Technical Support and Feedback - Facebook Login issue

I'm seeing a large white space on almost every FT screen today. Any suggestions?

http://friendlyskies.smugmug.com/photos/i-8vzQT3v/0/L/i-8vzQT3v-L.png

Which browser and version are you using?

It seems that the gray bar that contains the "Link your Facebook account to your forum account! Click the logo to link your account!" message (formerly button) is wider than usual; this is due to an issue with the FB connect feature and we're working to resolve that.

Currently on firefox 14.0.1

I'll just uncheck the window for the FB connect to see if that gets rids of the extra space.

thanks :)

I am unable to log in using the Connect with Facebook method, I've had to get a new handle. I've attempted to use multiple computers to access the site and none of them work. :confused:

Rather than create a new account (which is not allowed within the site rules), you should contact an admin using the Contact Us link below. If we are unable to resolve this, your Facebook-linked account may be able to be transitioned over to a regular email-based account.

Paul

Rather than create a new account (which is not allowed within the site rules), you should contact an admin using the Contact Us link below. Your Facebook-linked account can be transitioned over to a regular email-based account.

Paul

I contacted flyertalk on twitter, no response, I followed up like you suggested and I still have yet to hear anything regarding that, so I then created a new name and posted in the forum.

No longer able to log in using my Facebook account. :td::td:

I merged 3 threads on this issue; tech is working to resolve. Appears to be a FB issue with how their login works. We'll resolve as soon as we can.

Thank you for your patience,

Paul

I merged 3 threads on this issue; tech is working to resolve. Appears to be a FB issue with how their login works. We'll resolve as soon as we can.

Thank you for your patience,

Paul

Thanks Paul

I am unable to log in using the Connect with Facebook method, I've had to get a new handle. I've attempted to use multiple computers to access the site and none of them work. :confused:

Please also see the existing thread:

http://www.flyertalk.com/forum/technical-issues/1284177-trouble-logging-facebook-connect.html

A data point that may help ...

I use AVG anti-virus which has a 'do not track' feature to discard tracking cookies. If I decide not to accept the 'Facebook Social Plugins' cookie, I see the large grey/gray area with no 'F log in' button per the picture in post #1.

However, if I configure AVG to accept the tracking cookie the button reappears and the grey area is correctly sized.

hth

This isn't the only site that is having these types of problems. I'm just not going to use fb connect anymore - no benefit that I can see and the reliance on such a giant seems problematic. If they are to provide a validation service like this, it should not take a week to troubleshoot.

If at some point my Tech1 account can be "un-facebooked" great - otherwise, I'm now Tech2 :(

Glad to know I am not the only one! Thankfully I did not have a ton of posts here as I'm not a FF but I did enjoy occasionally posting here, as well as getting input and stuff.

This isn't the only site that is having these types of problems. I'm just not going to use fb connect anymore - no benefit that I can see and the reliance on such a giant seems problematic. If they are to provide a validation service like this, it should not take a week to troubleshoot.

If at some point my Tech1 account can be "un-facebooked" great - otherwise, I'm now Tech2 :(

I'm waiting to be "un-facebooked" as well. :(

Rather than create a new account (which is not allowed within the site rules), you should contact an admin using the Contact Us link below. If we are unable to resolve this, your Facebook-linked account may be able to be transitioned over to a regular email-based account.

Paul

So if this can indeed be done, can we just start doing it? (Tech1)

We're exploring how to do this in two steps:

1. Fix the FB Connect so that users with FB accounts can get into their accounts.

2. Use the existing method of transitioning your FB-connect account to a regular, email-based FT account.

http://www.flyertalk.com/forum/technical-issues/1170738-how-transition-facebook-regular-account.html

Paul

...and speak of the devil -- there's the fix!

Please login to your Facebook account and transition your account to email-based as described above.

Paul

FYI, FB login still didn't go anywhere using Chrome. I'm in now on IE and will transition my acct.

To transition, try this:

1. Login to FT via FB as normal
2. Go to MyFlyerTalk http://www.flyertalk.com/forum/usercp.php
3. Go to Edit Email & Password
4. Enter an EMAIL ADDRESS in “New Email Address” AND “Confirm New Email Address” lines (Do NOT enter a password)
5. Hit SAVE CHANGES
6. Go to http://www.flyertalk.com/forum/login.php?do=lostpw and request a temporary password reset
7. Wait for email to arrive and follow instructions to login with new password, then change password to something permanent.

FYI, FB login still didn't go anywhere using Chrome. I'm in now on IE and will transition my acct.

I'll have it checked out, thank you!