Singapore Airlines KrisFlyer - Website issues on SQ after Amadeus System Upgrade (Since 08JUL2012)

SQ has advised on its website that they and subsidiary MI will undergo their system upgrade cutover to Amadeus on 8th July 2012.

Expect chaos, slowdowns, at every level. CX is still having problems with their system after almost a year. QF/BA took almost as long to readjust.

Don't expect the FQTS/FQTV entry as I doubt Amadeus can handle this for now.
If you want to earn $ value on PPS and miles to your fav FFP, call PPS now and have them link your PPS account with your FFP for automatic credit.

Be patient ! But at least you know that you can use checkmytrip for your bookings from then on.

Edited : (Update) - This thread will serve as a continuation of :
http://www.flyertalk.com/forum/singapore-airlines-krisflyer/1222895-website-issues-new-sq-website-may-2011-july-6-2012-a.html

United & Virgin America also had a few problems with moves to SHARES & Sabre respectively...

Cathay was in February, so that has been a very short year!

If you've spent as much time as I have waiting on the phone for the res and MPC lines, it will feel like a year !! :p

Any insight into why these CRS changes are happening? COdbaUA is obvious, but it isn't clear to me why CX and SQ would be changing at around the same time.

Any insight into why these CRS changes are happening? COdbaUA is obvious, but it isn't clear to me why CX and SQ would be changing at around the same time.

CX had to upload the new premium economy product into their reservations system.

SQ - perhaps someone decided that 14 months of making customers suffer a 3rd rate website should come to an end :D.

SQ has advised on its website that they and subsidiary MI will undergo their system upgrade cutover to Amadeus on 8th July 2012.

Expect chaos, slowdowns, at every level. CX is still having problems with their system after almost a year. QF/BA took almost as long to readjust.

Don't expect the FQTS/FQTV entry as I doubt Amadeus can handle this for now.
If you want to earn $ value on PPS and miles to your fav FFP, call PPS now and have them link your PPS account with your FFP for automatic credit.

Be patient ! But at least you know that you can use checkmytrip for your bookings from then on.

Ref : http://singaporeair.com/pdf/media-centre/pbss/faq-customers-en.pdf

What is PPS? I am flying this weekend on SQ and want to credit my miles to my UA account. The information on the UA account is in the reservation -- should I do anything else?

What is PPS? I am flying this weekend on SQ and want to credit my miles to my UA account. The information on the UA account is in the reservation -- should I do anything else?

If you're crediting miles to UA, then that's all you gotta do.

PPS is SQ's Priority card. It tracks your SQ revenue in C/F flights only. Once you reach SGD $25K a year, you get the PPS card. You are allowed to earn miles on any other programme or Krisflyer but credit the revenue value to PPS. PPS gives you a higher priority waitlist for full flights, duty free shopping vouchers, birthday gifts, etc.

SQ has advised on its website that they and subsidiary MI will undergo their system upgrade cutover to Amadeus on 8th July 2012.

Expect chaos, slowdowns, at every level. CX is still having problems with their system after almost a year. QF/BA took almost as long to readjust.

Don't expect the FQTS/FQTV entry as I doubt Amadeus can handle this for now.
If you want to earn $ value on PPS and miles to your fav FFP, call PPS now and have them link your PPS account with your FFP for automatic credit.

Be patient ! But at least you know that you can use checkmytrip for your bookings from then on.

Ref : http://singaporeair.com/pdf/media-centre/pbss/faq-customers-en.pdf

My next flight which is on Mon already can be checked via checkmytrip.

But no olci, early checkin for mon flight

My next flight which is on Mon already can be checked via checkmytrip.

But no olci, early checkin for mon flight

But where did you do the booking? If its on SQ's website... you shouldn't be able to see it on checkmytrip yet as the migration hasn't started. If you booked through a web agency, maybe they used Amadeus then you would be able to see SQ's booking.

I just tried entering my flight on Sunday (SQ's PNR) onto checkmytrip and it does not work.
After Monday, every current PNR would be switched over to Amadeus

I wonder if WAW will finally show up as a possible destination when making a booking, especially considering that SQ actually has codeshare flights to this city...

Or will it take more that one major overhaul to sort out such a simple issue?

I wonder if WAW will finally show up as a possible destination when making a booking, especially considering that SQ actually has codeshare flights to this city...

Or will it take more that one major overhaul to sort out such a simple issue?


No. It takes $$$$

I just tried entering my flight on Sunday (SQ's PNR) onto checkmytrip and it does not work.
After Monday, every current PNR would be switched over to Amadeus

Will the PNR change to a different number once moved to Amadeus? I read somewhere "New record locators with a 1A prefix will be sent to the GDSs".

Will the PNR change to a different number once moved to Amadeus? I read somewhere "New record locators with a 1A prefix will be sent to the GDSs".

1A prefix will only show up on eticket printing info and not for public's eyes. Amadeus record locators will just replace current ones. Tickets issued by other airlines' system will be updated accordingly and those with Amadeus eg award tickets issued by BMI will now have same PNR as theirs.

I was just able to change my seat on a SQ flight on the LH website! :D

(Booking had both SQ/LH and the SQ flight just got "injected" into the LH Amadeus PNR [wasn't showing a week ago]).

1A prefix will only show up on eticket printing info and not for public's eyes. Amadeus record locators will just replace current ones. Tickets issued by other airlines' system will be updated accordingly and those with Amadeus eg award tickets issued by BMI will now have same PNR as theirs.

But will the letters/numbers stay the same? Ie will current PNR "LWABCD" still be "LWABCD" in Amadeus? I guess we'll all know in a few hours.

But will the letters/numbers stay the same? Ie will current PNR "LWABCD" still be "LWABCD" in Amadeus? I guess we'll all know in a few hours.

No.

So far, all of the Amadeus record locators being returned for existing SQ bookings are in the 7XXXXX range.

If you go to checkmytrip.com and put in the 7XXXXX Amadeus record locator, you will see your SQ segments (note: the old SQ record locator LXXXXX will show up as a reference - my guess is that this will disappear who show us as "NOSYNC" after the migration is done).

