We would like to thank you for the over-whelming response to the Jet Airways 'Wheel of Fortune' contest. The feedback enabled us to understand your preferences and thus partner with some of the best in class Financial Institutions to create a new, more rewarding spectrum of co-brand cards.
We are happy to inform you that we have concluded an agreement and soon, we will launch the first of our forthcoming co-brand card partnerships – with HDFC Bank, offering you both co-brand credit and debit card. Yes that's right, with HDFC Bank you will not only be able to avail of a co-brand credit card but also our first co-brand debit card*!
That's not all; we have also reached an understanding with American Express and ICICI Bank and are in the process of finalizing co-brand card partnerships with them. In the coming months we will be working with them to conclude the agreement and integrate the systems.
Through these partnerships, and the array of cards on offer, you will enjoy enhanced mileage earning opportunities and rewards on your spends with the co-brand cards.
Do look out for our formal announcement on the same – including the card features, variants, benefits, card fees and application process.
Your strong support has led JetPrivilege to gain global recognition through various Industry awards, the most recent being the Freddie Awards in 3 categories, namely Program of the Year, Best Promotion for Earning and Best Customer Service. And it is your constant support that prompts us to keep re-inventing ourselves. We are committed to offering you superior products and services which bring more rewarding experiences to your lifestyle.
We sincerely thank and appreciate your patronage towards Jet Airways and we are certain that our new co-brand initiatives will live up to your expectations.
Warm regards,
Manish Dureja
VP – Marketing
* Subject to regulatory approval.
_________________________________
Clearly they dont want to put their eggs in one basket after what happened with Citi.
simz
Jul 13, 12, 10:18 am
Just received this e-mail:
Dear Mr. XXXXXX,
.....................– with HDFC Bank, offering you both co-brand credit and debit card. Yes that's right, with HDFC Bank you will not only be able to avail of a co-brand credit card but also our first co-brand debit card*!
That's not all; we have also reached an understanding with American Express and ICICI Bank and are in the process of finalizing co-brand card partnerships with them. In the coming months we will be working with them to conclude the agreement and integrate the systems.
Clearly they dont want to put their eggs in one basket after what happened with Citi.
Partnership with three banks.. Not bad.. and the debit card is a nice touch.. helps get you to tier II-III cities, without having the customer to hold a credit card.. intelligent stuff..
Now it remains to be seen, when exactly they launch it.. and which card offers the best deal for your bucks..
Well, that's a start, even if Jet took their time and all they managed to do just in the nick of time is to tell us who they will partner with at some unknown date in the future. No details and timeframe though. Unfortunately, that means a whole lot of people could be without plastic (if they don't already have a back-up) for a while now.
Hopefully, Jet will offer a good range of benefits whenever in future they're ready to get on with it. Shouldn't be too hard to top what the Citibank card had become by the end.
A2A- your input was right!
As for ICICI and HDFC, well, if we thought Jet's customer service was bad, whoever's going to have to deal with those two banks are in for a shock. The JetChildren might come out looking like models of competence and efficiency!
By the way, that email is yet more proof that Jet know what our gender is? Then why do they insist on asking for it again when attempting to check-in (assuming jet.com even lets us get that far)?
Well, that's a start, even if Jet took their time and all they managed to do just in the nick of time is to tell us who they will partner with at some unknown date in the future. No details and timeframe though. Unfortunately, that means a whole lot of people could be without plastic (if they don't already have a back-up) for a while now.
Hopefully, Jet will offer a good range of benefits whenever in future they're ready to get on with it. Shouldn't be too hard to top what the Citibank card had become by the end.
A2A- your input was right!
As for ICICI and HDFC, well, if we thought Jet's customer service was bad, whoever's going to have to deal with those two banks are in for a shock. The JetChildren might come out looking like models of competence and efficiency!
By the way, that email is yet more proof that Jet know what our gender is? Then why do they insist on asking for it again when attempting to check-in (assuming jet.com even lets us get that far)?
Alright, glad I haven't cancelled my existing icici credit card and I can swap to jet one when it has been announced.
My gut feel is Amex and icici have both come on board to replace their existing product with kingfisher... Let's see how this goes!
SpeedFreak
Jul 13, 12, 12:07 pm
With Hdfc and icici, it's going to be well ughhhhh. I doubt they will be able to match citi. I really hope they do but I seriously doubt it. Amex might.
