Hilton HHonors - Hilton Honors Website

The new Hilton Honors website is a disaster. When I want to login and make a reservation I really don't care about seeing a travelogue of hotels in French Polynesia, China, UAE, Italy, etc. Get rid of the pictures that take up 80% of the screen and make it easy to make a reservation. Trying to read the screen is very difficult with all their advertising clutter. Marriott, Westin, Intercontinental, Four Seasons all have superior websites. Fix it.

roflmao I think Hilton considers this a fix. Hilton websites have always sucked.

Could not agree more, amazing that no senior people at Hilton can see that the website is so poor!

What annoys me most is the fact that Hilton's UK site is no longer accessible except on a few occasions when it suddenly pops up. The new site does not recognise many UK place names and offers to book a room in Manchester CT, Manchester TN or Manchester-Boston Regional Airport NH, rather than in "Manchester, Manchester, United Kingdom" as the site calls "Manchester England". :td:

What annoys me most is the fact that Hilton's UK site is no longer accessible except on a few occasions when it suddenly pops up. The new site does not recognise many UK place names and offers to book a room in Manchester CT, Manchester TN or Manchester-Boston Regional Airport NH, rather than in "Manchester, Manchester, United Kingdom" as the site calls "Manchester England". :td:

Totally agree .. the UK site was much more usable and now you seem to get the odd page from time to time.

Similar to Barclay's Bank latest site revamp .. if it isn't broke don't try to improve it!! the old site was far superior.

I also find the hilton website unreliable and user UNfriendly.

Just tried to make a reservation and was not able to log into my account. If this had been the only time I could understand, but this happens regularly.

What a disgrace for Hilton.

Just tried to make a reservation and was not able to log into my account. If this had been the only time I could understand, but this happens regularly.
And the "Remember Me" function never works for me. :td:

And as of now, accessing user profiles seems to be down.

I totally agree. This is ridiculous. A few minutes ago I signed in on the main page, and so far so good. I got the bar showing my next reservation etc. But when I (more or less immediately after signing in) select "My reservations" to see my other reservations I get to another page asking me to sign in "for security reasons" and then after that YET ANOTHER sign in page before I get to my reservations... Totally insane!

I totally agree. This is ridiculous. A few minutes ago I signed in on the main page, and so far so good. I got the bar showing my next reservation etc. But when I (more or less immediately after signing in) select "My reservations" to see my other reservations I get to another page asking me to sign in "for security reasons" and then after that YET ANOTHER sign in page before I get to my reservations... Totally insane!

Same here.

It keeps popping up with a new page for "Room Key" which is very unwanted.

They can take "Room Key" and stick it where the sun doesn't shine. :td:

What gives with the HHonors website today? I am trying to book an award stay and the page showing the list of hotels will never stop re-loading itself, just keeps flashing and re-loading over and over every 2 seconds. When I click on the HHonors logo to get back to the home page, I get "Page not Found." :rolleyes:

I am on Firefox, if that makes a difference.

Edited to add: Just tried again on MS Explorer and that doesn't work either. The list does stop flashing there, but I am searching for an award stay, but it's giving me prices in dollars, not points. I can't get it to seach for a points stay. Clicking on Map view gets me a blank page with more "Page Not Found" gobbledygook.

I haven't had problems with HHonors before but the new website seems to be, shall we say, untested. What a piece of junk!

The new Hilton Honors website is a disaster. When I want to login and make a reservation I really don't care about seeing a travelogue of hotels in French Polynesia, China, UAE, Italy, etc. Get rid of the pictures that take up 80% of the screen and make it easy to make a reservation. Trying to read the screen is very difficult with all their advertising clutter. Marriott, Westin, Intercontinental, Four Seasons all have superior websites. Fix it.

Huh? The location and date fields needed to book a reservation are front and center, in the same place, every time. Are you easily distracted by pretty pictures?

The new brand-specific Web sites are much improved. If anything, reservations management remains a bit clunky once you've logged in.

Terrible. Had two reservations for different cities, (didn't know where I would be for sure). Went to cancel the one I didn't need (Hilton NYC), and up popped my Double Tree reservation that I DID NOT WANT TO CANCEL, as cancelled.

Been on phone for 34 mins trying to get them to reinstate the rate I had... as it had gone up $40.

So lame.

The Hilton HHonors website was clearly conceived and developed by the same people that created that highly functional Hilton iPhone app. :rolleyes:

Terrible. Had two reservations for different cities, (didn't know where I would be for sure). Went to cancel the one I didn't need (Hilton NYC), and up popped my Double Tree reservation that I DID NOT WANT TO CANCEL, as cancelled.

Been on phone for 34 mins trying to get them to reinstate the rate I had... as it had gone up $40.

So lame.

I like the new website. As MS02113 has mentioned, the layout of the info on the hotel specific pages is much clearer.

I've had logout issues with the site which isn't ideal, but I can live with it.

I have cancelled about 3 or 4 stays since the new website went live (and incidentally the account pages don't appear to have changed) and I've never had an issue with selecting the stay I want to cancel and then cancelling it ...

I like the new website. As MS02113 has mentioned, the layout of the info on the hotel specific pages is much clearer.

I've had logout issues with the site which isn't ideal, but I can live with it.

I have cancelled about 3 or 4 stays since the new website went live (and incidentally the account pages don't appear to have changed) and I've never had an issue with selecting the stay I want to cancel and then cancelling it ...

This has happened to me twice. The other time I was booking and changing right then and there, so the rates I wanted were still available. This time, however, it wasn't. Took over 40 minutes... had to be on the phone with both Hilton CS and the actual Double Tree. They rebooked, said they will honor the rate, but it still shows up way higher on my reservation page. We will see.

I literally clicked on the cancel button that was on the Hilton NY site, and it instantly changed to the DT page with a cancellation confirmation. Boo.

Don't even try from a mobile phone. All this new picture stuff overwhelms bandwidth. Does Hilton realize that most phones have limited data, and most are still 3G?

But it that were the worst of it...

1) Multiple reservations? Forgetaboutit! As soon as you make one, you have the option of seeing the hotel web page or logging off. "This is for your security".
2) How many times do you need to login to log on? Don't know, the number keeps going up.
3) What is the timeout time? Don't know, it's always different. "This is for your protection".

Hilton. Get rid of the graphics, get rid of the burdensome "security" with multiple logins. Get rid of the 2 hour delay. Get all your properties on ONE site. Tell your agents to log complaints instead of agreeing with the customer that the Hilton site sucks. Invest in a computer site (with networked systems that do distributed processing and load balancing).

Hilton, I've been loyal and almost exclusive since 1989. I usually have Diamond status in April for the next year. Bad years it is not until June. Why won't you listen to me and the many others that are complaining? Why are you so damn arrogant that you know what customers need, just like in the 1960's?

Vent...:confused:

Huh? The location and date fields needed to book a reservation are front and center, in the same place, every time. Are you easily distracted by pretty pictures?
Last night the location and date fields kept on disappearing even after I started filling out details. :mad: I was using Firefox if that matters.

The HHonors booking page if you can get there is cleaner and much better.

Guest Reservation System Error

Due to technical difficulties, we cannot access customer profiles at this tme. If you are attempting to book a reservation you may continue without signing in. Please add your HHonors account number on the guest informaton page.
What would you like to do?
-------
Not only is the system down, but they have two misspellings in this error message. :eek: Hilton, what will it take to embarrass you?:td:

Guest Reservation System Error

Due to technical difficulties, we cannot access customer profiles at this tme. If you are attempting to book a reservation you may continue without signing in. Please add your HHonors account number on the guest informaton page.
What would you like to do?
Haha... I've seen that one too. I felt like answering the last question with something unrepeatable. :D

Some of these problems are not new -- they have existed for YEARS. For example, having to log in over and over and over (security, my a**! :rolleyes:).

can not agree more, need input password again and again

Why not use this page instead. http://hhonors1.hilton.com/en_US/hh/home_index.do

Salreus - A good place to start (login), so do you have answers for all the rest of the problems with the site? :D

The site is the worst by far that I frequent. HH has me beat down, as I am numb to it now.

I have no idea why we need to log in multiple times to the site to manage our reservations, I have found it quicker in many cases just to close the browser and re-log in-between once as opposed to 3 or 4 times consecutively to perform some transactions.

Why not use this page instead. http://hhonors1.hilton.com/en_US/hh/home_index.do

:rolleyes:

What do you mean by "instead?" That is the site that I normally use!!! And probably many of the others complaining here. It doesn't prevent the problems such as repeated requests to log in, etc.

By the way, if you type in www.hhonors.com (and probably other URLs as well), it is immediately translated to the URL you gave.

Okay - so this is kooky. The ex and I had a joint HH account - which I inherited in the split. Had to have notarized letters and the like to get his name removed. I recently logged onto the (now in my name only) account and made a reservation using points for Paris ADT.

It has not shown up in My Reservations, even though points were deducted. I finally searched by reservation number and last name - nothing. Reservation and final four of CC - it shows up under the exes name.

I have made at least fifteen reservations - points and paid - since receiving sole custody of the account with no issues. Calling the Diamond Desk to find out what happened - but can't figure out how they managed this one. (Unless a prior stay in his name under this account triggered something?)

Weird!

Couldn't agree more. When will a Hilton rep please acknowledge. I have not been able to check in on line since the new site:td::td:


Don't even try from a mobile phone. All this new picture stuff overwhelms bandwidth. Does Hilton realize that most phones have limited data, and most are still 3G?

But it that were the worst of it...

1) Multiple reservations? Forgetaboutit! As soon as you make one, you have the option of seeing the hotel web page or logging off. "This is for your security".
2) How many times do you need to login to log on? Don't know, the number keeps going up.
3) What is the timeout time? Don't know, it's always different. "This is for your protection".

