Hilton HHonors - Hampton Inn - Mountain View, CA - Horrible Experience

I just wanted to let all of you know about a horrible experience I had a the Hamptonn Inn in Mountain View, CA...

I have stayed at this hotel a number of times over the past year. The front desk staff are ok (they do what they have to, but do not go above and beyond to be accommodating and friendly). The property is overpriced for what you get... The rooms are VERY plain.

This past visit, I had an issue where I had to talk to the General Manager. When I tried to tell him my complaint, he was rude and cut me off. While cutting me off, he told me "Just because you are a diamond, you can't do anything you want". Just to note, I never told him I was a diamond. This is how he treats a Diamond guest that pays RAC rates. There is NO loyalty. I sent an email to the GM cc'ing the diamond desk (to get this all in writing), and he sent me an INCREDIBLY rude email back. I spoke to his boss (owner of the hotel), and he was very apologetic about my experience. Eric at the front desk (front desk manager, I think) was very accomodating and did everything in his power to help me. It looks like I am back to staying at the nicer (and cheaper) Hilton Garden Inn 2 miles away.

What was the issue about?

Need more info.

Need more info.

Yep. I'd like to see the rude email.

Yep. I'd like to see the rude email.

Exactly,

OP, be loyal to us, post like a true FT Diamond, otherwise I call the owner&Eric and let them know about my horrible reading experience so far...

Rooms very plain = horrible experience? To paraphrase Douglas Adams, this must be some new definition of the word horrible of which I was heretofore unaware.

If I am not mistaken, Hampton Inn still has the 100% satisfaction guarantee. If you truly had a horrible experience at this hotel, you should at least be able to get your money back.

why wasn't the op staying at the nice HGI down the road to begin with.

why wasn't the op staying at the nice HGI down the road to begin with.

One of my first thoughts as well. "Nicer and cheaper...."

I don't remember a HGI down the road from the MTV Hampton Inn. The one major benefit of the Hampton Inn is that it's so close to the Caltrain station that you can easily get away with Business travel to area without needing a car.

If I am not mistaken, Hampton Inn still has the 100% satisfaction guarantee. If you truly had a horrible experience at this hotel, you should at least be able to get your money back.

dot

I had no idea Hilton even honored a discount for members of the Royal Automobile Club! But at best this is a mediocre property, and I'd not even pay rack rate here. ;) (I have stayed a number of times at the HGI at 840 E El Camino Real, however.)

I just wanted to let all of you know about a horrible experience I had a the Hamptonn Inn in Mountain View, CA...

I have stayed at this hotel a number of times over the past year. The front desk staff are ok (they do what they have to, but do not go above and beyond to be accommodating and friendly). The property is overpriced for what you get... The rooms are VERY plain.

This past visit, I had an issue where I had to talk to the General Manager. When I tried to tell him my complaint, he was rude and cut me off. While cutting me off, he told me "Just because you are a diamond, you can't do anything you want". Just to note, I never told him I was a diamond. This is how he treats a Diamond guest that pays RAC rates. There is NO loyalty. I sent an email to the GM cc'ing the diamond desk (to get this all in writing), and he sent me an INCREDIBLY rude email back. I spoke to his boss (owner of the hotel), and he was very apologetic about my experience. Eric at the front desk (front desk manager, I think) was very accomodating and did everything in his power to help me. It looks like I am back to staying at the nicer (and cheaper) Hilton Garden Inn 2 miles away.


One would wonder why OP would keep going back to this place when there is a better option only 2 miles away. :rolleyes:

Not to mention 3 days, still nothing about the problem, nothing about the incredibly rude email, is it some kind of blackmailing the individual property or DYKWIA situation here ?

Note: I can't find much bad reviews about this property on TA at all, and in fact it is 4 out of 5 spots.