bmi diamond club - The End Is Nigh

Dear all,

As you may be aware my time at bmi is coming to an end on Wed 11th July, after nearly 18 years working for the company and 7 years on Flyertalk it is a very sad time for me and I just wanted to say my goodbyes to you all and thank you for all your kind comments over the years. I hope I’ve managed to help at least some of you out along the way and I even though you may not believe me I have enjoyed my time on Flyertalk and I like to think I’ve made a few friends along the way. Once I leave I’ll create a new username and should any of you be interested I will post to update you as to what I do next.

I will be around tying up loose ends between now and the 11th, but probably won’t get much chance to come onto Flyertalk and respond to any DC issues.
If you have any, I’m sure Nikki will be able to point you in the right direction.

Once again, it’s been lovely being apart of the Flyertalk community and I’ll make sure I take ‘my list’ with me so I can pop back to see what your all up to when I leave.

Take Care

Jo

Thanks so much for all your help last 2/3 years!!! I wish you all the best and hope that everything goes smoothly in finding new employment!

All the best!^

Jo - best of luck to you in the future and hope to see you on FlyerTalk sometime in the future. Thanks for all your help and assistance which has gone a long way in making Diamond Club an amazing FF programme.

Regards,

-Mikee-

Thanks for all of your help over the years! Good Luck in your next venture :)

Thanks so much Jo for all the hard work, efforts and dedication. You're a star and best wishes for the future ^

Good luck for whatever lies ahead for you and I echo the above comments thanking you for your valuable contributions to this forum over the years.

Good luck in whatever you decide to do.

Good luck for the future and thanks for the status match that got me flying bmi back in 2008. It's a shame I hadn't discovered bmi sooner, the airline had some of the best frontline staff you could imagine, people who tried to help rather than looking at a rulebook.

You literally saved my life when a TG F booking hadn't been ticketed.

Thank you for everything and good luck.

BD was always special; the likes of you made it so.

I think I'm probably the person who has worked most closely with Diamond Club over the last number of years and on behalf of the users of this board and on behalf of Flyertalk.com I would like to sincerely offer our thanks to you Diamond Club!

Let the eulogy begin:
Diamond Club was the first official airline lurker on Flyertalk, best as I am aware, and her contribution here has been enormous. All other FT lurkers stand in her shadow and owe her a debt of gratitude - and her early lead in social media has set the pace round these parts.

Diamond Club has helped innumerable (and innumerate) FTers through the years - far more than will be obvious from her sometimes limited posting on the board. I expect that at times, she has been driven to the edge by some of the posters here (haven't we all? :D) but she has always courteously and patiently helped everyone to the best of her ability. She is one of the great lurkers and has been an incredible brand ambassador for bmi. She has also been a source of useful and accurate information at times when clarity has been lacking.

I have also had the great pleasure of meeting Joanna in person - and she is even nicer in real life - this will come as no surprise to the regulars. I am pleased and honoured to count her as one of my friends.She's pretty soft on the eye too. ;)

I am tremendously sad to see Diamond Club and Jo leave us - but am pleased she will look in occasionally.

Jo - thanks for everything, my friend.

GoldCircle
bmi forum mod team

You have helped so many of us here over the years that it is difficult to measure the mountain of thanks owed to you.

Best of luck in what comes next and glad that you will still hang around this neck of the woods.

Jo, you can't believe how sad I am to hear this; of all the BD/DC staff, you were the one that I hoped would be able to find future employment with BA :(

You took care of my and Mrs NWIFlyer's status matches from KLM, and you sorted out so many issues for us over the time. At least I can say, with our flying record and credit card spend since, your judgment in giving those matches was spot on :)

I'm sure in common with everyone else on this board I wish you the very best for the future, and hope your talents will be recognised and rewarded in your next job.

Oh, by the way, if you'd like to give the BD side of the Twix story before GoldCircle tells us his version ...

I'm fairly new to the bmi board but might I take this chance to offer you my best for the future, I very much hope that you have something to move onto and I look forward to you popping up under a new username in the future.

All the best
cs

Thanks and best of luck

Oh I am so sad to hear this.

Thanks for your help, and wish you the best in the future.

Good luck Joanna, I hope you find something equally as fun for your next role.

Responding to my emails, you have secured family mambership for us four with no formalities and it has worked like a charme.

