bmi diamond club - Introducing our new lurker: DiamondClubQueries

Dear All,

You will be aware that our long-time luker Joanna left bmi recently. We are very pleased that we will continue to have an official presence here on Flyertalk's bmi board, so I would like to introduce DiamondClubQueries. ^

DiamondClubQueries is none other than Nicci from BA, who you probably already know as the luker next door in the BA forum. As there is only one of her, but two accounts to be managed, so I'm sure you'll understand that response times may be a little stretched; further, bmi's diamond club and its systems and day-to-day practises are all new to Nicci, so please bear this in mind when contacting her.

And welcome to Flyertalk, DiamondClubQueries.

GoldCircle
bmi forum Mod team

Hi all

Yes I'm here and actively responding to pm - please feel free to send any through or if you have specific questions then perhaps I can start a thread if you feel this is a good way to channel queries?

Warm regards

Nicci

Hi Nicci,
Flew SVG-LHR at the end of May (BA flight number, but bmi operated; eco flight booked and *G upgrade voucher used to business). As miles for the eco flight did not show in my DC account, I sent boarding card stub to DC on June 19th.
Until today, no miles... Any way you could help? Would be great to have this sorted soon so I can transfer to BAEC.
Thanks in advance for your help

To my message regarding to which email adress I need to send my hotel bills for crediting the miles of my stays in Park Inn, I never got any respond.

Hi all

I apologise - I am continuing to have issues responding to private mail - we are working to rectify this.

crazychicken - please can you send the details to me via private mail so I can ask the team to look into this

northernstar84 - please could you do the same

Warm regards

Nicci

Hi Nicci,

Private message in your Flyertalk account in-tray.
Kind regards

Everyone,

DiamondClubQueries has a temporary technical issue in replying to PMs, not receiving them, so it's really not necessary to post here that PMs have been sent. If it has been sent to the correct person, you can be sure it has been received by the correct person.

GoldCircle
bmi forum Mod team

Dear all

I just wanted to let you know that I will be out of the office from 02 - 13 August with limited ability to access my Flyertalk inboxes.

I will ask a member of the team to check the inbox for anything urgent but if I could ask for your patience until I return for queries which cannot be answered through flybmi.com, ba.com or your local service centre

For those who have emailed me already - I am actioning your requests where possible but due to continued issues with my inbox cannot necessarily respond so it is worthwhile checking your account to see if your request has been actioned

Warm regards

Nicci

Thanks DCQ for sorting out my hotel miles and missing miles from a Dublin flight ^

Quite impressive how you find the time to deal with both BA and BD queries.

Does Nicci get a raise for all this extra work?

As I from nowhere get a respond. I request an answer in this thread.

It is a easy question.

To which email adress I need to send my hotel bills for claming missing miles from a hotel stay? The email adresse I used before doesn`t work more ( open@flybmi.com )

Hi northernstar84

Please use the link below to claim for hotel stays (if eligible)

Warm regards

Nicci

https://www.flybmi.com/bmi/en-gb/loyalty-programmes/diamond-club/members/claim-missing-miles/hotels.aspx

Will the Hilton stays for July be run soon?

Hi there

We will look into the Hilton awarding file now and come back to you

Warm regards

Nicci

Hi there

We will look into the Hilton awarding file now and come back to you

Warm regards

Nicci

How's it looking?

In your absence, there were some minor reports about purchases on the bmi shopping portal sitting in the 'pending' category longer than the usual 4 weeks.

I'm not sure this is a big deal (mind you, I'm only waiting for 1 mile from iTunes to credit, so I would say that :D) but if the system of automatic crediting has stalled, it might be worth looking at?

Hi all

Quick update - I have been in touch with our colleagues at Hilton to ask them to re-send the awarding data and we have now received it do we will process it over the next couple of days. I have also now made a note in my diary to check this is done on or just after the 5th of each month as you would normally expect it.

With regards to shopping online transactions I will look into this ASAP

Thanks to all for your patience

Warm regards

Nicci

You're fast becoming a diamond club expert :)

Out of interest are Hilton transactions processed the same way in BAEC or is it a more automated process that doesn't need human intervention?

Hi all

Quick update - I have been in touch with our colleagues at Hilton to ask them to re-send the awarding data and we have now received it do we will process it over the next couple of days. I have also now made a note in my diary to check this is done on or just after the 5th of each month as you would normally expect it.

With regards to shopping online transactions I will look into this ASAP

Thanks to all for your patience

Warm regards

Nicci

Thanks!

Hi Nicci,

Do you have a contact email/phone number for bmi Regional? Although they have no link to BA or bmi Mainline anymore, as they're still using Diamond Club and flybmi.com presumably someone at bmi has a contact for them.

I have a few bookings for regional in the winter and would like to know what their plans are - you'd hope by now they'd at least have a good idea.

