bmi diamond club - The Diamond Club - BAEC Avios Transfer Tool : Report successes / issues

Please use this thread to report any issues with the transfer tool.



To find the Transfer Tool in your BA account, click on "Manage my Account" :
http://farm9.staticflickr.com/8164/7486360184_f9df690064_z.jpg

Then "Combine my Avios" :
http://farm9.staticflickr.com/8007/7486360276_f99178ab8f.jpg

http://farm9.staticflickr.com/8014/7486360066_514ee20d0a_c.jpg

http://farm8.staticflickr.com/7266/7486359798_16e11e3992.jpg


ISSUES FOR RESOLUTION

1) 2-way transfers


You will also be able to transfer your destinations miles to Executive Club Avios points at a rate of 1:1. British Airways will also be offering Executive Club customers the ability to transfer from Executive Club Avios points into destinations miles at a rate of 1:1. For example 100 destinations miles could be transferred into 100 Avios points and vice versa.

When will the BA to BD transfer function be available ?

Success ^ & no issues

First issue may be finding it :).

For those new to Exec Club and looking for a special link for us ;) you may share my disappointment that it is in the presumably 'old' Iberia/BA transfer tool with DC added. The following is where I ended up when looking for it here (https://www.britishairways.com/travel/btt/execclub/_gf/en_gb).

Re discussions elsewhere on checking the identities match:

I have no idea if my DoB matched.
The system seems to be designed for your email addresses being different, as it says it is mailing a confirmation to both.


But the move of 1000 miles worked just fine ^.

I thought earlier blurb had talked about being able to move miles/points both ways, but here is a warning on the screen that it is only one-way: DC->Avios :confused:.

Transferred my first 500,000 and no issues.....strange thing though as in my DC accoun, it shows as 2 entries:-

02-Jul-2012 Redemption Redemption certificate #1753114 for BTTRWD-BTT Reward at British Airways Executive Club -469508 0

and

02-Jul-2012 Redemption Bonus: Redemption certificate #1753114 for BTTRWD-BTT Reward at British Airways Executive Club -30492 0

so nett and a 6.5% "bonus" to equate to the number of miles transferred:confused:

Mine went in two lumps as well but in a different proportion to the above...

02-Jul-2012 Redemption Redemption certificate #1753165 for BTTRWD-BTT Reward at British Airways Executive Club -72013 0
02-Jul-2012 Redemption Bonus: Redemption certificate #1753165 for BTTRWD-BTT Reward at British Airways Executive Club -49020 0


Not a problem at all though, must be some back end shenanigans going on but as long as the right amount of Avios show up at BA it doesn't really matter.

Just did the transfer for both myself and the wife's account. Saw the same wierdness as surturminn (2 transactions, one normal and one a 'bonus'). Seemed to work fine from our household account into two non-household BA accounts. Also seemed happy enough to transfer non-transferable miles which is nice since mrs marble has had a few thousand sitting in her account.

Failed at the first hurdle. The Combine My Avios tool has a drop-down with two options - Avios (ie ex-Airmiles) and Iberia Plus. I'm guessing bmi Diamond Club should also appear in this list?

Failed at the first hurdle. The Combine My Avios tool has a drop-down with two options - Avios (ie ex-Airmiles) and Iberia Plus. I'm guessing bmi Diamond Club should also appear in this list?

Same for me, I wonder if it went live too soon?

Failed at the first hurdle. The Combine My Avios tool has a drop-down with two options - Avios (ie ex-Airmiles) and Iberia Plus. I'm guessing bmi Diamond Club should also appear in this list?

It was there a few minutes ago when I took the screen shots. Now its gone from my account too.

Failed at the first hurdle. The Combine My Avios tool has a drop-down with two options - Avios (ie ex-Airmiles) and Iberia Plus. I'm guessing bmi Diamond Club should also appear in this list?

+1. Hopefully will be sorted when it 'officially' goes live tomorrow.

Ooops. Well at least we know it works when it does officially goes live

I managed to sluice mine across, but it's now gone for me too. Did manage to get an MFU in, in the meantime... ;)

Hehe I love that the BA/BD IT team probably thought they'd just quietly test out the live functionality for half an hour and didn't count on FT users immediately finding it and getting lots of transfers done :D

Hehe I love that the BA/BD IT team probably thought they'd just quietly test out the live functionality for half an hour and didn't count on FT users immediately finding it and getting lots of transfers done :D

LOL probably spot on there :D

Hehe I love that the BA/BD IT team probably thought they'd just quietly test out the live functionality for half an hour and didn't count on FT users immediately finding it and getting lots of transfers done :D

:D

Some of us have been checking obsessively, ever since early morning (Singapore time) when 7 (!!!! Seven!!!) seats became available in F for a flight in a few days time...

Just moved mine across with no difficulties.

the Diamond Club transfer option is back. :)

Well that was totally seamless - moved miles into my HoH a/c on BD and then transferred across to my HH BAEC in about a minute :D I did note it's only a one-way transfer and they're previously mentioned moving things both way - not that bothered though as not planning any BD redemptions.

Just confirming that it is also just worked for two US-based accounts.

All rather scary: our combined Avios are now close to the million mark and will go over once our flight to Europe tonight posts.

+1 ^
Actually, I think BA did a very nice job here. This was a breeze and much easier than expected!

Seems to be down again, Getting a cant access this webpage message once BD number and password entered,

Seems to be down again, Getting a cant access this webpage message once BD number and password entered,

Probably overloaded now that the FT community is busy shifting hundreds of thousands of miles out of DC :p

All seems fine here - transferred miles for both myself and a family member to our respective BA accounts.

BA did a very nice job here.

Definitely. ^

Let's hope things go as smoothly when they acquire Lufthansa.

Let's hope things go as smoothly when they acquire Lufthansa.

You owe me a box of tissues for having spat my tea all over my laptop reading that :D

Worked fine with Firefox, not with Explorer 64 Bit.

Done now anyway..

Done here. Seemlying no problems yet...

Done here. Seemlying no problems yet...

I've got a problem!

The original deal, as stated clearly in the FAQ when the deal was first announced, was that 2 way transfers would be possible. But now we get this "You can only move destinations miles from bmi Diamond Club to British Airways - you cannot move your destinations miles back again."

I presume this is linked to the fact that the VS and Qatar partnerships have not ended.

In this case, I cannot see the point in moving your miles unless you must. After all, tomorrow you may need a flight to, say, Dubai and if you still have DC then you still have the option of VS.

Was the transfer both ways before they pulled it for a while?

Was the transfer both ways before they pulled it for a while?

No - pull to BA only

The inability to transfer to a BA HHA is also annoying me. My daughter is in a HHA with her grandparents. To get access to her grandparents BMI miles (the 1k sign-up bonus which I cannot move inside a BMI family account), I would need to break up the HHA and thus close my daughters BA account. Too much trouble for 2k miles.

But I genuinely don't see what the problem is, since inside a BA family account everyone can still see their own pot. It is not like avios.com HHA's where the miles were genuinely pooled.

I don't quite understand, Raffles - I'm in a BAEC HHA (and not the HoH) yet was able to transfer in from my BD account without a problem?

I don't quite understand, Raffles - I'm in a BAEC HHA (and not the HoH) yet was able to transfer in from my BD account without a problem?

Hmm. My parents in law who are in a HHA do not have the transfer option showing. Me and my Mrs do, and we are not in a HHA. That is what made me think that BA is sticking to the stated rule about HHA's (the FAQ at ba.com/bmi does say that if you are in a HHA you cannot transfer in).

Worked very well for me. Transfer was immediate as were confirmation emails from DC and EC. Maybe this BA thing has some good points.

Hmm. My parents in law who are in a HHA do not have the transfer option showing. Me and my Mrs do, and we are not in a HHA. That is what made me think that BA is sticking to the stated rule about HHA's (the FAQ at ba.com/bmi does say that if you are in a HHA you cannot transfer in).Hmm - I thought in the other thread Nicci had said transfer in to HHAs WOULD be possible, it was just that they couldn't replicate the BD HHAs as things worked in a different way. I'm definitely in a HHA and our HHA balance went up as expected! I'm the HoH for the BD one, don't know if that makes a difference or not, but it shouldn't do given you're saying some didn't even have the option to transfer. Are you parents in law definitely looking in the right place? It's just I thought all BAEC users, even those in HHAs, should have that option so they can combine their Avios from IB & Avios.com?

Are you parents in law definitely looking in the right place? It's just I thought all BAEC users, even those in HHAs, should have that option so they can combine their Avios from IB & Avios.com?