Thank you very much, Joanna, and all the best in the future.

Take care in this - sometimes - cruel world,
juan516.

Thank you Jo, for always letting sensibility rule over rules! You will be sorely missed.

Just to echo all that GoldCircle has said so admirably.

I've never personally had to seek your help because I've had nothing but good experiences with DC and BD over the years....never had a problem. All the best to you in whatever you choose to do next.

Thank you for your help to all on the forum (and to me personally several times). All the best for the future ^

:-:Jo:-:, I'd also like to add my sincerest thanks and best wishes for the future to those that have gone before me. Take care, and good luck!

Diamond Club has helped innumerate FTers through the years - far more than will be obvious from her sometimes limited posting on the board.

Now now, I know that Joanna did not reserve her help solely for those who can't do their maths, being one of those helped along the way myself!

Best of luck in your future endeavours, diamond club, and thanks for stepping in when needed!

Thank you :-:Jo:-: for all your hard work over the years. It's been appreciated by all of us who hang around here... and for those who haven't hung around

Good luck in your next endeavour :)

Kevin.

Thank you very much for your support. I know, flyertalkers are not easy to deal with, we are a special group of people a colleague of you told me a couple of months ago.
But you always knew how to deal with us ^ and I have valued your contributions to flyertalk.

I wish you all the best for your future

Jan

Sad to learn that the fateful date is so near. Thank you for your help over the years - you truly are a star.

Good luck in whatever path your career takes you, Jo ^

Hi Jo,
Thank you for all you have done for all of us FT'ers. You will be very much missed. Wishing you the best in your professional and personal life always.

Good luck Joanna. We will miss you. You have been so helpful to us all over the years. It won't be the same without you. I wish you the very best of luck in the future. If only things could have been different. :rolleyes:

I really cannot put into words in any way close to what GoldCircle has already said.

May I wish you the very, very best of luck in the future, whatever you choose to do. I do hope that your talents and experiences at DC/BD will be fully utilised in your next endeavour.

Thank you for all your help and support over the years. It has been phenomenal.

Joanna, I was never a very active Diamond Club member and only had to ask for your help once.

But I know from others how much you have put into managing the relationship with DC members, and with what success - and how enormously highly thought of you are as a result.

So I would like to add my best wishes: good luck for the future, in whatever you do. And it will be good if you do come back in civvies to continue as a FTer in your own right.

Joanna, I was never a very active Diamond Club member and only had to ask for your help once.

But I know from others how much you have put into managing the relationship with DC members, and with what success - and how enormously highly thought of you are as a result.

So I would like to add my best wishes: good luck for the future, in whatever you do. And it will be good if you do come back in civvies to continue as a FTer in your own right.

+1

All the best Joanna.

Thanks very much for all your help over the years, Joanna - Diamond Club wouldn't have been the same without you! Best wishes for the future. :)

Just to echo the sentiments - thank you for all your on FT work, and work at bmi helping folks out with their issues.

Good luck with whatever comes next!

All the best to you Joanna. You have been a true asset to your company - and I am confident you will be a star in the next chapter too! It has been great to have you onboard FT and your contributions both to the board and direct assistance to many members (myself included) have been extremely appreciated and valued. Hope to see you continue to peek in and contribute to FT even post-BMI.

Thank you!! :-::-::-:

Jo - I can't add much to what others (particularly Goldcircle) have very eloquently put above, apart from a huge :-:thank you!:-: for the times you've helped when I've needed your assistance. It's always been greatly appreciated, and in my opinion they're crazy to let you go. You've been *the* person that's put the "Diamond" in Diamond Club - and you always will be to us :)

All the very best for the future ^

All the best to you Joanna. You have been a true asset to your company - and I am confident you will be a star in the next chapter too! It has been great to have you onboard FT and your contributions both to the board and direct assistance to many members (myself included) have been extremely appreciated and valued. Hope to see you continue to peek in and contribute to FT even post-BMI.

Thank you!! :-::-::-:
I heartily concur with every word. Joanna, you are and have been a shining :-:.

Many Thanks for all your help in the past with BD related issues from both Vicky and myself, hope to cross paths in the future somewhere,

Have a Safe onward journey as they say.

Jo facilitated my status match at a time when I was disillusioned with the other FFP's. Her great service and the ease of my transition to DC was a sign of good things to come. Thanks Jo, and best of luck in your future endeavours.