Hilton. Get rid of the graphics, get rid of the burdensome "security" with multiple logins. Get rid of the 2 hour delay. Get all your properties on ONE site. Tell your agents to log complaints instead of agreeing with the customer that the Hilton site sucks. Invest in a computer site (with networked systems that do distributed processing and load balancing).

Hilton, I've been loyal and almost exclusive since 1989. I usually have Diamond status in April for the next year. Bad years it is not until June. Why won't you listen to me and the many others that are complaining? Why are you so damn arrogant that you know what customers need, just like in the 1960's?

Vent...:confused:

yup...no ability to reserve rooms with points at this time on their website.

I've got two specific questions that maybe I'm just not tech savvy enough to figure out:

1) When I'm looking at a city with multiple brands (say, NY), and I look at a Doubletree - how do I get back to the main list of hotels page? Seems I'm now stuck on a Doubletree site and either have to page back manually (sometimes many pages) or go out and sign back in again. I can't see any shortcut to get back to the main NY page.

2) Is there a way to get rid of Roomkey popping up all the time?

I can't even login to book award nights... Yes, I am using the right # and PIN. I even had HH email me the PIN and still nothing....

Frustrating...:td:

I thought the revamped website would be better. It is worse, if that's possible. Several times today, I got this message:

Guest Reservation System Error

Due to technical difficulties, we cannot access customer profiles at this tme. If you are attempting to book a reservation you may continue without signing in. Please add your HHonors account number on the guest informaton page

And I think the biggest frustration is constantly having to log back in again. I always click the "remember me" box, but it NEVER remembers me. :td:

The site is down due to technical difficulties.

At first I thought I mistyped my password. Tried to ask the site to send me the re-set of PIN or password and then noticed the message.

I cannot even get HHonor email me a new PIN.

It's still down...

I guess all the points I converted over to HH has fried their system...

Seems to be working now. Always a spin of the roulette wheel though.

Am I the only one tht thinks the room key thing is just flat out tacky? I mean, I expect low class pop ups like that when I "mistakenly" go to one of those sites but not when booking on Hiltons site.

Am I the only one tht thinks the room key thing is just flat out tacky? I mean, I expect low class pop ups like that when I "mistakenly" go to one of those sites but not when booking on Hiltons site.

I only get that when I am not logged into my hhonors account.

Just saw this thread and decided to try to login to see if website works or not. I can login ok at this moment.

Surprised to find availability for hotels that I looked for weeks but found no availabilities. This is for a upcoming stay between Christmas and New Year so I thought it is quite possible they ran out of rooms...

Just FYI. This is first time I realize login or not makes difference.

The new Hilton Honors website is a disaster. When I want to login and make a reservation I really don't care about seeing a travelogue of hotels in French Polynesia, China, UAE, Italy, etc. Get rid of the pictures that take up 80% of the screen and make it easy to make a reservation. Trying to read the screen is very difficult with all their advertising clutter. Marriott, Westin, Intercontinental, Four Seasons all have superior websites. Fix it.

Yes, this and I have another issue. I have asked the site to remember my username. When I click on 'sign in' the user name comes up empty. So, I hit the backspace and it is there. The entire thing needs to be redone.

It won't let me make a reservation and makes me log in twice every time.

Website has apparently decided to not play nice with firefox.

back to the OP, all the flashy pictures drive me crazy. I'm trying to find the "hidden" log in area and it keeps flashing pictures and distracting me.

Eujeanie - This is part of the problem we are talking about. Like after making one reservation, you often have to go through the whole thing again, as you have landed on the website for your specific hotel, with no return path.

For those that say "nothing wrong with the site, I can log in now", you need to find employment at Hilton. You have missed the content of this thread entirely...

The Hilton site has been VERY slow to load lately. I have the same complaints as everyone else. It is not very user friendly.

I get a frozen screen (well one that spins in circles saying "loading" or something like that) when I first search for a revenue night and then click on the box that says "Use HHonors Points."

The "Remember Me" box used to work. Why won't it work anymore?

And for Pete's sake, how many times do we have to log in to conduct our business on the website?

Why are there more problems now than in the past? Could it be because one of Delta's website guys moved over to Hilton? And we all know how great the Delta website is. :rolleyes:

The Hilton site has been VERY slow to load lately. I have the same complaints as everyone else. It is not very user friendly.

This aspect is just absolutely unacceptable. There is also a problem when I check on rates at specific hotel that another window pops up with Room Key booking.

I am resorting to log into MVP site to get faster response.

And for Pete's sake, how many times do we have to log in to conduct our business on the website?



3 seems to be the key number.

I personally like the new look and feel of the Hilton, HGI, etc. websites, and I've had success with checking the "Use HHonors Points" box after I get the list of rooms/rates and having the list dynamically updated. I guess I'm in the minority here.

However, like everyone I'm very frustrated by the constant error / system down messages. I am booking several reservations, both paid and points, for an upcoming trip and I have encountered these messages several times in the last week. Maybe if a site goes down once a year, or has a monthly scheduled maintenance, I might understand, but these messages come and go. I find that if I just keep trying in a few seconds, the error messages go away and then the booking goes through.

I also find it funny that the auto-fill search box for city only recognizes "Cracow, Poland" not "Krakow, Poland." And then when you accept "Cracow, Poland," it brings you to a page that tells you there's more than one city "Cracow, Poland" and "Krakow, Poland," asking you to select which one you mean. And finally when you get to the only HHonors property in Krakow, the name of the hotel is "Hilton Garden Inn Krakow"! Like what the earlier poster mentioned about Manchester UK, I'm curious to know what kind of directory the website pulls from, for these cities!

I'm not a techie, so I really don't know the answer to this question or even if it's a reasonable question...

Do companies "throw away" their old website when they get a new one? In other words, why don't they (and not just Hilton, many new websites have terrible growing pains) bring back the old one temporarily until they get the bugs worked out of the new?

I'm not a techie, so I really don't know the answer to this question or even if it's a reasonable question...

Do companies "throw away" their old website when they get a new one? In other words, why don't they (and not just Hilton, many new websites have terrible growing pains) bring back the old one temporarily until they get the bugs worked out of the new?

Forward and back wards compatibility can be a pain with a lot of applications. In addition to the User Interface (UI) there is the back-end processing and most likely a database that all need to be synchronized. It sounds easy to just roll-back to the previous version, but it may have taken weeks to get ready for the upgrade and flip the switch, but there is a lot more to it than that. One also hopes they have spent some time doing acceptance testing and getting user feedback before going live.

Kinda like driving, sometimes you can go around the block to bypass a construction zone, and there are times you just gotta wait for them to open a lane.

Another loss of functionality on the new web ...
I can't change my airline FF program. I usually stick with one airline program as primary, but do have a couple of secondary programs and some "parked" ones. Once a year or so, I credit an HHonors stay to one of the 2nd tier airline programs just to keep my miles active. The final reservation used to be pre-populated with whatever the last reservation had but you could always change it. Now, there's a "change guest details" link, but airline program isn't one of the things you can update :(

Add me to the list of folks you keep getting "profiles not available". At 1st I thot it was because I tend to book on Sunday evening. Evening in Arizona is late night out east, so assumed I was hitting their "planned downtime" each week. But it's really gotten bad lately. 3 different bookings now, I haven't been able to make it to the end of the process. And I'm talking "normal" hours and over the course of 2 weeks. Outages I can accept, constantly up and down with no repair in sight I can't.

The constant log-in requirement is years old and ridiculous.
The worst is when I'm directed to a sign-in page ... and completing that takes you to another sign-in page :rolleyes:

I'm not a techie, so I really don't know the answer to this question or even if it's a reasonable question...

Do companies "throw away" their old website when they get a new one? In other words, why don't they (and not just Hilton, many new websites have terrible growing pains) bring back the old one temporarily until they get the bugs worked out of the new?

No they keep them, they just never use the files. What they should throw away are the fake Google/Facebook programmers that were acquired from those companies.

Spock Seat. @:-)

My major complaint with the HHonors website is that when I'm looking at a list of properties in a location and click on "Map View" so i can see wehre they are in relation to where my meeting/actiive is going to be THE MAP NEVER APPEARS!!!
Just a blank space with a bunch of error messages for the Waldorf at the bottom of the page.
doesnt' matter whether i'm in firefox or explorer, so i know it's an issue at Hilton.
Fix your freaking website ya freakin' noobs.

Ha, I thought the map issue was unique to me. Same issue for me. To think I thought it was my fault. Website continues to frustrate.

Try transferring points on the new website - has been giving error message for last 10 days!

Try transferring points on the new website - has been giving error message for last 10 days!
It's more like "for the last 2 months"....at least when I tried since mid May, always received an error message.
German website confirmed successful transfers during all that time...although no transfers were actually made.
Had to send an e-mail to their customer service every time to ask for the transfers to be done manually. At least that usually happened within 24hrs.

Forward and back wards compatibility can be a pain with a lot of applications. In addition to the User Interface (UI) there is the back-end processing and most likely a database that all need to be synchronized. It sounds easy to just roll-back to the previous version, but it may have taken weeks to get ready for the upgrade and flip the switch, but there is a lot more to it than that. One also hopes they have spent some time doing acceptance testing and getting user feedback before going live.

Kinda like driving, sometimes you can go around the block to bypass a construction zone, and there are times you just gotta wait for them to open a lane.

RogerD408, you are correct with the compatibility. If a user is updating their system software they are probably upgrading the servers as well. Most legacy systems are running on Window server 2000 or Windows server 2003, these are 32 bit operating systems. If they are upgrading software and hardware they will be going to Windows server 2008 which is a 64 bit operating system. If this is the case they will be migrating the Database to a 64 bit OS from the 32 bit OS. This is not easy to roll back once you have done it.