In the mail there was a last line note about te premier miles card. Was funny. They really hate citi.
A2A
Jul 13, 12, 12:38 pm
Clearly they dont want to put their eggs in one basket after what happened with Citi.
the jet citi breakup, was at the behest of jet, not citi. they got very very greedy and wanted a lot of cash to keep the citi relationship going. this is validated via sources inside citi and jet. so, lets not blame citibank!
Keyser
Jul 13, 12, 12:48 pm
As for ICICI and HDFC, well, if we thought Jet's customer service was bad, whoever's going to have to deal with those two banks are in for a shock. The JetChildren might come out looking like models of competence and efficiency!
haven't dealt with hdfc but i agree with you regarding icici....
ups
Jul 13, 12, 1:34 pm
HDFC are terrible... they insist on doing paperwork for most changes you may want to make like address (not sure if it is true for bank accounts only). ICICI on the other hand lets you do more things online if you've been an online user for a certain period of time. I usually want to avoid talking to their call centres, last time I tried ICICI their IVR menu was so convoluted, it took a while to figure out how to get to the correct option. And then I had to explain that to my mom to sort something out with her account - ended up having her on conference!
I think Citibank is better than both in terms of online services.
What are you experiences in terms of acceptability of Amex in the major metros at least? I suspect Amex will have the best benefits.
simz
Jul 13, 12, 2:08 pm
HDFC are terrible... they insist on doing paperwork for most changes you may want to make like address (not sure if it is true for bank accounts only). ICICI on the other hand lets you do more things online if you've been an online user for a certain period of time. I usually want to avoid talking to their call centres, last time I tried ICICI their IVR menu was so convoluted, it took a while to figure out how to get to the correct option. And then I had to explain that to my mom to sort something out with her account - ended up having her on conference!
I think Citibank is better than both in terms of online services.
What are you experiences in terms of acceptability of Amex in the major metros at least? I suspect Amex will have the best benefits.
Indeed, HDFC and ICICI service centres are terrible.. Citi in that respect is much better and prompt. And you can get most of your issues resolved through email..
Amex has the best cusotmer service, indeed.. but acceptability is a HUGE issue.. I have an amex, and I hardly get to use it in India.. even in countries like UK, amex is not that easily accepted.. So gathering usage based points on amex would be a challenge.. unless u r planning to travel extensively to US and use it for international transactions..
On that note, does Amex allow Corporate CC's to be upgraded to such partnership Credit Cards..????
ups
Jul 13, 12, 3:47 pm
On that note, does Amex allow Corporate CC's to be upgraded to such partnership Credit Cards..????
Highly unlikely. Based on my UK experience with Amex corporate cards, they are managed in a different manner. Off the top of my head, no credit checks when issuing, no criteria needed as long as you are an employee and the employer apparently gets some very useful reports from them.
Anish
Jul 13, 12, 10:08 pm
Well with the reach HDFC and ICICI have, a LOT of people are going to have a lot of more miles and I can only assume that redemption is going to become impossible.
Also I really hope they split priority check in lines for CC holders and 9W Plat/Gold. It's pretty unfair that somebody who flies 60+ flights a year has to queue up behind 10 people who fly twice a year but hold a Jet debit card.
jasepl
Jul 13, 12, 11:51 pm
Between them, I've had to deal with both HDFC and ICICI professionally and personally.
Oh dear God.
I'll save all of the gory details, save that HDFC's application form for a simple savings account scared me off. Twice as long and much wider than the normal paper size, and both sides! And they do love their cyclo-styled papers, and all the signing and manual applications and all that.
They're both government banks masquerading as private banks, when in reality they're neither. Just a poorer, sloppier, curious mix.
As a consumer, even the likes of Canara Bank and Bank of Baroda are far, far better to deal with. Professionally, even State Bank and RBI were a million times more professional.
Amex has the best cusotmer service, indeed.. but acceptability is a HUGE issue.. I have an amex, and I hardly get to use it in India.. even in countries like UK, amex is not that easily accepted.. So gathering usage based points on amex would be a challenge.. unless u r planning to travel extensively to US and use it for international transactions..
On that note, does Amex allow Corporate CC's to be upgraded to such partnership Credit Cards..????
