgrade did you receive?
Booked standard room and received king suite. Seperate living room and kitchen.
- Did you receive elite benefits?
Gold:received upgraded room,didnt need early/late checkin/out. No welcome amenity.
- How are the rooms?
Room vas very clean and linens were good quality. Bed was firm but comfortable. Room had clothes washer and dryer with packet of detergent included. Washer/dryer worked well, except dryer exhausted hot air into the room! Wifi was strong and speed was usually .9mbs down and .5 up. Barely acceptable for wifi calling, but worked. Obvious fingerprints on front door and bedroom closet door.
- What was good and what was bad?
Good: friendly service, restaurants, wifi
Bad: room faced street, not pool or ocean.
- Value for Gold Points?
Yes.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Blu Airport Hotel Oslo Gardermoen, Norway

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.

Which room did you book and which upgrade did you receive?
Booked standard, got business room with airport view

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - Yes, fruit platter

How are the rooms?
Dated, very 90's. Park Inn across the road is a lot more modern.
Will probably last a few more years before they refurbish

What was good and what was bad?
Good: Hotel is close to the terminal building, but I like Park Inn better
Bad: Nothing, really.

Value for money or Gold Points? Would you return?
It's only my second time at this hotel. Probably will return if the price is right, but the Park Inn close by is a better option it seems.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Blu Lillehammer Hotel, Norway

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
No.

Which room did you book and which upgrade did you receive?
Booked standard, got standard room with view of interior backyard.

Did you receive elite benefits?
Complimentary Room Upgrade - No
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - No, absolutely nothing, not even the slightest recognition.

How are the rooms?
If you stayed here during the 1994 Winter Olympics, it was probably just the ticket. Now, it's just very, very sad. Bathroom ceiling paint is peeling off, very nice.

What was good and what was bad?
Good: Not sure, but it is at least quiet
Bad: Location for distance to city center

Value for money or Gold Points? Would you return?
No value for money in my book, it is better spent on a more modern, more lively hotel in the city center. Won't return to this hotel for sure.

This review is based on a two night stay.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Blu Schiphol, Netherlands

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.

Which room did you book and which upgrade did you receive?
Booked standard, did a paid upgrade to junior suite including breakfast and minibar :)

Did you receive elite benefits?

Upgrade
Asked for a upgrade (since I was planning to further upgrade to junior suite) and was clearly told that upgrade policy for Gold was "Best available room in category" which basicly means a high floor.

Early Check In/Late Check Out
Request late check out (15:00) in advanced, and got it confirmed. Not sure if my Gold status played a part.

In-Room Welcome Gift
NA, as there was a free minibar in my paid upgrade, but I don't think I would have received anything if I hadn't upgraded.

How are the rooms?
The junior suite is big (50m2+) with a nice interior, bathroom had both shower and bathtub and decent amenities.

What was good and what was bad?
Good: The breakfast was great (typical selection of food for a 4 star, but very good prepared (crisp bacon, beans that didn't look like they just came out a box). Eggs made on order if requested.
Bad: The upgrade policy is not very elite friendly.

Value for money or Gold Points? Would you return?
Yes, if I need to stay a night near Schiphol. Since you have to use the shuttle to Schiphol and then the train to Amsterdam the location is not good for going into the city.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Newport Beach

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
No

Which room did you book and which upgrade did you receive?
Booked standard, front desk clerk said I got an upgrade but it felt like the same room

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Not requested
In-Room Welcome Gift - 2 bottles of water, if that counts

How are the rooms?
Sleep number bed's remote did not turn on. Bathroom flooded after using the sink.

What was good and what was bad?
Good: Hotel is close to the airport
Bad: mentioned above.

Value for money or Gold Points? Would you return?
Reserved for editing until hearing back from the Front Desk Manager in regards to the problems above.

I'm sorry for breaking the pattern here a bit, but I have a few stays I haven't posted here.

As can be seen from before, I'm a Concierge (one stay from requalifying, yay!) and have been staying at Radisson Blu Plaza in Helsinki, Radisson Blu Olümpia in Tallinn, Radisson Blu Scandinavia in Copenhagen and Radisson Blu Waterfront in Stockholm on both corporate rates and cash+points. Always Business Class, always in-room gift (very varied, from a single water bottle in Tallinn to full exotic fruit basket + chocolates in Stockholm), and except for Copenhagen Business Class perks (i.e. movies) included. In Copenhagen they for some reason tried to charge one breakfast out of two. Otherwise Concierge breakfast has been well respected.

Best stay absolutely in Stockholm where they were very service-minded and recognized my status whenever possible (reception, breakfast, dinner).

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Bue, St Helier, Jersey

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes - very

Which room did you book and which upgrade did you receive?
Booked standard, on a 2 nights for price of one basis. So £46 a night. Enquired about upgrade and very charming desk clerk immediately said that they had two suites with harbour view free, so I would be upgraded to one of them.

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Yes - 'til 4pm.
In-Room Welcome Gift - No

How are the rooms?
Immaculate, huge suite with bedroom and sitting room, large bathroom and an additional "guest" lavatory. All very swish with two TVs, etc etc.

What was good and what was bad?
Good: Hotel is well situated, very comfortable, and very good room.
Very good - England 38, New Zealand 21.
Bad: Cant think of anything.


Value for money or Gold Points? Would you return?
Yes, like a shot.

Side note: I have had consistent, very good experience with Radisson Blu - comfortable hotels, good record on upgrades. But variable experience with Park Plaza - some very good, some poor. Interesting to see how two chains in the same group can be so different.

Radisson blu plaza sydney

- What is your Club Carlson status?
Gold

- Where did you stay.
Radisson Blu Plaza, Sydney Australia

- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Stay was cash+points. Very pleased with holel quality and service. location was excellent, right at the border between the business district and the cbd shopping district. many good restaurants in the area. Lots of 24 hour mini-marts in area. Less than 10 minute walk to circular quay.

- Which room did you book and which upgrade did you receive?
Booked king atrium room (only room type offered for cash+points). I checked the room and returned to reception and asked for a room with OUTSIDE facing windows. Was given a very nice high floor king room with balcony.

- Did you receive elite benefits?
Gold:received upgraded room,didnt need early/late checkin/out. Welcome amenity fruit plate.

- How are the rooms?
Room was large, sunny and very clean. Linens were good quality and bathroom was modern. Bed was firm but comfortable with nice selection of pillows. Wifi was strong and speedy, skype and movies worked without hiccups.

- What was good and what was bad?
Good: friendly service, restaurants, wifi.
Bad: nothing

- Value for Cash+points was excellent

What is your Club Carlson status?
Concierge

Where did you stay? (Brand, Location,
Radisson blu Hamburg

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Reasonable

Which room did you book and which upgrade did you receive?

Booked standard, received standard

Did you receive elite benefits? No. None
Complimentary Room Upgrade - no
Early Check In/Late Check Out - N/A
In-Room Welcome Gift - No

How are the rooms?
Ok
What was good and what was bad?
Good:
Free wifi!
Bad:
No free water in room

A bit miffed that my wife couldn't have a free breakfast. She would have to pay24 euro per day for her. Told them not to bother we would have breakfast out

- What is your Club Carlson status?
Gold

- Where did you stay?
Park Inn, Cape Town, ZA

- Were you happy with the hotel/stay? Yes.

- Which room did you book and which upgrade did you receive?
Business-friendly. No upgrade available as hotel was full. (Which is why I booked business-friendly.)
- Did you receive elite benefits?
I got a welcome letter and a bottle of water daily.
I got a late check out, though they tried to bill me for it before I pointed out my Gold status.
Note: Room rate included breakfast buffet and WiFi.

- How are the rooms?
New, modern, clean, appealing. My room was spacious, with a nice sofa and table for relaxing. The basic room I saw into looked small.