You don't think I'd let them operate their own BA accounts do you?! ;)

Let's see what turns up overnight. Current under Your Options under MMA I only see:

Your options
My statement
Update my details
Order Executive Club items
Apply for a Household Account
Change my Household Account

Hehe, I didn't want to say that but guessed it was perhaps the case :p

Mine says:
Your options
My statement
Update my details
Order Executive Club items
Apply for a Household Account
Change my Household Account
Executive Club partner card
Combine My Avios

No problem for me transferring into a HHA.

The T&C appear to have an error. Clause 9 is probably intended to say:-9. Moving destinations miles to Avios using 'Combine my Avios' will NOT count as earning or redeeming Avios and will not prevent the expiry of your Avios balance under the Executive Club Terms and Conditions.Sorry: apparently this clause is intended to allow those who are transferring from BD to BA to be immediately eligible for Reward Flight Saver redemptions.

All four members of my BA Executive Club Household Account also have individual Diamond Club accounts, and this morning all four were able to transfer their DC points into their BA accounts. It went very smoothly and instantaneously. Thank you, BA!

Bit unhappy that the reverse option isn't available, I was looking for a trip to GYD, or one of the other small number of BD mid-haul destinations (with the new 1-2 seating in about a year) and it is, shall we say, rather cheaper with BD (with the BD-G discount) than with BA. Alas I'm rather short on my BD airmiles thanks to burning my little pot on star alliance.

I guess it won't be present due to the VS issue identified, but that is still a change from what was originally advertised

Anyone think this may be due to a missing date of birth on the parents in laws account? Will ask wifey what their dob's are!

Worked for me.

However, the German translation is somehow funny. :D

The field for the "DC Membership No" translated to "DC Keine Mitgliedschaft" vergessen" (re-translated to "No DC membership") and the password request is "Keine Mitgliedschaft vergessen". BA became vicitim of the abbrevtiation for "number" with "No" with is also "Nein". Maybe there should be an adjustment.

Moved the miles. Now the only thing left to do is to remove the bag tag.

Well, it was good as long as it lasted... :(

Anyone think this may be due to a missing date of birth on the parents in laws account? Will ask wifey what their dob's are!

I didn't have the date of birth on my account.

Worked for me.

However, the German translation is somehow funny. :D

The field for the "DC Membership No" translated to "DC Keine Mitgliedschaft" vergessen" (re-translated to "No DC membership") and the password request is "Keine Mitgliedschaft vergessen". BA became vicitim of the abbrevtiation for "number" with "No" with is also "Nein". Maybe there should be an adjustment.

My French brother-in-law was perplexed at St Pancras when the train ticket machine's translated instructions was asking for his 'broche', which has a general meaning in French of spike or skewer type thing. It took a few moments to realise it wanted his PIN :confused:.

Completed my transfer from DC to EC without an issue. All miles (*koff* Avios) safely landed in my account without a delay :)

All done effortless. Good job from BA IT ^

Miles moved to BAEC but apparently not deducted from DC. Obviously, it takes a bit to update and I am in no rush to call India for a last minute booking ;-)

As I expected, the www.avios.com does not support yet the transfer from bmi, just BA and Iberia...

Works like a charm, very impressed! Great job!

Please can someone advise. I did ask on the old thread but didn't get an answer before it was closed.

I understand if I have a BMI Executive Club membership I cannot transfer to an Avios household account? I can't try as I have recently opened the BMI credit card account so as yet don't have any miles. I should have 20,000 soon plus any for spends.

I flew BA on Avios points a couple of months ago and was asked for a BA Executive Club number. As I didn't have one (Avios household account I assumed was not the same thing) I opened one online, had confirmation letter and emails. Its got a balance of zero Avios points though!

So.... I assume I can transfer Diamond Miles from BMI Club to my new BA Executive Club (Blue tier) account? Can I then transfer from that into my household account? I have no idea whether the recently opened BA Executive Club membership will auto link to my Avios Household account? As I say, it was set up later and I don't remember being asked for details of an existing Avios account.

Basically I want to get these 20k plus spend miles from my BMI Diamond Club into my Avios HH account. Any advice welcomed but I am a novice at this so please keep it simple! I also rarely fly, my flights are paid for wholly with Avios, which I earn not through flights, but through converting Tesco points.

All done effortless. Good job from BA IT ^

It did occur to me that the reverse transaction might be dependent upon bmi's IT department...you can draw your own conclusion from that thought :D

I encountered a "details don't match " checked my BA account details and noticed that the City details had a typo. Once the typo was corrected all went through fine .

It did occur to me that the reverse transaction might be dependent upon bmi's IT department...you can draw your own conclusion from that thought :D

I doubt it. They just don't want people to use BA Avios to book VS and similar flights...

So.... I assume I can transfer Diamond Miles from BMI Club to my new BA Executive Club (Blue tier) account? Can I then transfer from that into my household account? I have no idea whether the recently opened BA Executive Club membership will auto link to my Avios Household account? As I say, it was set up later and I don't remember being asked for details of an existing Avios account.

You can certainly go BMI to BA.

I can't remember if you can transfer into an Avios HHA or if you would need to break it up, transfer to your Avios account, and then put the Avios HHA back together. However, either way, it is possible.

What you cannot do is BMI to Avios.com direct.

Success - no issues. The transfer split into 2 parts, one for 2000 miles(Avios) and the other for the remaining 30000-ish miles in my DC account.

Anyone think this may be due to a missing date of birth on the parents in laws account? Will ask wifey what their dob's are!

In light of what someone said about it not working at all with IE 64bit, and a problem I had recently with getting the Aer Lingus status match, I'd try Google Chrome or Firefox and see if it works better or shows all the options, (or if you get a better error message, as I did). Another suggestion would be to clear your browsing history and try again - sometimes works if a Java update is mis-aligned with the website in question.

When so many of these kind of things tend to encounter teething problem it's a very refreshing change to find something that actually works perfectly. Job well done I think.

It worked well for me this morning.

Deleted (finally transfer went through)

Worked very well and quick.

Minus some weird UI issues whereby the tool bar on header and footer appeared twice after clicking via the BMI FAQ page on the BA site. All has worked. (this was on both PC based Firefox and IE8).

I just wish BA would fix the top navigation on their site as using the site via an iPad is completely unusable.

After an initial attempt failed - tool not available - transfer has now been completed successfully.

Not getting a 'combine your avios option' on my Manage Account screen... :confused:

After the initial hiccup, all worked like a charm. Now I have some Avios!

Tool is incredibly slow at the moment and once again bmi DC is not an option to chose from...

I'll try again later.

Seems to be freezing on the combine points page for me!

Failed at the first hurdle. The Combine My Avios tool has a drop-down with two options - Avios (ie ex-Airmiles) and Iberia Plus. I'm guessing bmi Diamond Club should also appear in this list?

Recurring theme, it seems. I'm guessing their trying a bug fix?

...on drop down menu.

Anyone think this may be due to a missing date of birth on the parents in laws account? Will ask wifey what their dob's are!

Not getting a 'combine your avios option' on my Manage Account screen... :confused:
One of my HHA members thought she would play it safe and change her e-mail address on BAEC to match that on DC. The "Combine your Avios" option did not appear under her options until she had clicked the link in the e-mail from BAEC to validate the new address. It's a (very) long shot but if you don't see the combine option maybe changing and validating your e-mail address will cause it to appear?

For those not seeing 'Combine My Avios':

I went into my father-in-laws profile and added his Date of Birth, Nationality, Passport Number (made one up with a July 2012 expiry) and Nationality. As soon as I had done this, 'Combine My Avios' showed up under 'Manage My Account'.

For those not seeing 'Combine My Avios':

I went into my father-in-laws profile and added his Date of Birth, Nationality, Passport Number (made one up with a July 2012 expiry) and Nationality. As soon as I had done this, 'Combine My Avios' showed up under 'Manage My Account'.

You did this on BD or BA?

For those not seeing 'Combine My Avios':

I went into my father-in-laws profile and added his Date of Birth, Nationality, Passport Number (made one up with a July 2012 expiry) and Nationality. As soon as I had done this, 'Combine My Avios' showed up under 'Manage My Account'.

Thanks Raffles!

Make sure your passport details are up to date on your BAEC account and this will work perfectly!

One of my HHA members thought she would play it safe and change her e-mail address on BAEC to match that on DC. The "Combine your Avios" option did not appear under her options until she had clicked the link in the e-mail from BAEC to validate the new address. It's a (very) long shot but if you don't see the combine option maybe changing and validating your e-mail address will cause it to appear?

I had different email addresses on BAEC and DC. It did not work. After changing my BAEC email address and validating the changed, and it worked perfectly.

