Hyatt Gold Passport - Hyatt Place Riverside, CA- Keeps Charging My Credit Card By Mistake

This has happened three times in the last month.

I have had various different reservations that I made at the new Hyatt Place Riverside, CA. They have a 24 hour cancellation policy, which is always shown in my confirmation email.

On three separate occasions now, I have had a reservation that I cancelled before the 24 hour period and I receive my automatic cancellation email from Hyatt, which clearly shows the time I cancelled the reservation.

BUT my credit card is charged a few days later for one night of a stay that I have already properly cancelled. This is really annoying because I have to call the hotel and no one at the FD is able to help. I have to wait for the GM to get in contact with me to try to fix. Also, it screws up my company credit card accounting, as I have to explain it the the controller each time. Just a real headache and a waste of time.

They obviously (hotel and/or Hyatt) have some software issue that is causing this to happen as I would hate to think the property is doing it on purpose.
Some people might not look at their statements that closely and would be paying for a room they did not get (not to mention no points or stay credits for it being a no-show)! :)

While its probably always best to try resolving directly with the property, disputing the charge with your CC company sometimes gets the problem fixed for repeat offenders.

Advantage to you is the charge is immediately reversed so your expense reporting is simpler, and someone at the property might have to explain the chargeback fees which might get the problem fixed.

As long as you have your cancellation number it sounds like it would probably be faster to deal with your cc companie's dispute process too.

Hi musikdude:

Could you please PM your confirmation numbers to us? We'll be happy to look into this to see what is causing your credit card to be charged like this. Thank you!

Sincerely,

Nick B.

It Happened to me on couple days back. I cancelled my reservation well before 24 hours ( may be 1 week) and hyatt riverside still charged me for stay. When I am going through my CC statement, found hyatt riverside charge for my cancelled reservation. Its very sneaky and unacceptable for hyatt riverside to do that. If I have not gone through my CC statement no way for me to notice the charge

Just another data point that this hotel continues to make erroneous charges on canceled reservations. This property needs to address this issue, and I am fairly apprehensive about booking any stays here in the future if this is going to be their business practice. :mad:

They just did it to me again!! Charged after I clearly cancelled a few days before!!! This is AT LEAST the 4th or 5th time this has happened in the last few months!!! How can they not have this fixed by now????????