- What was good and what was bad?
Friendly, attentive staff.
Reliable WiFi.
Convenient location to Convention Center.
Rooftop bar with nice view of Table Mt.
Decent food at acceptable prices. Breakfast buffet had many hot and cold offerings include made-to-order eggs.
Mercedes car service.
Discount passes to Virgin Active Health Club pool. This was instead of the tiny but adequate gym and the water feature they call a "splash pool". Maybe some children use it in the summer but otherwise it's a waste of water.

- Value for money or Gold Points?
I was very pleased with the stay for what I paid; it was half the price of the convention center Westin, where the food wasn't really that much better and my colleagues said the WiFi was unreliable.

Would you return? Yes

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Suites Bangkok

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
I usually stay at PP Soi 18 but occasionally here and there's always multiple small problems.

Which room did you book and which upgrade did you receive?
Booked standard initially received standard. Was told they could put me in a 'better' room on a smoking floor. No thanks.

Did you receive elite benefits?
Complimentary Room Upgrade - Usually yes, but today initially no then yes. ;)
Early Check In/Late Check Out - N/A
In-Room Welcome Gift - No


How are the rooms?
The standard room was looking worn but whatever, it was fine, except for the a/c which was making a high pitch whine. Maintenance sprayed lubricant and left which left me in a room with a high pitch whine smelling from lubricant. Long story short was put into a Business studio, basically the studio deluxe with 'better' coffee and more water. I'm now remembering that it's not my favorite room because: 1) when in the sitting area it gets super cold because the thermostat is in the bedroom 2) these rooms (and some of the 1 bedrooms) have awful wifi and today, 3) the audio/video/pc/HDMI/USB plug are inoperable (in this particular room).**

What was good and what was bad?
Good:
While checking in at 2PM they didn't have any rooms ready. The woman helping me, who was very nice, escorted me to the bar/lounge and offered a drinkn on the house. Choices included alcohol.
Bad:
It took a while to get my room and then it took a while to get a new room. Poor wifi in the room. Poor temp control. Auxiliary inputs inop. In sitting area/wet bar/entry room there is only 1 outlet.

From the piddly complaint department: having finished construction a few months ago on the entry way they are now working on the checkin area resulting in a very diminished space.


Value for money or Gold Points? Would you return?
Was on a C&P booking and the rooms are of decent value without the myriad little hassles.

**I'm not even bothering saying anything to management until I leave tomorrow. It just won't be useful....

What is your Club Carlson status?
Concierge

Where did you stay? (Brand, Location, Country)
Radisson Blu, Muscat, Oman

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Overall yes, but not delighted

Which room did you book and which upgrade did you receive?
Have stayed twice recently:
1st time Booked standard got standard, although after the fuss about charging for breakfast (see below) they offered to upgrade my room but I declined as I didn't think it was worth re-packing all my stuff for one more night.
2nd time Booked standard got upgraded to Business Class. Room was same size but more sumptuously decorated with a Nespresso machine in room, a turn-down service at night with a chocolate left on the bed. Also access to Business Class lounge with free snacks and drinks in the evening.

Did you receive elite benefits?
Complimentary Room Upgrade - No first time, yes second time
Complimentary Breakfast - No, despite the reception desk confirming my Concierge Status on the system on both arrivals. On first stay they tried to charge me at breakfast on the first morning. I went to reception where the receptionist hadn't a clue and said she recognised I was Concierge but my rate excluded breakfast. Luckily a manager passed as I was showing the receptionist my Carlson Club card and the manager said "Oooh that's Concierge, the highest level. You are entitled to free breakfast and room upgrade" I declined the upgrade.
On my second stay (a week later) no attempt to charge at breakfast, which I took as a good sign. But when I came to check out the rate I had booked at had been increased (without notifying me) so that it included breakfast!!! When I explained the concept of "free breakfast" they then agreed to adjust the bill (which took forever). :rolleyes:
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - No, nothing.

How are the rooms?
Good. reasonable size, comfortable and very clean. Not really much difference from Standard room to Business Class room apart from access to Business class lounge.

What was good and what was bad?
Good: Comfortable hotel with choice of dining options. Liked the steakhouse (Al Tajin) and the poolside bar (Lazy Lizard). Handy for working in the Ministries district.
Bad: Draught beer in the Irish themed bar tasted of cleaning fluid all the time :eek: Not a great location for leisure stays as it is not near a beach.

Value for money or Gold Points? Would you return?
Fairly good value for money at weekends but only reasonable mid week as it is obviously a business hotel. Am returning for a couple of nights in about a week to see if they really have got the concept of "free breakfast" ;)

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Decapolis Miraflores Lima, Peru

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Booked standard room via points, received standard room on high floor view partial ocean view.

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Not requested
In-Room Welcome Gift - 2 bottle of water

How are the rooms?
Modern, clean, nice partial view of (distant) Pacific ocean.

What was good and what was bad?
Good: Location in Miraflores near Kennedy Park, restaurants, nightlife, shopping
Bad: Distance from airport (traffic)

Value for money or Gold Points? Would you return?
Value - great via points
Yes, we plan to return

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Blu Nice, France

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Booked standard award room, asked for sea view and got upgraded to business class room on high floor, which was great because we got a few days breakfast included!

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Not requested
In-Room Welcome Gift - bottled water

How are the rooms?
Modern, clean, full sea view.

What was good and what was bad?
Good: Full spread of breakfast items, great location with bus stops in front and behind the hotel, some hotel shuttle to the city center
Bad: Slow check out. Either there was a mix up and we should not have been upgraded, or the check-in staff did not process it right, but we were asked to pay with more points for our room. Took 25 minutes to sort it all out after I showed them my printed reservation confirmation, which they kept. Always bring hard copies!

Value for money or Gold Points? Would you return?
Yes - great value via points
Yes - would return if in the area

[QUOTE=21H21J;18960301]What is your Club Carlson status?
Concierge

Where did you stay? (Brand, Location, Country)
Radisson Plaza Mississauga Airport, Canada

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Booked standard, received 1 bedroom executive suite

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - No

How are the rooms?
Very large 2 room suite 700 sq ft. King, sleep number bed, jacuzzi in living room, large balcony with 2 doors to it, 2 tvs

What was good and what was bad?
Good:
Room, free breakfast worth $15.00
Bad:
Nothing


Value for money or Gold Points? Would you return?
Will return

This review is based on two single night stays.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Blu Edvardian, Heathrow, UK

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.

Which room did you book and which upgrade did you receive?
Booked standard, received deluxe. On second stay the receptionist even mentioned my Gold status. The deluxe is a little bit bigger than then standard.

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Not required
In-Room Welcome Gift – Maybe, one bottle of water, but not sure this was because of my status.

How are the rooms?
Good size, all basic amenities, nice décor. Everything you want of an airport hotel stay.

What was good and what was bad?
Received one of two connecting room on second stay, the door was not well isolated and you could hear the TV and conversations from the other room.

Ordered full dinner roomservice on one of the stays, the food was both good and reasonable priced.

The free local buses to T1, T2 and T3 depart very frequent (3 lines), but there’s (AFAIK) only one line to T5 which passes every 20/30 minute depending on time of day.

The building does not have very good thermal isolation so if you want to avoid freezing in the winter you must blast the AC to max temperature and speed.

The breakfast is good.

Value for money or Gold Points? Would you return?
Yes. If I need an airport hotel at Heathrow.

This review is based on one two nigh stay.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
The Mayfair, Radisson Blu Edvardian, London, UK

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.

Which room did you book and which upgrade did you receive?
Booked standard king and received same.

Did you receive elite benefits?
Complimentary Room Upgrade - No
Early Check In/Late Check Out - Checked in two hours early and also asked for and received a one hour late check out. Don't think my status played a part though.
In-Room Welcome Gift – A first no, but when I asked they sent a standard gift of water, fruits and a box of very nice chocolate.

How are the rooms?
Very good size for London, large bathroom with both shower and a bathtub with a TV. The bed was very comfortable.

What was good and what was bad?

The breakfast is good.

Good and friendly service.

The spa was bit disappointing, the hot stone massage was good but the common areas where small, and there was no pool or jaguzzi. We even had to wait to get a warm chair before our treatment.