No.

So far, all of the Amadeus record locators being returned for existing SQ bookings are in the 7XXXXX range.

If you go to checkmytrip.com and put in the 7XXXXX Amadeus record locator, you will see your SQ segments (note: the old SQ record locator LXXXXX will show up as a reference - my guess is that this will disappear who show us as "NOSYNC" after the migration is done).

So how does one know what the new 7XXXXX Amadeus record locator is? In other words, if you ONLY know your existing SQ PNR, how do you know your new Amadeus PNR? Adding a 7, or replacing the L with a 7 in mine is not working.

Again, I guess we'll know in a few hours...

Migration has been completed.

Yes the website is now back! And I can finally see (and configure) my SilkAir ticketed bookings (that included SQ segments) on the SQ website!

And from logging on to singaporeair.com I can see that the Amadeus PNR is very different to the original SQ/MI PNR. My Amadeus PNR is an X2xxxx format. And of course checkmytrip.com finds it!

I have three reservations at the moment (not ticketed yet) for July, August and November and I cannot retrieve the first two... only the November one.

Anyone else facing similar issues? The July ticket is for next week...

I have a reservation for the end of this month that I cannot access and I spent an hour on hold today but I had to hang up before I talked to anyone. Ridiculous.

I'm ticketed on Nrt-lax-Nrt in late August with two passengers under one PNR. When I checked my booking online today seat assignments for one (but not both) has disappeared. It's a big issue to me since I'm very tall and had upper deck exit rows booked both ways. Called SQ but had to give up after 40 min. on hold. Made an inquiry by email but doubtful ill get a reply anytime soon.

Update: SQ got back to my email two days later confirming my original seat assignments. I am also able to see them online again now.

This is beyond ridiculous. I called again last night and was on hold for more than an hour before I hung up and went to bed. This is the opposite of good customer service.

Edit: I have now spent a total of 3 hours on hold and never got through to anyone.

I tried to change an award ticket online but unable to proceed, and read from the FAQ that flights issued before July 8 cannot be rebooked or cancelled online. So I was on hold for 65 minutes before I finally got hold on an KF agent. It took him an hour to book me to a new date due to some glitch he cant figure out. In the end, he cancelled my old ticket and issued me a new one, new PNR, and for the date I requested.I tried to change the new booking online, but it wont allow me to proceed to the confirmation page. Is this the way award booking now works? You have to torture yourself holding to get someone on the line? Gone are the days where you can just click and click, ticket reissued, ticket cancelled, tickets rebooked? It seems the new system works backward?:td::td:

I have a flight next week and I can manage my bookings but when I select meals I notice another booking reference, and also doesnt seem to save meals selected.
I've tried logging into both booking references, my inital one and this new one I have discovered.

If you're crediting miles to UA, then that's all you gotta do.

PPS is SQ's Priority card. It tracks your SQ revenue in C/F flights only. Once you reach SGD $25K a year, you get the PPS card. You are allowed to earn miles on any other programme or Krisflyer but credit the revenue value to PPS. PPS gives you a higher priority waitlist for full flights, duty free shopping vouchers, birthday gifts, etc.

I've found that SQ reservation system loses my UA ff information about 50 percent of the time. Make sure when you check in that the correct FF information is available. The SQ agents here in Singapore roll their eyes in knowing understanding each week when I ask them to check the FF program.

...As we are currently experiencing high call volumes at our contact centres, you may encounter longer than usual waiting times. We seek your understanding and apologise for any inconvenience caused during this period...


http://www.singaporeair.com/jsp/cms/en_UK/press_release_news/120708-pbss-en.jsp

I've got two booked trips with SQ, one in August and one in December.

A couple of days before the website change I rang up to change the flights on my August trip (AUS line, zero hold times).

However, I can no longer login into the SQ website, I get this error message: ???scheduleChange.AlertMessage???

I rang SQ (AUS line, zero hold time) and they advised me of a new PNR (2xxxxx). However this new one still doesn't work on their website, neither does the ticket number. She did advise me that the previous agent had made a mistake when changing my flights, and I was still booked on my old flights as well as being booked on my new flights. She corrected this (after I made her confirm twice she wasn't cancelling my new flights). She thought maybe this is why the website didn't work, and I should wait a few hours and try again.

Two days later it still doesn't work (I want to check seats), I rang SQ again (UK line, zero hold time). The agent confirmed my flights, but said he couldn't do anything to fix the website issue.

This new PNR does work on checkmyflight. But it looks like I have no way of investigating what flights I can change on my booking (except asking on the phone), or looking at my seats. Should I be holding my breath that my website will start working soon?

My December booking still works on the SQ website, doesn't have a new PNR and doesn't work on checkmyflight.

I'm guessing the migration isn't complete yet.

Migration is complete.. but errors can still happen.

Given that the website never worked properly since its inception in May 2011, and that it still is wonky and fraught with problems, SQ might wait a while for the new system to settle before they upgrade the entire website.

Update:

I was excited as saver C seats are showing on the website, but as my award ticket was issued before the migration, I can't able to do it online, only to be told, the seats availability your looking at our website is not the update one, in my system, it shows no available seats.5 Different dates on EWR-SIN has available seat on SQ site however , the KF system or whatever it was has none. There are almost 6 flights or was it 7 of SIN-BKK, all showing C saver seats on a particular day, but in her system, it has zero seats in any of those 7 flights. I was put into wait list.. AMAZING.............

Ive been waiting on for hours a couple of times today to change a booking whats going on does it ever answer at all??
finally got on after 90 mins to be told that they cannot change or book ANY UA flights at all for the next couple of days.

due to the migration and system updates( f---kups more likely)

what a crock that is

i asked will they be notifying people when they ARE able to complete a booking and he said he didnt know
so you ahave to wait for hours to be told this !!!!

redicuous

Migration is complete.. but errors can still happen.