Hate this site.

Hate this site.

+1:mad:

THREE TIMES


Once on the splash screen


Once on the left hand side login page


then AGAIN on the right hand side login page


whoever does your website... SUCKS.:mad:

Hate this site.

+1:mad:

+1000.

Surely the Hilton site is a joke? Can something this bad be done accidentally? I reckon it must be deliberately bad for some reason.

It just confirms my rule: IT people are to do as they are told. Nothing more.

So many businesses have poor internet sites because the IT people tell them it has the latest whiz bang stuff.

We don't want that, we want functional!

THREE TIMES


Once on the splash screen


Once on the left hand side login page


then AGAIN on the right hand side login page


whoever does your website... SUCKS.:mad:

+1--same experience here... :(

Hilton IT team wants to make sure we really know our password.

Hilton IT team wants to make sure we really know our password.

At least you have a good attitude about it.

After sometimes logging in five, six or more times in an extended session of searches and varying options when making reservations, I sometimes question why I remain a loyal Hilton Honors member.

MrShoes

Out of the 3 hotel websites I use (Hilton, Hyatt, Marriott) Hilton has always been the worst.

The previous website (before the upgrade last month), I would log in, go through 2 screens and get prompted to log in again.

Now with the upgrade, things are not showing up/formatted correctly, and when I go to log in, it NEVER remembers my Hilton number, even when I click "Remember me"

THREE TIMES
Once on the splash screen
Once on the left hand side login page
then AGAIN on the right hand side login page
whoever does your website... SUCKS.:mad:


Completely agree. So frustrating to book on Hilton.com.

Worst site. Called tech support years ago, they had no idea what I was referring to and kindly let me know the issue was on my end.

Ha, same thing here. It's funny to hear somebody else's frustration with it.

I'll log in as soon as I get to the page and then try to check out my account. It asks me to log in again. Then I go to book a stay, again please log in. Give me a break, log in three times in under 5 minutes???

THREE TIMES


Once on the splash screen


Once on the left hand side login page


then AGAIN on the right hand side login page


whoever does your website... SUCKS.:mad:

Common and extremely annoying.

It's more than just annoying; it actually affects functionality. For example, if I click on a link in an email from Hhonors that is supposed to bring me to a page on the website, it will bring me instead to the login page. Then, when I sign in, I go to the main home page. That's fine, I get that with other sites, and if I then go back to the email and click on the link again, I go to the right page because I'm now signed in. Nope, not with Hhonors. I'm repeatedly taken back to the login page, rendering me unable to follow a link in an Hhonors email.

There is no doubt in my mind that Hhonors could fix this issue, but they apparently feel that it's for our own good, and that its worth annoying us every single time we use their website until we finally go numb to it.

It has been like that ever since I had became a member 5 years ago I even wrote complains after complains to HHonor website, but nothing is done. Even when you checked remember you, it doesn't. On a good day, you only need to login twice to get to your hhonor account. Most of the time you have to do it 3 times.. or more!

At least you have a good attitude about it.

After sometimes logging in five, six or more times in an extended session of searches and varying options when making reservations, I sometimes question why I remain a loyal Hilton Honors member.

MrShoes

I couldn't agree more!!!

Maybe Hilton wants us to call CSR for hotel/rate searches, account activities and all around needs instead by making it difficult to simply login.

Maybe we should all use that annoying Roomkey screen and book a Hyatt.

It appears HH does not run a centralized data center and requires new passwords every time you move from one brand to another. Not to mention if you stay idle for to long on any of the servers. They have the timed credentials working, now to cross brands...

Maybe when thier IT department returns from summer break?

This piece of shiit is down again.

I'm not sure how much better it is talking to their customer service people. They either claim that the website is horrible, or they claim that it is the first time that they have heard these complaints. I'm so amused reading the comments here. These are just such eminently easy to solve problems. Get rid of the JavaScript, the QuickTime, the blah, blah, blah. Use strait forward, functional, quick HTML code, use a common index (so web links don't always break), and make the site simple, functional, and quick.

But this won't happen. We are into our sixth page of complaints, from the folks that use the system the MOST, and HHILTON has not deemed it necessary to respond.

You know, with Hyatt Express, I'm wondering if that is an option. I just stayed at a Hampton Inn in Hattiesburg, MS, and clearly the requirements from Hilton corporate have changed. OMG.

> make the site simple, functional, and quick.

GASP!

I am pretty certain that the designers of Hilton's various websites is (still) Organic.com
~18 months ago Organic solicited me to stop-by and review a pre-release edition of
Hilton's various websites.

I was polite and frank. I doubt they will invite me back.

I suggested that the most important things for me are:

#1: Functionality
#2: Functionality
#3: Functionality
#4: Everything else
#5: Functionality

The talking heads that I dealt with kept pointing out new shiney-shiney's, "OH. That? (umpteenth
re-prompt for my password. That's an easy fix." Riiiight.

If it's even possible, it has gotten WORSE for me! I used to be able to struggle through, even if it took a few tries.

Now, on the first screen, where I try to pick my location, it does not let me. And it does not let me change the dates. So I just click the "find now" button and on the next screen it says "we do not recognize that location"...well DUH, but it at least lets me pick a location.

But it does not let me change the date off of today!

But wait...they now have a whole new set of fancy pictures of fancy people enjoying their time at a Hilton...how in the world did THEY make their reservations??

At least I can book through firefox now.

Four days ago I wanted to book a long weekend at the Syon Park, London, Waldorf Astoria. The Hilton web sight showed it was booked on the Sunday night. So I called the hotel and asked what the chances of a cancellation were and they looked and said they had plenty of availability.
I said that Hilton site says full, so the lady told me use the hotels own website of www.syonparklondon.com
I did this and then selected reservations which sent me to the normal Hilton page, but this time with availability, so I booked.
I then did an experiment with two computers at the same time, one entering the reservation through Hilton.com and the other through the hotels site.
Arrived on what seemed to be the same page, and ......... As you can guess the computer that entered through Hilton.com showed no availability while the computer entering through the hotels own site showed availability.
I then did the same swopping the computers around and you know the answer.
I phoned the hotel again to tell them and they did the same, finding that Hilton.com showed them sold out when they were not.
They were annoyed because it meant they were losing bookings over a holiday weekend. When I arrive I will ask what happened.
My theory is that Hilton employed a software company owned by Marriots, or Hyatt or Sheraton or...................

OK. I just booked a night with Hilton for the first time in a few months. I went to see what promos were available for me to register for as I will probably have a few more nights this fall. I can't find them on this new website. Are there any available?

I havent been able to get the MVP code for Hiltons and HGIs to work all I get is no rooms avaialble when using 0041604, it works using the MVP code for the other Hotel types but that doesnt help me.

Has anyone in the past day or 2 been successful getting the MVP rates to show for Hilton/HGIs ?

I actually have a Hampton for less $$ booked but would rather spend the extra couple of bucks and get into a Hilton

craz - i too have noticed this, but when I keep trying (clicking this/that, using flexible dates and then clicking on the day I want - - somehow, someway it works). Wish I could accurately retrace my steps, one by one. I will try again and update later.

Haven't been able to bring up the MVP rates for several months now, where it was easily shown in the past. Usually a stay of more then one night got an MVP discount, not so recently.

bj-21.

MVP working fine this morning (so far).

Site keeps taking me to that idiotic (if I wanted a Best Western, wouldn't I have gone to their site?) Room Key site, then crashes. I've tried to book a Hilton property in SFO four times tonight.

The people responsible for the Hilton site, particularly Room Key, need to go straight to hell.

It's still down. Had a change of plans and need to re-book for next weekend and getting nothing but Sorry for the inconvenience
Due to technical difficulties we were unable to complete your request online or through our customer help desk at this tme. We are working to rectify the problem, please try again later.

Just another damn problem you have to struggle through to stay loyal to Hilton. Sigh.

Accessing your profile is also down. Rhaaaaaaaaaaaaa.

hilton.com website is a nightmare now.

It takes forEVER to load, with all the background pictures and junk.

Then it displays the hotels in seemingly random fashion. If you choose "sort by brand" it sorts by distance.

Book a room and there is NO easy way to make a reservation at another hotel. You have to start with hilton.com again.

What a disaster.:mad:

And I have been a diamond HH for at least 15 years.

Oh, and the drop-down calendar on the homepage only works about 1/5 of the time. I end up accepting the default dates and then changing the dates when the property list screen shows. That calendar works much better.

I, too, have suffered from being trapped in single-brand hell on this website. If you pick an Embassy Suites property, you are in the ES website and it is hard (perhaps impossible) to get back to the general corporate website. I suspect that Hilton is preparing to spin off one or more of their brands and will be able to split up the booking system easily.

In the meantime, we suffer.

OK. I found an old link to the Hilton booking site. It returns a "certificate error" and always has....just ignore the warning and proceed to the site.

It links to an older version of the Hilton booking engine, which is vastly superior to the latest idiocy.

https://www.hilton.com/en/hi/rates/index.jhtml

Try it and see if it works for you.

From Hilton regarding the multiple logins required to get to the hhonors profile:

Mr. staysintoomanyhotels

I received the update that the reason that the system is requiring that you log in multiple times is because the initial login page and the actual page to log into are on two different platforms. There will be system enhancements done in late September which should solve that issue.

From Hilton regarding the multiple logins required to get to the hhonors profile:

Mr. staysintoomanyhotels

I received the update that the reason that the system is requiring that you log in multiple times is because the initial login page and the actual page to log into are on two different platforms. There will be system enhancements done in late September which should solve that issue.