Value for money or Gold Points? Would you return?
Yes. Maybe.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Blu WARSAW Poland

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.

Which room did you book and which upgrade did you receive?
Booked standard, received business with all additional amenities

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Yes
In-Room Welcome Gift – chocolates

How are the rooms?
OK but without wow effect :)

What was good and what was bad?
Good breakfast, quite old room - at least my impression

Value for money or Gold Points? Would you return?
Yes. One of the cheapest hotels with that quality in Warsaw

I stayed with a friend over New Years (4 nights)

What is your Club Carlson status?
Concierge

Where did you stay? (Brand, Location, Country)
Radisson Blu Ambassador Paris L'opera

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.

Which room did you book and which upgrade did you receive?
Booked business room and received suite (booking with points)

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Checked in three hours early and also got late check out (we took 5pm but were offered 6pm)
In-Room Welcome Gift – Not a typical gift. The elite package or list of perks was a full page of stuff that they gave us at check-in. We were of course allowed to use the roof top lounge, we got two bottles of water from the mini bar each day, ....

How are the rooms?
The shape of the entrance area was rather bizarre. The suite has a very nice living room with a comfortable sitting area. The TVs in both rooms were rather small, the bed was awesome and probably the best I ever slept in. My friend even wrote to the hotel afterwards and asked for the model. The bathroom was dissapointing, very small. Also, in a suite I expect to have two toilets, not just one.

What was good and what was bad?

All staff was very friendly and accomodating. Description of the room above.

The breakfast was really dissapointing, especially for that kind of a hotel. First morning we had it in the lounge that is a little more cozy but with a very limited choice. Downstairs, it is a zoo and the food wasn't really anything to write home about either.
I expect a pool for such a hotel which they don't have.

Value for money or Gold Points? Would you return?
Yes. Maybe. I would never pay for the hotel with money though, it is way overpriced....

- What is your Club Carlson status?
Gold Elite

- Where did you stay?
Radisson Blu Royal, Helsinki, Finland

- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

- Which room did you book and which upgrade did you receive?
Standard Room booked, got Business Room upgrade to 7th floor.

- Did you receive elite benefits?
Yes, Room upgrade. Late Check In/Check Out was not requested, In room welcome gift was two bars of Fazer chocolate and two drink coupons (each suitable for a choice of soft drink, bottle of fresh water, beer or glass of wine). Coupon could also be used for mini bar.

- How are the rooms?
Pretty ok. Simple but stylish. No wow factor but pleasant enough.

- What was good and what was bad?
Location is excellent. Service was efficient and good. No bad things to say.

- Value for money or Gold Points? Would you return?
Was booked with Gold Elite WKEGOLD fare and esp. considering the location and price, I think its quite good value for money in Helsinki. I wouldn't mind booking the same room again.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Blu Falconer Hotel & Conference Center, Copenhagen, DK

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.

Which room did you book and which upgrade did you receive?
Booked basic room, got upgraded to Business Class Junior Suite on 15th floor (best room category available)

Did you receive elite benefits?
We got 2 drink vouchers for the bar and a room upgrade (that included free breakfast)
Late check out granted (14:30, didn't need or ask for later check out)

How are the rooms?
Good room, nice view of the city, 2 bathrooms

What was good and what was bad?
The free breakfast was really appreciated
There were no bath salts for the bath
We checked in late as I arrived with a late flight to CPH, and the receptionist didn't really know what he was doing, just told us that we were upgraded but didn't know much else, so we had to ask the next day about the breakfast
There is a direct metro train from the airport, really convenient


Value for money or Gold Points? Would you return?
Great value for money, booked the 2 for 1 rate. Would return if ever I need a place in CPH

What is your Club Carlson status?
Concierge

Where did you stay? (Brand, Location, Country)
Park Inn, Belfast , UK

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.

Which room did you book and which upgrade did you receive?
Booked standard, got business room which is 50% larger

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Checked in 11:00
In-Room Welcome Gift - Yes, dressing gown and slippers and chocolate bar and water

How are the rooms?
Modern and Park Inn bright!

What was good and what was bad?
Good: Hotel is right in the city centre
Bad: No express check out

Value for money or Gold Points? Would you return?
Yes. With a cash for points rate of 5,000 points and £40.50 for a stay it's very good value.

What is your Club Carlson status?
Concierge

Where did you stay? (Brand, Location, Country)
Radisson Blu, Cardiff, UK

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.

Which room did you book and which upgrade did you receive?
Booked standard, got business room

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Arrived at 13:00 but room not ready until 14:30
In-Room Welcome Gift - Yes, magificent fruit platter with chocolate flakes and a baked meringue and water

How are the rooms?
Modern I was on 20th floor and had a fantastic view

What was good and what was bad?
Good: Hotel is right in the city centre
Bad: Noisy there seemed to be a group of friends staying on that floor and they came back late and woke me up

Value for money or Gold Points? Would you return?
Yes. I got a weekend extend 2 for 1 deal so the whole weekend cost only £79 - very good value

What is your Club Carlson status?
Concierge

Where did you stay? (Brand, Location, Country)
Park Inn MEN Arena, Manchester, UK

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
No.

Which room did you book and which upgrade did you receive?
Booked standard, got standard

Did you receive elite benefits?
Complimentary Room Upgrade - No
Early Check In/Late Check Out - not requested
In-Room Welcome Gift - No
Complimentary breakfast - n/a as breakfast was included in the rate
Recognition of elite membership - No
How are the rooms? Ok

What was good and what was bad?
Good: Location
Bad: Breakfast area very crowded in the mornings

Value for money or Gold Points? Would you return?
Considering the better located Radisson Blu and the ignorance of the staff towards ClubCarlson membership, I wouldn't return

What is your Club Carlson status?
Concierge

Where did you stay? (Brand, Location, Country)
Radisson Blu Marina, New Delhi, India

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Booked deluxe, after pointing out that I am a concierge member received upgrade to presidential suite

Did you receive elite benefits?
Complimentary Room Upgrade - yes
Early Check In/Late Check Out - early check-in yes: since the suite was still occupied at the time of arrival, was allocated a deluxe room at first and subsequently moved
In-Room Welcome Gift - yes
Complimentary breakfast - n/a as breakfast was included in the rate
Recognition of elite membership - Only after pointing out the fact of being a concierge member
How are the rooms? Modern deluxe rooms and new bathrooms in an old colonial buildings. Windows cannot be openened.

What was good and what was bad?
Good: Excellent location directly at Connaught Place, Upgrade to presidential suite
Bad: Air condition was too cold and could not be set to warm the room, despite pointing it out 3 times nothing was done to change it or mitigate the problem

Value for money or Gold Points? Would you return?
There are better hotels with similar pricing in the area (The Lalit, Janpath hotel, etc.), so will probably not return.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
radisson Detroit Bloomfield Hills

[B]Were you (or for multi-stayers are you generally) happy with the hotel/stay?
No

Which room did you book and which upgrade did you receive?
Booked Standard room, Upgraded To A Balcony With A Door That Didnt Close All The Way And was sealed with duct tape

Did you receive elite benefits?
Complimentary Room Upgrade - i guess
Early Check In/Late Check Out - early check-in not needed
In-Room Welcome Gift - no
Complimentary breakfast - no
Recognition of elite membership - No
How are the rooms? large blood stain on the floor, balcony door didn't close or latch and was sealed with duct tape.

What was good and what was bad?
Good: the workout room and the front desk staff
Bad: Everything else

Value for money or Gold Points? Would you return?
would only return to watch the place burn down.

What is your Club Carlson status?
Concierge

Where did you stay? (Brand, Location, Country)
Radisson Blu Style Hotel Vienna

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.

Which room did you book and which upgrade did you receive?
Booked standard king received junior Suite

Did you receive elite benefits?
Complimentary Room Upgrade - yes to a suite
Early Check In/Late Check Out - not required.
In-Room Welcome Gift – Yes a quarter bottle of champagne

How are the rooms?
Very nice, large corner room with lounge and bedroom, absolutely massive bathroom with separate shower

What was good and what was bad?