Given that the website never worked properly since its inception in May 2011, and that it still is wonky and fraught with problems, SQ might wait a while for the new system to settle before they upgrade the entire website.
Migration is obviously not complete!!!!~

There are a lot of problems ,

- "Manage booking" on the website shows just half of my trips, the others have gone missing

- I ring up to change flights/seats but SQ think a booking is not ticketed, even though it was ticketed >6 months ago, luckily I am organised enough to find the ticket numbers for them

- They are having trouble ticketing some *A award flights

Could be a while before all this is sorted out

Hi,

Tried to book a SIN-PER flight a few times, things go well until I try to use a nominee as passenger 2, and the site won't recognize the FFP number for the 2nd pax. I managed to book anyway (and pay), but I now get an error when I try to select our seats.

Freakin' annoying. Called SQ, all they say is the site 'can be' unstable at times.

WTH?

f

Having similar issues. Massive hassle to book flights yesterday - time outs, errors, random price changes, no frequent flyer program worked etc. Finally managed to get ticketed.

Today, can't do seats, errors when trying to re-arrange flights. In fact, hard to find an option that works apart from viewing the itinerary.

First time ever with SQ, not good first impressions.

Anyone experienced Miles not credited into Krisflyer account?

Miles not credited yet (1. segment on the 4th july, 2nd on the 13th july) despite booking made on SQs website and boarding passes stating my SQ Krisflyer number. My recent flights before that were all credited within 1-2 days, the last on the 3rd july was already credited into my account on the 4th of july.

Don't know if this is the right thread to query, but I note that Silkair's web site is still directing people to the Singapore Airlines web site for new bookings.

I have a booking on MI for SIN-REP in October. Will Silkair's web site ever come back, or will Singapore Airlines' web site allow OLCI for MI flights?

Fed up with SQ's website. Last few months, I travelled with competitors but decided to try SQ again. Now I can't even access my booking online!

Every time I call Singapore Airlines, I am only told "try again tomorrow". This has been going on for days.

When I go to my KrisFlyer account online, then to "Manage Bookings", I click on the Booking ref. number, the screen shows "Processing request, please wait...", then the screen just goes back to the general manage bookings screen.

HOW ANNOYING!!!

Hi SQ325

I just cleaned up my mileage accruals for this year and found four flights where an outbound had been credited but not the return, or vice versa. Somewhat surprisingly, the online missing mileage claim worked like a treat - but of course, they should not have been missing in the first place! Didnt bother calling SQ as such errors are par for the course.

As for the migration, only a few more errors and issues have been encountered so far - a success compared to the previous 'upgrade'. :rolleyes:

Hi SQ325

I just cleaned up my mileage accruals for this year and found four flights where an outbound had been credited but not the return, or vice versa. Somewhat surprisingly, the online missing mileage claim worked like a treat - but of course, they should not have been missing in the first place! Didnt bother calling SQ as such errors are par for the course.

As for the migration, only a few more errors and issues have been encountered so far - a success compared to the previous 'upgrade'. :rolleyes:

Still fighting with SQ. Online claim unsuccessful "Miles have been credited to another programme". Send a mail to Krisflyerservice, but they just ask stupid questions "for security reasons": Getting a bit fed up. Customer service and Callcentre are a big :td:
I find the service provided onboard and at Check-In at certain outposts extraordinary good. But the recent encouters with their call centre as well as via e-mail is really sub-par.

Looks like they're having more problems:

http://www.singaporeair.com/jsp/cms/en_UK/press_release_news/270712-kflogin.jsp

"We are currently experiencing issues related to redemption and other KrisFlyer services, both on the website and at our call centres.

Our technical teams are working to resolve the issues. We apologise for the inconvenience caused and request that customers seeking to make redemption bookings or access other KrisFlyer services try again later.

First updated 0755hrs 27 July 2012"

I wasn't able to update my info on my itinerary, and noticed this in the "news" tag.
:(

Honestly SQ web site is just bad really bad. Now this morning it's down again for all Kris type stuff. For an airline that prides itself on being the best it amazes me. The CEO should be fired and replaced or at least his entire IT department. College kids could do a much better job then SQ.

Can't seem to login at the website, guess it's still down.. :(

Can't seem to login at the website, guess it's still down.. :(

I second that.

If you're crediting miles to UA, then that's all you gotta do.

PPS is SQ's Priority card. It tracks your SQ revenue in C/F flights only. Once you reach SGD $25K a year, you get the PPS card. You are allowed to earn miles on any other programme or Krisflyer but credit the revenue value to PPS. PPS gives you a higher priority waitlist for full flights, duty free shopping vouchers, birthday gifts, etc.

Best part about PPS for those of us w American programs (UA/US) is even though no actual miles go to my PPS card, it is still a *G card. I can use it when traveling domesticly for admittance to the UClub.

(My PPS number is linked to my UA number. When making reservations w SQ I just give them my PPS number. That saves time as all my details (phone, address, etc) are stored there and the agent can see I have a KF & MP account linked. They just will ask what account I want my miles to go to and that's it.

The UClub admittance I no longer need (got that w my UA 2MM Status) but the SGD$200 of duty free certs are fantastic

Anybody manage to log in?
Their twitter feed says they fixed it, but I still can't get in


Can they book an award for me by phone now?

Looks like they disabled login to krisflyer program.

Let's see how long will it be down... :eek:

Amex transferred yesterday didn't post yet...

Normally posts the next morning if done by 23:00

Anybody manage to log in?
Their twitter feed says they fixed it, but I still can't get in


Can they book an award for me by phone now?

Looks like they disabled login to krisflyer program.

Let's see how long will it be down... :eek:

Looks like it will be down for a while, as they never seem to fix things as fast as they plan:
:rolleyes:

http://www.singaporeair.com/jsp/cms/en_UK/press_release_news/120727-maintenance.jsp

"All KrisFlyer-related services will be unavailable on Saturday, 28 July 2012, from 0200hrs to 0400hrs Singapore Time (Friday, 27 July 2012, from 1800hrs to 2000hrs GMT) due to scheduled system maintenance.

