Wyndham Rewards - Terrible Wyndham Support & Service (United Miles Transfer)

Hi All,


On April 25 2012, I placed an order to transfer 49.5k Wyndham points to United Miles.

https://dl.dropbox.com/u/51787819/order.jpg

The total United Miles I was supposed to get was 19.8k.

To date, I have only received 12.8k United Miles. I am missing 7k United Miles.


https://dl.dropbox.com/u/51787819/united.jpg



May 21, 2012: I contacted the Wyndham Flyertalk rep about the missing 7k Miles and was told to expect the Miles by June 4
https://dl.dropbox.com/u/51787819/1.jpg



June 4, 2012: I contacted the Wyndham Flyertalk rep again and was told to expect the Miles by June 18.
https://dl.dropbox.com/u/51787819/2.jpg



June 19, 2012: I contacted the Wyndham FlyerTalk rep again was told to expect the Miles in 2 weeks.
https://dl.dropbox.com/u/51787819/3.jpg



July 11, 2012: I contacted the Wyndham FlyerTalk rep again and didn't get a reply.
https://dl.dropbox.com/u/51787819/4.jpg

I realized at this point that I need to make this issue more public in order to make Wyndham actually do something about it.

Please share with me your thoughts on what I should do.

Thanks
Zhiwei Yang

Hello Zhiwei,
I am very sorry you have not received your 7000 United miles.
I have sent another message to have them look into why you have not received these points.
I do apoligize for the incovience and will let you know when I get an update on the status of your points.



Hi All,


On April 25 2012, I placed an order to transfer 49.5k Wyndham points to United Miles.

https://dl.dropbox.com/u/51787819/order.jpg

The total United Miles I was supposed to get was 19.8k.

To date, I have only received 12.8k United Miles. I am missing 7k United Miles.


https://dl.dropbox.com/u/51787819/united.jpg



May 21, 2012: I contacted the Wyndham Flyertalk rep about the missing 7k Miles and was told to expect the Miles by June 4
https://dl.dropbox.com/u/51787819/1.jpg



June 4, 2012: I contacted the Wyndham Flyertalk rep again and was told to expect the Miles by June 18.
https://dl.dropbox.com/u/51787819/2.jpg



June 19, 2012: I contacted the Wyndham FlyerTalk rep again was told to expect the Miles in 2 weeks.
https://dl.dropbox.com/u/51787819/3.jpg



July 11, 2012: I contacted the Wyndham FlyerTalk rep again and didn't get a reply.
https://dl.dropbox.com/u/51787819/4.jpg

I realized at this point that I need to make this issue more public in order to make Wyndham actually do something about it.

Please share with me your thoughts on what I should do.

Thanks
Zhiwei Yang

Go to the Wyndham Facebook page and post your complaint so it is publicly visible. My guess you will obtain a response from them within three to five days. I had an issue with a best rate guarantee claim a little over a year ago where I wasn't getting anywhere. I ended up airing my grievance on their Facebook page. Shortly thereafter, they called me to try and rectify the situation.

Already did that:

https://dl.dropbox.com/u/924768/Untitled.jpg

Wow. 2.5 months of waiting. Impressive - kind of "knocking it out of the ballpark" in bad customer service. :eek:

Thanks! I finally got the missing 7k United miles today!

Thanks! I finally got the missing 7k United miles today!

I'm glad for you, but wow did that take a LONG time!
Hopefully any further interactions won't require you to jump through so many hoops :D

Enjoy your miles.