Fixing this basic and very annoying problem would be outstanding. But, I'll believe it when I see it. The multiple log-ins (for me, it can be as many as three times) are very frustrating when booking a lot of reservations in sequence, as I do every few months.

Fixing this basic and very annoying problem would be outstanding. But, I'll believe it when I see it. The multiple log-ins (for me, it can be as many as three times) are very frustrating when booking a lot of reservations in sequence, as I do every few months.

Yes, it's a lousy website. After making a reservation, clicking "book another stay" brings you to a new login page.

But there is a workaround. Use the back arrow in your browser to go back to the main page of your hhonors in your profile. It you can then again go from there to search for a hotel, and make the second reservation.

Then you have to repeat the trick for the third one.

I used to get login errors even when typing in the correct password. I've found the key is not to quickly press Enter after inputting password. Rather, take the time to mouse over to the Enter button and click it. Now I can login every time.

Dear Conrad Hilton,

Rise up from the grave and tell the ignorant MBAs running the company bearing YOUR name to shut down hilton.com until they can make it work.

Yours truly,

One who has spent $100k + at Hilton brands in the last decade.

------------------

Tried to book a room again tonight on a totally different computer with even faster internet service.

hilton.com is worse than ever.

After ~30 seconds trying to input my desired search city on that cluttered up homepage, I simply gave up. I came back later and suffered with the slow drop downs (including the date calendars on the homepage, with only work 1/2 the time) and with a pop-under ad for other hotel brands. ...??

My latest theory: Hilton contracted their booking engine design to Marriott. :)

...My latest theory: Hilton contracted their booking engine design to Marriott. :)

And here I thought Marriott contracted with Hilton!

Now that summer is over and classes are starting again, Hilton IT 101 should be fully staffed. :)

A decent workaround I use is to click the "Hilton HHonors" link at the upper right before logging in, and then log in from that page. I then book from there.

Just received the below e-mail from HH. Hopefully the refreshed website contains some actual functional improvements and is not just a cosmetic refresh.

New Website. Same Hilton HHonors.

A new and improved HHonors.com is on its way. Managing your Hilton HHonors™ account and booking your next getaway is about to get easier. Over the next few weeks we’ll be unveiling our new website, including enhanced account pages. Here are some of the changes you can expect:

• New account overview section that showcases all of your most important information at-a-glance, including your tier status, personal preferences and points earned on past stays.

• New interactive progress bar that displays your tier status in terms of stays, nights, or HHonors Base Points, so you can see how close you are to the next tier no matter how earn your status.

• Easy access at the top of each page on HHonors.com to view your account information, track your tier status and view upcoming reservations.

Got the same email. Hopefully they will update the app as well.

Got the same email. Hopefully they will update the app as well.

Or failing that kill it with fire as it deserves

I guess the e-mail is encouraging ... but, given that the e-mail contains a grammatical error, I am not holding my breath.

"you can see how close you are to the next tier no matter how earn your status"

Ahhh...systems are down. Just went to book a night in NOLA and panicked that every hotel in the city showed no availability. Started to get a bit suspicious when I picked a specific hotel and they showed no availability for the rest of the year. Call Honors and as soon as the rep answered she asked if I could call back later because the systems are down.:(

The roomkey.com popunders are really annoying.

The roomkey.com popunders are really annoying.

+1 :mad:

I'm glad I ran across this thread. Sometimes I wonder if it's just me...

Before my last stay, Hilton's website told me:

To maintain your Gold status, you need:
1 more nights or 2 more stays ...

My last stay (of two nights) has now posted. Hilton's website now says:
To maintain your Gold status, you need:
1 more nights or 2 more stays ...

In reality, I need 8 more nights or 8 more stays. I have at least 12 more nights booked this year (in 2 six night stays), so I should have no problem requalifying. I am just wondering if anyone else sees a broken requalification ticker in their account status summary.

The ticker is also nonsensical in how it calculates. Assuming that I did in fact need just one more night, then obviously I would also need just one more stay, even if I had only had one prior stay (of 35 nights) during the year.

I am just wondering if anyone else sees a broken requalification ticker in their account status summary.


Yes! This happens to me too. This is that horizontal band that comes across at the top of the screen when you're on a brand-specific page, right? (As opposed to Hhonors.com) I was all excited when I saw I only needed 4 more stays to requalify for Gold, but I actually needed many more. Since I saw that message, I completed 1 or 2 mores stays, and now it still says 4 more stays (which is still incorrect).

I didn't pay attention to how the nights and base points calculator did or did not add up.

Morning All

I have been increasingly frustrated by Hilton website, the fact it doesnt work, it makes you log in several times, your stays are not up dated, your future stays you cant get into. I wrote to them, to get some answers, here is the answer:

Dear Mr. Tiffin,

We sincerely apologize for this. We are aware of the internet issues that we
face and are working to resolve the issues. We would also like to advise you of
the routine maintenance that takes place every Saturday evening going into
Sunday morning between the hours of 11pm - 6am Central Standard Time. The
internet as well as our hotels and reservations department does not have access
to book reservations and other features during this time. As mentioned this is
routine maintenance and is scheduled weekly at the times mentioned above. We
apologize for the inconvenience this may cause you. We do appreciate your
loyalty and thank you for giving us your feedback.

Have a good day!

Social Media Team


Okay so all seem fair enough, you do wonder why they dont tell us they will be doing work and the site will be down, but hey not the end of the world.

Then today I am on the site and pop up appears to give me feedback via a survey on the site. Now this happened to me on Saturday as well. The pop up tells you to continue on Hilton site and when you close the survey will start......guess what nothing, the survey does not start, twice this has happened. Awaiting the feedback from Hilton. All in all very embarassing for the company, a site that doesnt function correctly and a survey on a site that doesnt work that doesnt work.
Has anyone else had similar experiences? :confused:

The roomkey.com popunders are really annoying.

+2...just ran into that this weekend, thought I had spyware for a moment, because it also suggested a competitor's nearby hotel.

Meanwhile, Intercontinental took less than half the time to book a reward stay.

The Hilton site is terrible. I haven't experienced the "pop up" issues, but I have experienced the "log out" issues. It seems like every time you log in and try to go to a new page the system logs you out. If you go to Hilton.com and log in and then try to go to the HHonors site you get logged out. If you do a search and try to go back to your profile you get logged out.

The information is never consistent. When I log into Hilton.com the bar at the top tells me I'm 3 stays away from renewing my Gold status. When I go into the HHonors page the number of stays is much higher.

The site has been poor for as long as I can remember.

The Hilton site is terrible. I haven't experienced the "pop up" issues, but I have experienced the "log out" issues. It seems like every time you log in and try to go to a new page the system logs you out. If you go to Hilton.com and log in and then try to go to the HHonors site you get logged out. If you do a search and try to go back to your profile you get logged out.

The information is never consistent. When I log into Hilton.com the bar at the top tells me I'm 3 stays away from renewing my Gold status. When I go into the HHonors page the number of stays is much higher.

The site has been poor for as long as I can remember.

It's not that you have been logged out when you move from one site to another, it's that your login does not float between each of their sites and they do not have a single set of web servers, but different ones for each of their brands so going from Hilton to DoubleTree is a move to a completely different server set and you are not handed over in a trusted manner. :(

Now maybe once the IT staff graduates to high school they will have a better idea of how to make things work. :)

Still unusable ... after logging-in:

Unable to access your profile data. Try again later.
~3 mins later ... I try again.
It pulls my profile from years ago. Olde email address. Olde phone nbr. Expired CC date.
Find the room I want.
Click the "book it" button.
Yet another error message ... unable to book/confirm your selection.

Called the hotel ... they decline to take the resv directly; and tell me
call central resv.

I contact the Diamond Desk ... and finally complete the booking.

Seems that something went horribly wrong during their weekly maint
outage ... and that they are recovering from some very olde backups.
Hilton needs to hire some I/T professionals; rather than the low-bidder.

Booking a room in Manchester England has always been a problem since hilton.co.uk became inaccessible but you can now only look for a room in Longsight, Manchester, an inner city area known for its gang related violence according to Wikipedia. :rolleyes:

Cities matching your request
- Longsight, Manchester, Manchester, United Kingdom
- Longsight, United Kingdom
- Longsight, City and Borough of Manchester, United Kingdom

Yes! This happens to me too. This is that horizontal band that comes across at the top of the screen when you're on a brand-specific page, right? (As opposed to Hhonors.com) I was all excited when I saw I only needed 4 more stays to requalify for Gold, but I actually needed many more. Since I saw that message, I completed 1 or 2 mores stays, and now it still says 4 more stays (which is still incorrect).

I didn't pay attention to how the nights and base points calculator did or did not add up.

I actually took a screen shot of this bar at the top of the Hilton site and emailed it to HHonors. They wrote back saying it was correct and I would re-qualify in 4 stays. I actually need 6. I'm holding onto the email. We shall see what happens in a few weeks when I complete those four stays.

Gosh I'm glad I found this thread. Honestly I can't stand the site. I can't believe such a well respected brand has such a poor website. Log on multiple times, time outs, restarts, delayed reservations. It literally drives me crazy.

how does Hilton get FT Awards all the time?

At the first redesign roll out, they used revolving photographs of beautiful places where I will never get to stay.

Now, they are using beautiful people with which I'll never get to stay. Notice that they are all looking to the side of the screen for someone else to show up.

The Room Key pop-under is quite handy actually. Now I do not have to go to Orbitz or Expedia to see how much I am overpaying for my loyalty.

Appalling website. Hard to credit that they could have replaced the old buggy website with an even worse version. The entire budget must have been spent on making the pretty pictures.

