Air France Frequence Plus - Delta says Biz, Air France says economy?




national47
Jun 18, 12, 8:47 pm
I booked a Delta business ticket with the S class that transfers in CDG. The JFK to CDG and CDG to ARN segments are on Air France. On airfrance.us site, my first flight shows up as business but it lists the second flight as economy. My seat for the second flight is at the front of the plane, but I can now no longer choose a seat. Is it possible Air France will stick me in economy, not business for the CDG to ARN flight?


cottonpatch
Jun 18, 12, 9:12 pm
I've got a similar DL fare class for a JFK-CDG-DUS flight that says "Economy" on airfrance.com/us for my CDG-DUS leg. It's letting me choose a seat that Seat Guru calls a Premium Affaires seat for that leg. I think it's just a "glitch" in the translation from DL system to AF system. You make probably make a seat assignment and confirm that it is a seat in the appropriate cabin via some other means. My flight is just a little over an hour and it appears that I'm able to select the proper business/first class seat. I'm not going to sweat it considering it is such a short flight. On airfrance.com/us my JFK-CDG class is showing as "Business". Oddly enough, the flight to DUS is listed as "Economy" even though it shouldn't be. It looks like it's not in the economy cabin.

MSPeconomist
Jun 18, 12, 9:16 pm
If the OP has paid for business class on the entire itinerary, he/she is entitled to business class even if the intraEU connecting flight is one minute long. Once on PMNW, in IROPs for a TATL flight upgraded with miles, I as rebooked in KLM S class. When I asked what this meant, it took some time to get the answer that this was "standard" class, close to full Y but not business class.


cottonpatch
Jun 18, 12, 9:25 pm
If the OP has paid for business class on the entire itinerary, he/she is entitled to business classI expect that is what the OP is getting. I booked a complete trip in DL "S" class and I'm able to book a seat for the European portion in the Premium Affaires cabin even though AF website says "Economy". In reality, AF doesn't call any cabin "Economy". Do they?

I just rechecked my itinerary on AF.com/us and it also gives me a bag allowance that is correct for the the Delta "S" fare that is for business/first class type cabin. This is just further evidence that the wording "Economy" is an error. All other signs on the reservation are correct for business/first.

B7e7US
Jun 19, 12, 2:33 am
If the flight is a codeshare marketed by Delta, S will be Business, if it's an Air France flight number, S corresponds to Premium Economy.

TrojanTraveler
Jun 19, 12, 7:18 am
I expect that is what the OP is getting. I booked a complete trip in DL "S" class and I'm able to book a seat for the European portion in the Premium Affaires cabin even though AF website says "Economy". In reality, AF doesn't call any cabin "Economy". Do they?

I just rechecked my itinerary on AF.com/us and it also gives me a bag allowance that is correct for the the Delta "S" fare that is for business/first class type cabin. This is just further evidence that the wording "Economy" is an error. All other signs on the reservation are correct for business/first.

AF does use the term Economy on intra-Europe flights (or at least they do on AF.com). I would contact AF to see what they have in their system. I have noticed that there is sometimes a discrepancy (when buying a DL codeshare)as to what they have on AF.com and what they have on their system. recent example: Mrs. TrojanTraveler was flying JFK-CDG-NAP, buying a PV ticket but upgraded to O on the TATL. The PV ticket puts you in Premium Economy for the CDG-NAP ticket...but AF.com just listed Economy. She was indeed in PE. Of course, note that there is pretty much no difference in any of the seats on these flights, with the exception that there's an empty seat in the middle in Affaires.

That said, if you bought an S fare on DL, and did not upgrade, you should be in Affaires CDG-ARN.

cottonpatch
Jun 19, 12, 7:45 am
note that there is pretty much no difference in any of the seats on these flights, with the exception that there's an empty seat in the middle in Affaires.That explains the seating (e.g. 2A and 2C, but no 2B) when I went to select seats on AF.com. Thanks.

national47
Jun 19, 12, 8:57 pm
Delta and Air France should fix this. It makes it look like the reservation is wrong.

orbitmic
Jun 20, 12, 2:24 am
Delta and Air France should fix this. It makes it look like the reservation is wrong.

