Marriott Rewards (including Ritz-Carlton) - Thanks for explaining Rewarding Events

My thanks go out to both the Marriott Concierge and Property Support Department for explaining to my local Courtyard and JW how the Rewarding Events are supposed to be credited and that there is no requirement to also book 10-rooms in order to qualify for hosting these meetings.

It is my understanding that you can get 10 nights stay credit, but these nights do NOT count towards the annual elite tier qualification. Thoughts?

if properly contracted for in advance w your MR #, they do count:

Earn recognition with Elite status
As a member, you also earn 10 Elite nights along with your points for each qualifying group, meeting, or event. Combining them with the Elite nights from your hotel stays will get you to Elite status even faster.

https://www.marriott.com/meetings/rewards/travel.mi

My problem was that the local CY nor JW understood these factors until they were explained to them by Property Support Team and now that they have been made aware of how the program works do not want my business as I've made them "loose face"............. now the hotels themselves don't know that they're loosing business as they are totally unaware of the problems their staff previously (and now infinitum) caused.


It is my understanding that you can get 10 nights stay credit, but these nights do NOT count towards the annual elite tier qualification. Thoughts?

So were you organizing an actual meeting or were you just booking a meeting room to rack up elite nights?

wouldn't matter inasmuch as fact remains that after the first 3 meetings in which the Reward Meetings were properly credited that the last 3 weren't and when we tried to change the venue, the second property didn't know "beans" about what Rewarding Events entailed, but in this instance an actual meeting of attorneys that get together 5/6 times a year to discuss common problems (unfortunately this jurisdiction does not follow a standard "stare decisis" methology so each case is determined on a one-off basis regardless of same details leading to a Court decision and although published these decisions are not available as public records but only to the parties and their respective lawyers involved)....................

So were you organizing an actual meeting or were you just booking a meeting room to rack up elite nights?

how did you get it? I am waiting almost for a month and the hotel doesn't know how to post the events.

wouldn't matter inasmuch as fact remains that after the first 3 meetings in which the Reward Meetings were properly credited that the last 3 weren't and when we tried to change the venue, the second property didn't know "beans" about what Rewarding Events entailed, but in this instance an actual meeting of attorneys that get together 5/6 times a year to discuss common problems (unfortunately this jurisdiction does not follow a standard "stare decisis" methology so each case is determined on a one-off basis regardless of same details leading to a Court decision and although published these decisions are not available as public records but only to the parties and their respective lawyers involved)....................

Fair enough with respect to your first post and its question/issue. I was referring to your later post:


now the hotels themselves don't know that they're loosing business as they are totally unaware of the problems their staff previously (and now infinitum) caused.

Obviously if you were booking real meetings at published rates these hotels are, indeed, losing business. If, on the other hand, you were participating in the scheme devised in that "Book x meetings get platinum for $700" (or whatever the actual details are) thread then it would be a stretch to say the hotels were losing desirable business. We could certainly still say Marriott was failing to meet the terms of a promotion they published, but there is a difference between failing to meet the terms of your promotion and losing good business.

I was just curious more than anything. Obviously a bunch of lawyers sequestered away in a room you are paying published rates for is exactly the business they want.

If, on the other hand, you were participating in the scheme devised in that "Book x meetings get platinum for $700" (or whatever the actual details are) thread then it would be a stretch to say the hotels were losing desirable business.I know you put in "desirable" there, but I'm not sure why $700 for a meeting of lawyers would really be any different that $700 by someone primarily for elite status.

The only real difference I can think of is that the hotel will have an added clean-up expense for a real meeting. Though I guess there is the chance that a real meeting might also want to add catering, but that greatly increases the expense of a meeting. The times I have rented out a meeting room at a CY, I didn't contract out for anything else as food/beverages and even projectors/microphones are just overly-expensive profit streams for the hotel.

I will say though that the times I've rented at higher end hotels (i.e. the JW), I actually tend to do the food/beverages and electronics with the actual conference being free.

and to throw in a new kicker............... yesterday I was having lunch at the same CY where we had had 3 mtgs last year without a problem and then 2 mtgs this year where we did...................... Marriott Conceriege was kind enough to involve Property Support Team to explain the correct manner in which Reward Mtgs were supposed to be conducted and eventually posted, or so I thought, but yesterday one of their Supervisors told me that yes, they now knew how the program worked, BUT (1) still were under the assumption that 10-rooms had to be simultaneously booked and (2) if mtgs rooms could be individually booked w/o the simultaneous room bookings then this was only available at FS props and not at CY...............

yes, the local CY is wrong on both counts, but we've already found an alternative as "Thai-style" says NEVER admit any misstake and certainly NEVER EVER take any responsibility for anything................ no wonder the legal business here is so busy!

Obviously a bunch of lawyers sequestered away in a room you are paying published rates for is exactly the business they want.

They seems to doesn't accept the t&C of their own program. Better to move the meetings somewhere else

Can't you have the Rewards Department or Customer Care credit your nights instead of the actual property? We hold trainings and meetings at a Courtyard here in the US on a weekly basis and I never had to deal with the local staff but route all my questions/concerns to Customer care. Most of the time all the meetings do post but if they don't they had adjusted them for me. The only thing we do on site is the contract and add the MR number of whoever is in charge of the specific meetings/trainings. Maybe the rule is different for intl properties.

when I've had missing stay or incorrect points posted I've scaned/sent it to elite dept and the've promptly taken care of it, but when it came to event posting the same folks just buried their heads in the sand otherwise I would not have raised the problem to MC who in turn got Property Support involved..........
can't say whether there are different rules for events at Marriott int'l props (for consistency, I would certainly think not), but in this case even after the offending prop was informed of what the rules are and how they are to be used, they still refuse to comply with them.........

Can't you have the Rewards Department or Customer Care credit your nights instead of the actual property? ..........Most of the time all the meetings do post but if they don't they had adjusted them for me. The only thing we do on site is the contract and add the MR number of whoever is in charge of the specific meetings/trainings. Maybe the rule is different for intl properties.