Rob

Jo , many thanks for all the help you gave me over the years it was much appreciated . You will certainly be missed and I wish you all the best for your future , I have no doubt you will excel in whatever you do next. ^

It's the extra effort and love for their company of individuals that make large companies feel small and personal, and Jo's tireless efforts to patiently listen and try to help anyone that asks has been to many FT'ers the personal face of BMI. The value to BMI's bottom line of Jo over the years has been in my view incalculable.

The best of wishes for the future ..... and many thanks for the time and 'above the call of duty' efforts you have given to us.

XXX

ps .......show any potential employer this thread ...........;)

I'm not terribly good at these, so here goes.

Jo, you have been an outstanding ambassador for bmi, and you've probably created unquantifiable value for the airline through fixing problems and growing a positive reputation for bmi that spread far beyond its route network.

It was far-sighted of BD to sanction your official involvement on FT, and they probably didn't realise the significance of the decision. I think it's paid off for them - and us - in spades.

I know that bmi has been a huge part of your life, and it must be difficult to work through the last couple of days. Please go out the door on Wednesday knowing that you've created so much good feeling and goodwill, saved so many special moments from potentially tragic endings, fixed so many frustrating situations, earned the respect of your peers in the industry and of your customers in the (horribly demanding) world of FT, and contributed immeasurably to the bmi story.

As I said, I'm rubbish at goodbyes, so I'll just say 'see you later', and all that other stuff that GoldCircle said better than me. ;)

Good luck Joanna, if you need any references for your next job just print out this thread !

Dear all,

As you may be aware my time at bmi is coming to an end on Wed 11th July, after nearly 18 years working for the company and 7 years on Flyertalk it is a very sad time for me and I just wanted to say my goodbyes to you all and thank you for all your kind comments over the years. I hope I’ve managed to help at least some of you out along the way and I even though you may not believe me I have enjoyed my time on Flyertalk and I like to think I’ve made a few friends along the way. Once I leave I’ll create a new username and should any of you be interested I will post to update you as to what I do next.

I will be around tying up loose ends between now and the 11th, but probably won’t get much chance to come onto Flyertalk and respond to any DC issues.
If you have any, I’m sure Nikki will be able to point you in the right direction.

Once again, it’s been lovely being apart of the Flyertalk community and I’ll make sure I take ‘my list’ with me so I can pop back to see what your all up to when I leave.

Take Care

Jo

Thanks so much for providing us with so much help and information for so long.

It is the extraordinary service provided by you and some of your other bmi colleagues that will make me miss bmi and Diamond Club more than would otherwise be. bmi/Diamond Club was fortunate to have you as an employee and we the customers were very fortunate to have you and your services here too.

You are a great credit to bmi/Diamond Club and I wish you the best in your future ventures. Any future employer will be very fortunate to have you on their team.

Thanks for everything you have done for us here.

Many thanks for your help over the last few years and very best wishes with whatever you choose to do next. :)

You've been a star and a great help with any issues I could not get sorted though the normal channels. Its the personal touch that I will miss most about BMI and you are one of the reasons DC was so popular.

I wish you lots of luck in your future endeavours and thanks again for all your help and support over the years.

Hugs and Kisses,

Rob.

Dear Jo

Thankyou from both of us for all the help you have given us over the years. A real common sense approach to problems and a determination to help. Getting availability to upgrade on those Manchester to Barbados flights! Your willingness to be approached has given DC a very human face which is lacking from most FF programmes. You made us both feel valued as customers. You are one of the few women we have sent flowers to over the years despite having never personally met you! We both wish you the very best for the future and would be sad to loose touch.

Simon and Andy

All the very best to you Jo. You know who I am, and what you have done for me over the years, for which, you will always have my total gratitude.

Take good care of yourself, good luck for the future and stay in touch.

You know where I am if you need me.

Thanks from me, and from Mrs. 20-Horse.

Love

20-Horse

Jo, GC has put into words so eloquently everything that needs to be said.

I am sorry that circumstances prevented us from meeting the other week and I just wanted to say a very heartfelt thank you for everything that you and the team have done over the years in resolving issues and for just making DC the best FFP out there.

I wish you all the luck in the world for your future endeavours, wherever you end up will be very lucky to have you.