I had different email addresses on BAEC and DC. It did not work. After changing my BAEC email address and validating the changed, and it worked perfectly.

no, changing the e-mail and confirming it, doesnt do it.
Still the only options are:

Executive Club

Welcome to the Executive Club
Manage my account
My statement
Update my personal information
Apply/change my Household Account
Add or Amend Third Party Nominee
Claim missing Avios
Prevent Avios expiring
Order Executive Club items
About the Club
Collecting Avios
Spending Avios
Purchasing Avios
Sharing Avios
Executive Club offers
Executive Club news
Contact Executive Club
Executive Club Terms and Conditions

I guess, I will try the other thing (entering dob, passport data...)

no, changing the e-mail and confirming it, doesnt do it.
Still the only options are:

Executive Club

Welcome to the Executive Club
Manage my account
My statement
Update my personal information
Apply/change my Household Account
Add or Amend Third Party Nominee
Claim missing Avios
Prevent Avios expiring
Order Executive Club items
About the Club
Collecting Avios
Spending Avios
Purchasing Avios
Sharing Avios
Executive Club offers
Executive Club news
Contact Executive Club
Executive Club Terms and Conditions

I guess, I will try the other thing (entering dob, passport data...)

Click on Manage My Account. A window will open to the right hand side of this list, and Combine My Avios is the last option.

Has now been officially launched by Gav...
Dear

As part of the bmi integration, British Airways is offering Diamond Club members the opportunity to transfer destinations miles to Avios at a rate of 1:1. We're delighted to announce that the new tool, which allows you to transfer destinations miles, is now live.

Using the transfer tool.

You can transfer your destinations miles to Avios at a rate of 1:1. To do so simply log in to your Executive Club account and go to the 'Manage My Account' page. Here you'll find a link to the 'Combine My Avios' tool under the 'Your options' section.

Before you start a transfer please ensure that your contact details, including your name, email address and date of birth, are up-to-date in both your Diamond Club and Executive Club accounts. Transfers can be made between individual accounts, but unfortunately transfers into Household Account balances are not possible.

Transfer Now

Your invitation to join the Executive Club.

In order to transfer your destinations miles from your Diamond Club account, you will need to join the Executive Club via our dedicated enrolment page at ba.com/welcomebmi.

If you are a Diamond Club Gold or Silver member, you can also apply for matching tier status within the Executive Club.

If you have any other queries about your Diamond Club membership, and what the bmi integration with British Airways means for you, please visit our Frequently Asked Questions page, which is updated regularly.

Strong firm handshakes

GavThought the bit about HHAs was a bit confusing given our experience on here?!

Has now been officially launched by Gav...
Thought the bit about HHAs was a bit confusing given our experience on here?!

questions to the folks who could transfer the miles into a house hold account: are the miles transfered into a member's account redeemable by the other hh members? Or do they stay personal (which would explain the "not possible" in the official statement)

questions to the folks who could transfer the miles into a house hold account: are the miles transfered into a member's account redeemable by the other hh members? Or do they stay personal (which would explain the "not possible" in the official statement)Well they're certainly showing up in the HHA overall balance and AFAIK the BA system doesn't have a way for splitting your Avios between truly personal and those in the HHA.

BA system seems to have massive problems.
I get until combine my avios, and when I click this button, waiting and reply website not found

Did you click the Tickbox waiving your right to sue bmi and BA? :D

no, changing the e-mail and confirming it, doesnt do it.
Still the only options are:

Executive Club

Welcome to the Executive Club
Manage my account
My statement
Update my personal information
Apply/change my Household Account
Add or Amend Third Party Nominee
Claim missing Avios
Prevent Avios expiring
Order Executive Club items
About the Club
Collecting Avios
Spending Avios
Purchasing Avios
Sharing Avios
Executive Club offers
Executive Club news
Contact Executive Club
Executive Club Terms and Conditions

I guess, I will try the other thing (entering dob, passport data...)

You have to actually click "manage my account" then the page opens with the menu including "combine my avios"

Globalist

Got as far as transferring the miles, but it then took ages before crashing.

Now getting the "Combine my Avios is not available at the moment" message.

Incidentally, BA say a have a whole 1 mile more that I can transfer over than my bmi account says. ^

The transfer tool is very slow at this moment and time out multiple times.

Email mismatch initially prevented the mile transfer. Changing Email address in BAEC account and then confirming the change seemed to have done the trick.

After clicking back and forth quite a few times, I was able to see that my DC miles are now in Avios, even though the final confirmation screen was never shown to me.

my first post at flyertalk. i want to delete this post but don't see how this can be done, i can edit it allright, but wheres the delete button?

I can help definitely you with that. :D

And when you make another first post, you'll be welcome to FT!


GoldCircle
bmi forum Mod team

1 transfer got through them deducted same time from my DC account and posted in the BA account.
2nd transfer ( from a familiy account ) decucted all the miles from DC account ! now shows 0 destination miles , but them not in the BA account !?!

Is there a way to transfer the other way, from Avios to Diamond Club? Earlier emails we got from them said 1:1 transfer rate going both directions, but the tool on ba.com looks like it will only transfer miles from bmi into Avios.

Is there a way to transfer the other way, from Avios to Diamond Club? Earlier emails we got from them said 1:1 transfer rate going both directions, but the tool on ba.com looks like it will only transfer miles from bmi into Avios.

You cannot transfer the other way. I have successfully transferred to AVIOS, although I couldn't do so this afternoon, presumably due to system overload!

:confused:Does the transfer tool work for US accounts, I am logged into my BA account, under managfe my account, and your options, no option to combine accounts at all I get is:

Blue Member Gain promotion to Bronze membership:300 points.
Your options
My statement
Update my details
Order Executive Club items
Apply for a Household Account
Change my Household Account

--------------------------------------------------------------------------
Advance Passenger Information
If you enter Advance Passenger Information in your profile, it will be included in all future bookings you make with us, including those made through a travel agent. For each booking you make with us, the Advance Passenger Information in your profile will be sent to the Customs and Immigration Authorities of any country in your itinerary that requires it.



Am I missing something? Did I need to register my BMI account first?

Thanks:confused::confused:

I only got error messages in the afternoon, so tried again now. However, the transfer seems to have worked in the afternoon already as I don't have miles in DC anymore. They have not arrived in my BAEC account yet, though. Normal?

Am I missing something?
Yes, see Raffles' post #71 and below

I was unable to get thru the various screens to complete a transfer, I tried several times and then waited a few hours and it worked! Now I have enough Avios to patch together RTW itineraries for my family of 4 on CX, BA and AA. Looking forward to that trip!!

This morning everything seems to work fine again. System was fast, all necessary options were given and transfer was done on the spot with the new avios showing immediately.

2nd transfer ( from a familiy account ) decucted all the miles from DC account ! now shows 0 destination miles , but them not in the BA account !?!

Same here, transferred 350k yesterday afternoon, no longer in my BD account and not showed up in the BA account. :confused:

Just did this. As mentioned in post #71, I added my APIS information on the BA website. Then I was able to see the 'Combine my Avios' option, and it took less than a minute to complete the process of transferring all my miles from BMI to BA and to show in my account :)

Mine worked flawlessly. Transferred all DC HHA miles to my DC account (had done that a while back) and transferred them. They showed up instantly in my BAEC account (also a family account).

There's no hurry to do this, is there? I was planning on doing it a bit later in the Summer, as I plan a few redemptions on bmi Regional first. I believe I read somewhere that the cut-off date is the 27th October for conversions.

Doing it a bit later will mean that the whole system will be calmer and less likely to crash.

Tried it at various points yesterday and this morning - without fail, I get the following message

Your session has timed out, please log in again

I'll leave it for a few days :td:

There's no hurry to do this, is there? I was planning on doing it a bit later in the Summer, as I plan a few redemptions on bmi Regional first. I believe I read somewhere that the cut-off date is the 27th October for conversions.

Doing it a bit later will mean that the whole system will be calmer and less likely to crash.

Not only is there no hurry, but I actually wouldn't do it if you have a big balance as you lose the option of Virgin redemptions. BA will give plenty of warning before pulling it.

Unable to access my DC account from the transfer tool this am.
Phoned BAEC and told all details - NAME, ADDRESS, DOB, & EMAIL - must be the same in both accounts. Not helped by EC and DC displaying address in different formats!!!
Changed these whilst BAEC still on phone and tried again. DC details still not recognised in BA transfer tool. BAEC contact then admitted they had been experiencing problems and it might be worth trying again in a few days!!