And the roomkey popunder is beyond a joke.

Have been unable to book anything all day. And, for some reason, the site added a corporate code number to the search and shows my account with a business name of a capital investment firm. I am retired. Never heard of this place.

Looks like their database is messed up in a MAJOR way.

Edit: I had to use the HHonors website and update my profile to delete the random corporate code and the "business" I worked for (something called Citic Capital Holdings Ltd. = ...?)

Then, and only then, could I book a room.

What a mess this website is.

Look like the new look and feel had applied on the HHonors portion overnight. And the very first problem I had is that a stay I had eariler this week show I earn 0 point and receipt is also not available. Call DD and they said many people had called for the same issue and believe it is a system issue.

Look like the new look and feel had applied on the HHonors portion overnight. And the very first problem I had is that a stay I had eariler this week show I earn 0 point and receipt is also not available. Call DD and they said many people had called for the same issue and believe it is a system issue.

THIS happened to me too. Good going Hilton ^

They are now showing every single program that I have ever double dipped with.

THIS happened to me too. Good going Hilton ^

And to me. I had a six night stay in NYC last week that I have been waiting on pins and needles to post so that I can book reward nights for a family trip next month.

Looks nice. The login interface actually seems to work too!

Missing 12700 and some points from last week. Will plague them about this, but at first glance seems ok.

nice surprise! so far, so good.

I agree: so far, it looks good and a nice improvement. I did receive an Apache error when trying to put my AAA number into my profile. I need to let them know that they may have an error on that page.

Had an interesting one today

Original Booking HGI Denver (getting the hell out of there due to the debate tonight)
New Reservation, HGI Denver Airport - Get Reservation Number
Cancel HGI Denver
get 2 emails
Confirmed HGI Airport
Cancel HGI Airport

never received a cancellation for the HGI Denver but it has disappeared from my reservations.

I had to create a NEW reservation for HGI Airport after all that.

Had an interesting one today

Original Booking HGI Denver (getting the hell out of there due to the debate tonight)
New Reservation, HGI Denver Airport - Get Reservation Number
Cancel HGI Denver
get 2 emails
Confirmed HGI Airport
Cancel HGI Airport

never received a cancellation for the HGI Denver but it has disappeared from my reservations.

I had to create a NEW reservation for HGI Airport after all that.

Did you check to see if HGI Airport reservation was actually canceled? And do you have the confirmation number for HGI Denver? Try using that specifically to see if it does show canceled. Hate to see you get charged as a NO SHOW for Denver.

Did you check to see if HGI Airport reservation was actually canceled? And do you have the confirmation number for HGI Denver? Try using that specifically to see if it does show canceled. Hate to see you get charged as a NO SHOW for Denver.


I spoke to the HGI Airport, they saw the Reservation and Cancellation.

I don't see the HGI Denver on my reservations anymore but will call.

I also emailed the DD directly on this matter as well

edit: I ended up calling the HGI Denver and they never got the cancellation. Good thing I called

Look like the new look and feel had applied on the HHonors portion overnight. And the very first problem I had is that a stay I had eariler this week show I earn 0 point and receipt is also not available. Call DD and they said many people had called for the same issue and believe it is a system issue.

Same here for me, except that the receipt is now available--but still shows 0 points earned, doesn't show up in YTD # of stays or nights, etc.

No biggie for me so long as it does get fixed before December (as I'd like to make it to Diamond before my vacation, and stay is needed as part of the total). Come to think of it, though, I do have a stay 2 nights before my vacation is also needed and which might not post before check-in for my vacation--maybe I need to do a mattress run...

Got a response back from the DD which basically didn't address the issue but thanked me for the feedback.

Ugh! What a disaster! Horrible Website, can I have my old hhonors site back??!?! :-(

My last stay, on Sunday night, is also showing 0 points by the way...

can anyone see more than one upcoming stay? I can't see all future stays with firefox or IE.

Under the All Activity heading, can only see total points for each stay now. Unable to see breakdown of how total points arrived at. Can't see Base points, bonus points or promotion points individually. Am I missing something? Also last stay shows up as zero points

can anyone see more than one upcoming stay? I can't see all future stays with firefox or IE.

There is a small link beside the "Next Stay" title which reads "See all." I don't see any way to have the summary screen just default to more than 1, but you can go to the full list via that link.


Under the All Activity heading, can only see total points for each stay now. Unable to see breakdown of how total points arrived at. Can't see Base points, bonus points or promotion points individually. Am I missing something? Also last stay shows up as zero points:(

Click the little "+" at the bottom right of the stay; that will expand and show the full point activity.

can anyone see more than one upcoming stay? I can't see all future stays with firefox or IE.

Next to "Next Stay", did you click the "See all" link?

All mine show up in Firefox.

I saw the new format for "My Account" today and I'm not a fan. The old layout was simpler and more straight forward and this comes across as more cluttered and unnecessarily colorful. Also, I don't like how the new emails look, they'll take more ink when I print them out and they're also needlessly complicated.

In my account, reward stays are showing the amount that was paid to the hotel under "amount spent".

For example, $58 for two award nights at an ES in ATL. ($29/night to hotel)

Another is ES in DTW - shows $27.63 for the rate on an award night which had zero incidentals.

I also have a listing for an ES in Hot Springs which I've never visited. (Posted as a stay with $327.70 for amount spent but zero points).

I'm a fan of the design... But, come on HH - let's get the db fixed...

Someone should either fix this.. or honor it...

...
GOLD..
16 days, 36 nights, or 60,000 base points



http://hhonors3.hilton.com/en/explore/benefits/index.html

Am I the only one who's getting a permanent error message when trying to access his profile? I haven't once seen my account in the new layout, though others reported that they have seen theirs ...

Am I the only one who's getting a permanent error message when trying to access his profile? I haven't once seen my account in the new layout, though others reported that they have seen theirs ...

Have not had a single login issue since they have made changes to the website a few days ago. Try changing the web browser. Or clear the cache and cookies see if that helps. I hope I could be more helpful here ...

They seem to have corrected the point + stay credit posting problem though.

On the old website, I could filter the Points activity by hotel and non-hotel activities (e.g., points earned from credit cards), and point redemptions. With the new website, I only seem to be able to list "All Points" activity. Am I missing a way to filter by type of activity?

Have not had a single login issue since they have made changes to the website a few days ago. Try changing the web browser. Or clear the cache and cookies see if that helps. I hope I could be more helpful here ...

They seem to have corrected the point + stay credit posting problem though.

I tried all platforms and browsers I have, Mac, PC, iPad Chrome, Safari, Internet Explorer - I just can't log in, I only see the "What happened" Unknown Error message ...

Btw: Even Awardwallet can't access my profile ...

Same here for me, except that the receipt is now available--but still shows 0 points earned, doesn't show up in YTD # of stays or nights, etc.

Fixed as of this morning for me. Back to the correct 20 stays YTD and with the correct points now, too.

Shame there's no real promo for all of my upcoming October stays, but that's fodder for another thread. ;)

I tried all platforms and browsers I have, Mac, PC, iPad Chrome, Safari, Internet Explorer - I just can't log in, I only see the "What happened" Unknown Error message ...

Similar here. I can log in, but if I try to see my reservations, my account, or past stays I get this:

What happened

Unfortunately we are experiencing technical difficulties and were unable to complete your request. Please use one of our features below, go to our site home page or contact Customer care.


We sure are lucky aren't we? First the Arc de Triomphe debacle and now our accounts are screwy too. Thanks Hilton.

Similar here. I can log in, but if I try to see my reservations, my account, or past stays I get this:

What happened

Unfortunately we are experiencing technical difficulties and were unable to complete your request. Please use one of our features below, go to our site home page or contact Customer care.


We sure are lucky aren't we? First the Arc de Triomphe debacle and now our accounts are screwy too. Thanks Hilton.

Phew, you're from Philly, right? I'm relieved. I thought this account-not-accessible-thing was a special feature exclusively for us Europeans again ...

Sad to see that they still don't provide accurate tier status. I'm Diamond through 2014 due to "double-achieving" via stays and AMEX spend for the past 3 years. The website shows me as needing to stay 5 more stays to maintain my Diamond status for next year. Feh. Actually, it's to earn it for 2015.

Dave

On the old website, I could filter the Points activity by hotel and non-hotel activities (e.g., points earned from credit cards), and point redemptions. With the new website, I only seem to be able to list "All Points" activity. Am I missing a way to filter by type of activity?

+1

I also had ca. 4½k points added today with no way of seeing what they're for. It's probably from CC spend, but it better not be for a >£1.5k spend at London Tower Bridge which was reported as a missing stay after not posting after 4 weeks.

What do you guys mean you can't see where the points come from? It's plainly obvious.

Under the "My Points" header on the left side menu, click "All Points Activity".

You now see all points activity by property/point activity origin. Now! For further details click the little plus to the right side of the point activity, where it says "Expand". That's detail where the total point sum displayed is coming from.

I had a 4 night stay last week, giving me a total of 12341 points. That broke down into:
4837 base points
4836 triple your trip bonus points
2418 diamond bonus points
250 myway preference bonus points

And finally 483 AA double dip miles.

Phew, you're from Philly, right? I'm relieved. I thought this account-not-accessible-thing was a special feature exclusively for us Europeans again ...

Yeah, Philly. I guess the "glitch" is random, but it is going on several days now for me.

There is a small link beside the "Next Stay" title which reads "See all." I don't see any way to have the summary screen just default to more than 1, but you can go to the full list via that link.I tried that, and each time I click on "see all" it takes me to a login page. I log in, and I go back to the page that shows only one next stay. I click on "see all" and it takes me to a login page. Repeat ad nauseum.

