Thai Airways Royal Orchid Plus - 300 bonus mile survey

I got an email offering to give 300 bonus miles if I answered a survey.

http://esurvey.royal-orchid-plus.com/survey2012/images/home_en_01.jpghttp://esurvey.royal-orchid-plus.com/survey2012/images/home_en_02.jpghttp://esurvey.royal-orchid-plus.com/survey2012/images/home_en_03.jpg

The first part were a series of profile questions like birthday, income, education etc so I didn't bother to proceed. You may want to try it out though, the link is:

http://esurvey.royal-orchid-plus.com/survey2012/posthome_en.html

The survey must be completed by July 31, 2012.

I am very happy with their website, hope they don't change it, you get used to buying tickets a certain way when away from base, it is tiresome when they change for change sake. One of the reasons many gave up on SQ

I am very happy with their website, hope they don't change it, you get used to buying tickets a certain way when away from base, it is tiresome when they change for change sake. One of the reasons many gave up on SQ

Unless I'm missing something your response is an unrelated tangent to the OP's. What does the presence of a survey, in which the OP didn't even disclose the topic, have to do with ROP's website?

Unless I'm missing something your response is an unrelated tangent to the OP's. What does the presence of a survey, in which the OP didn't even disclose the topic, have to do with ROP's website?

Most of the questions have to do with the appearance and functionality of the website, -- Do you like it? Is it easy to use? Is it effective? ... and the like.

It is probably the worst airline website I've come across. Its layout is atrocious. In desperate need of an overhaul. Thats what I told them for my 300 miles!

website is looking very dated. you can't even book an infant ticket with it.

Most of the questions have to do with the appearance and functionality of the website, -- Do you like it? Is it easy to use? Is it effective? ... and the like.

Thanks for the clarification.

It is probably the worst airline website I've come across. Its layout is atrocious. In desperate need of an overhaul. Thats what I told them for my 300 miles!

I hope someone tells them to facilitate booking a Q fare rather than having the choice between W/V or Y. Then again I have a similar problem with PG website so it might well be endemic to Thai FFPs.

It is probably the worst airline website I've come across. Its layout is atrocious. In desperate need of an overhaul. Thats what I told them for my 300 miles!

Agreed. Very poor functionality. Way to bring online interfacing into the 1990's. :eek:
I'd like to see the website be able to handle a full range of booking and award options from any TG station in the world, not just BKK-originating.

Yes, and be able to select a minimum booking class like Q.

Thanks for link but I could not get it working. After final (?) question I get the error message:

'Your session is timeout. Please answer the survey once again'

Tried several times on Inet Explorer, Firefox and Android mobile browser. :-(

Any tips?

Thanks for link but I could not get it working. After final (?) question I get the error message:

'Your session is timeout. Please answer the survey once again'

Tried several times on Inet Explorer, Firefox and Android mobile browser. :-(

Any tips?

I get the same.. Guess I'll be foregoing that ever so useful 300 miles.

I think you need to access and complete the survey as a response to ROP's message sent to your own email, not from the link above. After a false start, I did manage to successfully complete it, and it said I'd get my 300 points credited by August 31. Since there is nowhere on the survey that identifies you, your ROP number, or even email, the identifier has to come from responding via your own email. I was using Firefox as browser.

So...trying it from the FT link is not going to get you anywhere.

That's a shame. I used it to tell them why I don't fly Thai any more, which is probably why I didn't get an email.

One of the most useless surveys I've ever completed. Whoever designed it was completely incompetent. Many questions where you had to check something, even if nothing was applicable! As is always the case with TG surveys, they ask for your comments but don't give you enough space to write anything of significance. TG isn't alone on this one though. OZ does exactly the same thing. So I'm wondering do these airlines outsource these surveys to some idiotic survey company that doesn't know the first thing about how to construct a survey?

One of the most useless surveys I've ever completed. Whoever designed it was completely incompetent. Many questions where you had to check something, even if nothing was applicable! As is always the case with TG surveys, they ask for your comments but don't give you enough space to write anything of significance. TG isn't alone on this one though. OZ does exactly the same thing. So I'm wondering do these airlines outsource these surveys to some idiotic survey company that doesn't know the first thing about how to construct a survey?

Completely agree. It was extremely incompetently done. I'm sure it's outsourced. Wonder how much money they squandered? If they'd just asked me, I could have come up with a useful survey design that imparted some real information....and would have charged them 1/4 the price of whatever ridiculous sum they paid to somebody's brother-in-law's marketing company. :rolleyes:

I just did it for the 300 easy miles, no expectation that any positive change will come out of the effort. It's not like they even needed a survey to discuss the website. All TG needs to do is have management and IT sample several other "good" airline websites and compare the differences. You'd have to be deaf, dumb, and blind to not notice your own website is a minimally-functional clunker, and the reasons why. I think they know, I just don't thing the right people care.

Update: It's been a month, and I have yet to see the promised 300 bonus miles appear in my account. Well, that survey was 10 minutes of my life I'll never get back...

useless and ridiculous - they force you to indicate (tick) fields of intrest and dont permit to leave it blank in case of no interest...... I will never answer this kind of unprofessional stuff

Update: It's been a month, and I have yet to see the promised 300 bonus miles appear in my account. Well, that survey was 10 minutes of my life I'll never get back...

Actually I forgot about it. Now I also realised that I did not get my 300 miles too...

My 300 miles credited recently... thank you, TG.

However, I agree the survey was very poorly designed and executed. I can just imagine how the answers provided to forced questions may accidentally end up driving flawed marketing and communication plans!

There were so many other things they could have asked around what makes for trouble-free travel and the service features/benefits frequent travellers value.