I was surprised to get another DC Gold card for the coming year but it is not clear from the bmi web site how I can take advantage of it. I have converted all my miles into Avios and now have a BAEC Gold card but can I for example, book an economy flight on a partner airline such as Jet or Qatar and use the relevant Lounge?
Advice please

Hi
After 6 weeks I claimed by post for missing miles for a return trip with TK LHR-IST-GYD. The outbound miles credited ok but the return (GYD-IST-LHR at the end of May) did not. I was emailed for the booking info as the stub didn't show sufficient info. Unfortunately the BD email couldn't be replied to so I had to print my booking email and post it. That was about 6 weeks ago and nothing has happened. No response. Surely at least the DC team could have given me an email that could be replied to as all they wanted was info from an email too? I'm a bit miffed by it all.

Stormbel if you have already called the local call centre to follow up and are still having trouble you can pm the details to me

Best regards

Nicci


Hi
After 6 weeks I claimed by post for missing miles for a return trip with TK LHR-IST-GYD. The outbound miles credited ok but the return (GYD-IST-LHR at the end of May) did not. I was emailed for the booking info as the stub didn't show sufficient info. Unfortunately the BD email couldn't be replied to so I had to print my booking email and post it. That was about 6 weeks ago and nothing has happened. No response. Surely at least the DC team could have given me an email that could be replied to as all they wanted was info from an email too? I'm a bit miffed by it all.

Hi again Nicci
I have written, received the email that couldn't be responded to, and written with the required extra info. The DC in Puna aren't able to deal with these queries and I'm not aware of a local number that I can dial.
I don't want to trouble you any more than necessary so if you can give me a number I will phone them if you would rather I did so.
Thanks

Hi there

They should be able to deal with this so if you are having issues please do send it via pm

Warm regards

Nicci

Hi again Nicci
I have written, received the email that couldn't be responded to, and written with the required extra info. The DC in Puna aren't able to deal with these queries and I'm not aware of a local number that I can dial.
I don't want to trouble you any more than necessary so if you can give me a number I will phone them if you would rather I did so.
Thanks

Hello Nicci,

Can you comment generally on what is happening with BD>BA status matches? It seems many people here have been waiting for quite some time for the match to be processed. What is the typical waiting time at the moment and is there any specific reason why matches are being delayed?

Thanks!

Hello Nicci,

Can you comment generally on what is happening with BD>BA status matches? It seems many people here have been waiting for quite some time for the match to be processed. What is the typical waiting time at the moment and is there any specific reason why matches are being delayed?

Thanks!

I too would like to know the answer to this question, having applied for the G status match on 9 August. ^

Hi there

You shouldn't have issues with delays in matching status - we are up to date and turning these around within 3 working days. I'm not sure what has happened but I do apologise and will be happy to follow up for those who are still waiting if you pm your details to me

Warm regards

Nicci

Hi there

You shouldn't have issues with delays in matching status - we are up to date and turning these around within 3 working days. I'm not sure what has happened but I do apologise and will be happy to follow up for those who are still waiting if you pm your details to me

Warm regards



Nicci

PM sent......thanks Nicci ^

PM sent......thanks Nicci ^

Ditto ^

Hi there

You shouldn't have issues with delays in matching status - we are up to date and turning these around within 3 working days. I'm not sure what has happened but I do apologise and will be happy to follow up for those who are still waiting if you pm your details to me

Warm regards

Nicci

Thanks Nicci – I have just PM you as I applied for a status match on 13 August 2012 but have yet to receive a response as of today. I would appreciate your assistance as I am due to fly with BA next week.

Dear all

Just an update - the tier match requests sent by private mail are all in hand and accounts should be updated within 3 days. I will try to confirm personally via pm when each one is processed

Warm regards

Nicci

Hi Nicci. I've posted a few times about this and also sent you a PM three weeks ago but still haven't heard anything. I just wanted to follow up a missing miles claim that I sent by snail mail back in June. Fortunately I'm not in a hurry to get the miles credited, but I'd like to know whether there's just a big backlog of claims to process or whether mine has been lost. A one line reply will suffice! If my claim has gone missing I can PM the details again or just e-mail DC, but I no longer have original boarding passes as I posted them in with the claim form.

Hi Vindaloo

I don't appear to have received this - my inbox is up to date. Please can you send it again?

Warm regards

Nicci

Thanks, Nicci. Just sent it again. Let me know whether you've got it!

I was surprised to get another DC Gold card for the coming year but it is not clear from the bmi web site how I can take advantage of it. I have converted all my miles into Avios and now have a BAEC Gold card but can I for example, book an economy flight on a partner airline such as Jet or Qatar and use the relevant Lounge?
Advice please

Nicci
Can you please advise me on this as I am about book flights next month to Bangkok and Saigon. I could not get an answer from the call centre.
Many thanks

Hi Nicci,

I've sent you a PM about my tier match. Could you let me know when you pick it up?

