Air France Frequence Plus - Check-in system down because of leap second




rb2k
Jul 2, 12, 5:42 am
Hey, here's a little story of joy and wonder:
I had the experience of taking a flight on June 30th while a leap second (http://en.wikipedia.org/wiki/Leap_second) was introduced.

Turns out that the Check-In system of Airfrance ("Amadeus"?), just as a lot of other Java-based programs, didn't like the concept and decided to go down.

I had to stand in the non-moving check-in line for about 3-4 hours at Boston Logan. They brought a little bit of water to the line, sadly no snacks though.

After sitting on the plane for a while, we got told that we had to delay a few more minutes because somebody apparently had luggage checked in but wasn't on board of the airplane.

Instead of the connecting 12:45 to Paris I had to switch to the 16:00 one.
No time to get any food at CDG either...

For this, Air France sent out an email telling me that I'll receive a whooping 1500 extra miles :-/

Would you say it's worth complaining?
I know that they do hand out vouchers that are actually worth something. I fly from STR->BOS and back 2-4 times a year, but that is hardly enough to actually collect enough miles to do anything useful with them.


Cupart
Jul 4, 12, 8:11 am
Would you say it's worth complaining?
I know that they do hand out vouchers that are actually worth something. I fly from STR->BOS and back 2-4 times a year, but that is hardly enough to actually collect enough miles to do anything useful with them.

Hi rb2k,

Welcome to the forum of FT ^

Just out of curiosity, what travel class were you in and do you hold any FF status with FB?

rb2k
Jul 4, 12, 8:12 am
I'm just a peasant in the game of travel ;)
(no status, economy)


Cupart
Jul 4, 12, 8:48 am
Instead of the connecting 12:45 to Paris I had to switch to the 16:00 one.
No time to get any food at CDG either...

Not too sure what you mean with "I had to switch" here, but you should be due a compensation if you were delayed more than x hours flying an EU carrier as per this link (http://en.wikipedia.org/wiki/Regulation_261/2004).

rb2k
Jul 4, 12, 8:55 am
Not too sure what you mean with "I had to switch" here, but you should be due a compensation if you were delayed more than x hours flying an EU carrier as per this link (http://en.wikipedia.org/wiki/Regulation_261/2004).

The 'switching' part was supposed to mean: "I had a layover towards my final destination". Thanks for the link, that should give me all the information I need!



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