The breakfast was good they gave my wife a free breakfast too, great location and very happy

Good and friendly service.



Value for money or Gold Points? Would you return?
Yes. Definately

This review is based on a week long stay in for three persons in three rooms.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Martinique on Broadway, New York City, USA

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.

Which room did you book and which upgrade did you receive?
Booked Martinique Club Level initially, received executive room. I'm not sure if that's really an upgrade as I paid for a upgrade to queen suite (20$/night). Did not receive discount on upgrade.

Did you receive elite benefits?
Complimentary Room Upgrade - Yes/maybe
Early Check In/Late Check Out - Got late check-out for one room (14:00)
In-Room Welcome Gift - Yes, cake in all rooms. Got drink vouchers for all rooms aswell, not sure if thats in the rate or because of status.

How are the rooms?
We all stayed in suites. The king/queen suits are two rooms seperated by double door. I would guess 30m2-45m2. The rooms are carpetted and haven't been renovated in a while. In my room the wardrobe door was broken. Acceptable bathroom size for NYC hotels (3,5m2).

The third room was the penthouse suite, which in itself is not very impressive, but the atrium with a direct view to Empire State building is a redeeming feature. The Penthouse is exposed to noise from the elevators. Would never pay anything near the full rate for the penthouse.

What was good and what was bad?

Good:
Good rate, decent room, good enough breakfast (15$ value) in one of the restaurants, good WiFi.

Bad:
Nothing in particular, but the in my opinion the hotel is a 3.5 star hotel so adjust your expectation based on that.


Value for money or Gold Points? Would you return?
Yes, but very rate dependant.

.- What is your Club Carlson status?
Gold
- Where did you stay?
Park Plaza Orchid, Tel Aviv, IL
- Were you happy with the hotel/stay?
I feel I got a fair value for what I paid, but I now wish I'd have spent more to stay at a nicer hotel.
- Which room did you book and which upgrade did you receive?
Booked Basic Single, received Superior with (partial) sea view.
Also received free breakfast and access to Executive Lounge.
- Did you receive elite benefits?
Complimentary Room Upgrade: Yes
Late Check Out: No (claimed hotel was full)
In-Room Welcome Gift: Personalized welcome letter and bottle of water
- How are the rooms? Small but adequate for one person, slightly upscale but otherwise basic
- What was good and what was bad?
Good: generous free amenities (free WiFi, international calls, bikes, business center, etc), nice location near the beaches, decent hot breakfast buffet with omelette station, small but decent lounge, both with nice sea views.
Bad: Bed had seen better days.
- Value for money or Gold Points?
Overall, they bill themselves as 4*, perhaps because of the amenities, but it is more like 3* compared to a true 4* like the Sheraton up the road. That being said, thanks to the upgrades I feel I got fair value for what I paid compared to what the Sheraton was charging.
Would you return? Depends on my travel budget. If I had the money I'd go to the Sheraton. It was okay but not a place to be stuck for 3 days of bad weather.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Park Inn Brussels Midi

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Standard Room; upgrade to Business room received

Did you receive elite benefits?
Complimentary Room Upgrade:
Yes

Early Check In/Late Check Out:
Yes 11:30AM was allowed

In-Room Welcome Gift:
Not initially (I assume due to early check-in), but when I came back from dinner, they had left a printed letter and some fruit. Although, no chocolate in Brussels!?

How are the rooms?
Nothing special, but at least up-to-date and with the normal Park Inn colorfulness.

What was good and what was bad?
Good:
- Hotel is in a great location, with a major train station directly across the street
- This hotel seems to have processes and consistency around recognizing elite status
- Free internet

Bad:
- Free internet is way too slow. I had some work to do so I upgraded to the "Premium" connection for 7eur/day which allows you 4 devices and averaging around 8Mbps. Not exactly fast, either, but enough I guess.


Value for money or Gold Points? Would you return?
Great value, booked 4for2 rate for around 200 EUR. Can't beat 50 eur/night in the heart of Brussels.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Park Inn, Lully, Switzerland

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
No upgrade, there's only one type of room

Did you receive elite benefits?
Complimentary Room Upgrade - N/A
Early Check In/Late Check Out - Never asked
In-Room Welcome Gift - Yes, every time with some fruit and a handwritten letter

How are the rooms?
Modern Park Inn styling - very bright. Rooms in the back have a view over a typical swiss village (Estevayer-le-Lac) which is nice when it's not foggy

What was good and what was bad?
Good:
- Breakfast is good and included in rate
- Italian restaurant and convienence shop in same building
Bad:
- WiFi is expensive (Swisscom)
- It *is* at a highway rest stop, which is a random place for one of the only 3 club carlson hotels in Switzerland. No alcohol sold, but you can get some at grocery stores nearby. That being said, it's quiet and comfortable, and I think it's a lot better than the hotels I've tried in the city of Fribourg.


Value for money or Gold Points? Would you return?
Great value at 125 CHF/night, which is much less than other hotels in the area. If you're visiting Fribourg, it can cost about the same or even less to book this hotel and get a rental car than it would be to only use public transport and stay in the city.

- It *is* at a highway rest stop, which is a random place for one of the only 3 club carlson hotels in Switzerland.

this is not true. There are at least 5 CC hotels in Switzerland. Radisson Blues in St. Gallen, Basel, Zurich, Lucerne and the PI in Lully.

this is not true. There are at least 5 CC hotels in Switzerland. Radisson Blues in St. Gallen, Basel, Zurich, Lucerne and the PI in Lully.

Hmm, I swear I looked up all the CC hotels in Switzerland before. For some reason I was only counting Blus in Zurich and Luzern plus the Lully Park Inn. Thanks!

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Blu Centrum, Warsaw, Poland

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Booked standard room. At check-in, they said I'd been upgraded to a Business Class room. I asked if a suite was available and they said yes, but the room they gave me was business class :confused: Maybe a language barrier.

Did you receive elite benefits?
Complimentary Room Upgrade - Yes, to Business
Early Check In/Late Check Out - Didn't need it
In-Room Welcome Gift - No

How are the rooms?
The rooms come in 3 different types: Maritime, Italian, Scandinavian. I didn't get asked what type I'd like, but ended up with Maritime. Looked a bit like a big cruise ship stateroom. Decor felt slightly aged, but not too old. Rooms are pretty comfortable. Business Class rooms have tub and shower, and they even include bath salts.

What was good and what was bad?
Good:
- Breakfast was given as part of upgrade, and it's AMAZING.
- Free WiFi
- Very friendly staff! Gave me tips on places to eat, and what to do with the few hours I had in Warsaw
Bad:
- I wanted to just change some euros to Zloty, but the hotel charges a 15% commission on top of a bad rate.

Value for money or Gold Points? Would you return?
Great value for cash. Weekend 2for1 and 4for2 availability is plentiful.

This review is based on a two night weekend stay.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Park Plaza Victoria, Amsterdam, Netherlands

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.

Which room did you book and which upgrade did you receive?
Booked superior received urban room. Paid for BAR difference minus a small discount between urban room and urban suite for further upgrade.

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Got confirmed late check-out (15:00) the day before, hotell was not full.
In-Room Welcome Gift - Yes, but did paid upgrade so maybe it was forgotten in the original room.

How are the rooms?
Modern, clean and functional. The suite has a dobbel door which let in a bit more noise than a singel door would.

What was good and what was bad?

Good:
Location.
Upgrade policy.
Carlson Check-in counter.
Complementary bottle water every day.

Ok:
Breakfast

Bad:
Nothing in particular.

Value for money or Gold Points? Would you return?
Yes. Yes, but rate dependant

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Blu Istanbul Asia, Istanbul, Turkey

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Booked Standard and received Business Class. I asked if they had anything else, they offered a junior suite for 70 euro/night. They were actually rude about it when I asked if they'd do it for free. I didn't mind being told no, but the negative attitude ("why would we give this for free??" as if I were stupid) caught me off guard.