9/7/12 - Called BAEC today for assistance with better results. The agent requested my details, and entered them for me, hey presto, DC miles transferred. Turns out I was missing three 0's (zeros) from the front of my DC membership number.
I also enquired about my DC miles accual method (MBNA cc). She told me DC will continue for time being, as will accrual. There is no limit on how many times you can transfer miles to Avios, so long may DC continue!!

There's no hurry to do this, is there?I remain totally and absolutely baffled by why so many people are so desperate to do this on day one.

There's one person I know of who had a very good reason to do it at the beginning - an immediate need for extra miles/Avios to complete an MFU that needed to be done right then.

But I simply can't believe that everyone thinks they're in the same position! There's no merit in itself in having a bigger miles/Avios total that you're not going to use immediately, when a transfer at a later date will be just as easy and quick.

Worked perfectly for me this morning, after a failed attempt yesterday afternoon!

My meagre collection of destination miles are now happily in their new home ^

I remain totally and absolutely baffled by why so many people are so desperate to do this on day one.

There's one person I know of who had a very good reason to do it at the beginning - an immediate need for extra miles/Avios to complete an MFU that needed to be done right then.

But I simply can't believe that everyone thinks they're in the same position! There's no merit in itself in having a bigger miles/Avios total that you're not going to use immediately, when a transfer at a later date will be just as easy and quick.

For some, there will be the fear of use them or lose them!

just done mine, needed to update my telephone numbers to match, but then went through on OSX in Google chrome browser.

Not only is there no hurry, but I actually wouldn't do it if you have a big balance as you lose the option of Virgin redemptions. BA will give plenty of warning before pulling it.

Good advice, thanks! I think that there is also the possibility of Qatar Airways too...

I am more likely to do the conversion quite late in the day, in fact. I havn't understood the hurry with this either, unless one needs to do an urgent redemption.

I remain totally and absolutely baffled by why so many people are so desperate to do this on day one.

There's one person I know of who had a very good reason to do it at the beginning - an immediate need for extra miles/Avios to complete an MFU that needed to be done right then.

But I simply can't believe that everyone thinks they're in the same position! There's no merit in itself in having a bigger miles/Avios total that you're not going to use immediately, when a transfer at a later date will be just as easy and quick.

Some of us want to secure redemptions at peak times in 2013 so why hang around?

Some of us want to secure redemptions at peak times in 2013 so why hang around?Why is a week or two going to make any difference?

If it does (as in my example), then I understand. But I find it hard to believe that everyone's in that position. Yet there's such a clamour to do it on the first day, when it's an irreversible move.

Why is a week or two going to make any difference?

If it does (as in my example), then I understand. But I find it hard to believe that everyone's in that position. Yet there's such a clamour to do it on the first day, when it's an irreversible move.

Yes it does make a difference

I tried for the first time last night. The screen showed up failure message and I received an email as follows...

------------------------------------------------------
We're sorry to say, your request to move your destinations miles between accounts (reference: xyz) could not be completed as the service is currently unavailable.

The transaction will be shown on your bmi Diamond Club account:
- Your bmi Diamond Club account number 0123xyz was debited with xyz,000 destinations miles on 04 July 2012.

However, we could not credit your British Airways account (membership number: abc), please call us as soon as possible, you can see our phone numbers here, quoting reference CMA-British Airways/xyz and we will add them back for you.

Yours sincerely,
bmi Diamond Club

I could not do the transfer as DC account has my middle name and BA account does not. I tried to see if I could remove my middle name online on BMI site, but no luck and the only DC number I could find is UK number and I'm in US. Anyone have a US number for DC (BMI sales office of no help) or suggestion of how to change my DC name to remove my middle name? Thanks.

I could not do the transfer as DC account has my middle name and BA account does not. I tried to see if I could remove my middle name online on BMI site, but no luck and the only DC number I could find is UK number and I'm in US. Anyone have a US number for DC (BMI sales office of no help) or suggestion of how to change my DC name to remove my middle name? Thanks.Sorry, don't know any alternate number but if you use Skype (or similar) it'll only cost you pennies to call :D

Did the transfer work immediately for everyone?

The miles were deducted from my bmi account 3 days ago, but have not yet appeared on my BA account.

For my colleague, the points were available immediately on his BA account,

Just did - pts appeared immediately.

Time to ditch the good and old BMI mastercard?

Time to ditch the good and old BMI mastercard?Not necessarily - it depends if you're trying to hit a target spend on the BA Amex for a companion voucher or not. Otherwise the 1.5 Avios/pound earning rate on the MasterCard is pretty good given the lack of annual fee & generally more widespread acceptance of MasterCard vs Amex!

Just transferred my first tranche of miles from Diamond Club to BA. Had to resuscitate my BA membership, so long untouched (been a member for decades but did not go back to accruing miles to them after they swiped 100,000 miles out of my account). Once I did a password refresh on the BA account the transfer went through smoothly following the instructions upthread. 2 emails appeared immediately confirming the transfer : 1 from BA, 1 from Diamond Club. Impressed.

I transferred my 7K from the signup bonus and a Hilton spring double dip. Did not work in Chrome. Transferred instantly in IE.

Uh-oh. Ignore my previous joyful post. Smooth transfer, all miles transferred 6th July. Confirmed by an email from BA, and an email from BMI.

Today 7th July one day later, checked BA account. All miles transferred showing as expired!:mad:

I am going to have to call BA tomorrow. This is going to be fun. :rolleyes:

Not only is there no hurry, but I actually wouldn't do it if you have a big balance as you lose the option of Virgin redemptions. BA will give plenty of warning before pulling it.

On this occasion I don't think I would agree. I suspect 30 days at most based on some of the recent changes.

A friend of mine got the following error message after input the BMI # & password:

Combine my Avios is not available at the moment. Please try again later

Any idea about the cause of the problem (neither of the 2 accounts is HHA)? TIA

In case you can't find your account info at BMI, here's a link: https://www.flybmi.com/bmi/en-gb/loyalty-programmes/diamond-club/members/manage-my-account/update-my-details.aspx

Uh-oh. Ignore my previous joyful post. Smooth transfer, all miles transferred 6th July. Confirmed by an email from BA, and an email from BMI.

Today 7th July one day later, checked BA account. All miles transferred showing as expired!:mad:

I am going to have to call BA tomorrow. This is going to be fun. :rolleyes:

Had the same problem on Friday. Called the hotline. The girl had to talk to her supervisor:
They told me that my last flight on BA was more than 3 years ago. Thus the avios expired.
The avios will be reactived in a couple of days and will remain valid for 90 days.
To prevent expiration I will have earn/buy or spend avios in the next 90 days.

Up to now the avois are not reactivted (but its weekend...);)

JT

I did not get time to call BA today about the miles I successfully transferred form DC to BA 2 days ago, that were marked expired on the following day!

But if poster above is saying that BA will demand I add to my avios in the next three months just to satisfy their system :mad:, then this is not going to be possible as I'm not flying in the next three months. Plus I'm not going to pander to a system that treats someone who formerly flew BA and is willing to give them another go, worse than someone just off the street opening a new BA account who doesn't find all their transferred miles expire immediately.

Those thousands of miles were earned fair and square with DC. They are valid miles. They have not become invalid through the transfer. I'm not going to accept this :mad:. On second thoughts, I might have to wait a week before I call BA so as to avoid embarrassing myself by being really rude to them if that is what they are going to say...! we need a level playing field. those miles are just as valid as anybody else's. If this is a taste of BA then perhaps I will rethink my decision to give them another tryout.

If they are going to mark them expired then they can jolly well give them back then! This would be a valid case for the miles to come back as they can';t just disappear. Perhaps they'll enjoy the admin more of giving them back and I'll plan to use them on Virgin or something. Plus, what's so different about someone who hasn't accrued to BA in three years, compared to someone who opened a new BA account yesterday that's never flown BA at all? Why should someone that never flew before, not have their transferred DC miles expire immediately too?:mad:

This 90 day expiry rule story is a load of waffle.

God knows where the agents got that info from. :confused:

My understanding is though that you don't need to fly, just 'earn' an Avios. I know it's frustrating, but perhaps this thread might be of use? http://www.flyertalk.com/forum/british-airways-executive-club/1362575-cheapest-way-get-least-1-avios.html

Had the same problem on Friday. Called the hotline. The girl had to talk to her supervisor:
They told me that my last flight on BA was more than 3 years ago. Thus the avios expired.
The avios will be reactived in a couple of days and will remain valid for 90 days.
To prevent expiration I will have earn/buy or spend avios in the next 90 days.

Up to now the avois are not reactivted (but its weekend...);)

JT

Update:
Avois have been re-instated^^

Update : I called BA today to mention that all my miles had transferred from BMI successfully 3 days ago, then when I checked in my BA account 1 day later all the miles I had transferred were suddenly all marked expired!