The industry leading worst hotel chain web site keeps increasing its lead.

David

Does anyone use awardwallet.com? As I cannot access my profile, I thought maybe awardwallet could. But that doesn't work as well. At least with my profile. Does it work for anyone?

Anyone tried to change "double dip" preferences? First of all, it's hard to find: My Account, My profile, Preferences, then there is a link in the middle of the page...then...nada.

For me, a blank box pops up and nothing loads into the box.

UPDATE: I tried again on Firefox (I also found a preferences link on the front page that helps), and the blank box filled in with the expected words. I then selected Points plus fixed miles, and the response doesn't give me a whole lot of confidence:

" Your earning style has been saved: HHonors points and fixed miles*: Earn 10 Base Points, plus an additional 5 Bonus Points per eligible US dollar spent..."

Oh, and the front page still says points plus variable miles. So I guess what I will actually get next stay is "one of the three."

You know, Hilton, there are people staying in your hotels right now who know how to test a web site before it goes live. Hang a sign at the front desk, they might help.

Does anyone use awardwallet.com? As I cannot access my profile, I thought maybe awardwallet could. But that doesn't work as well. At least with my profile. Does it work for anyone?

I tested logging in from hilton.com, hhonors.com, and awardwallet.com. No problems encountered.

So I am relatively new to HHonors. My profile page changed yesterday. It no longer allows my to keep 2 addresses, which I see as a negative but more curiously, Jet Blue has disappeared from my preferred airlines. My True Blue # is still there but it says Select Travel Partner in the drop down box. Jet Blue website is still advertising HHonors affiliation. I booked a Jet Blue flight for my whole family (4 tickets) on Monday, it would be nice to double dip.

I can't even log in today. :rolleyes:

I can't beleive some people are having 0 issues, that is reassuring that at least they got something right over at Hilton IT. I emailed them and got this lame canned response:

" Thank you for your email regarding the HHonors website. We appreciate you taking the time to contact us.

We apologize for any confusion or inconvenience. Your comments and concerns regarding the design of the Hilton HHonors web site have been shared with our Web Administrator. Your feedback is used as a measurement for change, adjustment, and enhancement. We are continuously focusing our efforts on simplifying the site for our members and making the site more user-friendly. We certainly apologize for any difficulty experienced in navigating through our web site.

If there is anything else we can assist you with, please do not hesitate to contact us. For immediate assistance, please click on the link below for the contact number of the Hilton Worldwide Service Center location nearest you. "

Thanks that did nothing to address my concern that my account doesn't work.

I wrote to the the Diamond Desk and got an answer almost immediately, stating that they fixed it. Well, I don't know whose account they fixed, but it certainly wasn't mine, as I still get the same error message.

Cool page:

http://hhonors1.hilton.com/en_US/hh/landing/myway_benefits_diamond/index.do

Anyone tried to change "double dip" preferences? First of all, it's hard to find: My Account, My profile, Preferences, then there is a link in the middle of the page...then...nada.

For me, a blank box pops up and nothing loads into the box.


I've encountered the same problem here using both IE9 (regular mode and also with all extensions disabled) and Firefox 15: when I try to edit my "double dip" preferences, I get a pop-up box that says "This page requires a post method".

I tried again on my iPad (which uses Safari) and it worked as expected. This looks like another glitch that wasn't caught in testing. Strange; did the developer only test these pages on an iPad?

Website is POS. Infinite log in and cannot access reservation details. Totally worthless for keeping track of reservations.

Website is POS. Infinite log in and cannot access reservation details. Totally worthless for keeping track of reservations.

Agree with your first sentence. That said, I have no problem getting to my reservation details.

Website is POS. Infinite log in and cannot access reservation details. Totally worthless for keeping track of reservations.

I just encountered the infinite log in when trying to do an online check-in. Great... I thought that the new site was meant in part to cure these multiple login problems. Now I go through two logins after clicking "Check-in" and land back at the home page. Clicking "Check-in" again gets me back into the login loop.

The Hilton web site people are actually moonlighting from the Delta web site. That's the only explanation. :rolleyes:

Cheers

I don't have any Hilton associated cards but have over 150k HH points currently with Gold status. I logged on my hilton account and it says I GET DIAMOND STATUS if I have another 100K points? is it true? I earned the 150k points from BOA Virgin atlantic miles.

Account Overview
Hilton Honors Stamp

Welcome:
Jeff ******

HHonors Number: 6******

Earning Style : Points and Points
Edit Profile | Edit Preferences You have not completed your profile
150,500 Total Points

HHonors Member Status through 2012:
Gold
Your HHonors Benefits You're just 100000 points away from Diamond Status -- see the benefits you'll receive

Learn more

I don't have any Hilton associated cards but have over 150k HH points currently with Gold status. I logged on my hilton account and it says I GET DIAMOND STATUS if I have another 100K points? is it true?

Account Overview
Hilton Honors Stamp

Welcome:
Jeff ******

HHonors Number: 6******

Earning Style : Points and Points
Edit Profile | Edit Preferences You have not completed your profile
150,500 Total Points

HHonors Member Status through 2012:
Gold
Your HHonors Benefits You're just 100000 points away from Diamond Status -- see the benefits you'll receive

Learn more
Yes, if you get those points within a single calendar year. Like airline status, Hilton status is based on activity within a year. And the 100,000 points have to be base points.

Yes, if you get those points within a single calendar year. Like airline status, Hilton status is based on activity within a year. And the 100,000 points have to be base points.

I am getting 75k new points cos I transferred 35k Hawaain airline miles.

so 150k currently plus 75k in a week. If I transfer another 25k points to HH, I get diamond status? If I can't get the 25k points, My wife can transfer it from her hilton account?

What is base points?

I am getting 75k new points cos I transferred 35k Hawaain airline miles.

so 150k currently plus 75k in a week. If I transfer another 25k points to HH, I get diamond status? If I can't get the 25k points, My wife can transfer it from her hilton account?

What is base points?

Base points can only be earned by staying at hotels. You earn 10 base points for every $ spent at Hilton Group hotels. So to get the required 100,000 base points, you must spend $10,000 by staying at hotels to get Diamond status. Alternatively, you must make 28 stays or stay 60 nights to qualify. You can't get base points from credit card spending or transferring points from airline miles.

Base points can only be earned by staying at hotels. You earn 10 base points for every $ spent at Hilton Group hotels. So to get the required 100,000 base points, you must spend $10,000 by staying at hotels to get Diamond status. Alternatively, you must make 28 stays or stay 60 nights to qualify. You can't get base points from credit card spending or transferring points from airline miles.
oh! than no diamond status here for me, I thought I can get it from my hawaain and virgin atlantic cards.

I am trying desperately to login, but keep getting 'Welcome ${firstName}' with no option to see my reservations or logout/login.

The login screen shows I need 2 more stays to reach Gold again but I only have 9 this year. Just another error, I suppose.:td:

I called twice and one answer was it was right and one answer was it was wrong.:rolleyes:

Cheers

The new hilton website won't let me change my preferences. I can't getting bounce back to the account login screen!!???:td:

I am still having issues too, in particular with preferences. HHonors called me after I complained on the Facebook [age. He said that Jet Blue was missing because you must have points and variable miles to select it so he said he changed it all and Jet Blue is now my preferred airline. (I had switched to Virgin Atlantic and was going to hotel hop to get lots of points and then decided to screw the inconvenience.) So I log on and there is no Jet Blue no matter what option I select.

I am contemplating complaining to Jet Blue because I would bet that they can get this fixed more efficiently than I.

Maybe this is why the Q4 Promo was delayed? They knew it would be a few more weeks until the website was actually working!

:mad:

This is a wonderful bit of Hilton Mathematics.

http://i45.tinypic.com/33tl2iw.png

I still cannot access "my account", "my reservations", "my past stays", "cancellations". I also cannot change my preferences, as I'd like to change from Points+Points to Points+Fixed miles for this quarter.

"View Promotions" is the only thing that works. Once I click that, then I can at least view point history. I've went back and forth with Hilton over this, and they say they've forwarded everything to IT. I think my account is just broken at this point and it won't ever be fixed. They did offer 2,500 HHonors points if I have a stay in the next 60 days, which is nice, but I just want the account to work properly. :rolleyes:

The Hilton web site people are actually moonlighting from the Delta web site. That's the only explanation. :rolleyes:You are closer to the truth than you may think.^

David

The same inability to look at reservations and the like is happening now at 8:26pm (Eastern Time)

Maybe they were updating the website? I just noted that the issue with not being able to change one's earning preferences when using IE and Firefox is now fixed. So, someone at HHonors must be looking at our complaints and getting them to the relevant people for a solution.

The same inability to look at reservations and the like is happening now at 8:26pm (Eastern Time)

same here
i have not been able to view any reservation for weeks now

Now a new annoyance on the last 3 stays. No points posting, no airmiles posting, sometimes no stays crediting.

Just sent another email over to Hilton to get them to correct the last 2 stays

First time i emailed them they were quick to respond saying the postings were showing on their system. low and behold when i looked they had corrected the stay.

This only started since they enhanced the website with the new activity / reservations.
good improvement Hilton! well done:rolleyes:

I hate to pile on, but not surprisingly the Hilton app is not nearly as good as the Marriott app.

Grrr! I hate the new website. First I had problem getting mt erpsonal info pulled up and updated.

Now I can see only my total points but can't see the points accrual, e.g., points from AMEX, points from recent hotel stays. So I can't tell if there are points missing or not.

Sigh...I now at least know what the issue is. Just another reason to be thrilled the Arc de Triomphe screwed us...