Take care (and hugs & kisses)

TL x

Dear Jo

I may not have been a regular on FlyerTalk in more recent times, but thank you from the bottom of my heart for everything you have done.

I echo so many others here who say you gave a human face [and heart] to an FFP, and made bmi dc all the better for it. You will be much missed, but forever appreciated.

All the very best to you in everything you do.

Good luck Joanna, and thank you for everything.

You will be a credit to whoever you choose to work for next.

Dear Jo,
I also wanted to post to let you know that it was an absolute pleasure working with you for the past 4.5 years and I'm missing you so much since I left.
GC certainly captured the sentiment of how much you have been the knowledge, the conscience and the true heart and soul of Diamond Club.
You will forever be in my mind Saint Joanna of Diamond Club and will be forever more a wonderful friend.
Lots of luck and best wishes for the next step, I know you'll be amazing wherever you decide is worthy of your talents and personality.
HugsandKisses xx
Keeley

Am feeling quite tearful now
Group Hug required
x

Also from me my heartfelt thanks Jo. Having an engaged "lurker" makes a lot of difference when moderating a forum on FT and your presence made the bmi forum a breeze (well.... sometimes... scream... :D).

On a personal note a big thanks for being there the odd time I needed assistance.

I'm glad you are planning to stay on FT post bmi.

Wishing you all the best for the future.

Hugs and kisses (they are free flowing now ;))

Another thank you from me too Jo. Thankfully I rarely needed your services but the few times I did I was amazed by the speed and professionalism with which my issues were resolved. Best of luck for the next chapter.

Thanks Jo for when you helped me out a few times.

Best of luck !

I only needed help once or twice, but know the valuable input you've had on people's life in many cases.

May all your professional and personal wishes come true (and through) in the future. Any organisation should be proud to have you.

I, fortunately, never had any issues requiring the intervention of diamond club, but it was enormously reassuring to know that, if it ever got that far, I knew where to turn.

Best of luck with whatever life brings you next.

Joanna,

Thank you for all your help over the years as well as putting up with all of us. You truly are one of bmi's greatest assets.

I hope you have found something fantastic to go to.

Onwards and upwards!

Well many others have already said things far better than I possibly can, but I will add my few pence worth in.

Jo has been an absolutely superb ambassador for bmi over the years, both in public on FT and behind email from HQ. Many companies have people who deal with customers, but very few have people like Jo who are known to their customers and in turn know many of their customers as well.

Like FT, Diamond Club has had a broad range of customers ranging from the experienced frequent traveller, through to the occasional travelling newbie with little knowledge of loyalty programs or airlines. No matter whether you were a newbie with a naive question, or a DC regular needing a bit of support, Jo would always help and support you despite a lot of resource challenges - I think many people would be surprised to know just how small a team led Diamond Club over the years, making so many of us feel part of the bmi / Diamond Club family.

Personally, I am very thankful for all the help Jo has given me over the years and so I would like to add my thanks to those of everyone else in this thread. She is bmi for many of us and I know that in turn bmi has been a major part of her life for many years now. I truly hope that whatever she does next, she gets sorted with a role that she deserves.

Cheers Jo for everything and all the best for the future. It has been a pleasure dealing with you, even if dealing with all of us might not have been a pleasure all of the time for you. ;)

You're a :-:

Dear all,

As you may be aware my time at bmi is coming to an end on Wed 11th July, after nearly 18 years working for the company and 7 years on Flyertalk it is a very sad time for me and I just wanted to say my goodbyes to you all and thank you for all your kind comments over the years. I hope I’ve managed to help at least some of you out along the way and I even though you may not believe me I have enjoyed my time on Flyertalk and I like to think I’ve made a few friends along the way. Once I leave I’ll create a new username and should any of you be interested I will post to update you as to what I do next.

I will be around tying up loose ends between now and the 11th, but probably won’t get much chance to come onto Flyertalk and respond to any DC issues.
If you have any, I’m sure Nikki will be able to point you in the right direction.

Once again, it’s been lovely being apart of the Flyertalk community and I’ll make sure I take ‘my list’ with me so I can pop back to see what your all up to when I leave.

Take Care

Jo

Take also you care, Jo! Thanks for your help during the past decades and all the best to you.

PS: It's also sad to let bmi diamond club go. This was the best airline program ever :(

Thanks Joanna and good luck!