During this period, PPS Club and KrisFlyer members will not be able to log into their accounts to retrieve their bookings or perform KrisFlyer services, such as redemption of award flights, upgrades and retroactive mileage claims.

We regret that account enquiries and services at our call centres will also not be available at this time.

Apologies for the inconvenience caused."

UPDATE:

Looks like they're still at it! No real surprise... :rolleyes:

http://www.singaporeair.com/jsp/cms/en_UK/press_release_news/120728-maintenance.jsp

"All KrisFlyer-related services will be unavailable on Sunday, 29 July 2012, from 0200hrs to 0530hrs Singapore Time (Saturday, 28 July 2012, from 1800hrs to 2130hrs GMT) due to scheduled system maintenance."

Not clear if I am doing something wrong or it's still website related issues (suspect the latter).

If I put in the PNR given to me by an SQ rep and my last name and there is an issue (it's a *A reward booking) should it give an error message? Currently it does nothing. Screen flashes and nothing changes. I am not a KrisFlyer member but I thought perhaps they would be related issues (award ticketing).

If I put in the PNR given to me by an SQ rep and my last name and there is an issue (it's a *A reward booking) should it give an error message? Currently it does nothing. Screen flashes and nothing changes.

This happens to me as well. I am a KrisFlyer member and have a working, paid booking. When you enter the PNR and Surname, it does the same to me. I have written to SQ one week ago and only received the following reply from them:

"We are currently experiencing technical difficulties with our website, and
are working closely with our IT department to rectify the problem."

This was a week ago and it still doesn't work. I call them every day and they just say "try again tomorrow". I just gave up.

Thanks for fast reply! It's always nice to know I'm not going crazy!

I am unable to select any seat. I want to puchase perference seat for my mom. Anyone also having the same issue? any resolution?

As an update for those as clueless as me (I can't be alone in this) - a way around the regular website glitch seems to be to go on their mobile site for seat selection. The first leg of my flight is missing on any Amadeus system, but it's with AC and THEY can see it, so I'm not too worried. Then mobile SQ allowed me to select (and see!) the subsequent SA and SQ flights.

As an update for those as clueless as me (I can't be alone in this) - a way around the regular website glitch seems to be to go on their mobile site for seat selection. The first leg of my flight is missing on any Amadeus system, but it's with AC and THEY can see it, so I'm not too worried. Then mobile SQ allowed me to select (and see!) the subsequent SA and SQ flights.

Good tip! The new iPhone app also works where SingaporeAir.com just tells me my flights have been changed and doesn't let me log in.

Hey Everyone,

More website problems :( Just tried to check-in for my flight and get the error message "We are sorry, we cannot check you in, as there are no flights eligible for online check-in. Please check-in at the airport."

REALLY?? :mad:

Yet another error. I only have one window open and that is SQ's website. I keep getting this error when trying to click 'Save Changes' after selecting a seat in Manage My Bookings.

"Our System has detected multiple sessions from the same browser. Please help to close all the broswers and retry.
We apologise for any inconvenience caused.
For security reasons, please clear your cache after each session."

You're not the only one. I get the same "Our system has detected multiple sessions" error message. I tried multiple browsers. It's some problem with the site.

If there was a prize for the worst managed airline in the world, SQ would win it. This website fiasco has been going on for so long. Even if they would fix the blatant bugs, the usability issues would still be very irritating. It's like they don't even care. I have changed to other airlines for some of my SE Asia travel, but unfortunately I fly through Singapore a lot and SQ has the most flights. I really wish they could get their act together. Their in-flight service is still very good. What a shame they are so inept when it comes to other things.

Use their mobile site. It should work better.

This is becoming beyond a joke. When trying to access my booking online, I get this error message:

"To change redemption bookings made before 8 July 2012, or to cancel redemption bookings, please contact the nearest SIA office."

Thing is, it's not a redemption booking! It's a paid booking via the website.

Is there anything we can actually do, apart from not flying with SIA, to get them to EASILY fix their website? Emailing them doesn't change anything.

I'm just amazed.

This is becoming beyond a joke [...] Is there anything we can actually do, apart from not flying with SIA, to get them to EASILY fix their website? Emailing them doesn't change anything.

I'm just amazed.

It's been beyond a joke since May last year. Staggers me how this has rolled on for so long, and SIA just plod along aimlessly.

Maddening! :mad:

Tried the last 24 hours to buy a $8000 J fare ticket on the website. Would get it all done and hit the purchase button and it would come back my "payment type" was rejected. Really? I thought VISA was pretty universally accepted. You have a VISA radio button I can push.

Thought it was maybe a problem with my card but when I called the bank and reported my three failures, they said nothing had come through. They were not rejecting the charges.

Called SQ and asked for web support. None exists, apparently. Agent then rebooked everything but tried to charge me the call center service charge. Oh no. We had a bit of an exchange but it the end I did not pay the charge since their website was rejecting payment methods they listed as acceptable.

I don't understand why it's so hard sometimes to give someone $8000!

Maddening! :mad:

Tried the last 24 hours to buy a $8000 J fare ticket on the website. Would get it all done and hit the purchase button and it would come back my "payment type" was rejected. Really? I thought VISA was pretty universally accepted. You have a VISA radio button I can push.

Thought it was maybe a problem with my card but when I called the bank and reported my three failures, they said nothing had come through. They were not rejecting the charges.

Called SQ and asked for web support. None exists, apparently. Agent then rebooked everything but tried to charge me the call center service charge. Oh no. We had a bit of an exchange but it the end I did not pay the charge since their website was rejecting payment methods they listed as acceptable.

I don't understand why it's so hard sometimes to give someone $8000!

Had similar experience when trying to pay taxes for award booking, hit the payment button and got sent back to homepage.

Thought it had gone through as when I checked upcoming bookings the flights were confirmed and had selected seating.

However, I was expecting emailing of E-Ticket but no email came so I rechecked my booking out found out that we were not ticketed, flights and seats still confirmed though, because no payment went through.