Dear all

Just an update - the tier match requests sent by private mail are all in hand and accounts should be updated within 3 days. I will try to confirm personally via pm when each one is processed

Warm regards

Nicci

Thanks Nicci......much appreciated ^

Dear all

From your pms I have managed to ascertain that the issue around tier match is isolated to submissions made on 09 August. There should be no other delays

Warm regards

Nicci

Thanks Nicci, my "stuck" status match was processed overnight. Excellent service. ^

Dear all

From your pms I have managed to ascertain that the issue around tier match is isolated to submissions made on 09 August. There should be no other delays

Warm regards

Nicci

Thanks Nicci, status was upgraded this morning. Like many others I've been given status for the remainder of the current membership year but not for the following year but from what I hear from others the gold status will be carried over for another year once August 2013 comes?

Thanks again!

Hi there

Your status will be renewed for a further year at the end of your membership year. The expiry date is dependant on your individual tracking year and also the point at which you applied for the tier match

Warm regards

Nicci

Thanks Nicci, status was upgraded this morning. Like many others I've been given status for the remainder of the current membership year but not for the following year but from what I hear from others the gold status will be carried over for another year once August 2013 comes?

Thanks again!

My experience also. Thanks Nicci ^

Nicci,

Is bmi Regional definitely ceasing to be a partner at the end of the month or is it just a case of miscommunication?

There's still nothing on flybmi.com, just a mention on the Speedbird Club trade site. Although it seems a while since flybmi.com was update, the bmi Regional city of the month is still the one for August!

(Then again even when the site was regularly updated the city of the month was often nonsense anyway - it was once 'Belgium', although it was eventually corrected to Brussels)

Hi there

From 30 September 2012 you can no longer earn destinations miles on any bookings with partner airline bmi Regional.

Warm regards

Nicci

Nicci,

I've not seen a monthly Diamond Club Update for a while - have they ceased? Or am I just missing them?

As the programme is slowly being wound down, some sort of official communication to the full membership seems appropriate.

In your absence, there were some minor reports about purchases on the bmi shopping portal sitting in the 'pending' category longer than the usual 4 weeks.

I'm not sure this is a big deal (mind you, I'm only waiting for 1 mile from iTunes to credit, so I would say that :D) but if the system of automatic crediting has stalled, it might be worth looking at?

Nicci, any update on the shopping portal? A colleague of mine is still missing miles.

Hi Nicci,

I have purchased 19000 miles for my DC account (Member number xxxxxxxxxxxxxxxxxxx - deleted by Moderator) but they do not show up. Who can I contact with this problem?

Regards,
Levon

Hi lyovushka and weclome to FT. I have deleted you account number - you shouldn't post such things on a public internet bulletin board.

Purchased miles do not appear in your account instantly - and that is advised as part of the buying process. If your bmi DC account is new, or has not had activity in some time, your transaction may be subject to scrutiny, you may even get a call. IN most cases, however, the miles will appear within 24 hours.

If it's been more than 48 hours, I would contact bmi in the first instance.

Hi Nicci,

I have purchased 19000 miles for my DC account (Member number xxxxxxxxxxxxxxxxxxx - deleted by Moderator) but they do not show up. Who can I contact with this problem?

Regards,
Levon

FYI I bought some miles last week and they took around 6 hours to post.

Hi all,

Thank you for your help. My diamond club account already shows my miles. The email receipt which I got instantly stated "Your Diamond Club account balance has been updated to reflect your purchase." That is why I was a little worried.

Thanks again,
Levon

Hi Nicci,

Can you please confirm that you received the requested details about missing miles and can give me an update on my status match - done August 9th? Since I have send you a PM and also forwarded all details to your email, I have not heard from you.

Thanks in advance.

crazychicken I have received this now and we are reviewing it for you

regards

Nicci

Two questions:
1. Is 3 days turnaround for bmi -> BA match applications still valid or I shall stay put for the next 21 day?
2. [Off topic] [rant on] Is IT Department lousiness contagious? One of the few things I liked about bmi and BA merger was my hope things will improve on bmi site (infamous for it bugs and glitches). In reality things seem to have worked differently - glitches and bugs have now hit BA site big time. Boost Your Avios (https://www.britishairways.com/travel/boost-your-avios/execclub/_gf/en_ie)registration doesn't work and neither does New Routes (https://www.britishairways.com/travel/double-avios/execclub/_gf/en_ie?source=R06)promo.[rant off]

The New Routes Promotion ended on the 31st August though.

Hi Nicci,

I've been trying to chase up some missing miles for several months now. I originally e-mailed the claims back in March, but received a reply telling me to send them by snail mail. I did this a couple of months later, but heard nothing. I then followed up by sending you a PM. When I heard nothing back I posted on here and you said you hadn't received my PM and please could I send it again. I re-sent it and a few days later you replied and said the miles should be in the accounts. They never turned up, so since then I have sent you two further PMs but haven't heard anything back, so I'm wondering whether there is still a problem with you receiving my (and perhaps others') PMs.

Anyway, I'm just following up again here because I know that you see these messages even if you don't see the PMs. Apologies to everyone else for posting this in public.

Vindaloo this should be resolved now for you - please check your account.

regards

Nicci

Thank you, Nicci. I can confirm the miles have landed. Very much appreciated.