Alaska Airlines Mileage Plan - Retention offer for AS BoA Signature CC: not much

For what it's worth, I phoned today , about 11 months after opening the card, said that since the fee was coming up, I was thinking of canceling. No significant usage.

Could they waive the fee?

No, said the rep. I asked to be xferred to to whomever handled cancellations.

He offered a reduction in the interest rate from 14.9 to 13.9%, and a 0% balance transfer for a year with a 3% transaction fee. No waiver, no miles, no credit.

I said I'd think about it.

I am not going to have to think very hard.

thank you for posting your experience, I had not had a chance to call in yet. I'm in a similar situation but have only had the card for 8 months.

the 1% interest rate reduction is incredibly tempting, but I don't think it will be enough. maybe if they go 1.5...

The news re the business account is...wait and see.

The rep said she couldn't offer anything until after the renewal fee had posted, but that when it does, they can often credit all or part of the renewal fee.

I understood that their system automatically tells the rep what they can offer, but only after the renewal fee posts.

I called yesterday to voice my displeasure about the reduction in benefits. The customer service agent at BoA didn't know what I was talking about, and said they have no mechanism by which to pass on feedback. It did not phase him at all that I said I would be cancelling the card at month's end - maybe they're just used to frequent cancellations. Sure seems like a training opportunity, though!

Not that it would make a difference, but you think they would want to keep my business. I've had to pay fees before for emergency cash advances, etc - but BoA seeems too big to care.

He offered a reduction in the interest rate from 14.9 to 13.9%, .with either rate they are already screwing you over. Both rates suck

All this chip away crap can most likely be all plopped on the lap of Bradley Tilden...new guy on the block trying to toss his weight around as the new Mr bada$$ in town. Thats the problem when any business has new executive chiefs in charge. They change things that arent broke and attempt to make a legacy for themselves. Id say email him but he doesnt care what you think. He would have some posh secretary respond to your email because he is too good for you and has better things to do like go play a round of golf