Turkish Airlines Miles&Smiles - FAQ 1: Turkish Airlines Miles&Smiles, essential programme information

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FAQ 1: Turkish Airlines Miles&Smiles, essential programme information

Website: http://www.turkishairlines.com

New to Turkish Airlines Miles&Smiles? This video (http://youtu.be/hmBTJ964QRQ) explains how it works.

Mobile Apps: click here (http://www.turkishairlines.com/en-cy/mobile/iphone-blackberry-nokia-java-wap-mobile-application)

Twitter: click here (https://twitter.com/TurkishAirlines/)

Facebook: click here (http://www.facebook.com/turkishairlines)

TK Miles & Smiles contact details:

Phone: The general number +90 212 4440849 and dial 2 for membership information. For Elite and Elite Plus card reservation, please dial 3.

The phone number for Elite and Elite Plus Help Desk is +90 212 4652302.

Postal address: Türk Hava Yolları B kapısı - Contact Center Binası Müşteri İlişkileri Müdürlüğü 34149 Yeşilköy/İstanbul, TURKEY

Fax: +90 212 465 23 63 / +90 212 465 23 06

Email: TK no longer offer a direct email address, you can contact them here (http://www4.thy.com/customercontact/Start.tkf).

Web: The homepage for the M&S programme (http://www.turkishairlines.com/en-int/miles-and-smiles/homepage)

Make sure to check out the website as many questions are answered there. You will also find a useful FAQ.

Enrollment: You can enroll in the M&S programme here (https://www4.thy.com/tkmiles/newmember.tk?method=initiation&lang=en).

Terms and Conditions: The T&Cs are here (http://www.turkishairlines.com/en-int/miles_and_smiles/about_us/terms_and_conditions.aspx).

Earning Miles:

Airlines (http://www.turkishairlines.com/en-int/miles-and-smiles/partners): You can earn miles on TK and Star Alliance (*A) flights. Other airline partners are: Anadolujet, B&H airlines and Jet Airways.

Current Star Alliance members are:
Adria Airways JP
Aegean Airlines A3
Air Canada AC
Air China CA
Air New Zealand NZ
ANA NH
Asiana Airlines OZ
Austrian OS
Avianca AV,Taca Airlines TA
Brussels Airlines SN
Copa Airlines CM
Croatia Airlines OU
EGYPTAIR MS
Ethiopian Airlines ET
LOT Polish Airlines LO
Lufthansa LH
Scandinavian Airlines SK
Singapore Airlines SQ
South African Airways SA
SWISS LX
TAM Airlines JJ
TAP Portugal TP
THAI TG
Turkish Airlines TK
United UA
US Airways US

The amount earned depends on your booking class, click on the relevant airline partner on the website and it shows how many miles you will earn.

TK booking classes:

Business class: C, D, J, I, R
Comfort class: U, O, A
Economy class: Y, B, M, K, H, S, E, Q, T, L, V, P, W, G, X, N

On TK operated flights elite and elite plus members receive double miles in business class.
On TK operated flights elite and elite plus members receive 150% miles in comfort class.

Hotels (http://www.turkishairlines.com/en-int/miles-and-smiles/partners/accomodation): Best Western International, Dedeman Hotels & Resorts International, Divan Hotels, Elite World Istanbul, Güral Sapanca Wellness Park, Hilton, Hyatt Hotels & Resorts, Kempinski Hotels, Mövenpick Hotels & Resorts (in Turkey only), Radisson Blu Hotels & Resorts, Rixos Hotels, Swissotel Hotels&Resorts, The Marmara Hotels & Residences, TAV Airport Hotel, Wyndham Hotel Group

Car rental and limo services: (http://www.turkishairlines.com/en-int/miles-and-smiles/partners/car-rental) Avis, Europcar, National, Budget, Hertz, Interlimousine, Sixt, Travellence

Shopping: (http://www.turkishairlines.com/en-int/miles-and-smiles/partners/technology) Turkish electronics retailer Bimeks

Healthcare: (http://www.turkishairlines.com/en-int/miles-and-smiles/partners/health) Yes you can also earn miles in hospital, with the Memorial Healthcare Group and with Hisar Intercontinental Hospital

Credit Card: See FAQ 2

Missing miles:

For TK operated flights missing miles can retrocredited via the website (https://www4.thy.com/tkmiles/login.tk?lang=en). You must be logged in.

For all other flights you need to fill in a form (http://www.turkishairlines.com/download/miles_smiles/Program_ortagi_havayollari_mil_talep_formu_en.rtf) .