BA explained this is a system glitsch and they will sort it immediately so the miles will be OK. Realistically I'm expecting this to take a day or two. Obviously I'll post if not :D

This 90 day expiry rule story is a load of waffle.

God knows where the agents got that info from. :confused:Well, someone in the BMI international call centre did tell me they have been taken on by BA... :p.
Sorry, couldn't resist it :-)

Unable to access my DC account from the transfer tool this am.
Phoned BAEC and told all details - NAME, ADDRESS, DOB, & EMAIL - must be the same in both accounts. Not helped by EC and DC displaying address in different formats!!!
Changed these whilst BAEC still on phone and tried again. DC details still not recognised in BA transfer tool. BAEC contact then admitted they had been experiencing problems and it might be worth trying again in a few days!!

9/7/12 - Called BAEC today for assistance with better results. The agent requested my details, and entered them for me, hey presto, DC miles transferred. Turns out I was missing three 0's (zeros) from the front of my DC membership number.
I also enquired about my DC miles accual method (MBNA cc). She told me DC will continue for time being, as will accrual. There is no limit on how many times you can transfer miles to Avios, so long may DC continue!!

Same error message 4 days in row.:confused:

Combine my Avios was unsuccessful

Combine my Avios is already open. This session and any related sessions have now been cancelled. Please try again later

Same error message 4 days in row.:confused:

SAME!

I'm a mac user. I had tried safari, firefox, chrome and opera. However, every time I clicked "https://www.britishairways.com/travel/btt/execclub/_gf/en_gb" on bmi's website, it took me to the baec site without no further options to go with. My name and address on baec and bmi is identical. I would appreciate any suggestion. Thanks!

I'm a mac user. I had tried safari, firefox, chrome and opera. However, every time I clicked "https://www.britishairways.com/travel/btt/execclub/_gf/en_gb" on bmi's website, it took me to the baec site without no further options to go with. My name and address on baec and bmi is identical. I would appreciate any suggestion. Thanks!

I also had issues in OSX, Nicci contacted me by PM and asked if I could try another browser - I went with IE7 and it worked first time ^

Thanks for the tip. However, I tried IE in the WinXP under Parallels Desktop but had no luck.
I also had issues in OSX, Nicci contacted me by PM and asked if I could try another browser - I went with IE7 and it worked first time ^

Did the transfer work immediately for everyone?

The miles were deducted from my bmi account 3 days ago, but have not yet appeared on my BA account.

For my colleague, the points were available immediately on his BA account,I asked BAEC. Their answer:

"Avios moved using 'Combine my Avios' will usually be shown against the Executive Club account immediately and will usually be available for use immediately. However, occasionally the transaction may take longer to show and until shown, the Avios will not be available for use. You will receive an email from each Programme to the registered email address to confirm you have initiated the transfer of your destinations miles to Avios from one Programme to another Programme.

I would advise you to wait for sometime as there are instances where some of our members have received their destination miles after a few days of delay. If you still need further assistance with this, please contact your dedicated Service Centre, where one of our agents will be able to assist you."

Did someone actually receive Avios after a few days if they were not credited immediately?

It took me three times, but I eventually transferred my BMI miles to Avios. However, I've tried nearly 50 times and can't do the same for my wife's account.

There is no option to "combine miles" under the "Manage My Account" tab on the ba website. When I go through bmi's website, I'm connected to ba's website and the bar says "transfer tool" at the top, but I'm not getting anything other than a view of my ba account info. The same result happens when I click on the link in the email inviting me to convert.

Thus --- if there is no option to combine points on my ba page, what do I do?

Thanks

It took me three times, but I eventually transferred my BMI miles to Avios. However, I've tried nearly 50 times and can't do the same for my wife's account.

There is no option to "combine miles" under the "Manage My Account" tab on the ba website. When I go through bmi's website, I'm connected to ba's website and the bar says "transfer tool" at the top, but I'm not getting anything other than a view of my ba account info. The same result happens when I click on the link in the email inviting me to convert.

Thus --- if there is no option to combine points on my ba page, what do I do?

ThanksIf you're not seeing the option under MMA then does your wife's account definitely have her DOB entered? - from what I understand that's what has caused issues for others with this option not showing up.

If you're not seeing the option under MMA then does your wife's account definitely have her DOB entered? - from what I understand that's what has caused issues for others with this option not showing up.

Thanks, that might be it. It seems I need to get her passport info together to update that section, but I'll try that.

Thanks, that might be it. It seems I need to get her passport info together to update that section, but I'll try that.Yep, hopefully entering the APIS info will do the trick - IIRC that was what worked for Raffles' parents-in-law's accounts!!

Yep, hopefully entering the APIS info will do the trick - IIRC that was what worked for Raffles' parents-in-law's accounts!!

Yeah that worked. Although only by getting there through bmi's website. There was still no option to combine avios on the ba site.

Regardless, it's done. Thanks for your help!

Yeah that worked. Although only by getting there through bmi's website. There was still no option to combine avios on the ba site.

Regardless, it's done. Thanks for your help!No probs, glad it worked in the end :D

My transfer was immediate - no issue encountered during transfer, and the miles are already in my BA account. Overall, it took about 45 seconds.

Yeah that worked. Although only by getting there through bmi's website. There was still no option to combine avios on the ba site.

Regardless, it's done. Thanks for your help!I 'pulled' my miles form DC into BA with no problem by logging only into the BA website. This enabled me to check that my old BA account was in order first. Then I followed the instructions upthread. The miles transferred straight over with confirmation emails from both BA and BMI immediately.

I didn't need to go to the BMI website to do this. The BMI website seems to be losing bits daily.... I think this might be taken as a hint to anyone who wants to use any facility of Diamond Club that remains.. to do it sooner than later :-)

Thus --- if there is no option to combine points on my ba page, what do I do?

Thanks

My wife's account had the same problem....no combine Avios option under Manage my Account. I had changed her BAEC email address to match that of her DC account and hadn't confirmed it using the link on the email that BA had sent her.
Once I confirmed it the Combine my Avios link appeared.

I could see the "combine my avios" after inputing my passport information on ba. The transfer was immediate. Thanks!

Well, worked fine for me :-)

Sorry, haven't read the thread (don't you know who I used to be, etc), but I was really impressed with the transfer process (with the small caveat that it doesn't work in Safari - I was on a desktop, don't know if there's a problem with mobile Safari too, that would be problematic for users of iThings...).

(don't you know who I used to be, etc)

Yes, we haven't seen you for a while, Wingnut. Isn't that you on the right? And ajamieson on the left?


http://farm8.staticflickr.com/7099/7316412350_752a8bdf52_z.jpg

Just completed the switch over. No problems at all and miles showed up straight away in my BA account.

Thank you for this tutorial. I had saved the email I got from bmi. I thought I had to begin by logging into my bmi account, and then look for the transfer option. I was going nowhere fast. This made it clear and easy.

And ajamieson on the left?
I've always thought he was more strawberry blonde...

apologies in advance as I haven't had the time to read through this whole thread... I'm trying to transfer my BMI miles to BAEC. I have an existing BAEC account from when I lived in the UK until 2005. The address is a UK one.

When I go to do the transfer, I get the error message saying the accounts don't match. I'm guessing this might be because the two addresses are different? (One UK one AU.)

So I try to change my BAEC address to my current one, but it gives me a 'your region is not eligible for membership'.

Thoughts?

You can't have a BAEC account in Australia. You can change your BMI address instead. Also make sure the e-mails, names and date of birth are the same in both accounts.

The transfer tool worked fine for me. Just transferred 420,000 BMI miles. Boy, am I glad BA took them on one for one. I call that a result!

Does anybody know if it is possible to transfer from Diamond Club to Iberia Plus without passing through BAEC?

Just wondering as a friend of mine has a Qatar Airways flight coming up and only has an Iberia account. So I duly recommended that she open a DC account to get something for the QR flight, and then transfer across, but avoiding the intermediate step of BAEC would save some hassle...

Does anybody know if it is possible to transfer from Diamond Club to Iberia Plus without passing through BAEC?


Not possible.

The "combine my avios" tool does not show up under my manage my account page. I checked that email, names and address both reflect equally across both sites. Any suggestions on what I am missing? Cheers

The "combine my avios" tool does not show up under my manage my account page. I checked that email, names and address both reflect equally across both sites. Any suggestions on what I am missing? CheersHave you tried entering APIS/passport info on the BA site? That seemed to do the trick for some.

Have you tried entering APIS/passport info on the BA site? That seemed to do the trick for some.

