Swiss International Airlines - Seeing Seat Selection Online

I am trying to access my reservation and manage my booking and the website doesn't allow me to see a seat map and verify what the seat I was assigned to is. Is there any way to see my seat assingment online at Swiss.com?

No you cannot
call LX res to request your seat assignment, and if you have status mention it since you'll have access to better seats

It seems the seat selection for any existing booking can now be done swiss.com. ^

INDEED! Great news, just wanted to call M&M for seat assignment, but tried out on swiss.com. Works like a charm, was able to reserve SEN/HON seats for my next trip.
Awesome, thank you swiss.

W

There's a cynical part of me that's saying "wow, bleeding edge technology from Swiss", but good to see nevertheless :)

Does anyone know whether you can now also book your seats with Swiss online during the online booking process as is the norm with all the other major airlines? If so at what stage of the online booking?

I saw this new feature, great, now I could verify that the call I made resulted in the correct seating :D

Finally.... how something so simple can take so long, but also can be so appreciated :-).

Does anyone know whether you can now also book your seats with Swiss online during the online booking process as is the norm with all the other major airlines? If so at what stage of the online booking?

It does... just tested it ^.
After choosing the in- and outbound flight you can selects seats, before supplying your personal data.

That's nice.
And it also shows, that LX prepares pay-for-your-seat. At the moment it states everywhere "CHF 0.-". It opens a new revenue possibility for exit rows etc...

Works for existing bookings, even those on hold but not ticketed yet. It doesn't work for intra Europe Y.

Seat selection is unavailable on European flights. I had to call Swiss reservations to get a decent seat on LX421

I wasn't able to change seats on-line but I think it's because it's an award ticket I booked with my United miles but following RTW1's instructions ^, I was able to do a dummy booking and see the seat maps where I saw 5D,G &K open for goalie-parents and goalie-aunt MIA-CDG and called Swiss to change to those seats :)

Seat selection is unavailable on European flights. I had to call Swiss reservations to get a decent seat on LX421

Works for me intra-Europe in C but not Y (*G, not sure if that makes a difference, I doubt it).

I can't change seats automatically assigned to me in Y though.

Good on Swiss, long overdue functionality, but of course better late then never!

Congratulations to Swiss this is a nice change particularly when there is no Amadeus PNR to add to M&M !

I saw this new feature, great, now I could verify that the call I made resulted in the correct seating :D

The Senator call center in Basel did a very very good job indeed these last years in providing and blocking the desired seats. I never had a problem.

Now that LX implements this long overdue on line seat selection feature I will not have the pleasure anymore to call them so often.

Finally.^ Just did a booking and it was a nice surprise to see that I could finally book my seat online.

Some seats are reserved for SEN/HON, other appear to cost money. Does anyone have some more information about pricing? Can't find anything related to advance seat selection on the Swiss Website...yet.

Thanks!

Just tried to use this on my booking for next week to JFK and nothing... No obvious button allowing seat checking or seat assignment or request...

When I look at my bookings and I click on the booking reference I get three choices (Seats/Change my booking/ API).....

admittedly an improvement but given the time it took and that (almost) every other airline in the world offers this for all flights in all booking classes - including LH that most of us would agree does not dispose of the finest IT around - I'm not terribly impressed with the available functionality.

I guess I will continue to fly LX for the ground and in the air product but not really for convenience and efficiency of their online solution that remains sub-par.

I am glad they finally did it. Also it looks good and even shows which seats have windows and which don't. So that is a big improvement although nothing to write home about as it really is about time they did this. Now if I can just get one of those K seats then I am all set ;)

Hi,

I have a booking in economy for Feb 4th ZRH-SFO but on the Swiss website I cannot select a seat...the 'Edit Seats' option shows the seat map but both legs have a 'Seats are reserved but can not be changed' message next to them.

Any idea why - overbooked already?

Thanks.