Elite levels:

TK M&S has four membership levels (http://www.turkishairlines.com/en-int/miles_and_smiles/about_us/card_levels/kart_avantajlari.aspx):

- Classic (http://www.turkishairlines.com/en-int/miles_and_smiles/about_us/card_levels/kart_classic.aspx) (entry level) http://www.turkishairlines.com/images/miles_smiles/classic_b2.gif
- Classic Plus (http://www.turkishairlines.com/en-int/miles_and_smiles/about_us/card_levels/kart_classic_plus.aspx) (Star Alliance Silver) http://www.turkishairlines.com/images/miles_smiles/classic_plus_b2.gif
- Elite (http://www.turkishairlines.com/en-int/miles_and_smiles/about_us/card_levels/kart_elite.aspx) (Star Alliance Gold) http://www.turkishairlines.com/images/miles_smiles/elite_b2.gif
- Elite Plus (http://www.turkishairlines.com/en-int/miles_and_smiles/about_us/card_levels/kart_elite_plus.aspx) (Star Alliance Gold) http://www.turkishairlines.com/images/miles_smiles/elite_plus_b2.gif

Qualification requirements are in the chart (http://www.turkishairlines.com/en-int/miles_and_smiles/about_us/card_levels/kart_avantajlari.aspx).

If you are short of status miles when it comes to renewal as elite or elite plus you can buy up to 10,000 miles in your second membership year only. 1,000 miles cost €30.

TK does operate a discretionary status match programme. Details in FAQ7.

Family membership:

TK is offering "family miles". Family members who are classic plus/elite or elite plus card holders can pool their miles in one
account. Setting up a family account is manual and requires proof of relationship (e.g. marriage certificate). Details are available here (http://www.turkishairlines.com/en-int/corporate/news/12809/the-whole-family-is-smiling). See also http://www.flyertalk.com/forum/turkish-airlines-miles-smiles/1364030-classic-plus-elite-memers-now-eligible-family-miles-family-membership.html


>>>>Please note this is work in progress and will be updated in due course<<<<<

Thanks starflyergold for the great job you are doing.^

I think that Comfort Class booking Class are : U,A and O
On TK operated flights elite and elite plus members receive 150% Miles in comfort class.

I don't see there is a single diff/ betw/ elite and elite plus memberlevel, can someone explain it a bit to me plz?

There are just a few, visible in the chart linked above. Most significantly maybe free upgrades and the possibility to gift elite cards. Some extra kgs and a security fast track. (Family membership used to be elite plus only, but that recently changed)

I need the contact email address of Miles and Smiles but I have been unlucky so far finding it.

I need the contact email address of Miles and Smiles but I have been unlucky so far finding it.

I'm using customermiles[AT]thy.com

Missing miles:
For all other flights you need to fill in a form (http://www.turkishairlines.com/download/miles_smiles/Program_ortagi_havayollari_mil_talep_formu_en.rtf) .

First, thanks for the effort to put all this together ^

Now, does this really have to be sent by post or are there simpler ways such as a fax number or email? Thank you

First, thanks for the effort to put all this together ^

Now, does this really have to be sent by post or are there simpler ways such as a fax number or email? Thank you

I just scan and email to their customer service address.

Do status miles 'reset' after reaching Classic Plus level?

I'm curious whether Elite level requires 25,000 + 40,000 or just 40,000 status miles.

I am flying from IST to JRO via ADD. I have a business class ticket on TK from IST to ADD but then have to change to ET and got stuck in economy from ADD to JRO. I could not get business class all the way. Will I be able to gain access to the TK lounge in ADD and/or the Cloud Nine lounge?

I will soon fly WAW-IST-KUL-WAW.

I would like to credit miles on A3 on the WAW-IST-WAW leg and on TK on the IST-KUL-IST leg.

Is that possible in any way ?

Thanks !

Here's an option:
- use A3 account at checkin in WAW
- in IST go to the lounge and change the FFP for onward flight to TK M&S
- in KUL use TK M&S as FFP
- in IST try at the Lounge or transfer desk to get the last leg on A3...

Most likely it will not work for last leg, 100% for the legs 2 and 3.

Do status miles 'reset' after reaching Classic Plus level?

I'm curious whether Elite level requires 25,000 + 40,000 or just 40,000 status miles.

Just 40,000 within any rolling 12 months + 2 days (based on my statement).

When you reach Classic Plus, your status miles balance will be deducted 25,000 miles (or reset shall we say) and the card operation section will tell you that you need another 15,000 miles, any additional miles above 25,000 will count toward 15,000 miles needed to get Elite.

You may choose any future date to determine miles needed to be upgraded or renewed.

I have a question about requalification. Lets say I get matched in April 2013. If I understood correctly the status is good for 2 years until April 2015.

"Members residing out of Turkey need to collect 25.000 Status Miles either within the first year or 37.500 Status Miles within 2 years of the Elite membership"

If I collect 25.000 Miles until April 2014, have I requalified until 2017?
Does the 200% credit in C also apply for status miles?

Yes to both questions. So a long haul r/t in C from VIE to PVG for example, you will earn almost the full re-qualification amount.