Worked! Thanks

Worked! ThanksWoohoo ^ :)

You can't have a BAEC account in Australia. You can change your BMI address instead. Also make sure the e-mails, names and date of birth are the same in both accounts.

thanks. swapped to my UK addresses now works :)

Not necessarily - it depends if you're trying to hit a target spend on the BA Amex for a companion voucher or not. Otherwise the 1.5 Avios/pound earning rate on the MasterCard is pretty good given the lack of annual fee & generally more widespread acceptance of MasterCard vs Amex!

Thanks. Are they going to reissue them or how will that work? Pts used to post to the bmi account.

Thanks. Are they going to reissue them or how will that work? Pts used to post to the bmi account.None of us know for now - as long as DC exists and the BD->BA transfer tool is working I'm quite happy with that situation though! I think they'll need to at least give a couple of months notice though for us to have time to stop spending and credit existing miles across.

Done without trouble.

Same. No trouble for my transfer.

Lovely Jubbly :) I'm 10566 avios richer!

after successfully transferring all miles to avios, is there a way to say adios diamond club by deleting the account online or via e-mail? Or do they still need a letter by snail mail?

after successfully transferring all miles to avios, is there a way to say adios diamond club by deleting the account online or via e-mail? Or do they still need a letter by snail mail?

I don't see any need to delete it. :confused:

If you don't want them to have your contact details just change them.

thanks. swapped to my UK addresses now works :)

I have my address in USA, I tried to transfer my Diamond miles (only 6,000) several times to BAEC Avios. It never worked. Not a big deal, just asking...

If you ask, better to clarify what exactly is wrong. In general, you must have all your details in the profile, including date of birth, and names, date, e-mail in both BA and DC account must match. The problem for sure is not your USA address.

Has anyone received a definitive answer regarding the fate of miles that "expire" immediately upon transfer to BAEC? This happened to me yesterday and now I hesitate to transfer my wife's miles.

Cheers,

CJ

If you ask, better to clarify what exactly is wrong. In general, you must have all your details in the profile, including date of birth, and names, date, e-mail in both BA and DC account must match. The problem for sure is not your USA address.

neuromancer:

Thanks! I believe that I have not all the details in the profile. For 6,000 points is no neet to enter all the details .... again thanks for you help!

Has anyone received a definitive answer regarding the fate of miles that "expire" immediately upon transfer to BAEC? This happened to me yesterday and now I hesitate to transfer my wife's miles.

Cheers,

CJ

what happened?

Uh-oh. Ignore my previous joyful post. Smooth transfer, all miles transferred 6th July. Confirmed by an email from BA, and an email from BMI.

Today 7th July one day later, checked BA account. All miles transferred showing as expired!:mad:

I am going to have to call BA tomorrow. This is going to be fun. :rolleyes:

This. I had not had activity in either acount in over 3 years, but would think the transfer counts as activity.

Has anyone received a definitive answer regarding the fate of miles that "expire" immediately upon transfer to BAEC? This happened to me yesterday and now I hesitate to transfer my wife's miles.

Cheers,

CJ

This. I had not had activity in either acount in over 3 years, but would think the transfer counts as activity.

oh!!! thanks for the warning! this has also happened to me! I just checked, miles transferred in on 16 July and on 17 July it has taken them all away and I am at zero!

looking forward to hearing what has caused this!!

This problem - as well as its solution - was reported by me previously on this thread. Perhaps there is some problem with "Search" ? currently.

Basically, you call BA Executive Club and they sort within 1 day.

This problem - as well as its solution - was reported by me previously on this thread. Perhaps there is some problem with "Search" ? currently.

Basically, you call BA Executive Club and they sort within 1 day.

thanks. Yes I read back through the thread after and found they had been reinstated. CJ99's response seemed to indicate there was no 'difinitive' answer... but i see there is a 90 day solution...

I'll call BAEC today to get mine fixed.

This problem - as well as its solution - was reported by me previously on this thread. Perhaps there is some problem with "Search" ? currently.

Basically, you call BA Executive Club and they sort within 1 day.

"Search" is working robustly. However, I read into the posts some confusion over whether the reinstatement and 90-day grace period are official policy. It sounds as though they are.

i called them today - they are aware of the glitch. Said it could take 'up to 7 days' to reinstate the miles, but 'likely to be less time, we just say 7 days in case'.

They also confirmed 36 month expiry. i mentioned some reports of a 90 day 'interim' period during which you might have to earn an avio - she said absolutely not - 36 months it will be.

I did another transfer today, switching some miles from my BMI account to BA account (extra miles courtesy of MBNA).

No problems again, and balances in the in BA Account reflected straight away, and slightly later in the BMI account.

neuromancer[/B];18926036]...... Also make sure the e-mails, names and date of birth are the same in both accounts.

I transfered my points from BMI to BA. But can NOT transfer the points for my wife .... I am going to check e-mails & names ... however, at BMI is no "date of birth" to enter ... BTW, we only have a couple of points, so no big deal.

I transfered my points from BMI to BA. But can NOT transfer the points for my wife .... I am going to check e-mails & names ... however, at BMI is no "date of birth" to enter ... BTW, we only have a couple of points, so no big deal.If that doesn't work you could always add your wife to a household account at the bmi end, transfer the points into your bmi account then across to BA from there.

If that doesn't work you could always add your wife to a household account at the bmi end, transfer the points into your bmi account then across to BA from there.

alanjrobertson:

Thanks. I am going to try this!

No prob, let us know how you get on :-)

I checked here:

https://www.flybmi.com/bmi/en-gb/loyalty-programmes/diamond-club/transfer-your-destinations-miles-to-avios.aspx

I found this:

Before you request to transfer your destinations miles into Avios, please ensure that your contact details, as well as your name and date of birth, are up to date in both your Diamond Club and Executive Club accounts.

and this:

.... transfers of Family Membership balances are not permitted.

1. BMI has not my/our DATE OF BIRTH! However, I could transfer my points from BMI to BA!
2. I guess "household account" will not work!

I tried a lot and nothing worked for my wife. I may call BA ...

The household account reference is wrong, I have household accounts at both bmi and BA ends and it works fine. Did you try setting one up at the bmi end? Also others have found BA sometimes need more info, so you could also try setting up full APIS info for your wife.

I checked here:

https://www.flybmi.com/bmi/en-gb/loyalty-programmes/diamond-club/transfer-your-destinations-miles-to-avios.aspx

I found this:

Before you request to transfer your destinations miles into Avios, please ensure that your contact details, as well as your name and date of birth, are up to date in both your Diamond Club and Executive Club accounts.

For those who are late to this, like myself, don't forget that it states that it can take up to 28 days for profile modifications at Diamond Club to be processed. I updated mine yesterday, and will wait a while before starting up with the BAEC.

The big question is this: is it better to join the BAEC using the link sent in the DC email sent out on 3rd July, which has the promotion code ECBMI1 embedded in the form? Or to join the BAEC without any reference to Diamond Club whatsoever (which is what I did yesterday, but I haven't clicked on the confirmation link yet)?

The combine the avios link does not seem to be working today. When hit and following entry of BA exec club number etc it opens the summary page ok on BA but does not link directly into the page to enter BMI number and amount of miles requesting to be transferred. Anyone else have this issue today?

Near real time transfer from bmi to BA today... pretty cool. :) Mrs aidanc will get to see the inside of T5 next month!

Working seamlessly today, miles showed in the BA account immediately.

Thank you and happy to report seamless transfer done in seconds today. Must have been a wee "issue" when previously attempted.

:(

I did the transfer and suffered the 'balance reset to zero' because of expired miles.

Almost 4 weeks later and the points haven't been reinstated - despite several emails (all of which have been promptly replied to ^).

The response came back it can take 28 days - but I don't see how it can take that long to reverse an entry... I'll wait until the exact 28 day mark and try again...

The combine the avios link does not seem to be working today. When hit and following entry of BA exec club number etc it opens the summary page ok on BA but does not link directly into the page to enter BMI number and amount of miles requesting to be transferred. Anyone else have this issue today?

I get the same issue, you login and it then opens a summary page, within a summary page (frame within a frame). Found the only way to get it working is accessing the link by clicking through My Account etc. as noted in post 1, that then seems to work. If you just dump in the URL it seems to give that strange error (tried in FF/Chrome/IE).

You would imagine that after 30 days this would be working? Transferred 50K BMI to BA and what happened?

10-Aug-12 10-Aug-12 Combine My Avios 0 50,000
10-Aug-12 10-Aug-12 Expired Avios 0 -50,000

Failed today when trying to transfer. I got the following email:

Dear MR D,

We're sorry to say, your request to move your destinations miles between accounts (reference: xxxxxxxxxxxxxx) could not be completed as the service is currently unavailable.

