SAS EuroBonus - IAD-CPH mx last night [and subsequent Air Atlantic charter 772 ops to IAD]

My son was flying IAD-CPH-RIX but the flight was cancelled due to a dent in the door (maybe they should find wider parking spaces). They didn't even try to accomodate on other airlines or routings and just rebooked for the same flight today. I don't think they even offered hotel vouchers (this is for a group of 12 who are mostly from outside of the DC area).
UA usually at least gives some travel credit compensation and a hotel voucher for causing an overnight...does SAS do anything similar?

Hopefully they make it out today.

SAS would have been required to provide all you mentioned... As you can see the reality looks different, you can always claim expenses such as hotel and meals later.

And we have a cascade of cancellations....


19JUL12
SK997/19JUL12 and SK998/20JUL12 cancelled
SK997/SK998 19JUL/20JUL CPH-PVG-CPH cancelled due technical reasons.
18JUL12
SK909 and SK910 18JUL12 CPH-NYC v.v. cancelled (18JUL12 07.30 UTC)
Due to unforseen maintenance,SK909 and SK910 18JUL12 CPH-NYC v.v. have been cancelled. Passenger are rebooked by SAS.

If rebooking made by SK is not accepted by passenger, passenger may be rebooked again or get refund.
Rebooking

Passengers may be rebooked in the same booking class or lowest available booking class in the same service class as originally booked.
Refund

Refund permitted.

The 'dent' is probably the usual 'gate corrosion' caused by mistakes made by baggage handlers or jetway operators bumping into the aircraft. Wide parking bays won't help there :)

"Due to unforeseen maintenance, our IAD-CPH route will be operated by euroAtlantic Airways on July 20, 21 and 22. Please accept our apologies for any inconveniences. We welcome comments "

Yikes!! An old 763 will return to the sas family: http://www.airfleets.net/ficheapp/plane-b767-24318.htm

Or this slightly younger 772: http://www.airfleets.net/ficheapp/plane-b777-28513.htm

More details:


19JUL12
Wet lease operation SK925 and SK926 20JUL12 – 22JUL12
Due to unforeseen maintenance one of our long-haul aircraft has been temporary taken out of service.

In order to avoid a cancellation and as the rebooking possibilities are very limited, SAS have leased an aircraft from euroAtlantic airways.

If passengers have any questions or comments, they may contact SAS via www.flysas.com/feedback
Flights affected

SK925/20JUL, SK926/20JUL, SK925/21JUL, SK926/21JUL, SK925/22JUL, SK925/22JUL


19JUL12
SK997/19JUL12 and SK998/20JUL12 cancelled
SK997/SK998 19JUL/20JUL CPH-PVG-CPH cancelled due technical reasons.
Rebooking

All passengers will be rebooked. SMS with information to passengers will be sent out if mobile phone available in PNR.

Triple7 it is...

Triple7 it is...

Damn. I was hoping for the L1011 500 Tristar :D

How are the business seats on the euroAtlantic 777? Did they change anything from it`s SQ days?

AFAIK its an all Y config. That 777 helped out when Air Madagascar got its permit to fly to Europe withdrawn... :rolleyes:

This is like LO subbing in charter aircraft to fly for the 763 they lost and the 787 they are still missing. I hope they have rebooked the Y+ and C pax onto OAL... :eek:

Looks like it has 30 C seats...

http://www.euroatlantic.pt/downloads/boeing/boeing_777_200er_cs_tfm.pdf

the economy on that pdf looks very much like the SQ 772 regional:cool:

Looks like it has 30 C seats...

http://www.euroatlantic.pt/downloads/boeing/boeing_777_200er_cs_tfm.pdf

I will look very carefully for the equipment on TATL the next period. I will not fly with this box - not even in C....

/HerrO

I hope it's fixed by the 24th. (I know it says through 22 July but I also know how unplanned aircraft maintenance goes.) We paid a premium to sit in Y+ and will be annoyed if we end up in Y- on Tuesday.