Did you receive elite benefits?
Complimentary Room Upgrade - Yes

Early Check In/Late Check Out - Early check in (12pm)

In-Room Welcome Gift - Yes, shortly after arrival (selection of small pastries and an Apple), and every evening they came by with a chocolate bar. I didn't really understand what was going on at first, on the first night a guy who didn't speak English and wasn't wearing a nametag/uniform came by and handed me a chocolate bar without a word. The second night, I finally saw he had a printout of names and a handful of chocolate bars, so they must do it for elites (or everyone?).

How are the rooms?
The rooms are gorgeous, very modern, and brand new.

What was good and what was bad?
Good:
- Rooms
- Restaurant
- Breakfast is incredible (very large selection)
- 2 complimentary bottles of water/day
- Small Chocolate Bar every night

Bad:
- Location (unless you need to be on the Asian side). It's about 100 TL for Taxi to IST airport.

- Staff: not very warm or helpful, which is very atypical of my other experiences in Turkey

- We had a fire alarm within 30 minutes of my check in. The staff outside didn't say a word and just all filed back inside after 15 minutes. The staff had a small quasi-attached building to the side of the hotel, which is where they went. No one told the guests how to get back inside the hotel building, since the fire exit doors only allowed people to get out. We were on the opposite side of the building to the entrace and didn't seem like a logical way to get around with fences and such blocking the way.

Value for money or Gold Points? Would you return?
Bosphorus on the European side is in a better location and the staff is so much better there. It was fully booked this week though. In that case, this hotel was a good deal for the quality of the hard product...

What is your Club Carlson status?
Red

Where did you stay? (Brand, Location, Country)
Radisson Blu Hotel, Rostock

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Stand Room was booked for me, got standard room.

Did you receive elite benefits?
Complimentary Room Upgrade - No
Early Check In/Late Check Out - Came 11:30 AM and no problem checkin in. / No need for staying longer.
In-Room Welcome Gift - No.

How are the rooms?
Modern and classic monotone style. Good for relaxing.

What was good and what was bad?
Good: Friendly staff and very helpfull.
Bad: Nothing about the hotel, but Rostock city was boring for me.

Value for money or Gold Points? Would you return?
Not a vacation place. But for business, best hotel in town.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Park Inn Nuremberg, Germany

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Standard on EMEA2for1, upgrade to "business friendly"

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Was offered by hotel
In-Room Welcome Gift - Yes, 0.75l bottle of water, apple and four small chocolates, handwritten welcome note

How are the rooms?
Fine, but nothing fancy nor very modern, early 90ies style. Tiny bathroom.

What was good and what was bad?
Good:
- Staff very friendly
- Sauna/Fitness area on top floor with lots of natural light
- excellent rate with EMEA2 for 1 offer
- despite what it says in hotel documentation, wifi is free
- easy walk from main station, and into city centre (opposite hotel)

Bad:
- only minor things: only got one tea bag, bathroom very small, only one staff on duty between bar and restaurant on Saturday night, which resulted in a few waits and a billing error

Value for money or Gold Points? Would you return?
Suberb value with EMEA2for1, no doubt.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Park Inn, Vienna

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Standard room and upgraded to a junior suite.

Did you receive elite benefits? Yes
Early Check In/Late Check Out - arrived late and left early

In-Room Welcome Gift - No/don't know

How are the rooms?
Spacious and clean

What was good and what was bad?
Good: Convenient with airport shuttle stop right outside. Also with the Uban station just across the street, easy access to town. Excellent breakfast with a lot of choices, best croissants.
Bad: Nothing

Value for money or Gold Points? Would you return?
Will defintely return.

Pictures here:
http://chiumemories.blogspot.com/2013/01/rome-to-vienna.html
and here:
http://chiumemories.blogspot.com/2013/01/vienna-to-tokyo-on-austrian-airlines.html

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Fisherman's Wharf San Francisco

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Booked standard award room with Radisson 1 for 1. Upgraded to a top floor (4th floor) room with balcony and view of the wharf.

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - Yes
Received popcorn as a welcome gift, as well as a picture frame delivered later in the day.

How are the rooms?
Nicely designed, but the bathroom was pretty small.

What was good and what was bad?
Good:
Room view was awesome
Bad:
Parking was expensive and not included


Value for money or Gold Points? Would you return?
Booked as my free night for Radisson 1 for 1, using a $80 a night Radisson in Colorado Springs as the paid night. Since the hotel was going fro $140 at the time, it was a good value. Don't know if I would pay to return to this hotel, but would book it with points and get my free night for having the CC Visa.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Country Inn and Suites - San Diego North

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Booked using 38k pts for a standard room, plus received a free night for having CC Visa. Upgraded to a suite on a higher floor.

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - Yes - Pellegrino, some fruit and some other snacks


How are the rooms?
Standard Country Inn Suite - good size with two separate rooms. Design nothing special but comfortable room.

What was good and what was bad?
Good:
Good sized room. Free breakfast was good.
Bad:
Pool and hot tub was outside


Value for money or Gold Points? Would you return?
38k pts seems a little high for this hotel. I would probably stay at somewhere closer to downtown next time I am in San Diego, but only due to the hotel location.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Colorado Springs Airport

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Booked twice. Once at an advanced purchase rate and second time at 30% off deal. Both rates under $100. First time upgraded to a suite; second time to a nicer standard room that had just been renovated.

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - Yes
Snacks/candy from local companies.

How are the rooms?
The suite was similar to a Country Inn and Suites room. The nicer room was updated with more stylish decor. Both rooms had a fridge and separate bar sink.

What was good and what was bad?
Good:
Good value. Indoor pool, hot tub outdoors but easy to use even if it is cold outside. Free breakfast each time and free drink at the bar, which I haven't gotten at other Radissons.
Bad:
Outside of city and most attractions in the area, but really it is only an extra 10 minute drive.


Value for money or Gold Points? Would you return?
Great value for a standard room. There is almost always advanced purchase rates or participation in the Club Carlson discounted rates. My go to hotel in Colorado Springs.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Country Inn and Suites Denver Airport

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Booked a room in the summer at a standard rate (no discounts). Received an upgrade to a suite.

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - Yes
I can't remember what the gift was, but I did get it.

How are the rooms?
The suite was standard for a Country Inn and Suites room.

What was good and what was bad?
Good:
Free breakfast. Upgrade was applied.
Bad:
For an airport hotel, it is actually not close to the airport. Shuttles didn't run very frequently. Price was very high for a Country Inn and Suites.


Value for money or Gold Points? Would you return?
While nothing wrong with the hotel itself, the price and location would probably mean I would pass next time I need a Denver airport hotel.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Country Inn and Suites Portland Airport

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Booked a room for two nights to receive 25k bonus points in the 25 for 25 promo. I can't remember if I got a discount or if it was best available rate. Rate was $99.

Did you receive elite benefits?
Complimentary Room Upgrade - No
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - Yes, but only after I asked for it.
The gift was two cookies, and I had to remind them of my status

How are the rooms?
Standard room. Nothing special. The AC unit was really loud.

What was good and what was bad?
Good:
Free breakfast. Pool and hot tub indoors.
Bad:
30 minute drive into downtown Portland. Status not acknowledged and no upgrade (I got an email later saying the hotel was fully booked, which I didn't buy).

Value for money or Gold Points? Would you return?
Might return for a promo deal, but would probably look elsewhere for a stay in Portland.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson, Chatsworth, California

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
AAA rate Standard room

Did you receive elite benefits? No
Early Check In/Late Check Out - Not necessary

In-Room Welcome Gift - No

How are the rooms?
OK. Room facing the courtyard.

