LAN LANPASS - LANPASS cancelled award reservation on Alaska on Sat over $12, anything I can do?




unesceptico
Jun 24, 12, 9:20 am
Hi everyone,

I booked an award ticket on Alaska using my LANPASS kilometers on Friday from OAK to PDX, I used my VISA to pay the $12 in taxes, I thought everything was fine.
I get an email on Saturday stating that my reservation will be cancelled due to a declined credit card, I call LAN and no one is able to fix that until the LANPASS desk opens on Monday, Is there anything I can do? I don't want to lose my ticket.

Thanks for all your help.


JohnnyColombia
Jun 24, 12, 9:24 am
Go here and see if it lets you pay the taxes again

http://www.lan.com/cgi-bin/pago_reserva/paso1.cgi

Let us know what happens

unesceptico
Jun 24, 12, 10:09 pm
Go here and see if it lets you pay the taxes again

http://www.lan.com/cgi-bin/pago_reserva/paso1.cgi

Let us know what happens

Thanks, I tried that, but it informed me that I could not pay online, as it was an award ticket. I will call tomorrow morning and hope someone is able to rebook me, LAN is very hard to work with.


leandrorar
Jun 30, 12, 6:07 pm
So what happened?

phlashba
Jun 30, 12, 6:26 pm
So what happened?
Wait! "Comodoro"? Are you back to LAN again?

leandrorar
Jul 1, 12, 7:19 pm
Oops! Nop, I think I'm currently premium as they have the soft landing policy.

I'm very happy with AA and now also with AV/TA.

Lanpass sucks in every aspect, starting ith availability.

Updating my profile....



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