Etihad Airways Etihad Guest - Inflexible Chauffeur Service

I have an 11am FRA-AUH flight coming up, and will be a little distance from the airport so prefer to stay at an airport hotel the night before the flight.

I was disapointed to hear I could not use the chauffeur service the night before.

Anyone else come across this?

I wouldnt expect a pickup the night before at all.
I am doing the same flight in mid july we are specifically staying in FRA CBD so we can do the limo

and its half the price of the sheraton FRA APT.

I'm flying this weekend from LHR 9am and asked for a car the day before as I'm staying overnight at the airport hotel. No problem. The call centre seems to be the only way to request anything, though. The website is useless for anything except info checking.