Cathay Pacific Asia Miles - Hotel Compensation after CX issues

Was on CX flight from US to HKG in business. Flight went tech and delayed overnight. We were taken off aircraft and after a couple hours CX had all passengers taken to hotel. Very little information about flight rebooks or ability to answer questions by CX groundstaff. Got a call after getting into hotel rebooked me on same day CX flight to HKG. The difference is this flight gets in before 6AM a day after I was originally going to land (6PM the night before). I had booked a hotel which I will now be unable to use because booking cannot be changed. I want CX to cover this cost or get me a hotel room that I can use in between my day of meetings. Is this reasonable? If so, who can I ask, CX groundstaff say they cannot assist with this matter?

Don't even bother to ask.

People in here are organizing a coup d'état...

.. I had booked a hotel which I will now be unable to use because booking cannot be changed. I want CX to cover this cost or get me a hotel room that I can use in between my day of meetings. Is this reasonable? If so, who can I ask, CX groundstaff say they cannot assist with this matter?

CX won't cover this for you... after all you're not the only one affected by this unfortunate incident. They did put you up in a hotel whilst you waited it out. The first priority when an aircraft goes tech is to accomodate the passengers. What to do next comes later, and it is not the ground staff's responsibility to advice each passenger what happens next. You can be assured that asian airlines are not like their western counterparts and that they (reservation team in HK) are in fact, doing their best to put you on another flight when possible and they did for you. Remember that you are not the only passenger on the plane! Some people have connections which have to be coordinated with other airlines etc.

As for the hotel, this is where you need to plead your case to the hotel concerned, and usually I find that they are very understanding that events like this do happen that is not of your own doing and they will reaccomodate you. I have never had a hotel flatly refuse to change a booking because of this. Did you try to call them first so that you won't be a no-show? I was personally affected once upon a time ago as my CX flight was just over taiwan when we had to land due to an approaching typhoon. I also had a nonrefundable non changeable hotel booking. But I called them in HK and told them that I was in a hotel in Taiwan due to typhoon, the hotel was very understanding and allowed me to book another day.

Maybe your travel insurance might help you too if the pleading didn't get you anywhere.

CX's responsibility is to get you to your destination as quickly as possible and they did I see.

Was on CX flight from US to HKG in business. Flight went tech and delayed overnight. We were taken off aircraft and after a couple hours CX had all passengers taken to hotel. Very little information about flight rebooks or ability to answer questions by CX groundstaff. Got a call after getting into hotel rebooked me on same day CX flight to HKG. The difference is this flight gets in before 6AM a day after I was originally going to land (6PM the night before). I had booked a hotel which I will now be unable to use because booking cannot be changed. I want CX to cover this cost or get me a hotel room that I can use in between my day of meetings. Is this reasonable? If so, who can I ask, CX groundstaff say they cannot assist with this matter?


You must be talking about CX 831 JFK-HKG 28 June which was delayed for 24 hours. At least CX rebooked on the next available flight, which was CX 845 with an 11 hour delay. Compare this to

http://www.flyertalk.com/forum/united-mileageplus-consolidated/1361206-27-june-united-sfo-hkg-flight-returning-sfo-due-ill-passenger.html

Where a UA flight from SFO-HKG just one day before yours was delayed overnight, and from the posts, people had to sleep at the airport and were "lied" that there weren't hotel rooms available to accommodate them that night

And to your question: It never hurts to write to customers relations about this event. But from my previous experiences, it takes over a month for them to reply, and they are quite stingy with compensations.

COC expressly exclude consequential damages. Air carriers tend to draw a line at that for good reason.

You, at least, only have one night in a hotel. That will be covered by your trip interruption insurance.

But, if the carrier covers your hotel, what about the pax who lost a $1 Million deal because of the delay or missed their honeymoon cruise?

the chances of CX doing anything for you are higher than you winning the lottery twice in one week