US Airways Dividend Miles - Re-credited 100k by mistake - What do I do?

Somehow in the process of changing segments on an award ticket, the original ticket was canceled crediting my account back 100k, but my new booking, which is showing active with a confirmed LH res#, has not re-drawn the point fee. The kicker is that I have to change one segment again. Will this jeopardize my potential windfall? What would you do?

Somehow in the process of changing segments on an award ticket, the original ticket was canceled crediting my account back 100k, but my new booking, which is showing active with a confirmed LH res#, has not re-drawn the point fee. The kicker is that I have to change one segment again. Will this jeopardize my potential windfall? What would you do?

Of course it might jeopardize this "windfall" (and there's no guarantee that US wouldn't catch this on an audit anyway, which would be a problem if you spent the miles, now, wouldn't it?).

So I would act like an honest person, call to make the change that I need to make anyway, ask the rep "uh, are you quite certain everything is in order on my account, my mileage seems to be wrong"? I mean, really, do you have to ask? Aside from the question of honesty (if your bank gave you a couple extra thousand on a withdrawal, wouldn't you let them know? Because that's really what this is, this isn't a mistake fare that got filed and you are buying, these miles are not actually yours) this is FT, home of "calling the airline kills the deal, so NEVER EVER CALL THE AIRLINE". You need to call the airline, so you can safely assume your "windfall", such as it was, is dead.

Yes. Call. God forbid that they look at the redeposited miles and then cancel your ticket.

Agreed- let US know. I'd email whatever Preferred email address you have, just so you have it in writing that you did inform them of the extra miles that you wish to ensure they deduct.

I'm going to have to agree. I'm not entirely sure which way I go on the morality of it, but you don't want to have the miles surprise-deducted a few years later(like the guy on the AA board who had an SWU deducted more than five years after it was mistakenly not deducted).

I'm less sure here, operationally (that is, setting aside "morality," "honesty is the best policy," and so on).

On the one hand, some of the advice seems to be about the re-deposit of the miles as a clue that something is amiss at the US end ... that a system that has redeposited the miles might be a system that can't get straight that a ticket has been issued.

But if the ticket seems to have been issued (screenshot, please), then is it really our obligation to provide just-in-time monitoring of US's billing system? What is the OP were less observant? If US then cancelled out the ticket by claiming the miles were never deducted, whose fault was that? Him for not checking the account after the ticket were issued? Granted, an audit might attempt to recapture the miles somewhere down the road, but that's another matter and hardly necessitates that OP hurry up and call this thing in ... I think only the "clue scenario" (preceding paragraph) would argue for that.

Some years ago, I thought I had a TC ticket using in part a voucher, but just before the flight it disappeared because US said (correctly, as it turned out) that I had never been billed for some penny-ante extra/excess. It wasn't because I didn't ask them to, and with several months in advance and lags in credit card bill dates, I guess I just wasn't looking for that particular $137 charge. I made this point to US immediately; they agreed that it had been their fault in not billing me back at that time, and they reinstituted the ticket (and seats, since I had caught the disappearance of the reservation pretty quickly) at the same price without any further fuss.

Somehow in the process of changing segments on an award ticket, the original ticket was canceled crediting my account back 100k, but my new booking, which is showing active with a confirmed LH res#, has not re-drawn the point fee. The kicker is that I have to change one segment again. Will this jeopardize my potential windfall? What would you do?

Something similar happened to me couple of days back when I noticed that miles used to purchase a F tic in SQ were back in my account. I called US airways and got this taken care of as I did not want the system to cancel my ticket.

I'm going to have to agree. I'm not entirely sure which way I go on the morality of it, but you don't want to have the miles surprise-deducted a few years later(like the guy on the AA board who had an SWU deducted more than five years after it was mistakenly not deducted).

Out of curiosity, what was US rationale for this? How did the explain it? Did the miles just disappear?

Out of curiosity, what was US rationale for this? How did the explain it? Did the miles just disappear?

They do not need any.. they got the best reasoning ever: IT :D

Somehow in the process of changing segments on an award ticket, the original ticket was canceled crediting my account back 100k, but my new booking, which is showing active with a confirmed LH res#, has not re-drawn the point fee. The kicker is that I have to change one segment again. Will this jeopardize my potential windfall? What would you do?

I would call it to their attention, just like I would if they shorted me 100K.

Somehow in the process of changing segments on an award ticket, the original ticket was canceled crediting my account back 100k, but my new booking, which is showing active with a confirmed LH res#, has not re-drawn the point fee. The kicker is that I have to change one segment again. Will this jeopardize my potential windfall? What would you do?

Did you book LH F inventory?

What did you decide to do?

I am in a similar situation to the OP except that I have already taken the award flights for which the miles were not deducted. That is I made an award booking, the miles were taken from my account and later when I changed the booking the miles were redeposited into my account but not taken out again.

Does anyone have any insight into or advice for this situation. Thanks

You may have an LH rez no...but that is not the same thing as the ticket being issued. I'd guess it has not been issued.

I think maybe I didn't make it clear enough in my earlier post, but I have already flown both legs of the award ticket and the miles still remain in my account.

Has this happened to anyone else and what was the final resolution? Thanks.

I had something similar happen to me on another carrier. Flew and got most of the miles back. That was about two months ago, so I'm assuming I keep the miles.

I've had this happen to me before, though I had enough miles on hand that I could let them sit for a while. No consequence 2+ years later, and I've dipped into the mistake balance with no problem.