My thanks too, and best of luck wherever you end up next Jo. As someone rightly pointed out, you ARE the personification of DC to many of us! An excellent scheme with excellent people, so sad to see you go.

Thanks a lot for all the help, congratulations on an exceptionally well done job and wish you all the best in whatever you are upto-^^^ if it is another loyalty programme I am willing to sign up blindly as I know I will be in good hands..

Thanks so much and all the best! Hope it all works out..

Thank you for everything you have done for us all, especially here on FT, you are a real credit to the airline. Best wishes for the future, which I am sure will be bright :)

Echo what everyone else said - everything you've done has been greatly appreciated. It's people like yourself, Keeley and the crews that added the personal touch that made the difference with bmi.

Best wishes for the future.

Best wishes and thanks for previous assistance.

Good luck, Graham

Saint Joanna of Diamond Club

I can't add any more than others have said, especially GoldCircle- other than a MASSIVE thankyou from me and Mrs Markdg for your assistance over the years. You really are a complete star!

You'll be missed, and never forgotten,

Hugs and Kisses

Markdg

Let me also add my thanks and appreciation.

Fondest memory of Joanna:

Asking her to sort out my account, sportily after having been carted by ambulance to a hospital near LHR, having collapsed after gorging on fois gras on the last leg of a RTW redemption. Happy days... Best of luck Jo in whatever you do.

Grantosol :cool:

Can I add to the numerous expressions of gratitude. The help to all either by way of posts on here or replies to PMs was invaluable. Good luck for the future.

Thank you so much for being there. You added a human element here, which most of the other airlines don't do!

In a far from perfect IT and process landscape we were lucky enough to count on you diamond club to make it work. You truly made the difference diamond club. Thank you.
I can only wish you the best, Joanna, in whatever you decide to do next.

Looking back at LH managing bmi/DC I can only see all the wrong strategies and decisions. DC is/was a far superior FFP to M&M (look at the loyal following), and bmi could have been a different "animal" if the resources and willingness were there from LH (As was for LX and is there for OS).

GBM

On multiple occasions, Joanna has reinforced my belief in the existence of "angels". :)

Good luck. You were one of the rare people who understood how to balance corporate objectives with customer needs. :-:

All the best for the Future Jo.

You have helped me out a few times over the years and it was really appreciated.

Thanks very much for the help you've given over the years. When asked for references, make sure one of them is this thread.

Thank you for all your help and efforts over the last few years, and for being a part of this community. You were one of the people who made BMI special! I wish you all the best in your future endeavours!

We will miss you!

and thanks from me too...

There have been several occasions when you have sorted out unposted or wrongly posted miles (or - in the other direction - Gold cards) as well chasing up things like AC Business Class miles which were wrongly listed as non-earning, or simply being there to check things like my progress to Gold for Life. These things were of personal help to me (and, indirectly, some of them to other FTers too). On top of that, you were (are) always so nice and friendly about everything.

You are absolutely perfect for a career in customer relations/customer service. Whichever company is fortunate enough to recruit you in the future which soon realise how lucky they are.

All the best!

What can I say that hasn't already been said? Thanks so much for your help over the years and good luck in your job hunting.

Yet another big 'thank you' from me, Jo - your help over the years has been invaluable and went a massive way towards making bmi the brand it was. Best wishes in your future career!

Thanks from Swindon.........you sorted a couple of bits and pieces over the last few years for me and we have had so much fun travelling the world up front with diamond club...........good luck!

Good luck Jo, thanks for everything you've done here over the years. Like GoldCircle I too have the privilege of calling you a friend and know that whatever direction your future takes you'll land squarely on your feet. Any employer will be lucky to have you.

Thanks for all your help Joanna. You made a real difference to so many of us. All best wishes for the future. I look forward to reading your posts on FT under a new handle. And if by any chance you do get hired by another FFP, do let us know - plenty of DC refugees out there still looking for the programme with the perfect team!

Joanna, what can I add that hasn't already been said? You've been nothing short of AMAZING! You've helped me out personally on more than one occasion and I've never forgotten that.

GoldCircle already said it but you really have been a fantastic official airline lurker and a role model to them all really.

The very very best of luck in whatever it is you do next, and look forward to still seeing you here from time to time - please don't be a stranger!

Joanna, what can I add that hasn't already been said? You've been nothing short of AMAZING! You've helped me out personally on more than one occasion and I've never forgotten that.