After checking with bank to make sure if payment went through which it didn't, Called Kris Flyer who fixed up issue but had to re-book tickets and still honoured 15% discount.

I have an award ticket in F on SQ and have a SQ booking number. I was able to retrieve the booking up until today. It says "unable because ticket(s) issued by another airline". I am still able to retrieve it on SQ Mobile. However, if I want to do something like "Book the Cook" I can't do that on the mobile app. Anyway around this?
Thanks

There's another thread with the same issue. The only way to BTC now is to call.

Why do all these reservation system "improvements" often reduce functionality??:mad:

I had UA and AC bookings on SQ and had previously logged in on the web site to book seats and BTC. Does anyone know whether these selections will likely be maintained in their system after this change?

Tried to use the SQ website to book a multi-city itinerary today. What a joke! I gave up and rang a travel agent.

Also tried to select seats on 4 legs of a itinerary yesterday and everytime I tried to go to the next leg I got an error saying my seat selection was invalid. But if I logged off between selecting each leg it accepted the changes. :rolleyes:

What a piece of crap. Still! :td:

Yes I have the same issues with seats every week.

It is amazing I can get a seat on Air Asia no problem, SQ I have to call :td:

My favorite this year is the bogus error message where the SQ website claims that it detected that I'm logged in twice when I try to view my booking or make a seat assignment. At this point, I feel like the bugs will be there at least until the next death march to update their website. :)

Why do all these reservation system "improvements" often reduce functionality??:mad:

I had UA and AC bookings on SQ and had previously logged in on the web site to book seats and BTC. Does anyone know whether these selections will likely be maintained in their system after this change?

+1

This change doesn't make any sense. The ticket was booked after the switch to Amadeus and I was able to access my flight info with my SQ PNR, until this change. It's just plain stupid to reduce functionality on a website in this day and age. I sure hope this is temporary!
Bad move SQ :td:

I just hope they don't change my ability to access my flight on SQ mobile!
:rolleyes:

Since SQ now uses Amadeus as their reservations system, why not just use www.checkmytrip.com or classic.checkmytrip.com to retrive your SQ booking?

No need to use SQ's own website.

Since SQ now uses Amadeus as their reservations system, why not just use www.checkmytrip.com or classic.checkmytrip.com to retrive your SQ booking?

No need to use SQ's own website.

We would like to use SQ features, like BTC, and seat selection. It's not just about seeing our itinerary.

I have the same issue for a ticket on BD stock. Called SQ yesterday to book the cook and was informed that the SQ segments do not show on the ticket in their system (confirmed, but unticketed), while BD assured everything was fine. They (SQ) were able to sort it out eventually ;) Just a couple of days ago I could still log in on the SQ website, I wonder what they enhanced this time...

Last night my husband and I sat down to book flights from Australia to Singapore in March 2013 then from Bangkok back to Australia in April 2013. The first time I went to book them the page timed out and took us back to the very start page. The 2nd, 3rd and 4th time I tried to book them it would not get past the seat reservation process. The 5th time the reservation actually went through and however the return date was confirmed as the 6 May 2013 rather than the 6 April 2013. I could not believe what had happened, both my huband and I were sitting in front of the computer and confirmd on three different pages that we had put in the return date as the 6 April 2013. I have no idea how this has changed. We contacted SIA straight away and advised them there has to be some sort of error with their website. They have escalated the issue and now we have to call back on Monday. I know this seems like we made this mistake, however there is no way both of us would have put in the wrong date and then not realised it as you had to check it over the next three pages. :mad:

Last night my husband and I sat down to book flights from Australia to Singapore in March 2013 then from Bangkok back to Australia in April 2013. The first time I went to book them the page timed out and took us back to the very start page. The 2nd, 3rd and 4th time I tried to book them it would not get past the seat reservation process. The 5th time the reservation actually went through and however the return date was confirmed as the 6 May 2013 rather than the 6 April 2013. I could not believe what had happened, both my huband and I were sitting in front of the computer and confirmd on three different pages that we had put in the return date as the 6 April 2013. I have no idea how this has changed. We contacted SIA straight away and advised them there has to be some sort of error with their website. They have escalated the issue and now we have to call back on Monday. I know this seems like we made this mistake, however there is no way both of us would have put in the wrong date and then not realised it as you had to check it over the next three pages. :mad:

Make sure they honor the online ticket prices and 15% discounts on redemptions. I have found that with the website hassles, agents are willing to honor both online prices and 15% redemption discounts quite readily

Make sure they honor the online ticket prices and 15% discounts on redemptions. I have found that with the website hassles, agents are willing to honor both online prices and 15% redemption discounts quite readily

This information is irrelevant to the question that millie1081 is concerned about so lets not try to confuse the issue more.

As for millie1081, SQ is very much aware of this problem that their horrible website is having. ie date changes, when you try to do one thing, and the website resets automatically and doesn't confirm the dates you want. It also changes names too.. but that was another time.

You can be sure that SQ reservation will assist you with this. And please write the Customer Relations department and tell them what you think of their website too.

BTW, welcome to FlyerTalk and the Singapore Airlines Krisflyer forum!

I have an award ticket in F on SQ and have a SQ booking number. I was able to retrieve the booking up until today. It says "unable because ticket(s) issued by another airline". I am still able to retrieve it on SQ Mobile. However, if I want to do something like "Book the Cook" I can't do that on the mobile app. Anyway around this?
Thanks

I got the same message. When I called SQ my PNR had changed. I was able to confirm the reservation and get the new PNR, but still could not bring up the reservation on the SQ website. I was able to bring it up with Checkmytrip

I want to book perferred seat for my mom.. till now i was unable to do anything online.

seat selector for outgoing flight having error. i am able to see seat selector for incoming flight but all perferred seat has been taken.. sigh

I want to book perferred seat for my mom.. till now i was unable to do anything online.

seat selector for outgoing flight having error. i am able to see seat selector for incoming flight but all perferred seat has been taken.. sigh

If you're able, try using SQ mobile to select seats... It seems to be more reliable at functioning properly, than the website.
:rolleyes:

Tried to change the date of a revenue flexible ticket booked online, it went to vain. Nothing, zero, nada. It wont allow me, the page wouldnt even move or blink for availability. I gave up. Im sure SQ IT guys are paid well but it seems theyre all fresh graduate.

