Qantas Frequent Flyer - QF Vouchers




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GlennB1968
Jun 25, 12, 5:06 am
Guys,

I had booked a trip earlier in the year for the family, but due to personal circumstances, it had to be cancelled. QF have issued a voucher for the amount of the tickets, and advised me over the phone what the T's and C's were.

Basically, the voucher is good for the same amount of $ in the same names that were originally booked.

Fair enough, I suppose.

There is zero probablility of that ever happening, so I was wondering if there are any experiences of QF flexibility in this situation.

I fully expect there not to be, but it never hurts to ask.

Cheers

GB


Dave Noble
Jun 25, 12, 5:15 am
I think that the chance of it being extended is going to be zero and is something which may have been a item for travel insurance claim

medic51vrf
Jun 25, 12, 7:43 am
I think that the chance of it being extended is going to be zero and is something which may have been a item for travel insurance claim

I agree with Dave but if you're Plat/Plat One you may be able to work something out.


nonce
Jun 29, 12, 1:04 am
Hi, was in this situation last year when my wife was declared medically unfit to fly due to fluid around the heart. QF was unmoved on the T & C's, she needed to die to get a refund. Hopefully you have a flameproof suite as I was well and truly flamed on this forum for even suggesting they should have some discretion.

thadocta
Jun 29, 12, 2:04 pm
Hi, was in this situation last year when my wife was declared medically unfit to fly due to fluid around the heart. QF was unmoved on the T & C's, she needed to die to get a refund. Hopefully you have a flameproof suite as I was well and truly flamed on this forum for even suggesting they should have some discretion. Why do you consider yourself flamed?

You buy a ticket, with a condition that there be no refund, except in the death of the passenger. You are offered travel insurance, which you declined to take.

The passenger is unable to take the flight, but death did not ensue. QF offered to cover this, by way of the previously mentioned travel insurance, you decided not to take it.

You decided that, except in the case of death, we would take this flight.

Now, in a circumstance less than death, you are unable to take this flight, but you are seeking urgent circumstances?

Sorry, you had this option when you booked the flight, you chose not to take it.

Excuse me for being heartless, but you could have paid for this with insurance a few months ago.

Dave

Globaliser
Jun 29, 12, 4:13 pm
Sorry, you had this option when you booked the flight, you chose not to take it.

Excuse me for being heartless, but you could have paid for this with insurance a few months ago.There are always some people who think that the rules don't (or shouldn't) apply to them, or that the rules should be rewritten to suit themselves.

harryhv
Jun 30, 12, 7:03 am
he same amount of $ in the same namesFlying domestic, your names are not so important now that there are no staff involved in check-in or baggage drop.

GlennB1968
Jun 30, 12, 7:54 am
Thanks Guys.

Unfortunately, or not (depending on your view) it wasn't a medical problem that caused the cancellation. It was also an international trip...

Will try to sweet talk QF on the phone to see what can be salvaged, but am not expecting much.

Cheers

GB

number_6
Jun 30, 12, 5:50 pm
.... It was also an international trip...The point in the prior post is that you can have the international voucher used for domestic travel on QF and there is "loose" enforcement on names precisely matching when using self-service check-in, just to state the obvious. While QF has family pooling for QFF, there isn't for tickets, but some fare classes allow change of name and this would also apply to the voucher. WP status makes no difference, ime, except possibly to waive the name change fee that some tickets have (and some don't).



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