"Unfortunately if you have a reservation for the terminated Arc de Triomphe hotel, you will not be able to access your HHonors account reservations at this time. Please be advised that we are working to have this corrected ASAP and to try your account again later. In the meantime, you can contact us by phone or email for any account needs/concerns. "

:td:

I like the status/room tracker on the hilton and hhonors website... Too bad it never syncs up.

I hate to pile on, but not surprisingly the Hilton app is not nearly as good as the Marriott app.

The hotel finder for Marriott is much more powerful than Hilton's. I often have to modify my search on Hilton.com many times to find what I want.

Today I am locked out of my HH account, and I was in the middle of searching for rooms when it happened. The worst part is contacting HH about it, and getting the "we'll pass you off on someone else. you're not in a hurry, are you?" type of treatment.

I'm not sure what's worse, the spotty quality of the website, or the spotty quality of the CSRs.

I've been trying for the last hour to update my preferences, I can't update/delete my preferred travel partners. I guess I'll have to call HH and have them do it. The new website is really sucking big time!!

Logged-in this morning to download the folio/PDF required to submit my expense report.
The font being used is some oddball, non-english/unreadable thing.

Anyone else experiencing this new feechur?

Ok, so logged in and looked at account activity. Recently booked a 30K Std cat 4 hotel award. But it shows the -30K on the redemption date, but also now shows another -30K with the hotel property listed. Is this the way the website just shows or did they take out 30K twice?

:td:I was really excited recently to see that they finally updated the website but I think it may be a step back, assuming that's possible.

I'm so tired of logging in, clicking view reservation and either getting kicked back to the log in screen (and thereby stuck in a circular reference) or getting the "Sorry, we're experiencing technical difficulties" screen.

I actually booked Marriott rooms last week because I was in a conference, couldnt use the phone and the HHonors website kept cr*pping out when I tried to make a res. Marriott worked, so they got the business.

> Marriott

Please consider sending your Marriott folio to the Head Shed; with a cover letter
explaining why ...

>> The worst part is contacting HH about it, and getting the "we'll pass you off on
>> someone else. you're not in a hurry, are you?"

Hurry?? Somewhat, but if it's a bother ... I'm certain that <InsertOtherHotelHere>
would be happy to have my business. Thankyougoodbye. Click.

FINALLY! Got one of those "what do you think of our website" surveys from "Forsee" and one of the questions was "Why did you visit this website today?"

None of the options included making a hotel reservation, check hotel rates, get my receipt, check on a reservaation, or check my points... seriously, I about fell over laughing.

Why in the hell else would anyone be on a Hilton Website?

Grrr! I hate the new website. First I had problem getting mt erpsonal info pulled up and updated.

Now I can see only my total points but can't see the points accrual, e.g., points from AMEX, points from recent hotel stays. So I can't tell if there are points missing or not.

What do you mean? What happens when you click "All Points Activity"? It shows all my points in/out.

I like the new website. For once, it actually shows correct hotel benefits I picked. The old website never did for the last 2 years.

Grrr! I hate the new website. First I had problem getting mt erpsonal info pulled up and updated.

Now I can see only my total points but can't see the points accrual, e.g., points from AMEX, points from recent hotel stays. So I can't tell if there are points missing or not.

What do you mean? What happens when you click "All Points Activity"? It shows all my points in/out.

I like the new website. For once, it actually shows correct hotel benefits I picked. The old website never did for the last 2 years.so..... You are the ONE who benefits!

Is it a normal function that typically 1/2 days before you can't pull up the reservation any more? Generally because the hotel has upgraded you. It also means that if I want to cancel my flex rate I have to call the hotel, when roaming that's not necessarily cheap nor convenient!

The site is down again !

Completely incaccessible this morning. Really frustrating.

Completely incaccessible this morning. Really frustrating.

... and spell checker too?

Enjoyed using the site this morning and seeing "Welcome $(firstName)" I could see my reservations but couldn't modify them. *sigh*

Earlier tonight I had a 30 minute convo with diamond desk. Net effect was 22000 point being properly credited to my account from this week alone!

Earlier tonight I had a 30 minute convo with diamond desk. Net effect was 22000 point being properly credited to my account from this week alone!

Due to website issues? :confused:

Does anyone know who would be the best to provide feedback on website issues is? Is there a feedback form that someone responds to? They seem to have some serious cookie issues and not sure why my name is in all CAPS.

Welcome RON.

Maybe it is just a blackhole and they don't care.

It is simply astounding that a company the size of Hilton can't maintain a reliable, functioning, user-freindly website.

Due to website issues? :confused:

I have no idea why, nor do I care why.

I expect to see my points and receipts within 3 days of my stay and when they are not, I am not a happy camper.

It is simply astounding that a company the size of Hilton can't maintain a reliable, functioning, user-freindly website.

I am starting to think they contracted it out to Marriott. :eek:

It is simply astounding that a company the size of Hilton can't maintain a reliable, functioning, user-freindly website.

Well, Days Inn and Quality Inn don't have these problems.

Just ridiculous! Since Oct 2nd, I'm missing two stays.

Today, my last 3 stays show "Waldorf Astoria"....*$()#)#? I haven't stayed at a Waldorf in 2 years. All the total points column shows 0 points. When I click on View Receipt my Hilton receipts show up.

These continuous errors are just not worthy my time.

HILTON......REPAIR YOUR WEBSITE!!!!!

I have no idea why, nor do I care why.

I expect to see my points and receipts within 3 days of my stay and when they are not, I am not a happy camper.

Sorry I wsn't clear. I was asking if you got 22k points for calling about website issues or if they were just missing points in general.

Cannot change my hotel benefit online, nor can I change my travel partner for the last two days.:mad:

Just friggin incredible....

Yesterday, I sent a link of this thread to HHonors Diamond Desk, "this is what your best customers are saying about your new website."

Here is the response....(cur and pasted for your enjoyment)

Dear Mr. James,

Thank you for your inquiry regarding the website. We appreciate you taking the time to contact us.

Thank your for your comments and concerns regarding the design of the Hilton HHonors web site. Your feedback is used as a measurement for change, adjustment, and enhancement. We are continuously focusing our efforts on simplifying the site for our members and making the site more user-friendly. We certainly apologize for any difficulty experienced in navigating through out web site.

Once again, thank you for your comments and your loyalty to Hilton Worldwide.

Make it a most productive day!

If there is anything else we can assist you with, please do not hesitate to contact us. For immediate assistance, please click on the link below for the contact number of the HHonors Service Center nearest you:

There are some folks around here who know me and my name is nowhere near, Mr. James.

Just friggin incredible....

Yesterday, I sent a link of this thread to HHonors Diamond Desk, "this is what your best customers are saying about your new website."

Here is the response....(cur and pasted for your enjoyment)



There are some folks around here who know me and my name is nowhere near, Mr. James.

The CSR probably just pulled up the latest canned "we-don't-really-care" response and forgot to update the name. I think I'd prefer Mr. James to {insert name here}. At least it does relate to your message. AA is notorious for not even being relevant, in my experience.

Earlier tonight I had a 30 minute convo with diamond desk. Net effect was 22000 point being properly credited to my account from this week alone!

and tonight, I looked and saw a 15K surplus, hotels that I have not been a guest at for 6 months.....

I think I will let them find this error as a point payment for my frustration. @:-)

After reading about all the dumb things that people here find on the Hilton website, one would think that Hilton would research other hotel websites, find the best features from those, and incorporate them into the Hilton one. *sigh*

After reading about all the dumb things that people here find on the Hilton website, one would think that Hilton would research other hotel websites, find the best features from those, and incorporate them into the Hilton one. *sigh*

Juts hoping that they wouldn't copy Hyatt.bomb that is down even more often than Hilton's website.

Go to my home page and see the stay I reported missing via fax a month ago is still not listed.

Click on the Missing Stay link to ask ...O and get a page with "This page requires a post method" and no other info. I guess they really really really want to avoid crediting me with a two day stay.

This new Hilton site is beyond FUBAR.:td:

OTOH, the CS Rep on the Hilton Line was great and of great assistance.

Cheers

Go to my home page and see the stay I reported missing via fax a month ago is still not listed.

Click on the Missing Stay link to ask ...O and get a page with "This page requires a post method" and no other info. I guess they really really really want to avoid crediting me with a two day stay.

This new Hilton site is beyond FUBAR.:td:

OTOH, the CS Rep on the Hilton Line was great and of great assistance.

Cheers

Well the IT "experts" certainly responded. Now I have NO past stays of any kind at any location. :rolleyes:

Cheers

Hate it.

The CSR probably just pulled up the latest canned "we-don't-really-care" response and forgot to update the name. I think I'd prefer Mr. James to {insert name here}. At least it does relate to your message. AA is notorious for not even being relevant, in my experience.

This dept. is not capable to keep the booking system ongoing for all of us (since hours not working). How would they be able to give a qualified answer to a single client. They even can´t identify him.


Edit

Since hours I look for/want to book a hotel in London UK.

Result on hilton.com:

http://www3.hilton.com/en_US/hi/search/findhotels/index.htm

Result an hilton.de (showing "no availability" for all hotels for any date in the future you choose):

http://www.hilton.de/HiWayWeb/appmanager/portals/search?_nfpb=true&_pageLabel=searchPortal_hotelSearchResultsPage


Anyone already awaken in Tysons Corner, Virginia? You guys work Sundays? No? I do.

I imagine Marriott, Starwood,...opening bottles of champagne every week

15:09 CET

Website booking system not yet working.

I thought it was my browser. I've been trying to check reservations. Sometimes I get on, sometimes I don't. If all my issues have been their website, this is unacceptable. I can't believe they are letting all this business go down the drain.

So, I can't access my information, but if I want to make a reservation:

"Please add your HHonors account number on the guest informaton page."