The transaction will be shown on your bmi Diamond Club account:

Your bmi Diamond Club account number xxxxxxxx was debited with 2,759 destinations miles on 16 August 2012.

However, we could not credit your British Airways account (membership number: xxxxxxxx), please call us as soon as possible, you can see our phone numbers here, quoting reference CMA–British Airways/xxxxxxxxx and we will add them back for you.

Not working for me today:

Your session has timed out, please log in again
Su sesion ha caducado, por favor, acceda de nuevo
Ihre Sitzung ist abgelaufen, bitte melden Sie sich erneut
Votre session a expire, s'il vous plait vous connecter a nouveau
La sessione e scaduta, si prega di accedere di nuovo

any idea why ""combine my avios"" is not showing in my account?

any idea why ""combine my avios"" is not showing in my account?

Same here. I just did it for my account fine, but when I tried it with my fiance's account there is no "combine my avios" option. :confused:

Same here. I just did it for my account fine, but when I tried it with my fiance's account there is no "combine my avios" option. :confused:

Could be related to the problems that people reported they are having.

I am confused after reading the thread about the transferability.

It seems to me if you have a household account at BAEC, your BMI Diamond individual account balance cannot be transferred to the SAME individual account at BAEC that is a member of the household account.

Do I understand it correctly?

There's no issue transferring from a bmi individual a/c to a BAEC HHA - they just didn't word their FAQs very well!

There's no issue transferring from a bmi individual a/c to a BAEC HHA - they just didn't word their FAQs very well!

Except for the technical issues over there.

Except for the technical issues over there.LOL yes - sorry when it's working there's no issue - it's just generally not working at all just now!

There's no issue transferring from a bmi individual a/c to a BAEC HHA - they just didn't word their FAQs very well!

Except for the technical issues over there.

LOL yes - sorry when it's working there's no issue - it's just generally not working at all just now!

So, technical issues aside, the transfer should be initiated from the BAEC HHA from each member, right? (assuming the issues would resolve themselves later.)

Same here. I just did it for my account fine, but when I tried it with my fiance's account there is no "combine my avios" option. :confused:


It is listed under manage my acct.

So, technical issues aside, the transfer should be initiated from the BAEC HHA from each member, right? (assuming the issues would resolve themselves later.)Yep :)

Not working for me today:

Probably something to do with the thousands of new members (http://www.flyertalk.com/forum/milesbuzz/1377962-free-1000-avios-creating-bd-account.html) crashing the site.

Probably something to do with the thousands of new members (http://www.flyertalk.com/forum/milesbuzz/1377962-free-1000-avios-creating-bd-account.html) crashing the site.

Oh great! Loads more people who don't even know what bmi is trying to squeeze every last mile out of it. :rolleyes:

any idea why ""combine my avios"" is not showing in my account?

Make sure you have entered your date of birth.

Currently the conversion rate is 1:1 BMI mile to BA mile (Avios).

What's the consensus on how this rate might change in the future? Will it always be 1:1 or might it worsen?

Make sure you have entered your date of birth.

I checked the "Manage my account" ... there is no question "date of birth"
May be we are US members?

Not at: Diamond Club account information

And not at: Update My Details

Only this:
Change your password
Change your email address
Update your address
Update your contact details
Update your communication preferences
Add travel agent details

I checked the "Manage my account" ... there is no question "date of birth"
May be we are US members?

Not at: Diamond Club account information

And not at: Update My Details

Only this:
Change your password
Change your email address
Update your address
Update your contact details
Update your communication preferences
Add travel agent detailsHave you entered the details on the BA side under APIS info within Manage My Account?Advance Passenger Information
If you enter Advance Passenger Information in your profile, it will be included in all future bookings you make with us, including those made through a travel agent. For each booking you make with us, the Advance Passenger Information in your profile will be sent to the Customs and Immigration Authorities of any country in your itinerary that requires it.
> Update my profileIf that doesn't work then I think you may need to call bmi to correct the info on that account.

I transfered my miles from BMI to BAEC Avios ... it worked!
The transfer for Mrs. USAFAN does NOT work! I guess that I have to call BA or BMI.
Anyway, thanks .....

You've been asked to enter it at sign up, but as it is bmi's IT you cannot see it. You can enter the date of birth in your BA account - Advance Passenger Information. If it doesn't work after that, you'll need to call bmi to have it corrected.

Or add Mrs USAFAN to a bmi HHA, transfer her miles across on the bmi side, then use the already working bmi - > BA transfer method on your account to move them across?

You've been asked to enter it at sign up, but as it is bmi's IT you cannot see it. You can enter the date of birth in your BA account - Advance Passenger Information. If it doesn't work after that, you'll need to call bmi to have it corrected.

Just checked .... Date of birth is in her BA account!
Thanks for all help .... I am going to call BMI and/or BA soon ....

Thanks again to all of you!

any idea why ""combine my avios"" is not showing in my account?


Possibly no date of birth on your account - if so complete your APIS details then it should work.
Or
You havent validated your email address , or your email address is out of date and there is a message on your account when you login stating BA have been unable to send you emails.

I just completed my registration to BMI DC and transfer to BAEC. It was a bit hard to find the registration page for DC, but after that, is was very simple to complete the transfer.

No question about birth date. No problem finding Combine My Avios.

Eric:)

Currently the conversion rate is 1:1 BMI mile to BA mile (Avios).

What's the consensus on how this rate might change in the future? Will it always be 1:1 or might it worsen?

My guess is that it will be 1:1 until BA decides to wind up the DC scheme (or let it survive just for Regional), at which point a cutoff date will be announced and the rate will then become 1:0.

I press on the red Combine my avios button and all that happens is a window opens within the page with the same page duplicated in it. Anyone else have this problem?

Using Firefox browser.

I press on the red Combine my avios button and all that happens is a window opens within the page with the same page duplicated in it. Anyone else have this problem?

Using Firefox browser.

Yeh. I've had that issue. Normally only happens if I copy/paste in the URL.... try then navigating again to the link (in the sub frame) and see if it works. That's what I had to do....

How do you navigate to the transfer tool from within the duplicate BAEC page? The first time I tried to transfer, it said one was already in progress, then on future occasions just opened up a page within a page as described above, whichever browser I use.

I've just used the tool to transfer some miles earned on QR and I'm impressed at the speed and slickness of the whole process.

Firstly the miles landed in my Diamond Club account within 24 hours of landing in Manchester which is wonderfully fast, and a few clicks and they were lodged in my BA Exec account. All in all very neat.

How do you navigate to the transfer tool from within the duplicate BAEC page? The first time I tried to transfer, it said one was already in progress, then on future occasions just opened up a page within a page as described above, whichever browser I use.

My error was to use the link in the email sent by BMI, and then try it from within the BMI site, and finally (apparently) to use Opera.

The link is in Manage My Account in the BAEC site and it works fine in Internet Explorer.

Repeated copies of the same error:

Your session has timed out, please log in again
Su sesion ha caducado, por favor, acceda de nuevo
Ihre Sitzung ist abgelaufen, bitte melden Sie sich erneut
Votre session a expire, s'il vous plait vous connecter a nouveau
La sessione e scaduta, si prega di accedere di nuovo

*sigh*

I get BMI in the drop down, and the space to enter my BMI DC # and pw...

Then the above listed error when I hit SUBMIT.

*edit* The problem was using Safari on OSX. Firefox resolved the problem; now 14K richer on BA.com :D

Just transferred my miles in to BA. No problem at all 15 seconds and job done.

Goodbye bmi and thanks ^

Just transferred my miles in to BA. No problem at all 15 seconds and job done.

Goodbye bmi and thanks ^

Yep, me too. Just cashed out.

My AwardWallet look very strange to me - miles in odd places. Status in odd places - it's funny to see so much status all in a row! :D

I finally got over a problem by using a PC with IE. So I got my miles transferred.

But, for my wife and kids, I keep getting an error that I need to call - not the timeout error I was getting on my Mac.

I've check DOBs and addresses, but still no luck. Any other ideas before I spend the time to call?

It wasn't terribly intuitive (time taken reading through this thread helped) but after half an hour or so of effort, I've just transferred a little under 500000 BMI miles to Avios. Now to start spending them.

It's just a pity I didn't maintain my BMI Gold card. Those of you who did have seriously lucked out in this respect!

I finally got over a problem by using a PC with IE. So I got my miles transferred.

But, for my wife and kids, I keep getting an error that I need to call - not the timeout error I was getting on my Mac.

I've check DOBs and addresses, but still no luck. Any other ideas before I spend the time to call?

