Thai Airways Royal Orchid Plus - Can't find my booking (eBookers booking)?

Hi and sorry to ask a bit of a dumb question.

I booked Thai Airways London - Sydney (J-class) in mid-August via eBookers. The eBookers confirmation has a Thai airways booking ref, but if I try to check my booking on Thai or checkmytrip.com it says that it cannot find my booking.

I called Thai in London with that same reference and they can see the booking. Does this mean I won't be able to do online check-in or choose seats?

Thanks

Hi and sorry to ask a bit of a dumb question.

I booked Thai Airways London - Sydney (J-class) in mid-August via eBookers. The eBookers confirmation has a Thai airways booking ref, but if I try to check my booking on Thai or checkmytrip.com it says that it cannot find my booking.

I called Thai in London with that same reference and they can see the booking. Does this mean I won't be able to do online check-in or choose seats?

Thanks

I had this problem also some time ago. In my case the reason was I copy/paste the booking ref in to the thai web page and for some reason it added an emty space I didn't see. If I typed it or deleted the extra space it worked ok.
Also it could be that you need to use the other ref number, not thai. If you have any.
If no luck with that, try the Lufthansa web site.

I called Thai in London with that same reference and they can see the booking. Does this mean I won't be able to do online check-in or choose seats?

Thanks

Hi, next time you are speaking to Thai, request your desired seating

For checkmytrip you need the AMADEUS-PNR.

TG rev bookings always have 2 file keys, also one from there own system. I think the name is ORCHID, but I might be wrong. (award only one TG-PNR, but this is not the story here).

The TG web site should accept both now.

Are you sure you got the AMADEUS-PNR? Maybe eBookers uses SABRE or WORLDSPAN. Then there is of cours no AMA file key.

Thai have just cancelled a Number of BKK-SYD flights and this is causing problems with CheckMyTrip etc.

Suggest you speak to your agent.

Call TG and ask for the Amadeus PNR. You can also ask for the TG booking reference (TG/XXXXXX). Use the first at checkmytrip (or the LH site) and the TG PNR on the TG site.

Brilliant. Thanks for the suggestions all.

TG rev bookings always have 2 file keys, also one from there own system. I think the name is ORCHID, but I might be wrong. (award only one TG-PNR, but this is not the story here).


Actually the name of the system is ROYAL;)