Come on, can't they even spell? Who is running their site?

This dept. is not capable to keep the booking system ongoing for all of us (since hours not working). How would they be able to give a qualified answer to a single client. They even can´t identify him.


Edit

Since hours I look for/want to book a hotel in London UK.

Result on Hilton.com:

http://www3.hilton.com/en_US/hi/search/findhotels/index.htm

Result an hilton.de (showing "no availability" for all hotels for any date in the future you choose):

http://www.hilton.de/HiWayWeb/appmanager/portals/search?_nfpb=true&_pageLabel=searchPortal_hotelSearchResultsPage


Anyone already awaken in Tysons Corner, Virginia? You guys work Sundays? No? I do.

Please don't believe the CSRs are even in the same building, let alone reporting structure as the IT department. When you contact HH you will be routed to a staff of people who's primary concern is to make you go away, hopefully happy, but that's not a requirement. They generally will say whatever they think will satisfy (i.e. frustrate) you to give up trying to get a problem fixed. If you push, they might submit (or at least tell you they will) the issue to the appropriate group.

As for them working today, there is a good chance they are all battening down the hatches at home in preparation for Sandy to come ashore, so don't expect too much help from there today or the next several. Hopefully, they have another location that can fill the gap.

15:48 CET

Website booking system not yet working.

Tried Los Angeles, Dec. 18th to 19th.

hilton.com shows *)

http://www3.hilton.com/en_US/hi/search/findhotels/index.htm

hilton.de shows availability and price for for DTs only

http://www.hilton.de/HiWayWeb/appmanager/portals/search?_nfpb=true&_windowLabel=hotelSearchResultsPortlet_2&hotelSearchResultsPortlet_2_actionOverride=%2Fcom% 2Fhilton%2Fhiway%2Fportlets%2Fsearch%2FhotelSearch %2FviewPage&hotelSearchResultsPortlet_2p=1&_pageLabel=searchPortal_hotelSearchResultsPage

but when chosing a DT you will be directed to hilton.com after pushing "weiter" (as not translated in German), then "continue" on the booking site, and the following error occurs:

https://secure3.hilton.com/en_US/dt/error/reservationsystem.htm

As always "RoomKey" hotel alternatives appear I wonder how many business gets lost for Hilton.


Now 16:00 CET it shows some hotels only (5 in LA?) with "may be available" - *) changed from "technical difficulties" now to the following, too:

http://www3.hilton.com/en_US/hi/search/findhotels/results.htm?view=LIST

Please don't believe the CSRs are even in the same building, let alone reporting structure as the IT department. When you contact HH you will be routed to a staff of people who's primary concern is to make you go away, hopefully happy, but that's not a requirement. They generally will say whatever they think will satisfy (i.e. frustrate) you to give up trying to get a problem fixed. If you push, they might submit (or at least tell you they will) the issue to the appropriate group.

As for them working today, there is a good chance they are all battening down the hatches at home in preparation for Sandy to come ashore, so don't expect too much help from there today or the next several. Hopefully, they have another location that can fill the gap.

I forgot Sandy, please apologize. My best wishes to all who live at east coast. Let the IT people stay at home with their families. I will postpone my bookings for some days. But the matter should be solved professionally. I recently heard that a new IT officer has been appointed at Hilton. Hopefully he is going to solve the problems.

Just in case anyone from Hilton bothers to read this forum....:td:

1. Your website just cost you a reservation. Got tired of fighting with it. Couldn't log in, all it could tell me is "rooms may be available" (no idea what good that does) so I went to Marriott.com booked immediately! LOL!

2. You are really stupid enough to pay for those "survey's" of how bad your sight is? I think this was the only time I have ever responded with "1" across the board. :D


Sorry, but Sandy is only a partial excuse. What a good company does is have a backup etc that's NOT affected. For example, my company has an IT back up in Utah, where we could switch too if the world comes to an end in our home town. Since I have to travel tomorrow I can't wait on the storm to pass and everyone to come back to work.

And this happens ALL the time so it's hard to imagine a storm is the issue considering the basic "unreliability" of the system.

Just in case anyone from Hilton bothers to read this forum....:td:

1. Your website just cost you a reservation. Got tired of fighting with it. Couldn't log in, all it could tell me is "rooms may be available" (no idea what good that does) so I went to Marriott.com booked immediately! LOL!

2. You are really stupid enough to pay for those "survey's" of how bad your sight is? I think this was the only time I have ever responded with "1" across the board. :D


Sorry, but Sandy is only a partial excuse. What a good company does is have a backup etc that's NOT affected. For example, my company has an IT back up in Utah, where we could switch too if the world comes to an end in our home town. Since I have to travel tomorrow I can't wait on the storm to pass and everyone to come back to work.

And this happens ALL the time so it's hard to imagine a storm is the issue considering the basic "unreliability" of the system.

Agreed. In your case I would have done the same (Book an IHG hotel). But I do not need a room tomorrow. Hope Hilton reads this forum or ft.com in general. Somtimes I doubt they do.

http://news.blogs.cnn.com/2012/10/28/sandy-bringing-life-threatening-storm-surge/?hpt=hp_t1

http://hhonors3.hilton.com/en/index.html down again since early morning in Europe ... could not book nor cancel a reservation ...

practically down

HTTP 500 internal server error

i'm a Hilton newbie, and boy I thought the Hyatt site was bad. The Hilton site makes the Hyatt site look functional

practically down

HTTP 500 internal server error

Here's wishful thinking:

Perhaps all the timeouts and errors this weekend are a sign that Hilton is finally fixing all the glitches.

I've been trying to plan a vacation on and off all weekend and have failed miserably. Sadly, it's par for the course at HHonors.com. But I am an optimist and I hope the downtime today signals a better site tomorrow.

"Your session timed out" - about 3 seconds after I tried to confirm a booking.

Hopeless.

Get rid of the constantly changing background fluff, and give me a website that WORKS.

Could not agree more, amazing that no senior people at Hilton can see that the website is so poor!

They don't use it. Their secretaries make their reservations.

This is amazingly frustrating...

It was actually functional this morning, still missing a few reservations. :td:

Trying to log in my account and it is again down.

Hilton website/IT is a bad joke.

Not to state the obvious, but my saved Hilton page is not Hilton.com

it is https://secure3.hilton.com/en/hh/customer/login/index.htm

It saves having to look at that stupid giant picture.

Again problems with HH... AW shows 0 HH points, so I log in to my HH profile and all past points activity is down to 0, but total points still shows some 480000... weird... anyone else experiencing same problem?

Searched the thread, but maybe I missed it. On the new site, is there any way to see a list of hotels sorted by each category, like a listing of all Cat 1 hotels by state, a list of all Cat 2 by state, etc.? You used to be able to on the old site, but I can't find it on the new one.

error message again tonight....

haha I got

Room 404

Nothing works!!

Had a booking using money and points, I canceled it few weeks back but never saw the transaction reflected. I also can't remember if the points actually got back to my account.

Today, got a few things with HHonors so I called and mentioned it. Got more frustrated after the call. Basically what I heard is the transaction is in their record so they do see there is a re-deposit of the points from cancellation but just won't show in my account. The ability to show the redemption history with reward certificate ID is obviously gone but the agent kept telling me it is there, late he admitted it is partially there.

Why they decided not to reflect any transaction in member's account statement? Be sure to ask for "print out" if you have any doubt of your account.

Looks like the reservation system is down at the moment.

UPDATE:
It's up.

I'm in beautiful downtown Hattiesburg, MS this weekend. I tried to book the HGI, but they were full. The HI was available, but if you have ever stayed at this property, you know why I keep checking the sticky to see if this property will disappear from the Hilton list...

SO, I booked the Fairfield. I'm not anything (but a member) in the Marriott club. Nonetheless, it took me under 2 minutes from start to finish. And I only had to log in once. :) Funny how little things are so appealing. As I went by the HGI last night, I saw that their parking lot was empty. So I went online, and saw rooms for last night AND tonight.

Congratulations, Hilton. Your website is not just frustrating the hell out of your best customers, but is now directly costing you and your franchisees money. Can you spell lawsuit? Not from me. I'm just a lowly customer that spends 50+ nights a year. But from your franchisees. Please, subpoena me. Please.

I'm so frustrated. I'm going out to buy some stock, and then vote to fire every board member.

Tried to change the date on an existing reservation tonight, got all the way through to the end, and got an error saying the site couldn't process it right now.

Ah, Hilton. Your quirky website is always good for a smile.

Neil

Hmmm, been awhile since I received a post-stay confirmation. Have they stopped doing this? If not, where on the website can you confirm your subscription? Can't find it since the site re-org.

What is a "post-stay confirmation" (one of those "thank you for your recent stay"?)...and what do you mean by "subscription"? I guess I'm just not thinking clearly today. :confused:

It's the "thanks for staying," generic employee headshot, and a summary of the points/miles earned.

I usually have my earnings style set to points and points, but for the right Delta promotion, I will change it. Such was the case last week for a six-night stay at the Hampton Inn in Crystal City, Virginia.

I have a distinct recollection of considering whether to change to Points and Fixed miles or Points and Variable miles. I decided to go with variable miles because the average cost per night was more than $100. However, when my stay posted, it showed that my earnings style was for Fixed Miles.

When I made the switch, I asked for an e-mail confirmation to be sent to me. So I found the e-mail, and found that it said only that I had switched to Points and Miles, without specifying which type of Points and Miles I had switched to.

My point is that I wonder if others have a recollection of switching to variable miles dispite having fixed miles post. I wonder if there is a problem with the website. I certainly have a problem with the Hilton e-mail not specifying the exact nature of the earnings style switch.