I'd be surprised if that were allowed.
What AmEx do allow is for you to link more than one card to the same rewards account provided all are in your name.
As for acceptability, I've not found it to be a problem at all. It's not as widely accepted as Visa/Mastercard, but at least in the cities, there's no shortage of places where one can use it.
My AmEx is my primary card, and it is used for everything, from flights/hotels to groceries and petrol and shopping and utilities. Even the maid/driver have an add-on :p
SpeedFreak
Jul 13, 12, 11:58 pm
Between them, I've had to deal with both HDFC and ICICI professionally and personally.
Oh dear God.
I'll save all of the gory details, save that HDFC's application form for a simple savings account scared me off. Twice as long and much wider than the normal paper size, and both sides! And they do love their cyclo-styled papers, and all the signing and manual applications and all that.
They're both government banks masquerading as private banks, when in reality they're neither. Just a poorer, sloppier, curious mix.
As a consumer, even the likes of Canara Bank and Bank of Baroda are far, far better to deal with. Professionally, even State Bank and RBI were a million times more professional.
Amex has the best cusotmer service, indeed.. but acceptability is a HUGE issue.. I have an amex, and I hardly get to use it in India.. even in countries like UK, amex is not that easily accepted.. So gathering usage based points on amex would be a challenge.. unless u r planning to travel extensively to US and use it for international transactions..
On that note, does Amex allow Corporate CC's to be upgraded to such partnership Credit Cards..????
I'd be surprised if that were allowed.
What AmEx do allow is for you to link more than one card to the same rewards account provided all are in your name.
As for acceptability, I've not found it to be a problem at all. It's not as widely accepted as Visa/Mastercard, but at least in the cities, there's no shortage of places where one can use it.
My AmEx is my primary card, and it is used for everything, from flights/hotels to groceries and petrol and shopping and utilities. Even the maid/driver have an add-on :p
Your maid/driver have an add on!!!!! Are you serious!!!
sdkeskar40
Jul 14, 12, 12:00 am
Dear Friends,
I would like to share my experience with Citi bank regarding JACC. Citi Bank approached to me and offered me their "Premier Miles Credit Card" on 25th June 12.
But ,I did not use this new card till 13th July 12 and was using only my JACC. Now suprisingly, it has been observed that eventhough I used JACC, Citi Bank put all my card expenditure on new card account and JACC account shows " No dues".
After discussiong with Citi Bank customer care, I came to know that they are not interested to allow the credit JP miles and they will credit their "Premier Miles". In this way, I can not avail the "Triple Miles" announced by Jet Airways !!
This is just voilation of the promise made by Citi bank while offering new card.
Thanks & best regards,
Satish Keskar
jasepl
Jul 14, 12, 12:12 am
Your maid/driver have an add on!!!!! Are you serious!!!
Haha yep. It doesn't cost extra for an add-on, earns me the points, saves the trouble of keeping track of cash for household expenses and, frankly, there's better accountability. We (try to) make sure they use it only for petrol and at the supermarket.
But ,I did not use this new card till 13th July 12 and was using only my JACC. Now suprisingly, it has been observed that eventhough I used JACC, Citi Bank put all my card expenditure on new card account and JACC account shows " No dues".
After discussiong with Citi Bank customer care, I came to know that they are not interested to allow the credit JP miles and they will credit their "Premier Miles". In this way, I can not avail the "Triple Miles" announced by Jet Airways !!
This is just voilation of the promise made by Citi bank while offering new card.
I don't think it's a violation. Since you chose to move over to Premier Miles, that became your account. The JACC card remains valid for a few weeks after the PM card is issued only for convenience (ie: if you didn't receive the replacement or if it wasn't working).
SpeedFreak
Jul 14, 12, 12:16 am
It clearly states that all billed transactions will be transferred to jp and all unbilled to premier miles. I waited for one bill to be generated, then changed over. I did lose out on some points , but I timed my major purchases in the last bill.
SpeedFreak
Jul 14, 12, 12:17 am
Jasepl, wow I think it's a nice idea.
Anish
Jul 14, 12, 12:25 am
Haha yep. It doesn't cost extra for an add-on, earns me the points, saves the trouble of keeping track of cash for household expenses and, frankly, there's better accountability. We (try to) make sure they use it only for petrol and at the supermarket.