Well another aircraft got knocked out yesterday:


21JUL12
Traffic disturbances on Intercontinental flights (21JUL 13:50 UTC)
Due to unforeseen maintenance, one of our long-haul aircraft has been temporary taken out of service. This will cause delays on SAS Intercontinental traffic 21-22JUL12.

SK973/21JUL12 CPH-BKK postponed/renamed SK6973/22JUL12 estimated time of departure 0830 22JUL12.

Other SK Intercontinental flights will depart with shorter delays.

BTW, EU reg 2111/2005 requires SAS to disclose you the operating carrier, so ask about the flight and if the euroatlantic thing disturbs you, insist on being rebooked.

Looks as though last night's flight was an A343 and the aircraft currently inbound from CPH (SK925) is an A343 as well. ^

I flew in J class (on a full fare ticket) from IAD-CPH on July 21, and upon check in (which was totally chaotic and unprofessional), I was told that as the normal aircraft was "out for maintenance," we would be flying on a Portuguese charter plane instead. It was terrible - the J class in this plane was pretty much comparable to economy plus on any other aircraft. The food was awful, the service mediocre, the bathrooms dirty, etc. etc.

OK. Sometimes it happens and airlines need to do whatever they can to keep their operations going - I get it. I was willing to write it off as bad luck and let it go.

However, upon my return CPH-IAD, I find that the exact same thing has happened. Due to "maintenance issues," they are again substituting the nasty charter plane for their normal aircraft. Funny how this seems to be happening on a regular basis and only on weekend flights. Methinks SAS, in addition to cheating customers by selling a product (J class) that they can't deliver, is also being disingenuous by trying to pass off as "maintenance" what is almost certainly some sort of profit-making scam.

So I bought a RT J class ticket on SAS. What I got was an old and dirty aircraft and a barely economy plus experience on an aircraft that isn't even SAS. What's my recourse? It's the first - and definitely the last - time I have flown SAS, and I've already contacted my credit card company to dispute the charge (since I paid for a product I didn't receive).

Worst. Airline. Ever.
:mad::mad::mad:

Tried contacting SAS CR? I would ask for a compensation for involuntary downgrade.

I did - I haven't received a reply yet, and I have to fly the charter flight tomorrow (I found out about the substitution when I checked in online today).

I have two colleagues that met me here in Copenhagen a few days after I arrived - also ticketed in J. They flew on a weekday and got a normal SAS plane. They are flying out Monday, also on an SAS plane. When I checked in online today, the notice said that the substitution (again) was only being done tomorrow (Saturday) and Sunday.

Charter plane only on the weekends - something is definitely up. And I get it both ways...argh.

Curiouser and curiouser - my whole thread got moved over here. What's up, Mod? This isn't about a single flight cancellation but rather a systematic misrepresentation on the part of SAS, and you don't fix door dents only on the weekends.

You don't really have any proof of your conspiracy.
The "Portuguese charter" was first noted at the start of this thread.
I'm not saying that you don't have a valid claim for at least some money back, but let's calm the anger at the world (and the mods) for the indignities of having to fly subpar Business.

A question about the original complaint...

Does ANY airline provide accomodation routinely for delays at what is the "point of origin" on a ticket?

If a pax purchases a ticket to fly with an airline from a particular airport.. is it reasonable to expect such accomodation ?

The airline can't know (and IMO really shouldn't care) where one is actually from... of course if the ticket was XXX-IAD-CPH then I imagine it would be quite different...

Seems to me this is another case of the downside of "separate tickets"..

YMMV of course!!!

SAS has had a streak of problems with their long haul fleet, so they have been forced to lease the crappy 777 that you have ended up on twice now. I don't think it has anything to do with day of the week though.

You should be able to get some compensation from SAS CR though.

Does ANY airline provide accomodation routinely for delays at what is the "point of origin" on a ticket?


IME nowadays, it can be hard to get any airline to provide anything routinely...

