All Nippon Airways Mileage Club - should I be concerned?




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SK AAR
Jul 4, 12, 9:00 am
I have purchased a C class ticket BKK-NRT-SFO from my TA for later this month. NH ticket stock and the fare is fully fleksible.

In order to avoid the TA change fee, I called NH in Germany and rebooked NRT-SFO to one day later as I need to stay one night in Tokyo. Agent said that I should make the change with my TA or she could 'take over the booking' and make the change in the ANA system. I accepted the latter and she changed the date and suggested me to print a new eticket itinerary from ANA webpage. She also explained that the ANA system was different from the TA system and she cancelled NRT-SFO.

The new ANA eticket itinerary seems OK, however when I check the ticket on CMT (classic version) the segment NRT-SFO is gone! The new NH flight is in the reservation, but it appears as if the NRT-SFO segment has been removed from the ticket :confused: Obviously, I am concerned that there will be no ticket for NRT-SFO once I check-in at NRT.

Is it possible this part of the ticket has been removed from Amadeus and validly changed in the ANA system only, i.e the ticket is fine?


ainternational
Jul 5, 12, 7:13 am
Suggest you visit the ANA website and view the reservation there. Look up via your AMC number or the PNR and compare the results to Amadeus.



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