My membership level, second highest *G has two different requalification levels, either after one year and a second one where the level is based on earnings on both years. Is it possible to booster the account by buying status miles using the one year requalification rules or is buying status miles only possible during the last year as a last resource.

buying status miles is only allowed during year 2.

I'm using customermiles[AT]thy.com


They have disabled that email link, I received this message:

We are purposing to serve you better service with new Customer Relations web page in our website. The email address, customermiles(@)thy.com is not used anymore. You may reach Customer Relations website via following link.

http://www4.thy.com/customercontact/?lang=en

The problem I had trying to fill out their customer contact form is that I could never get the phone number in the correct format no matter how I spaced the numbers but finally one went through. It was a request for missing miles so we'll see what happens.

I have a question about requalification. Lets say I get matched in April 2013. If I understood correctly the status is good for 2 years until April 2015.

"Members residing out of Turkey need to collect 25.000 Status Miles either within the first year or 37.500 Status Miles within 2 years of the Elite membership"

If I collect 25.000 Miles until April 2014, have I requalified until 2017?
Does the 200% credit in C also apply for status miles?

Yes to both questions. So a long haul r/t in C from VIE to PVG for example, you will earn almost the full re-qualification amount.


Just to add to the question. With the understanding that the answer was YES to both of the above questions.

Matched in April 2013. Status valid until April 2015.
Collect 25.000 miles between June-December 2013 = Requalified until April 2017.

But if collection continues, 25.000 miles between January-December 2014, then what is the status requalified to? April 2017 still? or April 2019 (additional 2 years)?

Just curious how the clock would reset after the initial year. Because collect 25.000 in the first year, or 37.500 in 2 years. With the requalification extended to 2017... then how would the yearly cycle reset?

I am not sure how it works if you are status matched. But if you were to fly 40K miles and turn Elite and then do 25K miles in the first 6 months you would have re-qualified for another 2 years (as Elite). If you then do another 15K miles within 12 months from when you turned Elite, you will turn Elite+ and a new qualification period starts. This means in reality that you have *G for 4 years (from your Elite+ start), since if you don't requalify for E+, you will be downgraded to Elite.

If we take me as an example, i requalified my Elite+ within a few months, so for the next ~20 months my status miles doesn't count for status. My requalification starts again in Dec 2015 iirc.

Status matched in, so not sure how it works, but I crossed the 25k/1st year mark, and this is what I got in my statement. Membership hasn't been extended, but I have 17 months to get a shade over 10k miles.


Required Status Miles for Elite requalification (*Thefirst year or **the total of the first and second year as of the beginning of the membership are considered)

26523* / 37500**

Status Miles in the first year / Status Miles within the first and second year #SAVE_CARD_STATUS_3STAR#

26523 / 26523

Required Status Miles within the passed 12 months for Elite Plus qualification

80000

Status Miles in the last 12 months

26523

Elite Membership Start Date

27.09.2012

Elite Membership Expire Date

30.09.2014

Any idea how it works?

Give it a few days and it will be say you have re-qualified.

Hello,

I just received TK Elite membership today and just wondering what are the exact benefits?

Also as I haven't received the card yet, how do I gain access to lounges flying on other Star Alliance airlines (eg. LH).

Thanks

http://youtu.be/hmBTJ964QRQ
Explains it all.

Hello,

I just received TK Elite membership today and just wondering what are the exact benefits?

Also as I haven't received the card yet, how do I gain access to lounges flying on other Star Alliance airlines (eg. LH).

Thanks

Your *G status will be shown on the BP which will be scanned for lounge access & fast track.Most of the time it will not be necessary to show the card.

Hello,

I just received TK Elite membership today and just wondering what are the exact benefits?


Seriously, correctioncx, you matched / earned TK elite and didn't even bother to check what the TK Elite benefits are?

You have well over 1700 posts on FT and are hoping someone will re-iterate what's already very well described in the FAQs for you? :td:

Seriously, correctioncx, you matched / earned TK elite and didn't even bother to check what the TK Elite benefits are?

You have well over 1700 posts on FT and are hoping someone will re-iterate what's already very well described in the FAQs for you? :td:

Which makes a farce of the TK match program. A lot of people just want another shiny card in the wallet. With no interest in giving any business to TK.

Which makes a farce of the TK match program. A lot of people just want another shiny card in the wallet. With no interest in giving any business to TK.

That's TK's mistake not asking at least 2 TK flights before status matching like LH did :td:

That's TK's mistake not asking at least 2 TK flights before status matching like LH did :td:

I couldn't agree more.

TK doing its best do devaluate Status .

It's not like loyalty management of TK did a lot of active planning for matching. People pushed for matching and they created an ad-hoc match program.

Also, regardless of a minimum sector requirement, a match will always attract a diverse set of people. Some will match just for shiny cards, others to get the card just-in-case they'd start flying TK next year. You cannot have a match program and expect to only get high revenue pax starting to fly with you.