But for a more formal answer: For a European airline flying from or to a European airport, it's stated very clearly in 261/04 that passengers with overnight delays should recieve accomodation including transfer between the airport and the place of accomodation.

You've been 'lucky' .. and there is no reason for conspiracy. The aircraft in question has been used on a total of three flights, as documented by Flightaware.

http://flightaware.com/live/flight_event_history.rvt?ident=SAS926

As mentioned, SAS has had several episodes of aircraft being damaged by ground eqipment this summer, and this in addition to an aircraft coming late from a C-check, the 777 was hired to fill the roster.

With a longhaul-fleet of only 11 aircraft, you are pretty vulnerable to unplanned events.

Current on the SAS US website, it does state that SK926 will be operated by another company on August 4 and 5. Does anyone know if this will continue further or are the problems now resolved? I'm flying SK926 on Wednesday and about to pay for OptionTown, and I certainly don't want to pay it for a sub-par experience.

Yesterday I notice an A330 being towed around 18:15 at CPH.

I had arrived around 17:45 (nearly 2 hours late) on NRT-CPH.

The flight was late due a combination of taking 5 pax from cancelled LH NRT-FRA and sudden t-storms. A pilot from my flight also made the 18:10 CPH-ARN and he complained about this to the cabin crew and said it then would cause CPH-ORD to be 5 hours delayed (it departed 4 hours late). This doesn't make sense since on time arrival from NRT arrives just after scheduled ORD departure.

So the ORD flight would have been delayed regardless yesterday?

Where was this towed 330 being going to be used next? Normally they operate to EWR/IAD and also ARN-ORD.

03AUG12
Wet lease operation SK925 and SK926 04AUG12-05AUG12
Due to unforeseen maintenance one of our long-haul aircraft has been temporary taken out of service.

In order to avoid a cancellation and as the rebooking possibilities are very limited, SAS have leased an aircraft from euroAtlantic airways.

If passengers have any questions or comments, they may contact SAS via www.flysas.com/feedback

I signed up for OT on SK926 tomorrow to eco extra. Though I didn't receive a notice from OT, I think it cleared based on the image of the eco extra seating section when I check my reservation on SK's website. I presume that means 926 will be the usual equipment tomorrow, as I doubt the charter plane replacement has an eco extra section.

I flew in J class (on a full fare ticket) from IAD-CPH on July 21, and upon check in (which was totally chaotic and unprofessional), I was told that as the normal aircraft was "out for maintenance," we would be flying on a Portuguese charter plane instead. It was terrible - the J class in this plane was pretty much comparable to economy plus on any other aircraft. The food was awful, the service mediocre, the bathrooms dirty, etc. etc.

OK. Sometimes it happens and airlines need to do whatever they can to keep their operations going - I get it. I was willing to write it off as bad luck and let it go.

However, upon my return CPH-IAD, I find that the exact same thing has happened. Due to "maintenance issues," they are again substituting the nasty charter plane for their normal aircraft. Funny how this seems to be happening on a regular basis and only on weekend flights. Methinks SAS, in addition to cheating customers by selling a product (J class) that they can't deliver, is also being disingenuous by trying to pass off as "maintenance" what is almost certainly some sort of profit-making scam.

So I bought a RT J class ticket on SAS. What I got was an old and dirty aircraft and a barely economy plus experience on an aircraft that isn't even SAS. What's my recourse? It's the first - and definitely the last - time I have flown SAS, and I've already contacted my credit card company to dispute the charge (since I paid for a product I didn't receive).

Worst. Airline. Ever.
:mad::mad::mad:

Why did you ask to be rebooked on the return flight? It is your right (http://www.flyertalk.com/forum/18979076-post14.html) as a passenger when the flight is operated by another carrier than the one you booked and payed for.

I can understand why you did not do it on the way to CPH, you probably had a meeting. But since you checked in the day before for the return why did not you call SK and rebooked your flight?