Hilton HHonors - Darn it Hilton stop kicking me off the internet in 24 hours!

Was just writing a (somewhat lengthy) post on another forum. Finish and hit submit - get &*@#ing hotel guest network login screen, and post is lost.

Bites me at least once every trip - whether sending an email that never delivers, doing a download that never finishes, anything internet.

The fact they have the expiration timer set at 24 hours practically guarantees it will go out exactly when you need it (because 24 hours from when you were working in your hotel last night is a really good predictor of when you'll be trying got get something done tonight).

It's free internet for guest (at least where I stay). Set it to expire in 26 hours. Or 16 hours, or a week. Or freakin' never.

But 24 hours is just about the worst possible choice you could make and is annoying your customers (at least this one). Please stop it.

http://www.flyertalk.com/forum/hilton-hhonors/1170524-possible-reset-internet-connection.html

http://www.flyertalk.com/forum/hilton-hhonors/1170524-possible-reset-internet-connection.html

I assume you mean purposefully "logging out" from the hotels wifi connection so to purposefully reset the 24-hour time window when it automatically expires.

I don't know any easy way to do that...maybe you could force your computer to 'forget' the network then go back in, depends on how they are authenticating I think.

I assume you mean purposefully "logging out" from the hotels wifi connection so to purposefully reset the 24-hour time window when it automatically expires.

I don't know any easy way to do that...maybe you could force your computer to 'forget' the network then go back in, depends on how they are authenticating I think.


No, I meant to provide a link to a previous thread asking the same thing. :D

Except for changing your network adapter's MAC address, I don't believe you can get around the 24 hour thing, I believe it tracks MAC addresses.

I agree - I purposefully checked out of a hampton on a recent trip and into a holiday inn because of the internet speeds.
It's that important to you.

Many Marriott properties expire their internet sessions at noon. That is when most business people will have checked out or be at work. That sounds like a better plan.

Even better would be to allow you to get your access for multi-days at a time.

I've called stay connected customer care before and they've logged me in for multiple days when I thought this would be an issue.

:p First world problems.

(Brought up by a co-worker for the unreliable key-entry-elevator at Hilton Metrotown Vancouver).

I've called stay connected customer care before and they've logged me in for multiple days when I thought this would be an issue.
Who is "stay connected customer care" and how do you call them (number)?

Or is that hotel-specific? (In which case it may only work at some hotels and not others?)

Who is "stay connected customer care" and how do you call them (number)?

Or is that hotel-specific? (In which case it may only work at some hotels and not others?)

I think this may refer to the 24/7 help number for the internet access. It will be in the room somewhere. Look on the desk or in the hotel info book. The front desk will have it as well.

I have used them on multiple occasions. I do not know where they are or who they are, but they are very competent. They can view the hotel system remotely and even see if your computer is logged in. They will often instruct the night shift people how to reset equipment.

What might the rationale be for doing this at all?

I'm afraid that I have taken to preparing long posts or emails in a text editor and then pasting them into the web form just before posting. Or pasting from the web form into wordpad before clicking send.
This doesn't just deal with the 24 hour problem, but with wireless network failures, proxy overloads and many of the other internet problems in the first world.

The greatest irony of this that I can remember is when it logged me out while making a hotel reservation. Once I got back on, it required two more log in's at hilton.com to get back to where I was only to find out that I had to start over because it had been too long and the prices may no longer be valid. One would think that use of hilton.com could be done without logging in to the hotel network. Most airport WiFi lets one see flight status and airport info without logging in.

If the property is using StayConnected, email the manager and ask him or her to make a promo code for you valid for your average length of stay.

Another habit I've gotten into, which is informational only (but that helps me! and may help you?), and doesn't require cooperation from anyone else:

If I'm staying at an HHonors property for more than one night, I'll start the stopwatch on my watch, or else write down the exact time, at which I start the internet connection. Then, at least I know very accurately when the 24-hour "death" is coming up, and can work to avoid doing something critical at that time (like being in the middle of an email compose or an FT post).

Then, as soon as I think the 24-hour "death" time has passed, I'll open up another window or tab, and use that (rather than a refresh of whatever I'm working in) to force the new sign-in.

I've had it with their friggin website! Takes 3 pages to log-in, kicks you out once there, and then it says techical difficulties! Gimme a BREAK!:mad:

Another habit I've gotten into, which is informational only (but that helps me! and may help you?), and doesn't require cooperation from anyone else:

If I'm staying at an HHonors property for more than one night, I'll start the stopwatch on my watch, or else write down the exact time, at which I start the internet connection. Then, at least I know very accurately when the 24-hour "death" is coming up, and can work to avoid doing something critical at that time (like being in the middle of an email compose or an FT post).

Then, as soon as I think the 24-hour "death" time has passed, I'll open up another window or tab, and use that (rather than a refresh of whatever I'm working in) to force the new sign-in.

It is seriously terrible that you have to do that - I can only presume their software is badly written, I still don't understand any rationale that they would do this on purpose (except that it's a hack around the fact that some of the configuration charge per 2-hour period, and they are "charging" zero dollars).

There's a Homewood I stay at that allows you to have a 30 day connection. I just stayed at a HGI that always has connection problems. It's crazy.

It is seriously terrible that you have to do that - I can only presume their software is badly written, I still don't understand any rationale that they would do this on purpose (except that it's a hack around the fact that some of the configuration charge per 2-hour period, and they are "charging" zero dollars).
Presumably it's to stop people staying logged in after they check out.
:p First world problems.
+1 ;)

There's a Homewood I stay at that allows you to have a 30 day connection. I just stayed at a HGI that always has connection problems. It's crazy.

We were just at a Hampton where the password changes at midnight every Sunday and our stay spanned a Sunday night -- the front desk gave me the present and future passwords, but didn't indicate which was which.

Had to log in a few times to get it right.

Bob H

We're staying long-term at the Doubletree in Waikiki and even when we "purchase" a week pass on our account, we continuously get kicked off. super frustrating, especially when it happens mid email :-/

I was in a long term weekly stay at an Embassy Suites (4 nights a week for 2+ years) and requested they add an option to select multiple days on their sign in page and they were able to do it. It definitely made life much easier, especially since I primarily used my iPad when in the room.