Hyatt Gold Passport - slow Hyatt "premium" internet

Long time lurker, 1st time poster.

Staying at the Hyatt Regency in Vancouver, no status, so I paid the $15 for "Premium" internet thinking it would be much faster than the $10 for "standard" internet (description below). Turns out it is painfully slow for web browsing, with pages timing out repeatedly... can barely hold an intelligible conversation on Skype to the US. Ran speedtest.net on it, and find upload/download around 2.8 Mbps/2.8Mbps with a pint of 125 ms. The numbers are a bit low for what I would expect for a "premium" level service.

Anyone else been disappointed by slow internet speeds at Hyatt (or elsewhere?) Is there anything I can do, other than stay somewhere else?

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Premium Class Service:

Premium Class allows you to maximize your productivity online while connecting with business associates, family and friends. This service provides a reliable fast connection ideal for video conferencing, quick document transfers, internet phone, and other services.

Standard Class Service:

Standard Class allows you to be productive online while connecting with business associates, family and friends. This service provides a reliable connection ideal for email, document transfers, social networking, and other services.
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I think this is on ongoing problem for many properties, across all chains, who are not investing enough to ensure sufficient bandwidth. I would suggest bringing this to the hotel's attention at check-out and ask for either the fee to be waived, or at the least, to be billed for just the cost of the standard internet service.

I think this is on ongoing problem for many properties, across all chains, who are not investing enough to ensure sufficient bandwidth. I would suggest bringing this to the hotel's attention at check-out and ask for either the fee to be waived, or at the least, to be billed for just the cost of the standard internet service.

Too many people watching movies and in general being bad citizens on shared bandwidth. I "buy" (as a diamond) premium internet at most properties and its still slow as dirt. Similar to GoGo as well.

Too many people watching movies and in general being bad citizens on shared bandwidth.

I disagree that watching streaming video makes someone a 'bad citizen' at a hotel--especially when guests are often paying $10-25 a night for the pleasure to connect (roughly 20-50% of the cost of a monthly cable internet connection, which would yield you 10-20 meg/sec, depending on where you live). Even if the internet is free (such as Hyatt Place) there is an expectation that the speed will be sufficient.

Hotels (of all chains) have the ability to scale their internet deployment, many are simply too cheap (or incompetent) to recognize that a single 100 meg/sec connection for a 350+ room hotel is painfully under-served (and borders on theft, if the hotel is charging guests for a connection). A Holiday Inn Express hotel I frequent (no Hyatt or Starwood nearby) recently upped their internet to three separate 50 meg/sec connections, for a hotel with 120 rooms. If that hotel can do it in a rural location--and still offer free internet to all guests--then so can everyone else.

In fairness to Hyatt, here is how I rank the hotel chains I frequent, in terms of internet speed (#1 being best for fastest & most consistent):

1. Priority Club (Crowne Plaza/Holiday Inn Express)
2. Hyatt
3. Marriott
4. Hilton
5. Starwood

I have moved about 75% of my business from Starwood, due to their awful internet speeds, to Marriott & Priority Club hotels. In my experience, Hyatt hotels (in the U.S.) are pretty good, overall. I know two of their hotels where the connection is consistently above 25 meg/sec (a rarity for any hotel!).