Excellent idea!
Though I'd love to see the expression on people's faces when they see your maid pulling out an Amex Plat card at a store! :p
jasepl
Jul 14, 12, 12:27 am
Jasepl, wow I think it's a nice idea.
It's work our rather well for us. Also, there's always a printed, itemised bill along with the charge slip. So there is less room for pilferage when there is no cash involved.
Having trustworthy staff who have been around a few years helps, definitely. But restricting usage to a few places seems to be enough control.
sdkeskar40
Jul 14, 12, 12:27 am
It is voilation because Citi Bank informed that upto 15th July 12, the JACC card is valid and all expenditure made on JACC shall reflect as JP miles.
I go on using JACC card till 13th July and kept PM card aside. But in the account statement JACC shows zero dues and PM card shows all full expenditure......
sdkeskar40
Jul 14, 12, 12:57 am
It is violation becasue CITI bank informed me that all expenses made on JACC upto 15th July 12, will reflect in JP miles account.
But unfortunately, after they sent new PM card, the expenses made on JACC are showing on the PM card whereas JACC account shows " no dues"
At the end of billing cycle, Citi bank will show that PM card had the expenses and not JACC and they will escape from crediting JP miles.
jasepl
Jul 14, 12, 1:12 am
Excellent idea!
Though I'd love to see the expression on people's faces when they see your maid pulling out an Amex Plat card at a store! :p
Ha! I doubt anyone really knows or notices. Just a few years ago, it would have been very different, of course.
But today (in the cities and amongst those who go to supermarkets) everyone has some sort of plastic since even the most basic bank accounts come with a debit card. And with (I think) 20 being the minimum number of employees for a bank to set up salary accounts, more and more businesses are paying salaries and wages by direct deposit instead of cash.
Which means workers, directors, secretaries, peons, drivers and managers all can (and many do) use their plastic.
Oh and it's easier for me to reconcile their expenses than my mother's. For that, I have to pack a lot of extra patience and make a special trip to her place (just two floors up, but still) as sit her down. Invariably, the conversation starts like this:
Me : Okay, crazy lady, what's this expense? Do you recognise it? Did you charge it?
Her : Ummm... I don't know. I must have. How does it matter? Why do you ask me such questions? Go away.
Keyser
Jul 14, 12, 1:49 am
Your maid/driver have an add on!!!!! Are you serious!!!
Haha yep. It doesn't cost extra for an add-on, earns me the points, saves the trouble of keeping track of cash for household expenses and, frankly, there's better accountability. We (try to) make sure they use it only for petrol and at the supermarket.
my driver has had an add on for years now....like jasepl said, there's better accountability....the limit on his card is low & he mostly just uses it for petrol, the supermarket & taking my dogs to the vet....
Whizkid
Jul 14, 12, 2:01 am
Dear Friends,
I would like to share my experience with Citi bank regarding JACC. Citi Bank approached to me and offered me their "Premier Miles Credit Card" on 25th June 12.
But ,I did not use this new card till 13th July 12 and was using only my JACC. Now suprisingly, it has been observed that eventhough I used JACC, Citi Bank put all my card expenditure on new card account and JACC account shows " No dues".
After discussiong with Citi Bank customer care, I came to know that they are not interested to allow the credit JP miles and they will credit their "Premier Miles". In this way, I can not avail the "Triple Miles" announced by Jet Airways !!
This is just voilation of the promise made by Citi bank while offering new card.
Thanks & best regards,
Satish Keskar
if you look at the mails sent by citi, they clearly mentioned that after your last bill generated on JACC, all the points will be credited to PM Miles card.
Look up in this or the PM Miles thread - I have quoted the text in the mail sent by Citi
ups
Jul 14, 12, 5:43 am
What AmEx do allow is for you to link more than one card to the same rewards account provided all are in your name.
Couple of caveats:
- Not all corporate cards are eligible for an MR account.
- Amex will charge the annual MR account fee for the corporate card (if eligible) even if you already have an MR account with another Amex card. If anyone's managed to avoid this, it'll be interesting to know.
As for acceptability, I've not found it to be a problem at all. It's not as widely accepted as Visa/Mastercard, but at least in the cities, there's no shortage of places where one can use it.
Thanks, that's good to know!