OK - so the problem with my son's account was that while the emails matched, they were the same as the emails on my account. Changed both to something different and his worked.

For my daughter, her email addresses didn't match. Fixed that. Worked.

A hint on the emails - if you change them on the BA side, you have to verify through the email, or you can't get a "combine my Avios" link again.

On my wife's, though, the points are gone from her BMI account, but haven't arrived in her BA account. I saw several posters mention this about a month ago, but no follow-ups. I'll assume they'll show in a few days since I'm guessing those guys would have posted back if there was still a problem.

No. Transfer is immediate, if they don't arrive that means there is a problem and it will not resolve by itself. You need to call, they'll fix it. By the way, you should have received an email saying that one account has been debited, but the other has not been credited and you need to call.

It's just a pity I didn't maintain my BMI Gold card. Those of you who did have seriously lucked out in this respect!

You're right :p:p:p

Transferred most of my miles today, couple of thousand left and waiting to gather up a few HH points before I move those. Process was seamless.

Am becoming increasingly enamoured with BA, so far all my inteactions with them have been very positive.

I still receive follwing error message when I try to transfer my bmi miles through "Combine My Avios" on BAEC website.

Combine my Avios was unsuccessful

Combine my Avios is already open. This session and any related sessions have now been cancelled. Please try again later

I have checked

My addresses both on bmi DC and BAEC are the same.
I have completed APIS info(incl. my birthday date) on BAEC side


FYI, I have bmi DC Family membership and BAEC Household account.
I'm only trying to transfer "my miles", not my family's.

I have tried on different web browsers to determine if browser is the problem or not. But it didn't work on IE8, Firefox 3.5, Opera 11.

late to the party, but just cancelled a Diamon Club reservation so decided it was time to transfer my miles to what I hoped would be my Avios.com account (where I already have 14,000)

Transferred my DC miles to my newly created BAEC quickly and easily

However, it won't let me transfer from my BAEC to my Avios account :(. It says I can't as my Avios is a household account

What are my options? Change my BAEC to a household account? Would that work? Or somehow deconstruct my Avios account so I'm the only one left standing? :confused:

You have to dissolve the Avios household account. Unfortunately this requires sending documents in writing I think.

darn, sounds like a pain :/. As long as I can keep all the avios in my own (one) account rather than splitting them (my mum doesn't collect Avios anymore anyway, hehe)

Any idea what could be wrong with the transfer tool or the accounts?
Keep on getting this message:


Combine my Avios was unsuccessful
Combine My Avios is currently unavailable

Your move has failed. We have emailed a confirmation of your transaction to the following registered email addresses:


I got an email saying:


We're sorry to say, your request to move your destinations miles between accounts (reference: 1100503313) could not be completed as the service is currently unavailable.

This means the following transactions will be shown on your bmi Diamond Club account:
• Your bmi Diamond Club account number XXX was debited with 4,000 destinations miles on 06 September 2012.
• Your bmi Diamond Club account number XXX was re-credited with 4,000 destinations miles on 06 September 2012.

Any idea what could be wrong with the transfer tool or the accounts?
Keep on getting this message:



I got an email saying:

Are you trying to transfer the 4000 sign up bonus points from a while ago....I read somewhere that these are not transferable to BA.

Are you trying to transfer the 4000 sign up bonus points from a while ago....I read somewhere that these are not transferable to BA.

They are transferable. They're not transferable between BMI household account members but the BMI->BA transfer made it possible to finally do so :)

darn, sounds like a pain :/. As long as I can keep all the avios in my own (one) account rather than splitting them (my mum doesn't collect Avios anymore anyway, hehe)Yes, to break an Avios.com Household Account you need to fill out a paper form - in that form it askes you how you would like the balance to be split (IIRC on a percentage basis)

As soon as I entered my APIS information, it let me transfer my miles. Bye Bye BMI :(

Success to transfer to my BA Family account one by one

:)

Had several family members BMI accounts with 4k or 5k sign up bonus miles which could not be transferred up to Head of Household account in BMI

If I open BAEC accounts for these family members with orphaned miles, can I then
a) transfer the BMI sign on bonus miles across to their own BAEC accounts
b) move the miles up from their individual BAEC accounts to my BAEC Head of Household account?

a) yes
b) that's not how the BA HHA works - they wouldn't get transferred anywhere, but if their accounts became members of your HHA when making a redemption a pro-rata deduction from their account would be made (it does it based on what percentage of the total HHA their individual one represents)

a) yes
b) that's not how the BA HHA works - they wouldn't get transferred anywhere, but if their accounts became members of your HHA when making a redemption a pro-rata deduction from their account would be made (it does it based on what percentage of the total HHA their individual one represents)

Thanks for clarifying. I guess I could keep them out of the HHA account and use the 4,000 or 5,000 miles in each new BAEC account to redeem BA or partner cash plus avios tickets for anyone too.

Transferred all mine yesterday, no problems. Transfer was instantaneous.

Had several family members BMI accounts with 4k or 5k sign up bonus miles which could not be transferred up to Head of Household account in BMI

If I open BAEC accounts for these family members with orphaned miles, can I then
a) transfer the BMI sign on bonus miles across to their own BAEC accounts
b) move the miles up from their individual BAEC accounts to my BAEC Head of Household account?

I dont think this will work I received this reply from DC (actually the reply came from PTS) I did contact Nicci and she assured me that signup bonus miles are transferable. In the email it states " As you were advised by the BA representative" It was a DC rep not a BA rep. BA had no problem with what type of miles they were , just not status miles . I phoned the sender of this letter explained what Nicci had said but he was not interested and the matter was closed. I also asked to speak to his supervisor, he then hung up.


Dear BABROWN

Many thanks for taking the time to contact bmi regarding these issues you have experienced while trying to transfer 'Bonus Destination Miles' from your bmi diamond club account to BA's frequent flyer program.

As you were advised by the BA representative, both account have been suspended, this is not due to no activity on the accounts. The reason for the accounts being suspended is that yourself and ******** have never actually travelled with bmi or any Star Alliance partner. Your accounts did have 'Bonus Destination Miles' which are non-transferrable. The 'Bonus Destination Miles' you have in your accounts have all come from other diamond club accounts. We decided to suspend your accounts as this is breaching the terms and conditions you agreed to when signing up to the diamond club scheme in 2009.

All the miles you have in your accounts are 'Bonus Destination Miles' which have all been transferred from other accounts with similar names and the same address, this was done between the dates of 1st December 2009 and 5th December 2009. All the miles were accumulated from a promotion bmi ran where you got 5,000 or 4,000 'Bonus Destination Miles' to just sign up to our frequent flyer scheme. We feel these accounts were set up to get the 'Bonus Destination Miles'

This is the reason your accounts have been suspended, the 'Bonus Destination Miles' you had are now void and have 0 value. BA will be informed of this situation to make sure nothing progresses any further.

I trust this is satisfactory for you, should you have any further queries in regards to this please don't hesitate to contact me.

Best regards

***********


This is the reply from Nicci

Hi BABROWN

You can transfer all destinations miles but not status miles if this is what you are referring to?

Warm regards

Nicci

While I'm sure you're quite angry with the response, I try to see the light side of things and must admit I did chuckle at their ending: I trust this is satisfactory for you, should you have any further queries in regards to this please don't hesitate to contact me.

I'm not taking sides in this matter, but two things are obvious:

1) You have no bmi miles for the reasons cited by the bmi representative - and thus, there is nothing to transfer;
2) If you did have bmi miles, they would be transferable from the BD account in which they were originally issued to a BA account with an identical name; (that's the bit Nicci was talking about, not the first bit)

What is just not possible - and pretty much never has been* - is to transfer sign-up bonus miles from one bmi account to the head of family bmi account.

*There was a brief period where the systems mistakenly allowed signup bonus miles to be transferred to the head of household. When bmi realised this, it was stopped and the miles transferred were tagged as non-transferable. bmi has been very clear about this for quite a long time; this is not news. Further, those sign-up bonus miles were only redeemable against the person whose account they were issued to - you were not permitted to use the 1/2/3/4/5k to redeem for someone else, even when the miles had been consolidated though the loophole.

To me it seems logical, even if unpalatable to you, that such accounts - known round these parts as family-pet accounts as many people opened accounts for their cats and dogs - were wholesale suspended by bmi, as the bonus miles were awarded for the purpose of enticing travellers to open and used the DC account for posting miles.

As to what Nicci said, it seems to me, you are, at best, talking at cross purposes; if you wish to ask insufficiently clear questions, you will, of course, get insufficiently clear answers.

Transferred all my Miles to BA - feeling a bit sad about it:(