What was good and what was bad?
Good: quiet on a Friday night
Bad: Nothing around in the area

Value for money or Gold Points? Would you return?
No reason to return.


http://chiumemories.blogspot.com/2012/06/radisson-and-les-sisters-in-chatsworth.html

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Hotel San Francisco Airport Bay Front, Brisbane, CA

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Booked standard, received Club level with view

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - NA
In-Room Welcome Gift - Yes
Vitamin Water', candy bar, trail mix
Also, received complimentary drink ticket and breakfast ticket (had to leave too early to use breakfast)

How are the rooms?
Good size and clean with a few amenities (fridge, micro, safe, shoe polisher). A little 'oldish' but decent.

What was good and what was bad?
Good: Free drink and breakfast. Nice bay view. Free parking.
Bad: Sleep Number bed didn't work.


Value for money or Gold Points? Would you return?
Good value. It is a few minutes further from SFO airport than other hotels. I already booked another stay there for my next business trip.

Bad: Sleep Number bed didn't work.



sleep number bed - negativ customer testimonial http://www.youtube.com/watch?v=g84xYDSKdO0

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Country Inn, Ontario Mills, Ontario, California

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
$59 Standard room upgraded to a concierge suite

Did you receive elite benefits? Yes
Early Check In/Late Check Out - Not necessary

In-Room Welcome Gift - Yes, bottled water, candies, cookies in a bag

How are the rooms?
Great, comfortable suite with two flatscreen TV, refrigerator, microwave, etc.

What was good and what was bad?
Good: across from Ontario Mills mall, close to restaurants. OK breakfast
Bad: Nothing

Value for money or Gold Points? Would you return?
Excellent value!

http://chiumemories.blogspot.com/2012/07/country-inn-ontario-mills.html

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Blu Hôtel, Lyon, France

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.

Which room did you book and which upgrade did you receive?
Booked superior room, got "upgraded" to a room on a higher floor.

Did you receive elite benefits?
Status not recognised automaticaly.
We got 2 drink vouchers for the bar and a discount on all of the food
Room upgrade to a better room in the same category.
Early check-in granted, no need for late check out

How are the rooms?
Not great, a bit small for 2 people + luggage (no idea what the difference between superior and standard rooms is, maybe the view?)

What was good and what was bad?
Good:
The location of the hotel, could get up early to catch our train that was at 6am and walk to the station
Bad:
The hotel was nothing special, I was expecting more as it is a landmark of the city


Value for money or Gold Points? Would you return?
Price is ok for such a hotel, I would not return unless I need to have a place at that location again

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Blu, Stansted, UK

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Not really.

Which room did you book and which upgrade did you receive?
Booked standard, received standard with a roll away bed set up in the room. Also the room was internal facing towards the atrium, with a direct view of the walkway and the elevators :td:

Did you receive elite benefits?
Complimentary Room Upgrade - No
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - No

How are the rooms?
The TV is very small, and there was no armchair (possibly due to the presence of the un-requested roll away bed).

What was good and what was bad?
Good:
Was not charged for parking
Bad:
Indifferent staff

Value for money or Gold Points? Would you return?
Would consider if I was flying from Stansted, but otherwise see no reason to return.

I stayed here last month, and as a Gold member I got upgraded to a business room (my rate had breakfast, so no idea if that would have been added). (when we arrived at the reception, the trainee receptionist could not find our key, so one other told her that we were "VIP's" and our key was at the concierge reception)

And in our room there was a bottle of wine, 2 jars of chocolate and a note from the manager.

I was very pleased with my stay there, would definitely consider staying again if I have an early flight out/late flight in.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Park Plaza Vondelpark, Amsterdam

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.

Which room did you book and which upgrade did you receive?
Booked superior (standard) room, if we got an upgrade I didn't notice it.

Did you receive elite benefits?
2 bottles of Arizona Iced Tea (yuck) and a bag of cookies in the room, along with a hand-written welcome note.

How are the rooms?
Very comfortable bed. Bathroom is not in a separate room, instead the shower and toilet are behind a frosted glass partition that does not go all the way to the ceiling. I HATE setups like this, I acctually would not have booked this hotel if I knew this ahead of time.

What was good and what was bad?
Good:
Good location in a beautiful, safe neighborhood. Breakfast spread is very nice. Bed was very comfortable.
Bad:
The bathroom. Whoever thought is was a good idea in a room for 2 people was high. Well, it is Amsterdam.

Value for money or Gold Points? Would you return?
This was half on points, half paid and the rate was very good. I would not return if I was traveling with someone else. Would be fine if I was alone.

Stayed here March 1 - 3, 2013.

- What is your Club Carlson status?
Gold

- Where did you stay?
Radisson Blu Marina Hotel Connaught Place Delhi, India

- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes. Service from the staff was very good. The hotel entrance is very poor because of (long time – ongoing) street and sidewalk repairs.

- Which room did you book and which upgrade did you receive?
Booked 1 Queen bed - Non-smoking - City View Club Carlson-Points+Cash-Superior Room . Received same room type on business floor.

- Did you receive elite benefits?
Received upgrade to business class room, no amenity in room.

- How are the rooms?
Room and hallways were clean but scratched and dinged. King bedded room was spacious. Linens and bed were very good. Shower stall leaked water all over the bathroom floor, a common problem in hotel bathrooms.

- What was good and what was bad?
Service from staff was very good. Hotel restaurant buffet breakfast and dinner were good. Hotel needs some refurbishment of rooms and hallways. Outside entrance area was terrible. Hotel needs to create a more welcoming area, even though there is much construction around the entrance. Could use a big colorful awning and outdoor mats placed around entrance.

- Value for money or Gold Points? Would you return?
Good value for $ and points. I compared rooms with friends staying at the Park Hotel a few blocks away. Radisson was a much nicer hotel.

Stayed here March 20, 2013

- What is your Club Carlson status?
Recent downgrade to Silver

- Where did you stay?
Radisson Blu Plaza Delhi, India

- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes. Very nice hotel. Good lobby and public areas. Excellent room.

- Which room did you book and which upgrade did you receive?
Booked 1 King bed - Non-smoking Club Carlson-Points+Cash-Superior Room. Received same.

- Did you receive elite benefits?
Welcome fruit & candy plate. Also bottle of local red wine.

- How are the rooms?
Large and well appointed room. Bed and linens were excellent. Bathroom was large and clean with separate tub and shower stall. Desk with lots of electrical outlets nearby.

- What was good and what was bad?
Good: everything. Free airport shuttle to DEL and back in sedan. Bad: nothing.

- Value for money or Gold Points? Would you return?
Very good value. Would return.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Blu, Halle/Merseburg, Germany

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Standard room (award) upgraded to top floor executive room with balcony

Did you receive elite benefits? Yes
Early Check In/Late Check Out - Not necessary

In-Room Welcome Gift - Yes, bottled water, espresso machine

How are the rooms?
Small, flatscreen TV

What was good and what was bad?
Good: Excellent free breakfast
Bad: Nothing

Value for money or Gold Points? Would you return?
Excellent value @ 28,000 points, even more so because second night free with Club Carlson credit card.

What is your Club Carlson status?
Concierge

Where did you stay? (Brand, Location, Country)
Radisson Blu, Lisbon, Portugal

Were you (or for multi-stayers are you generally) happy with the hotel?
Yes - lovely stay

Which room did you book and which upgrade did you receive?
Booked standard, got double upgrade to a three bedroomed suite

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - Yes, lots of water and fruit plater - chocolate at turndown time .

How are the rooms?
45 square meters instead of normal 25. There is a lobby a separate bathroom, a sitting room with three seater sofa tv mini bar table and coffee maker and then the king size bedroom

What was good and what was
Good: nice big quiet suite
Bad: wifi worst I have ever known - outside of hotel common areas it kept dropping every five minutes.

Value for money or Gold Points? Yes got a four for two deal at €170 and added an extra day on the start.

What is your Club Carlson status?
Concierge

Where did you stay? (Brand, Location, Country)
Radisson Blu, Lisbon, Portugal

Were you (or for multi-stayers are you generally) happy with the hotel?
Yes - lovely stay

Which room did you book and which upgrade did you receive?
Booked standard, got double upgrade to a three bedroomed suite

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Not required
In-Room Welcome Gift - Yes, lots of water and fruit plater - chocolate at turndown time .

