Iberia Airlines Iberia Plus - reward ticket cancel/change fees

If I book a reward (AVIOS) ticket and then want to cancel the trip, does anyone know what the fee is? Also, can i change the dates without penalty?
Thanks.

It depends... If you book "blue class" (inflexible Eco reward) then you'd loose both the points and fees (though not all taxes as required by law, the amount of taxes to be refund will depend on the country where you booked from and the mood of the agent processing your request).

For flexible and Business reward tickets, you will be reimbursed (check the fare details when booking the reward to check details) taxes but not potential fees.

These fees vary if you use your points on Iberia flights or OW and the dates!

It depends... If you book "blue class" (inflexible Eco reward) then you'd loose both the points and fees (though not all taxes as required by law, the amount of taxes to be refund will depend on the country where you booked from and the mood of the agent processing your request).



"Blue class" is now refundable with the switch to Avios.

There should be a 25 euro charge for award flight cancellations. I'm pretty sure there is no charge to change the dates on flights in "flexible" and "business", but I haven't tried that under the new rules.

It depends on the flight. Post November 16 2011, with the introduction of Avios:

Iberia Flights (incl. Air Nostrum - excl. Vueling)

Clase Azul X (Blue Class/Restricted Economy): Changeable and refundable for a 25€ fee.
Clase Turista T (Unrestricted Economy): Free changes and refunds.
Clase Business U: Changeable and refundable for a 25€ fee.

Oneworld Flights or itinerary containing OW flights: no changes or refunds possible.


With the merger I thought that they were going to follow BA policies, where all rewards are flexible, obviously they didn’t. So in the case of oneworld flights (other than IB), it is worth transferring Avios over to BAEC and book through them. The fees are going to be the same and your ticket becomes flexible.

Any idea how long it takes to process the refund? Will the Avios be depositied back immediately if its a flex economy ticket that is being cancelled?

Thanks

I just refunded two Iberia T class tickets. The tickets were fully refundable. I will let you know when I see my money.

My avios and my credit card refund showed up four days after I cancelled my tickets.

Any idea how long it takes to process the refund? Will the Avios be depositied back immediately if its a flex economy ticket that is being cancelled?

Thanks

In the past I remember having to chase the refund of the points a couple of times, but it was before they switched to Avios.
Hopefully it works better now.

It depends on the flight. Post November 16 2011, with the introduction of Avios:

Iberia Flights (incl. Air Nostrum - excl. Vueling)

Clase Azul X (Blue Class/Restricted Economy): Changeable and refundable for a 25€ fee.
Clase Turista T (Unrestricted Economy): Free changes and refunds.
Clase Business U: Changeable and refundable for a 25€ fee.

Oneworld Flights or itinerary containing OW flights: no changes or refunds possible.


With the merger I thought that they were going to follow BA policies, where all rewards are flexible, obviously they didn’t. So in the case of oneworld flights (other than IB), it is worth transferring Avios over to BAEC and book through them. The fees are going to be the same and your ticket becomes flexible.

thanks, such a nice summary, certainly impossible to find on the IB site. should be in a sticky here.

looks like that no-refund oneworld policy is going to bite hard on some friends of mine, unfortunately.