SAS EuroBonus - SK946 ORD - ARN damaged

Have heard SK946 was struck by lightning while onground at ORD today, looks like it might not be taking off for todays flight.

Mrs999 and I were booked on 946 today (Monday the 2nd), connecting at ARN for HEL. Found an email in the inbox this morning informing us that our flight is cancelled and that we would be re-routed on LH through DUS. No big deal -- leave an hour later and arrive at HEL two hours later.

cheers,

Henry

My other half finally made it home 12 hours after intended. Rerouted via London. SAS handled rebooking quickly for EBG and C customers it seems. Others not so lucky were still at ORD when EBG arrived back in Stockholm.

Info provided at ORD suggested the AC was hit by lightning as it landed, and there was damage to the landing gear.

Have heard SK946 was struck by lightning while onground at ORD today, looks like it might not be taking off for todays flight.

Info provided at ORD suggested the AC was hit by lightning as it landed, and there was damage to the landing gear.

Looks like there were also some A/C issues before the inbound flight's departure:

[KVS Availability Tool 7.0.2/Diamond - Amadeus Operational Info: SK 945/01 Jul 2012] (http://www.KVSTool.com/)
Planned Flight Info
Segment Departure Arrival Duration
------- --------- --------- --------
ARN-ORD 10:15/Sun 12:20/Sun 09:05

Segment Flight Note
------- -----------------------------
ARN-ORD DEPARTS TERMINAL 5
ARN-ORD ARRIVES TERMINAL 5
ARN-ORD SECURED FLIGHT
ARN-ORD ET/ ELECTRONIC TKT CANDIDATE
ARN-ORD DOCS MANDATORY FOR PSGRS TRVL
ARN-ORD TO FROM AND WITHIN USA
DEPARTS TERMINAL 5

Location Time Operational Event
-------- ----- --------------------------------
ARN 10:30 ESTIMATED TIME OF DEPARTURE
ARN DELAY AIRCRAFT DEFECTS
ARN SI OTHER INFORMATION SC01
ARN 10:38 LEFT THE GATE
ARN 10:50 TOOK OFF
ARN 00:23 PLANE IS LATE IN HOURS MINUTES)
ARN AIRCRAFT DEFECTS
ARN SI OTHER INFORMATION SC01
ORD 12:00 ESTIMATED TIME OF ARRIVAL
ORD 11:58 AIRCRAFT LANDED
ORD 12:08 ARRIVED


[KVS Availability Tool 7.0.2/Diamond - Amadeus Operational Info: SK 946/01 Jul 2012] (http://www.KVSTool.com/)
Planned Flight Info
Segment Departure Arrival Duration
------- --------- --------- --------
ORD-ARN 16:25/Sun 07:50/Mon 08:25

Segment Flight Note
------- -----------------------------
ORD-ARN DEPARTS TERMINAL 5
ORD-ARN ARRIVES TERMINAL 5
ORD-ARN SECURED FLIGHT
ORD-ARN ET/ ELECTRONIC TKT CANDIDATE
ORD-ARN DOCS MANDATORY FOR PSGRS TRVL
ORD-ARN TO FROM AND WITHIN USA
DEPARTS TERMINAL 5

Location Time Operational Event
-------- ----- ------------------------------------------
ORD 16:25 NEXT INFO WILL BE AT
ORD DELAY DAMAGED AIRCRAFT - GROUND OPERATIONS
ORD SI OTHER INFORMATION SC02

i am on this flight on Thursday... crazy.

The lack of communications from the airlines is horrifying.

When I was checking my itinerary via United.com at around 11pm on 7/1, it said there was a change to the itinerary, and I should call United to get my tickets reissued. I call United, and they immediately say to call SAS. So, I call the SAS office in Sydney. He sees nothing out of ordinary with the itinerary (still booked for SK946), and he also mentions it's oversold by 50 in Y.

(In hindsight, I just checked my Expedia e-mails, and I did receive an e-mail at 1:50am indicating we had been rebooked onto another flight. But...)

We get to DEN, and UA checks us in with no issues, nor was there any indication that SK946 was cancelled. I started getting a bad feeling when we arrived at ORD and the check-in desk was completely empty two hours prior to departure. The TA said we had been rebooked (and confirmed) on KL612 to AMS (the on to ARN via SK 556). We go over to KL's desk, and they said we are simply on their standby list! :mad:

We also met some friends in DEN who were also booked on SK946, and we didn't see them at all at ORD. That leads me to believe they actually got the information in DEN and were rebooked elsewhere; and they were checking in two kiosks away!

Mrs. Swede goes back to the SK desk, who confirms us on a flight to LHR in case we don't get on the KL flight. As luck would have it, we got the last four seats on the KL plane.

We arrived in ARN about 5.5 hours later than scheduled...and without our bags (which was actually nice since we didn't need to schlep the additional 60kg around T-Centralen). We had a relaxing lunch at SkyCity, then took two SJ trains to Mrs. Swede's hometown.