Hi,

I have a booking in economy for Feb 4th ZRH-SFO but on the Swiss website I cannot select a seat...the 'Edit Seats' option shows the seat map but both legs have a 'Seats are reserved but can not be changed' message next to them.

Any idea why - overbooked already?

Thanks.

Due to how I book flights on Swiss, I cannot change seats online. I always call swiss regarding seat locations, very quick and seems to work. Perhaps they can change it for you and also explain why it was not possible online.

I like the seat selection screen with seatmaps with icons to show which seats are available for SEN/HON to reserve, seats with limited comfort, etc. (if it works :rolleyes:). After choosing my seats and completing the reservation, I saw these messages:

! Unfortunately we could not reserve all the selected seats for you. You can choose your seats again here.
! Other seats were automatically assigned to you instead.

I clicked the link and found that both my longhaul seats have been changed from 4A/7K to 8G! :confused: So I changed them back to 4A and 7K. After confirming the selection I got another message:

! Unfortunately we could not make any seat changes. Please try again.

But the screen shows 4A and 7K as my chosen seats. :confused:

Logged into My Booking and found that seat selections for shorthaul flights are there but those for longhaul segments have disappeared. Tried choosing the same seats again and received the same message. It looks like I'll have to call LX. :mad:

Has anyone else experienced this problem?

@Newbierunner:
Maybe there is some glitch in their software.
I got the same message when I chose a seat (4A) on ZRH-GVA this week. When I checked again, 4A was shown as my chosen seat. So I did not worry about it. When LX mailed me my boarding passes yesterday, seat 4A was assigned to me.

Funnyly I can not see/change my seat in F on ZRH-SIN. I see a message like "Seat can not be changed." :confused: I called LX and they confirmed my assigned seat is the one I had chosen at reservation.

@Newbierunner:
Maybe there is some glitch in their software.
I got the same message when I chose a seat (4A) on ZRH-GVA this week. When I checked again, 4A was shown as my chosen seat. So I did not worry about it. When LX mailed me my boarding passes yesterday, seat 4A was assigned to me.

Funnyly I can not see/change my seat in F on ZRH-SIN. I see a message like "Seat can not be changed." :confused: I called LX and they confirmed my assigned seat is the one I had chosen at reservation.
Yes, there seems to be some glitch in the software but it isn't straightforward. First of all I entered my M&M number for my status on the day of the travel (not my current status) but their software didn't recognise the number and did not add any status. I can log into my M&M account using this number but it looks like the seat reseration software only accept one card number associated with your current status.

Since no status was attached to the reservation the phone number given on the screen was a general reservation number. The agent told me I could not reserve 4A/7K because I did not have status. He could not help and told me to call M&M. Eventually I talked to a lady who changed my M&M number (LX does not allow you to change your own FFP number) and was able to assign the seats I wanted. I checked LX website later and saw the seats I had requested were displayed. However, LX seat seletion software only gives you the option to Edit your seat selection not to simply display it so I had to pretend to edit my selections.

Being a sceptical person that I am I tried to check my seat seletion again later and found that one of the longhaul seats was intact but the other could not be displayed because "the seat was automatically assigned and cannot be edited". This is not true. I think LX IT should offer separate view and edit functions.

I was going to call M&M again but checked before doing so and the assigned seats were back again. I wonder if they will stick this time?

I like the seat selection screen with seatmaps with icons to show which seats are available for SEN/HON to reserve, seats with limited comfort, etc. (if it works :rolleyes:). After choosing my seats and completing the reservation, I saw these messages:

! Unfortunately we could not reserve all the selected seats for you. You can choose your seats again here.
! Other seats were automatically assigned to you instead.

I clicked the link and found that both my longhaul seats have been changed from 4A/7K to 8G! :confused: So I changed them back to 4A and 7K. After confirming the selection I got another message:

! Unfortunately we could not make any seat changes. Please try again.