GoldCircle already said it but you really have been a fantastic official airline lurker and a role model to them all really.

The very very best of luck in whatever it is you do next, and look forward to still seeing you here from time to time - please don't be a stranger!

Just wanted to add to the thanks DiamondClub - Jo for your help as well over the past few years - the very best wishes for the future :-) andy :-/

Thanks also from me Jo for making the board what it was and for the personal help you gave me a couple of times over the years. I wish you every success for the future.

Joanna - I've never had to ask you directly for help, but have really appreciated your posts on here and your contribution to making Diamond Club such a good frequent flyer programme. All the best for the future - I'm sure your experience at BD will stand you in good stead.

Thanks a million, Joanna, for all the assistance you provided since I joined bmi DC in 2007. Best luck for the future!

Joanna - Some great eulogies already posted so I'll just add my own thankyou for your contributions and efforts - thankfully I only needed your assistance on a very few occasions, but it was always great to have that backstop - BMI's personal touch was a real reason why I always enjoyed to give you my business.

I wish you all the best for the future, perhaps we'll see you at the next/last BD do :)

Best of luck in the future, eventhough Iv'e never met you as I am new to FT, but you sound really nice.

Did BA not offer yourself the the moderators here jobs in the combined company? Or did you refuse as they would make you move from the Midlands to London?

It's a shame to see BMI go, but it is better to be used to create a strong BA than to be completley shut down.

I used to fly BMI quite a bit, however since the trains in the UK have pulled their act together and since BMI started flying to really weird destinations I haven't flown on them for a few years.

British Midland will be very much missed.

Did BA not offer yourself the the moderators here jobs in the combined company? Or did you refuse as they would make you move from the Midlands to London?You're confusing FT moderators with the Airline official lurkers/reps...

Joanna isn't/wasn't a moderator but an official airline rep here.

Good luck for the future.

Diamond Club was my programme of choice for the last 5 years and one of the reasons I chose DC was the excellent level of support you were willing to give combined with the generosity of the programme.

There's no programme that can compare.

To FT's #1 lurker.

:-:http://farm9.staticflickr.com/8293/7503198450_3b1df50caf_o.gif:-:

Thank you so much for all you've done for us all over the years. We're gonna miss you.

thanks Joanna - you were a huge help to me on quite a few occasions.

I wish you all the best in whatever you do next. :)

Oh wow. Everyone here has said it all already, but I just wanted to add my personal thanks for everything you have done for all of us, Joanna - your contribution to the board and the wider bmi community ^

It was people like you who made bmi the very special airline that it was, and that we all remained loyal to... Gosh, I think I made my first bmi flight the same year you joined the airline!

Thank you, and best wishes for the future
kt74

I don't think we can say thank you enough, I know I can't! Thank you for all your help over the years and the very best of luck in the future, at least you won't go short of references!

Vince.

BMI Diamond Club going is sad for many of us frequent flyers. It was a great program managed by some very extraordinary people.

That said, this part of the transition does upset me, good people like Joanna having to leave the job they so enjoyed over a long time.

Joanna you have always been so helpful and your commitment is what made us loyal customers. Over the past 8 years you have helped me numerous times and am really sad to see you go. That said you have hundreds of references here and am sure that a star like you will land on het feet.

I wish you very well,
Globalist

And all the best from Mr and Mrs harryhv, you helped us once or twice very efficiently just like you've helped thousands of happy BD customers.

This thread is sure to become considerably longer as people around the world spot its existence.

My small contribution is to add one more sincere and massive THANK YOU, Joanna, and to wish you the very best in whatever you go on to do.

Cheers,
IMH (and Frau IMH)

Joanna

Thank you for your help over the years. Good luck in whatever you do next.

Best wishes
Ernst

Joanna

Another post wishing you well in whatever your next challenge is. I will really miss bmi. I flew yesterday on a BA flight for the first time in about 8 years (travel bmi most weeks) and it really felt wrong. bmi was like a family with the personal touch and will be sadly missed by many people. The thing that made bmi great was the people...thank you

Diamond Jo,

Thank you for all your help these past 3.5 years since I joined the bmi Diamond Club family. You've been great in sorting any problems out and giving us some news on the bmi board. As already pointed out it really was a revolution that bmi provided a lurker on FlyerTalk. It amazed me I could communicate directly with someone who had the power to make changes. Truly a wonderful idea.