I will also say we've been pretty lucky. In the 17 years we've been traveling to/from Sweden (the last 7 years with kids in tow), this was the first actual irregularity we've experienced (besides volunteering to be bumped).

Is there any way to get mileage credit for the SK946 flight that did not happen?

Is there any way to get mileage credit for the SK946 flight that did not happen?

Where you rebooked onto another flight?

Where you rebooked onto another flight?

As noted above, we were rebooked...

KL612 ORD-AMS
SK556 AMS-ARN

Is there any way to get mileage credit for the SK946 flight that did not happen?

Absolutely!
http://www.flysas.com/en/fi/EuroBonus/Earn-points/airlines/SAS-Group/SAS/

It says:
Points for cancelled flights
If you are involuntarily re-accommodated from SAS to another airline or other means of transport, you may request your points for your original flight itinerary

So just contact EB (call them, don't do any retro stuff if you want your miles this year...) and claim your points!

Absolutely!
http://www.flysas.com/en/fi/EuroBonus/Earn-points/airlines/SAS-Group/SAS/

It says:
Points for cancelled flights
If you are involuntarily re-accommodated from SAS to another airline or other means of transport, you may request your points for your original flight itinerary

So just contact EB (call them, don't do any retro stuff if you want your miles this year...) and claim your points!

Thanks!

Potential problem: I want these points to go onto our UA accounts (haven't had an EB account in almost 9 years). Will that be an issue?

Then it is an UA issue and you need to contact UA. Good luck!

Have heard SK946 was struck by lightning while onground at ORD today, looks like it might not be taking off for todays flight.

Anyone know the reg of this a/c that was damaged?

Anyone know the reg of this a/c that was damaged?

OY-KBN, as per:
http://www.FlightRadar24.com/2012-07-01/04:42/SAS945

SAS sales info say it was hit by a jet bridge?


02JUL12
Cancelled flights to/from ORD (02JUL12 08:15 UTC)
Severe thunder storms in eastern USA during the weekend.

SK946/01JUL12 ORD-ARN was cancelled as aircraft hit by jet brigde at ORD.
As a consequence, SK945/SK946 ARN-ORD-ARN cancelled 02JUL12.

Then a cascade of cancellations:

SK983/03JUL12 SK984/04JUL12 CPH-TYO-CPH cancelled
SK983/03JUL12 SK984/04 JUL12 CPH-TYO-CPH cancelled due aircraft hit by thunder storm in ORD 01JUL12.
Rebooking

Passengers may be rebooked to other SK-flight in the same booking class or lowest available booking class in the same service class as originally booked.


02JUL12
SK995/03JUL12 SK996/04 JUL12 CPH-BJS-CPH cancelled
Due to unforseen maintenance, SK995/03JUL12 SK996/04 JUL12 CPH-BJS-CPH are cancelled
Rebooking

Passengers may be rebooked to other SK-flight in the same booking class or lowest available booking class in the same service class as originally booked.
Refund

Refund permitted.


04JUL12
SK997/05JUL12 SK998/06JUL12 CPH-PVG-CPH cancelled
SK997/05JUL12 SK998/06JUL12 CPH-PVG-CPH cancelled due aircraft hit by thunder storm in ORD 01JUL12.
Rebooking

Passengers may be rebooked to other SK-flight in the same booking class or lowest available booking class in the same service class as originally booked.

With SKs mini longhaul fleet, any loss of capacity is disastrous...:(

With SKs mini longhaul fleet, any loss of capacity is disastrous...:(

A pain to the passengers , but this must also cost SAS a fortune in expenses and lost revenue.

In order to file a claim with my travel insurance (for having to buy new train tickets since we missed our originally scheduled one), they said I needed to get a statement from SAS saying the flight was cancelled and we were booked on another set of flights which arrived at a time after our original train departure.

How in the world could I get one?

If anything, I could print out the whole itinerary from checkmytrip.com which shows my original and new itinerary...

In order to file a claim with my travel insurance (for having to buy new train tickets since we missed our originally scheduled one), they said I needed to get a statement from SAS saying the flight was cancelled and we were booked on another set of flights which arrived at a time after our original train departure.

How in the world could I get one?

If anything, I could print out the whole itinerary from checkmytrip.com which shows my original and new itinerary...

Easy, contact SAS, and they will provide you with the info. You need to tell them that you need a paper saying that the flight was cancelled and you have been rerouted.

I think contacting SAS customer service will do. They also have online chat, so you might be able to start from there.

Is service back to normal on the ORD/EWR routes? Of course, I'm not flying ARN-EWR for another two weeks, so anything can happen...

Is service back to normal on the ORD/EWR routes? Of course, I'm not flying ARN-EWR for another two weeks, so anything can happen...

Yes...
For the record, you can check it your self here: http://www.flightstats.com/go/Home/home.do