But the screen shows 4A and 7K as my chosen seats. :confused:

Logged into My Booking and found that seat selections for shorthaul flights are there but those for longhaul segments have disappeared. Tried choosing the same seats again and received the same message. It looks like I'll have to call LX. :mad:

Has anyone else experienced this problem?

Dear Newbie Runner,

Actually I have also had the same experience a couple of time in the last few months. No matter what, my long-haul seat selection was cancelled even though it was apparently confirmed after seat selection.

I ended up calling the Swiss Hon Circle Helpline and they fixed it for me. I was told to in order to be sure to have the seat selected I should keep calling them.

It seems that my two next upcoming journeys are fine as to my favourite seats. It happened to me that few days before departures they were cancelled on both legs.

I had a similar issue, however, on a LH operated flight. Seat 1A (mid haul) was clearly available, but could not be selected online. Also SEN hotline couldn't help and I had to call LH - who could assign it without any problem.

It is a priority seat, but being signed in as a SEN, as well as the SEN hotline, didn't help. Therefore I think it was a glitch.

I like the seat selection screen with seatmaps with icons to show which seats are available for SEN/HON to reserve, seats with limited comfort, etc. (if it works :rolleyes:). After choosing my seats and completing the reservation, I saw these messages:

! Unfortunately we could not reserve all the selected seats for you. You can choose your seats again here.
! Other seats were automatically assigned to you instead.

I clicked the link and found that both my longhaul seats have been changed from 4A/7K to 8G! :confused: So I changed them back to 4A and 7K. After confirming the selection I got another message:

! Unfortunately we could not make any seat changes. Please try again.

But the screen shows 4A and 7K as my chosen seats. :confused:

Logged into My Booking and found that seat selections for shorthaul flights are there but those for longhaul segments have disappeared. Tried choosing the same seats again and received the same message. It looks like I'll have to call LX. :mad:

Has anyone else experienced this problem?

I had the very same problem with seat selection -- it seems like preferred seat selection is not working properly. I could, however, select other seats not blocked for SENs and HONs.

After calling and giving them my M&M number they were able to assign 4A for me.

I thought my problem was because the card number I entered couldn't be recognised and the system assumed I had no status. However, judging by other people's experience it looks like there is indeed some glitch.

Anyway I was going to call again to ask which seat had been automatically assigned instead of the one I requested (and had been assigned!) but I checked before calling and found that I could actually see my seat again and was back in the seat I had asked for on the phone. :confused:

Apart from the glitch which I hope they will be able to fix soon, it would be helpful if we can simply view our seat assignments without having to pretend we want to change them. And what does the message "the seat was automatically assigned and cannot be edited" mean? :rolleyes:

Apart from the glitch which I hope they will be able to fix soon, it would be helpful if we can simply view our seat assignments without having to pretend we want to change them. And what does the message "the seat was automatically assigned and cannot be edited" mean? :rolleyes:

Dear Newbie Runner,

I usually see the message "the seat was automatically assigned and cannot be edited" when the business class cabin is full or nearly full and all seats have been assigned. I was also confirmed about this by the Swiss HON Circle helpline.

Best wishes

Dear Newbie Runner,

I usually see the message "the seat was automatically assigned and cannot be edited" when the business class cabin is full or nearly full and all seats have been assigned. I was also confirmed about this by the Swiss HON Circle helpline.

Best wishes
Mmmm... nearly full business cabin ;). The flight in question isn't until early April and according to the seatmap only about 1/3 of the seats are taken and 8 starred seats are still free including 4A.

Well, have 2 reservations both in C, 1 is showing seat selection and the other was showing but not after I changed my flight to 1 day later ... I guess relative full flight?

LX seating on LX website not avaialble as a Senator on an LX Ticket - yet on an award booking using MileagePlus miles in C I can choose seating when my mileageplus number is entered and my senator number is not recorded - go figure LX To get thrones eg 4A just call LX call centre and give then your Senator or HON Circle number