It is violation becasue CITI bank informed me that all expenses made on JACC upto 15th July 12, will reflect in JP miles account.
But unfortunately, after they sent new PM card, the expenses made on JACC are showing on the PM card whereas JACC account shows " no dues"
At the end of billing cycle, Citi bank will show that PM card had the expenses and not JACC and they will escape from crediting JP miles.
Don't think you read the T&Cs properly. It was clear that while the JACC card will remain active, the transactions will post to the PM card as soon as you get the PM card.
Clearly they dont want to put their eggs in one basket after what happened with Citi.
the jet citi breakup, was at the behest of jet, not citi. they got very very greedy and wanted a lot of cash to keep the citi relationship going. this is validated via sources inside citi and jet. so, lets not blame citibank!
That's what I heard too. That Jet threw down the gauntlet. But they didn't expect Citibank to pick it up and throw it back at them.
In typical Jet style they thought the world still revolves around them.
A2A
Jul 14, 12, 2:47 pm
Between them, I've had to deal with both HDFC and ICICI professionally and personally.
Oh dear God.
I'll save all of the gory details, save that HDFC's application form for a simple savings account scared me off. Twice as long and much wider than the normal paper size, and both sides! And they do love their cyclo-styled papers, and all the signing and manual applications and all that.
They're both government banks masquerading as private banks, when in reality they're neither. Just a poorer, sloppier, curious mix.
As a consumer, even the likes of Canara Bank and Bank of Baroda are far, far better to deal with. Professionally, even State Bank and RBI were a million times more professional.
I'd be surprised if that were allowed.
What AmEx do allow is for you to link more than one card to the same rewards account provided all are in your name.
As for acceptability, I've not found it to be a problem at all. It's not as widely accepted as Visa/Mastercard, but at least in the cities, there's no shortage of places where one can use it.
My AmEx is my primary card, and it is used for everything, from flights/hotels to groceries and petrol and shopping and utilities. Even the maid/driver have an add-on :p
Have you extended all the benefits such as the priority pass to the house help as well? ;)
Have you extended all the benefits such as the priority pass to the house help as well? ;)
But of course !
So the next time you see Sudhakar and Tarabai (in bum-divider saree) squatting on the lounge floor, sipping champagne and nibbling on bhakarvadi, you know who to thank :)
So the next time you see Sudhakar and Tarabai (in bum-divider saree) squatting on the lounge floor, sipping champagne and nibbling on bhakarvadi, you know who to thank :)
Hilarious Jasepl!
A little OT but when this JACC to PM swap took place my Wife's Ultima add on card ceased appearing in her online account. Citibank has been informed about this a week ago but they are still clueless.
jasepl
Jul 16, 12, 6:00 am
Hilarious Jasepl!
A little OT but when this JACC to PM swap took place my Wife's Ultima add on card ceased appearing in her online account. Citibank has been informed about this a week ago but they are still clueless.
Truth be told, I really don't know about that.
If you're the primary cardholder, would your wife still have a separate account / login as an add-on?
I only have the one login for my Citibank card (mine), and that shows me all charges, whether by the primary cardholder or the add-ons.
divinedoc
Jul 16, 12, 8:26 am
Truth be told, I really don't know about that.
If you're the primary cardholder, would your wife still have a separate account / login as an add-on?
I only have the one login for my Citibank card (mine), and that shows me all charges, whether by the primary cardholder or the add-ons.
Sorry I didn't mention that she has a primary PM (originally JACC) card and an Ultima add on card. On the online screen all cards primary or otherwise should be seen. Atleast it was until the swap took place!
onlysuites
Jul 17, 12, 3:20 am
Have you extended all the benefits such as the priority pass to the house help as well? ;)
I know of a chotu who traveled so much with my friends family that he now holds a British Passport and his own credit card.
jasepl
Jul 17, 12, 4:03 am
Sorry I didn't mention that she has a primary PM (originally JACC) card and an Ultima add on card. On the online screen all cards primary or otherwise should be seen. Atleast it was until the swap took place!
Oh okay. I didn't know about that. I've never looked into a separate login for the add-ons.
I know of a chotu who traveled so much with my friends family that he now holds a British Passport and his own credit card.
And he would be one amongst many! A whole different matter to see Chotu chugging champers in the Concorde Room :) (though that must happen too!).