The mobile site is using Amadeus engine to connect to Amadeus booking system, where as the online site is using SQ developed (well, their contractor's) engine. So, yes, mobile is more stable & functional than online

This information is irrelevant to the question that millie1081 is concerned about so lets not try to confuse the issue more.



Oops, sorry to sow seeds of confusion, especially with the 15% issue!

Just trying to caution OP that SQ agent may try to charge her for change if the original fare basis did not allow changes, and she should be able to get it waived.

Oy. I went on the website tonight to make sure all our info for our October trip was on there. Well, not so much. BTC reservations made over the phone moths ago are nowhere to be found. When I entered the info again, the system crashed. Twice. I gave up, and decided to try again closer to the trip, or just eat off the J menu. It's not like BTC is dinner at a five star restaurant. It's just nice.

Then, my Aeroplan info is not in the system, nor is my country of origin info. Twice I try to fix this, and twice I end up with a confused computer concluding that I must be an American living in Canada. I guess only people in Canada are on Aeroplan . . . (And, yes, the Canucks are welcome to make fun of me right about now -- I'll just say that tea at the Chateau Laurier in Ottawa is addictive).

Sigh. SQ -- Great in the air, on the ground, well . . .

The res captures info that the website does not display like previously entered passport info and FFP numbers.

The res captures info that the website does not display like previously entered passport info and FFP numbers.

I can understand that. What I don't understand is the system's insistence that I live in Canada. I really don't live in Canada, but ever since I put in Aeoroplan as my FFP, the system will not accept the US as my country of residence. :td:

Wow a tiny improvement this week. My "ghost reservations" finally disappeared from the "Manage Booking" page :D

I had so many of those that I had to literally scroll down to see my real reservations...

Hi all,

I am looking at flight options, one way, from Phuket to Christchurch on the 28th December. When you enter this route onto the SQ website, it shows no availability. However, when you search separately (Phuket-Singapore and Singapore-Christchurch) the flights ARE showing availability, so this means there are seats.

Any idea why this might be as I dont really want to have to book two separate bookings for both cost and ease of transit issues? Do I need to speak to the airline by phone?

Any help much appreciated
Thanks

just talk to them on the phone, i would recommend.

Any idea why this might be as I dont really want to have to book two separate bookings for both cost and ease of transit issues? Do I need to speak to the airline by phone?

Any help much appreciated
Thanks

The website has proven itself to be grossly inadequate. This board and other forums like sqtalk.com have documented the flagrantly idiotic things that the website can and cannot do. So many have a story like yours, or worse. I had a similar thing just yesterday. Wanting to change my existing CGK-SIN flight rez to a day later. Website says no seats available when I try to "change your booking". But when searching as a new ticket, plenty of seats available for CGK-SIN flights.

Calling them is your only option really. Singapore Airlines: why can't you do something about this ridiculous website. It makes you guys look like amateurs.

Also, why can't you do something about your Jakarta call center too. When we Jakartans encounter a problem with your website, you ask us to call. We call, and then you tell us you don't have enough operators and to call back another time or use the website. Even your PPS number. Pretty ridiculous.

The website has proven itself to be grossly inadequate. This board and other forums like sqtalk.com have documented the flagrantly idiotic things that the website can and cannot do. So many have a story like yours, or worse. I had a similar thing just yesterday. Wanting to change my existing CGK-SIN flight rez to a day later. Website says no seats available when I try to "change your booking". But when searching as a new ticket, plenty of seats available for CGK-SIN flights.

Calling them is your only option really. Singapore Airlines: why can't you do something about this ridiculous website. It makes you guys look like amateurs.
Yup, happened to me a few times. But when I called the agents also tried saying the requested seats weren't available....

So every time it takes an effort convincing the rep

The website has proven itself to be grossly inadequate. This board and other forums like sqtalk.com have documented the flagrantly idiotic things that the website can and cannot do. So many have a story like yours, or worse. I had a similar thing just yesterday. Wanting to change my existing CGK-SIN flight rez to a day later. Website says no seats available when I try to "change your booking". But when searching as a new ticket, plenty of seats available for CGK-SIN flights.

Calling them is your only option really. Singapore Airlines: why can't you do something about this ridiculous website. It makes you guys look like amateurs.



Thank you for this clarification!

Surely for the airline this must be a huge concern? This must lead to loss of revenue big time. I very nearly flew an entirely different routing (jetsar via Sydney or Auckland) because of the supposed full flights which are not in fact full. They must be losing thousands of seat bookings if my experience is mirrored by others?

SQ announced today ther will be a new head for the IT department and some restructuring to be carried out. The new boss said his first job is to sort out the mess with website. We will see soon if they are really serious.

SQ announced today ther will be a new head for the IT department and some restructuring to be carried out. The new boss said his first job is to sort out the mess with website. We will see soon if they are really serious.

^

Can you provide us with a link to this?

SQ announced today ther will be a new head for the IT department and some restructuring to be carried out. The new boss said his first job is to sort out the mess with website. We will see soon if they are really serious.

Wow! This is great news.

^

Can you provide us with a link to this?

Unfortunateley not. Was in the Straits Times (Paper version) on friday in the Home section.

According to this report Mr. Tan Chik Quee will be new Senior Vice President of this (future) standalone unit directly reporting to the CEO. He was quoted saying "The revamp was problematic and we still have some issues to adress."
How true.

Tried selecting seats again last night and my wife wound up sitting behind me! (I did not select this BTW...it just crashed on my seat selection and seemed to arbitrarily assign other seats in the process). Honestly...how much longer can this nonsense continue. :mad:

Tried selecting seats again last night and my wife wound up sitting behind me! (I did not select this BTW...it just crashed on my seat selection and seemed to arbitrarily assign other seats in the process). Honestly...how much longer can this nonsense continue. :mad:

Write ! Write ! Write ! To Customer Service... (ok, its useless cos it goes to India)...