How are the rooms?
45 square meters instead of normal 25. There is a lobby a separate bathroom, a sitting room with three seater sofa tv mini bar table and coffee maker and then the king size bedroom

What was good and what was
Good: nice big quiet suite
Bad: wifi worst I have ever known - outside of hotel common areas it kept dropping every five minutes.

Value for money or Gold Points? Yes got a four for two deal at €170 and added an extra day on the start.

NICE! I stayed as CCC a year ago here and got nothing. Had to whine and point to CC rules for free breakfast. Good to see there's been improvement!

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Blu Edwardian Leicester Square, London, United Kingdom

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.

Which room did you book and which upgrade did you receive?
Booked a Standard Award - Superior Room. Did not receive any upgrade.

Did you receive elite benefits?
There was 1 bottle of water in the room. Not sure if this was the welcome gift or not.

How are the rooms?
The room was average sized by European standards. Small compared to American standards. The room was wide enough for a King bed and 2 suitcases on either side.

What was good and what was bad?
Good:
Great location, walking distance to many attractions.

Bad:
Really disliked the bathroom amenities - they were really drying. The hotel also only had Shampoo and no conditioner. When I mentioned my Gold status at checkin, there was no mention or recognition of status/benefits.

Value for money or Gold Points? Would you return?
I would probably book it again based on the ease of hotel hopping.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Blu Edwardian Hampshire Hotel, London, United Kingdom

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.

Which room did you book and which upgrade did you receive?
Booked a Standard Award - King room. Did not mention any upgrade but the room did have a nice view.

Did you receive elite benefits?
There were 2 bottles of water in the room, and after drinking 1, housekeeping provided a new bottle. Not sure if this was the welcome gift or not. The hotel didn't acknowledge gold status at reception when I presented my card. I had also requested early checkin and they were able to accommodate checkin when I arrived at 10am.

How are the rooms?
The room was pretty large sized by European standards.

What was good and what was bad?
Good:
Great location, walking distance to many attractions.

Bad:
Really disliked the bathroom amenities - they were really drying. At least this hotel provided conditioner.

Value for money or Gold Points? Would you return?
I would probably book it again based on the ease of hotel hopping.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Blu Edwardian Heathrow Hotel, London, United Kingdom

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.

Which room did you book and which upgrade did you receive?
Booked a Superior King room, pre-paid stay. Upgraded to a Deluxe King room.

Did you receive elite benefits?
Yes, there was a bottle of water in the room and a welcome cake with a note in chocolate.

How are the rooms?
The room was pretty large sized by European standards.

What was good and what was bad?
Good:
Great location close to Terminal 3 for an early departure.

Bad:
This is an enormous hotel with over 100 rooms per floor. It was also a little noisy from all of the travelers coming and going at all hours.

Value for money or Gold Points? Would you return?
Yes, it was a decent airport hotel.

I did actually email them beforehand as I wanted to ensure that my 4 for 2 booking starting on the Wednesday was added to my separate booking for the Tuesday so as to avoid a change of room and mentioned I was Concierge and could I have a suite and they said yes. I did the same thing with the hotel in Bergen I'm staying in this weekend and thy are giving me a suite as well.

What is your Club Carlson status?
Concierge

Where did you stay? (Brand, Location, Country)
Radisson Blu Royal Hotel, Bergen, Norway

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.

Which room did you book and which upgrade did you receive?
Booked standard, got upgraded to a fantastic suite room with large bedroom and downstairs living area.

Did you receive elite benefits?
Yes, fruit platter arrived in course of day 15% off food (not drink though unlike UK)

Early check-in granted?
Yes arrived 11:30 room was ready

How are the rooms?
Two bathrooms, recliner - 19 seating spaces in all. Possibly my best upgrade ever, lovely view over to the sea.
http://www.radissonblu.com/royalhotel-bergen/rooms see suite for view of the upstairs room

What was good and what was bad?
Good:
The location of the hotel is right beside the Bryggen - the UNESCO World Heritage site and the airport bus starts/finishes outside door.
Bad:
Staff noticeably coasting - no 'can do' attitude present at dinner I was offered a seat squeezed between two other diners - I asked for a table the other side of the restaurant but was told no (!). So I had dinner elsewhere.

Value for money or Gold Points? Would you return?
I got a weekend extend two nights for one, so at NOK 1,290 this was great value

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson San Juan, PR

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Booked standard room via F&F rate, received standard room on concierge floor.

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Not requested
In-Room Welcome Gift - 2 bottle of water

How are the rooms?
Newly renovated, standard amenities, balconcy, A/C cooled nicely.

What was good and what was bad?
Good: Location in Condado near beach, restaurants, nightlife. Concierge club offered free breakfast buffet, snacks, honor bar. Rooftop pool very well maintained.
Bad: Hotel showing it's age

Value for money or Gold Points? Would you return?
Value - great via F&F rate
Yes, we plan to return

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Blu Ambassador paris

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Booked standard room via points , received deluxe room.

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - yes
In-Room Welcome Gift - no

How are the rooms?
standard amenities, balcony view to boulevard haussman

What was good and what was bad?
Good: Location is near few attractions in paris and close to metro 6,9.
Bad: costly breakfast buffet

Value for money or Gold Points? Would you return?
Value - good
No

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Park Plaza Bangkok Soi 18

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Booked two award nights in the standard room available. Upgraded to an Executive King Suite.

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Not requested
In-Room Welcome Gift - 2 extra bottles of water, I guess

How are the rooms?
Newly renovated, A/C works only when room key is in, but didn't get oppressively hot. Good size and looks pretty nice.

What was good and what was bad?
Good: Five minute walk from mass transit. Staff friendly. Roof pool was nice.
Bad: Room view faced an apartment building.

Value for money or Gold Points? Would you return?
At 15k pts per night, but last night free with Club Carlson credit card, it was a great use of points. I heard the rate went up to 28k, so I don't know how it compares to the other CC properties in Bangkok that also cost 28k pts per night.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Country Inn & Suites, Albany, GA, USA

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, absolutely.

Which room did you book and which upgrade did you receive?
Booked Basic Room, got upgraded to King Bedroom Suite

Did you receive elite benefits?
Room Upgrade
Check In Welcome Bag (Snacks and bottled waters)

How are the rooms?
Great room

What was good and what was bad?

Good - I like having a separate bedroom/living room
Good - Excellent hot breakfast every morning (included regardless of level)
Good - Fresh made cookies in the lobby every evening
Good - I love the Room Upgrades without having to ask
Good - Indoor Pool
Good - Treadmill in Fitness Center
Bad - View is of empty lot, Kohl's parking lot and Movie Theater


Value for money or Gold Points? Would you return?
On expense account. Yes, I'll be back next week.

What is your Club Carlson status?
Gold

Where did you stay? (Brand, Location, Country)
Radisson Hamburg (City)

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.

Which room did you book and which upgrade did you receive?
Booked standard on 2for1 EMEA offer, received the same on high floor

Did you receive elite benefits?
"Welcome Gift" - Chocolate desert, banana, 0.75l water bottle
Free late check out (2pm)

How are the rooms?
Great views over the city, incl. Alster and port in the distance. bathroom with big window into room, from the shower it was possible to see the city in the mirror - Great!

What was good and what was bad?

Good - Friendliness and professionalism of staff
Good - sneaked in early morning from a night out and was offered a croissant/coffee from the grap and go area at 4.30am.
Good - Great design (recently completely refurbished)
Good - super central and well connected, and right in a big park
Bad - a lot of towels and stuff lying around in Sauna/Steam room area (left by previous users)
Bad - my room wasn't ready when I was told it would be, reason for no category upgrade was "we are full", and speaking to a colleague a few mins later "only smoking room upgrades"

Value for money or Gold Points? Would you return?
Excellent on EMEA 2for1. Will be back when in town and deal is available. Fairly pricey without.