But let's not forget that bmi were the forefront of many things, the first European business class "Diamond EuroClass", Diamond Service when BA offered nothing on domestic runs and of course, perhaps most relevant to FT was 'Cyberseat', the FIRST airline to allow bookings and payment on the Internet.

It's clear from friends who worked for bmi that it was a wonderful company to work for, but it's people like you that made it a great company and that family feeling that we all miss and love.

Absolute best of luck for whatever you decide to do.

Joanna,

Thank you so much for your hard work and best wishes for the future. Diamond Club gave us exceptional value in terms of earning and redemption, but the administration of it was sometimes less than perfect. Your helpfulness and availability on Flyertalk made up for some of DC's little quirks.

Joanna,

Many thanks for everything you have brought to this community. I wish you success in all your future endeavors, no doubt that your future employer will have inherited a gem.

Well losing one Diamond Club is bad enough, but two would be a tragedy so make sure you keep in touch. Thanks very much Joanna and all the very best for the future.

Best wishes for the future and thank you for a great program and for the personal intervention the couple of times that I needed it.

Joanna,

I still remember my first interaction with you a few years ago, when you got an IT glitch fixed in my account (the mysterious monthly 38000 status mile deductions). I had only been a DC member for a few months, and was rather shocked at how much better my situation was dealt with as compared to other customer service issues I have experienced.

Best wishes for your post-DC life!

Joanna, I'm sure tomorrow will be an emotional day for you. I wish you all the best for the future and thank you for helping me over the past few years.

Jo, first of all sorry for not posting sooner. I don't think I ever had any direct contact with you but the diamond.club email team you led were truly fantastic. The best customer service department I've ever dealt with. Best wishes for the future, it'd be a crime if you weren't snapped up quickly!

Jo, hope I am not too late as I see you leave tomorrow. Best of luck for the future and many thanks for the help you gave me a couple of times. You were a great help on this board as well.

Another late contribution to thank you for the personal interventions and general assistance to all over the last few years.

I wish you well wherever your travels take you.

Joanna,
just to say thank you. :)
To me you've made Diamond Club and bmi what it was known for - personality. I think it was you, back in the day, that ensured my promotional miles were retro-credited which got my first taste of airline status; from there it continued to today. You've been friendly, open-minded and always down-to-earth. I've not once felt like a bum-on-a-seat, but rather a valued flyer of bmi; and at times, not so much a customer of bmi but rather a friend of bmi. That wouldn't have been the case without your contributions to this forum.

I wish you well in your future ventures.

It's been a pleasure.
Jbfield

Thank you Jo for the first class help you have given me on more than one occasion - and sometimes unprompted. You made the Diamond Club really special. Very best of luck with whatever you do in the future.

Nx

Joanna,

I would just like to echo what everybody has said already and thank you for all you've done for Diamond Club. I have only needed to contact you once or twice but you were very courteous and efficient as you must have been to everybody who needed your help. Best wishes for whatever you decide to do in future.

And another (late) +1. All the very best for the future and thanks for all your help in the past.

Thank you for your help when I need post miles. Wish you all the best for the future.

Thank You Joanna for the great job you have done.^

With patience and skill you have made our "DC/BMI's life" much easier

All the best for your future

Another thank you for all your help, Joanna. You've been brilliant. Good luck with all in the future!

Wow...Joanna, thank you for all the times (multiple) that you sorted out missing flights for me and kept me at gold!

Which airline are you moving to work in, so I can sign up for their frequent flier program? Yes, you are *that* good at customer service...

Joanna,

Thank you for all the help you've gives us on this forum over the years! Best of luck for whatever lies ahead!!

I hope you've already rejoined FT in your personal capacity.

Thanks again :-).

Another late reply here as I was away when this was posted. Just wanted to say my personal thanks to you Jo. You've always helped me out when I've needed it and applied common sense to the rules resulting in many much more pleasant flights than I'd have had otherwise.

Thank you so much for everything and all the best for the future whatever it may hold. You will be sorely missed along with the entire Diamond Club programme. You're a true :-: and will be a major asset to your next company!

Gareth

:-: Joanna :-:,
I still remember my first interaction with you back in 2004 when you comped me from Finnair Plus grogram into DC :) Thanks again for all you support over the years ^
Regards, Harri