Unfortunateley not. Was in the Straits Times (Paper version) on friday in the Home section.

According to this report Mr. Tan Chik Quee will be new Senior Vice President of this (future) standalone unit directly reporting to the CEO. He was quoted saying "The revamp was problematic and we still have some issues to adress."
How true.

The IT Department reported to Corporate Planning all these times, showing the priority of IT to SIA. They deserve all these issues.

can anyone help me? I am really trying to avoid using the phone to switch flight dates as this will cost me 50 bucks extra. I am doing a return flight from BKK to IAH and accidentally picked the wrong date, I should have picked 12/26 instead of 12/27 if I was to land in Houston exactly 12/27, Thursday. I realized the error just ten min. after I made online reservation, I tried to go back to the website with my confimation number and the website gets stuck! So I got the suggestion of using my mobile site on my ipad instead, and I got partially halfway but it gets stuck after I try to switch the date.

can anyone help me? I am really trying to avoid using the phone to switch flight dates as this will cost me 50 bucks extra. I am doing a return flight from BKK to IAH and accidentally picked the wrong date, I should have picked 12/26 instead of 12/27 if I was to land in Houston exactly 12/27, Thursday. I realized the error just ten min. after I made online reservation, I tried to go back to the website with my confimation number and the website gets stuck! So I got the suggestion of using my mobile site on my ipad instead, and I got partially halfway but it gets stuck after I try to switch the date.

No it won't cost you anything if you explain to them the website caused you the mistake in the first place.

No it won't cost you anything if you explain to them the website caused you the mistake in the first place.

But a major PITA to call their stupid CS. Even UA is easier

Am I the only person on this planet who experiences zero aggravation with SQ call centre?

I speak to them 1 or 2 times every month - same approach - CSR help me please - web site has malfunctioned and this is what I want - certainly Sir let me solve your problem - 1 or 2 mins late all sorted.

Currently SQ web site only shows 2 out of 3 daily flts MEL-SIN if seeking F Saver redemptions - and both that display are 380 metal so F Savers not available - a quick call to call centre and it gets sorted.

I do not understand why others have so much difficulty.

I've never been too happy with having to call SQ as I've done most of my reservations online. I'm guessing this is why fewer complaints about the website as folks eventually have to call them anyway. As of today after trying for a week of managing my booking online, I buckled down and called them. Sigh.

As of today after trying for a week of managing my booking online, I buckled down and called them. Sigh.And did they resolve your issues?

I would not for one second attempt to defend SQ over their totally ineffective web site - given the breadth and profile of their organization to implement a reliable and effective web site / online booking facility one would think should be pretty straight forward.

But IMHO their premium products still stand head and shoulders above comp that I can use between Aus and China - so I can tolerate the inconvenience to have to regularly call them to mop up their web site shortcomings.

my issue now is that they noticed I did not enter my first name when I did my online reservations (as I skipped it since the website said it was not necessary). However when I called, they said the first name had to appear on the boarding pass/ticket in order to make the flight, and it would be 50 bucks to add it on. How in the world did it let me make an online reservation then without my first name? I have a reservation number and confirmation and everything.

my issue now is that they noticed I did not enter my first name when I did my online reservations (as I skipped it since the website said it was not necessary). However when I called, they said the first name had to appear on the boarding pass/ticket in order to make the flight, and it would be 50 bucks to add it on. How in the world did it let me make an online reservation then without my first name? I have a reservation number and confirmation and everything.

Because not every name requires or has a first name ! You said that since you thought it was not necessary, you didn't put in a first name?

Is this the first time you made an online booking? If not, then you'd know that you need your first name! So then don't blame it on the website. Know that its best to always put in a last name / first name...

Why won't the website price out Australia > USA & vv awards?

Why won't the website price out Australia > USA & vv awards?

Cos you got to go to Krisflyer's site : http://www.singaporeair.com/pdf/ppsclub_krisflyer/charts/StarAlliance_RoundTrip_Mar12.pdf

Cos you got to go to Krisflyer's site : http://www.singaporeair.com/pdf/ppsclub_krisflyer/charts/StarAlliance_RoundTrip_Mar12.pdf

I know the price, I mean to book online an award on SQ metal SYD-SIN-SFO which the website can't do

The website said first name was not necessary! I am just floored that a poor website is acceptable just becuz the airline is doing fine.
That wasn't even the major problem. I just checked my booking and my return trip was missing. They removed it when my booking got edited to change my name. If folks asked why I still remained on sq it is becuz I would have to spend twice as much on united and delta. Is this the take home message. Having to tolerate shenanigans like this for a cheaper pay?

I noticed that the mobile app doesn't let you pick seats, for the same reasons as the website, now. Ridiculous!

I noticed that the mobile app doesn't let you pick seats, for the same reasons as the website, now. Ridiculous!
It does for me, but for one particular booking of mine it doesn't. I have two award flights (issued by a partner airline), and I can select seats for one but not the other. Plain annoying!

web site still down...can't pick first class seats nor book the cook

web site still down...can't pick first class seats nor book the cook

Call Reservations.
Much easier.

The website said first name was not necessary!

I believe some Indonesians only have one name which is their first name equivalent but used it as family name when traveling, which would explain the first name not necessary.

I am not quite sure how other airlines deal with this specificity.

I believe some Indonesians only have one name which is their first name equivalent but used it as family name when traveling, which would explain the first name not necessary.I have also met Indians with only a single name.

I believe some Indonesians only have one name which is their first name equivalent but used it as family name when traveling, which would explain the first name not necessary.

I am not quite sure how other airlines deal with this specificity.

I had a friend with that issue - instead of Lastname/Firstname, she would book her tickets as Onename/Onename.