What is your Club Carlson status?
Concierge

Where did you stay? (Brand, Location, Country)
Park Inn, Heathrow

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
I'd only give it five out of ten

Which room did you book and which upgrade did you receive?
Booked Basic Room, got upgraded to Business Friendly Room. Decent size and newly renovated

Did you receive elite benefits?
Room upgrade and bottled waters

How are the rooms?
Good size

What was good and what was bad?
Good - nice size room
- nice welcome at check in
Bad - lobby being renovated and therefore bar gets very crowded
- minibar right beside bed and hums loudly
- shower heating control broken and had to have bath - it took 20 minutes to drain!
- they add on a 10% service charge to bar drinks even if you sit at the bar. It's discretionary but after you notice it on bill and pay for it who is going to ask to have it refunded?

Value for money or Gold Points? Would you return?

This cost me £70 and 10,000 points. I am going to stay at the Premier Inn Terminal 5 next time as it is much superior and cheaper.

What is your Club Carlson status?
Concierge

Where did you stay? (Brand, Location, Country)
Radisson Blu Sobieski, Warsaw, Poland

Were you (or for multi-stayers are you generally) happy with the hotel?
Yes - eight out of ten

Which room did you book and which upgrade did you receive?
Booked standard, received one bedroomed suite (separate bedroom, living room and bathroom off a small lobby)

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - Yes room ready at 11:30
In-Room Welcome - yes 2 bottles of water daily and a fruit plate arrived. A man came and gave me a chocolate the second day !

How are the rooms?
Decent size, but old style dark wood

What was good and what was bad

Good:
On the bus route from the airport - the stop on arrival is just round the corner, the bus stop back to the airport is immediately outside the door
Friendly staff
2 flat screen tvs

Bad:
Wifi keeps dropping in the upper rooms
Old fashioned 'grand hotel' lots of dark wood and marble - not the usual Radisson Blu chic modern style


Value for money or Gold Points? Would you return?
Excellent value got a weekend extend so two night stay cost me 300 złoty (£61). This and the fact you don't need to get a taxi from airport would make me return although the other Radisson in the centre is probably more my style.

What is your Club Carlson status?
gold

Where did you stay? (Brand, Location, Country)
Radisson Martinique NYC

Were you (or for multi-stayers are you generally) happy with the hotel?
Yes

Which room did you book and which upgrade did you receive?
Standard award room and upgraded to PH1 (AKA 17th floor)

Did you receive elite benefits?
Complimentary Room Upgrade - Yes
Early Check In/Late Check Out - N/A
In-Room Welcome - Yes, a slice of welcome cake delivered a few hours after check in

How are the rooms?
Good size for NYC. A/c control was funky. Bathroom good size.

What was good and what was bad

Good:
Check in staff indifferent until realizing I was Gold. When I gave my CC cc he thought it was simply my Gold card and asked for a cc. A Monty Python skit could have ensued... Was issued 2x drink tix per night at the bar and 2x breakfast coupons at the associated resto which backs onto 33rd St. Looking out our window afforded a strained neck view of the Empire State Building less than 100m away.

Bad:
Elevators were sporadically awful; at one point I waited 7 minutes in the lobby. Executive floor is comprised of rooms and a large space of old red couches with an occasional table. A real lounge with simple beverages would be nice. Alternatively strike the Executive Lounge label.


Value for money or Gold Points? Would you return?
For 50K points and 2 nights (with the cc) this was great value. Not having to trek back to LI for the night and hanging out for drinks post dinner with friends and family was worth every point. Proximal to the Empire State Building, main library branch at 5th/42nd, Bryant Park, Grand Central Station, Times Square, the theater district (although not my cup of tea), a host of jazz venues etc.

What is your Club Carlson status?
Concierge

Where did you stay? (Brand, Location, Country)
Radisson Blu, Krakow, Poland

Were you (or for multi-stayers are you generally) happy with the hotel?
Yes - nine and a half out of ten

Which room did you book and which upgrade did you receive?
Booked standard, received junior suite (separate bedroom, living room and a large bathroom and a small toilet)

Did you receive elite benefits?
Complimentary Room Upgrade - Yes

Early Check In/Late Check Out - Yes arrived lunchtime and room was ready after ten minutes

In-Room Welcome - yes 2 bottles of water daily, a bottle of merlot (which was pretty decent) and a box of 16 petits fours.

How are the rooms?
Decent size, one of the rare times I thought the living room was too large

What was good and what was bad

Good:
View of Wawel Castle from window
Excellent customer service all round - very noticeable
Five minute walk from the old town

Bad:

All minor:
Wifi dropped from time to time
No bedside plugs to charge phone overnight
TV old grundigs - could have done with flat screen


Value for money or Gold Points? Would you return?
Excellent value got a weekend extend so two night stay cost me 400 złoty (£80). Have already booked a weekend in the run up to Christmas for the Christmas market.

- What is your Club Carlson status? Gold
- Where did you stay? Radisson Blu ZRH Airport, Zurich, CH
- Were you happy with the hotel/stay? Yes
- Which room did you book and which upgrade did you receive? Traditional -> Business
- Did you receive elite benefits?

Gold: Complimentary Room Upgrade: yes
Early Check In/Late Check Out: yes/not applicable
In-Room Welcome Gift: Chocolate bar and free snacks and non-alcohol drinks from minibar.
Note: I also received Free Buffet Breakfast, I assume as part of the room upgrade. Hotel offers free WiFi.

- How are the rooms? Typical RBlu stylish modern room. Bed was comfortable. Despite overlooking one of the airport access roads and beyond that a runway, the soundproofing was so good I could barely hear anything from outside. Despite the hotel hosting a conference in the atrium, overall a very quiet, peaceful stay.
- What was good and what was bad? I had no bad experiences. Staff was friendly and helpful, facilities were clean and functional, food was good, b'fast buffet was extensive.
- Value for money? Would you return? Taking into account the upgrade the price was fair for the quality and location. I paid that price because I wanted to be at the airport to eliminate hassles of an overnight transit in ZRH. If I had to transit/take an early flight again I would stay here again.

Status: Concierge
Stay: Split Croatia
Very happy with stay
Booked standard room with points as credit card holder 2nd night free
Received Ocean view Jr Suite
Fruit basket and bottle of wine sent to room
Breakfast buffet is included in the rate and was excellent

The room was excellent soaking tub and walk-in shower. Great deck with ocean view.
The staff did not recognize Club Carlson Concierge card when I arrived at check-in. I showed them the card and they seemed to have no idea about it. I pointed to the mouse pad on the check-in desk which shows the levels and the benefits.
Calls and visits to the back office ensued. Ultimately they gave me this suite, but without bringing it to the attention of staff I probably would have got nothing.
Three hours after check-in I called as to my missing welcome gift. A little while later the fruit and wine appeared.
If you have status be proactive as they don't seem to know anything.

Status; Concierge
Radisson Dubrovnik, Croatia
Very happy with my stay
Booked standard room with points as credit card holder 2nd night free
Received Ocean view Jr Suite
Fruit basket sent to room
Breakfast buffet is included in the rate and was excellent

The room was excellent soaking tub and walk-in shower. Great deck with ocean view.
The staff did not recognize Club Carlson Concierge card when I arrived at check-in. I showed them the card and they seemed to have no idea about it. I pointed to the mouse pad on the check-in desk which shows the levels and the benefits.
[B]Same problem as my stay in Split as listed above[B]
The staff at front desk insisted that I would not get an upgrade but I rejected 2 rooms shown to me, and they finally called some higher up who assigned us the lovely suite. As above insist on recognition as they have no clue.

Status: Concierge
Park Plaza Medellun, Croatia very near Pula, Croatia

Very happy with stay
Booked standard room with points as credit card holder 2nd night free
Received Limited Ocean view Jr Suite
Fruit basket and bottle of wine sent to room
Breakfast buffet is included in the rate and was excellent

On check-in the desk clerk knew nothing about Club Carlson, but called off site and after that we were recognized for the status and were treated excellently by staff.
As the other hotels in Croatia listed above make sure that the check-in staff are aware of benefits.