Hilton HHonors - Mystery stay in my account
Jul 2, 12, 4:16 pm
I have an statement in my e-folio for a night in San Francisco in March2012. The statement has my name, address and correct HH and UA numbers. I was not in San Franscico on that date. I don't appear to have been awarded points but I'm worried that my information has been compromised. I called Hilton and all the rep could do was read the information back to me. I've now emailed them with a copy of the statement.
Should I be worried about this. There are no charges to my credit card. The statement says it was direct billing to Turico.
Jul 2, 12, 4:24 pm
I once had a similar incident. I was a walk up without reservation. I told them I was in honors and they said "oh, let me look you up" and proceeded to auto-fill in someone else with my exact name (who happened to live in Singapore as I recall). I caught it, and they were able to find the "right" me. I wonder if someone with your name accidentally got in wrong?
(Interestingly, I went thru a year or so of finding traces of the other me in various hotel and airline situations, it was kind of amusing... because my name is unique in the USA, I guess they figured it had to be me once they found the first one as opposed to "John Smith").
Personally, I would change my Hilton passwords just to be safe.
Jul 2, 12, 6:15 pm
Good idea about changing the password. I have a pretty unusual name- but better to be safe.
Jul 3, 12, 8:51 am
It sounds like a mis-type of the HH number into your folio may have happened. You could type any HH number in the folio - it doesn't care. I don't think there is a name/number match that happens if you just give your number to the GSA. If the GSA was trying to get your number from the "search profile" function, there may indeed have been more people with your name and the pointer crept when clicked.
I'm not sure if I'd be worried, but you can certainly change your password.
Jul 4, 12, 10:37 am
Over the last 20 years or so, I have had 3 (or 4?) such instances of someone else's stay post to my account. Only once was it later reversed out. I'm sure they were (as mentioned before) simply an incorrect number put onto a stay.
No big deal for me .... I gladly accepted the stay credit and points!
Jul 4, 12, 10:43 am
Yeah - I had it happen once for a Hampton Inn somewhere in Texas. That was probably six or seven years ago. Nothing charged to me and I wasn't going to waste a bunch of time on the phone to give back 1100 points.