DL and AF should fix lots of things. For example, the problem is the same - but worse - the other way round whereby very often if I book a trip with AF, KL, or AZ involving codeshared US flight, it will book me into Y rather than F. I have typically had no problem with the 'glitch' when flying AF flights coded as DL (that was rectified) but I had when flying DL flights coded as AF/KL/AZ (DL agents often insisting 'their' system is right). The joining of equally incompetent IT systems is a recipe for disaster.

cottonpatch
Jun 20, 12, 10:48 am
Delta and Air France should fix this. It makes it look like the reservation is wrong.There's a long list of things that could be "fixed" in this "partnership". I hold my breath and hope for the best when I indulge this pair by booking something they've cooked up together.

houserulz77
Jun 20, 12, 7:53 pm
Somewhat OT, but close enough for this forum...

I have travel booked on DL but all AF metal BOS-CDG-CPH-CDG-BOS.

DL.dumb allowed me to select seats BOS-CDG and CDG-BOS, but not for CDG-CPH or CPH-CDG.

When I selected seats on AF (for all segments) the seat assignments for the tatl segments transferred over to my DL itinerary, but the seats for the inter-EU segments did not.

Anyone have this experience?

I am wondering because I have a positioning flight MCO-BOS (on DL) and wanted to check my bags through to CPH, but am worried that if I check in with DL, I will lose my seats that AF is showing but DL is not.

Alternately, if I just check in for the MCO-BOS segment in Orlando, and then claim my bags and check in for the AF flights in Boston, will I still be able to access the SC in MCO, or do I need a boarding pass?

MSPeconomist
Jun 20, 12, 8:05 pm
Common wisdom here is that for any AF operated flights, you must pick seats on AF/KLM; trying to do so on DL means that the seats won't stick and you should ignore anything that delta.dumb tells you about seats on AF metal. However, some of the AF flights might be more likely to appear on the DL side if they are codeshares. Remember too that if the intraEU flights are coach, AFAIK you cannot pick seats before OLCI.

I would do OLCI the day before your flights for as much as possible--it might help to wait until 30 hours before the departure time of the last segment--and try to get the remaining boarding passes at the first airport that will do so. Check the bag through from MCO to CPH or whatever. Agents might not be willing to not check the bag through and you gain nothing but hassles and the risk of missed flights by not doing so. If your first flight is late, having to go land side and wait for a bag is a recipe for further problems.

Goldorak
Jun 20, 12, 11:17 pm
DL.dumb allowed me to select seats BOS-CDG and CDG-BOS, but not for CDG-CPH or CPH-CDG.

Unless you fly business class, you cannot pre-select seats in Y class for European flights.

TrojanTraveler
Jun 21, 12, 6:46 am
Also, always disregard the seats shown on DL.com. Whatever is shown on AF.com is correct (and this is the only place you should choose/move your seats). That said, I would periodically monitor your itinerary on AF.com. While I've no idea as to why it occurs, odd things can happen between DL and AF from an IT standpoint, and I have had seats vanish, etc.

orbitmic
Jun 21, 12, 5:47 pm
While I've no idea as to why it occurs, odd things can happen between DL and AF from an IT standpoint, and I have had seats vanish, etc.

Could it just be equipment change? Some aircrafts have subtle variations (e.g. multiple types of 777-200, multiple types of 777-300, etc) so if one is replaced by the other (with no corresponding change in aircraft code) seat assignments could be released across the board.

houserulz77
Jun 21, 12, 7:48 pm
Unless you fly business class, you cannot pre-select seats in Y class for European flights.

I am in J/F for the entire trip. I have confirmed seat assignments for each leg according to AF. I am wondering if I check in at the DL counter at MCO, if they will be able to see those assignments and check my bag through to CPH.

Goldorak
Jun 22, 12, 12:03 am
I am in J/F for the entire trip. I have confirmed seat assignments for each leg according to AF. I am wondering if I check in at the DL counter at MCO, if they will be able to see those assignments and check my bag through to CPH.

Yes, they should be able to see those seats and for the bags, they will be tagged to CPH (you don't have to collect them in CDG).



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