Hello SQers,

Posting here about an issue I posted in my home forum as I'm struggling to get any sense from SQ/BD/BA over this ticketing query which has arisen since the booking system change / website change.

sq-ba-disagreement-whether-reservation-correctly-tickted (http://www.flyertalk.com/forum/bmi-diamond-club/1412876-sq-ba-disagreement-whether-reservation-correctly-tickted.html)

SQ say they can see the ticket but the system says not-ticketed because it is not properly associated with the booking. Therefore it needs revalidation/re-issue. BD/BA response is that it is correctly ticket for travel and the coupons are open for use, they can't see any problem with it.

It's booked on BD ticket stock 236-xx

Has anyone experienced any problems with partner reservations in this way? from the Amadeus manual, there is none of the mandatory reasons that a ticket needs to be revalidated so I can see BD/BA's point.

EDIT:

The booking has now become visible on Singaporeair.com and ticket numbers are shown there - does this mean all is ok?

Hello forum.

I have been reading this thread for time to time, but being a very infrequent flyer, I wan not thinking about anything seriously. - I have to confess.

I have booked a holiday flight in Jan 2013 in Oct 2012. I thought everything went all till today...
When I checked my booking tonight as it's getting closer, I simply lost a word. Everything was completely and beautifully messed up. Let alone the flight details, every single my personal information has been totally f*** up.

Now I am more aware of how dreadful and frustrating nightmare you all have been suffering since this "new" website had been launched, but have not given up loving SQ yet.

Please allow me to send my most sincerest regards to you all.

Still in love with SQ infrequent flyer

Hello forum.

I have been reading this thread for time to time, but being a very infrequent flyer, I wan not thinking about anything seriously. - I have to confess.

I have booked a holiday flight in Jan 2013 in Oct 2012. I thought everything went all till today...
When I checked my booking tonight as it's getting closer, I simply lost a word. Everything was completely and beautifully messed up. Let alone the flight details, every single my personal information has been totally f*** up.

Now I am more aware of how dreadful and frustrating nightmare you all have been suffering since this "new" website had been launched, but have not given up loving SQ yet.

Please allow me to send my most sincerest regards to you all.

Still in love with SQ infrequent flyer
Perhaps you can provide details on how messed up it was and in what way? :)

When will SQ learn to change its horrible website? They claim to be a great airline to fly with but mashing the booking experience is such a task.

It is leading me not to use them in the future as I cannot complete some basic online tasks without a call to their call centre (with lengthy queue).

It is becoming obvious that the management just doesn't want to listen to their most loyal customers and fix the damn thing. Seriously, it's getting ridiculous now.

I give up SQ - you are not a great way to fly anymore!

I used to be *G with SQ but in recent years I have switched to other carriers and practically only fly redemptions on SQ.

It's not just the web site that's to blame. But that is certainly part of it.

Agreed that the SQ website has plenty of faults and is by no means perfect but recent forays into the websites of Star Alliance partners Thai and Turkish Airlines has me running back with my tail between my legs... its not great but there are far worse out there..!

Perhaps you can provide details on how messed up it was and in what way? :)

Well, only if you are curious to know...

All flight numbers were accurate, but the date of the flights were not, to start with. Seat allocation? What dose that mean...?

FFP #, passport #, date of birth...
Very interesting thing is though, those information in my account still stay intact. Also, while my FFP # is 12345678 it appears as 123466789. Same with passport # & DOB.

At least, I have rang to call center to affirm that my original booking was still there.

How many years will it be before I can select WAW on the web site even though they have codeshare flights to this city...

And now on a redemption I need to visit their office because I have some sort of second, ghost reservation with no seats or payment taken...

But I agree, a lot of other web sites out there are not perfect either.

My credit card does not go through on SQ website, and they claim it is my fault.... except it works everywhere else, and in all other airline's website....

I like SQ but it is a PAIN to call them and have them charge me manually with a service fee for not doing it online! If only I could....

Looks like the bugs are back on the SQ website!

When I go to "Manage my trip", I get this error... I'm not sure how "temporary" this issue is, it's been going on for two weeks! and I can't access ANY of my bookings online, even after logging into KrisFlyer.

We are unable to process your request at this moment due to a temporary technical issue in this page. Please try again.
We thank you for your patience and apologise for the inconvenience caused.

My credit card does not go through on SQ website, and they claim it is my fault.... except it works everywhere else, and in all other airline's website....

I like SQ but it is a PAIN to call them and have them charge me manually with a service fee for not doing it online! If only I could....

You should not be charged a fee then. If you argue that it is the fault of their website.

Here is a good one!

When going to the This month's new movies page, here is what I get...

http://www.danielsmithonline.com/conductor/wp-content/uploads/2013/03/sqerrorjpg2.jpg

Hi All,

I have not been able to access the SQ website for the past hour. Anyone else having this problem?

Here is the error message I get:

We are unable to process your request at this moment due to a temporary technical issue in this page. Please try again.
If the problem persists, please contact your local Singapore Airlines Office for assistance.
We thank you for your patience and apologise for the inconvenience caused.
Tracking Reference Number : FsqYRQ!-1595442706

Hi All,

I have not been able to access the SQ website for the past hour. Anyone else having this problem?

Here is the error message I get:

Yes the website has been behaving badly since yesterday but today totally cannot access it. Well I managed to login and see my travel details but nothing beyond that.


If you try to checkin, try to use their mobile (avail in iPad/iPhone and Android) but also a bit cranky. It cannot found my booking even I login using my KF and have to manually retrieve the booking

Here is the latest:

SIA website experiencing intermittent difficulties

Singapore Airlines would like to inform customers that our website is currently experiencing intermittent technical difficulties related to commercial and redemption bookings, as well as internet check-in. Our web team is looking to resolve the issue. We sincerely apologise for any inconvenience caused.

Please refer to this page for more updates and if you require any assistance, kindly contact your local offices at http://www.singaporeair.com/en_UK/contact-us/

Last updated 13 May 2013, 1145hrs (GMT +8)

Just a pity that the link they give to contact them isn't working either :P Good one!