Marriott Rewards (including Ritz-Carlton) - San Juan Marriott Resort and Stellaris Casino or La Concha Renaissance

I will be taking the family to San Juan for spring break and would like to know if you all have any insights. Which one is the best overall to stay in?

Never stayed at the Renaissaince but I got bed bug bites at the Marriot :

Try a search for San Juan.

We have stayed twice at the Marriott in SJ and had good experiences. It does have the feeling of a little bit older beach hotel.

At that point (early Dec07), the Renaissance was just opening, but there appeared to be a lot of work yet to be done.

The Marriott is just average, not a great "resort." Don't know about the REN but if its new its probably nice.

Thanks for the advice. I will probably just stick to the Renaissance for now.

Just returned from a week long stay at the La Concha resort in san juan--it is just down the block from the Marriott--the two hotels are totally different--the La Concha is cool, modern and hip--the Marriott is staid, old and stodgy. The pool and beach at the La Concha are very well laid out and there is no feeling of over crowding. The Level 25 restaurant (where we had breakfast each morning) is open on both sides to the pool and the ocean-- a great place to begin the day. The staff at the la Concha are great and accommodating. I am a Platinum and received upgrade, breakfast for my family, drink coupons and more. My friend who was staying at the Marriott was told the Concierge room was closed and received nothing. One La Concha negative--it is pretty noisy because there is an incredible bar scene with live music and DJ almost every night and the lobby is open air--so request a high floor!

Any recommendation between the two for a single adult with only silver status looking for a attractive outdoors with pool for swimming laps? Have noise issues at La Concha improved?

Silver status, if you had Gold/PLT, Marriott without a question due to the lounge which is actually pretty good by the new lessor Marriott standard.

However, considering you are a Silver the Ren might be the way to go...cooler/better bar.

Dan

i stayed at the regular marriott, and really liked it. I thought the beach area was much nicer. plenty of restuarants right across from the hotel. concerige was only okay. Charlie's car rental right across the street.

I walked to the REN, and it seemed teh beach area was much smaller, and not as nice. defintely more hip atmosphere. Depends on what you want

I stayed at La Concha in Feb 09 and agree it is a hot property. I didn't get the upgrade or drink coupons but not sure how recently that started. I did walk to a Starbucks accross from the Marriott a couple of times and did a pass through of the propertly. Overall, the La Concha is much hipper and a huge party happens there on weekends. If that's your scene, hands down La Concha. For a family getaway, the Marriott might be an equal or even better choice.

Enjoy SJU

Just returned from a week long stay at the La Concha resort in san juan--it is just down the block from the Marriott--the two hotels are totally different--the La Concha is cool, modern and hip--the Marriott is staid, old and stodgy. The pool and beach at the La Concha are very well laid out and there is no feeling of over crowding. The Level 25 restaurant (where we had breakfast each morning) is open on both sides to the pool and the ocean-- a great place to begin the day. The staff at the la Concha are great and accommodating. I am a Platinum and received upgrade, breakfast for my family, drink coupons and more. My friend who was staying at the Marriott was told the Concierge room was closed and received nothing. One La Concha negative--it is pretty noisy because there is an incredible bar scene with live music and DJ almost every night and the lobby is open air--so request a high floor!

Stayed at the SJ last February, the lounge is nice (top floor with terrace, overlooking the city and the ocean)

If you can get an upgrade ask for a corner room or a room with ocean view.

I think the Marriott has a better beach than the Renaissance (larger, nice layout)

I've stayed at the San Juan Marriott... thought it was just ok. It was nice to have a club lounge though.

Does anyone know if the Renaissance has a club lounge?

I know its not normal for a resort type property - but seeing as the Marriott down the street has the lounge, perhaps the Renaissance does as well?

Thanks for your help.

As of my last stay (about 6 months ago) the Ren did not have a lounge.

I actually quite like the Marriott and the Sushi bar next door the to hotel.

Dan

La Concha does not have a lounge. I've stayed at both and I think La Concha is nicer, especially the pool, beach, and gym areas. Yes, having a lounge is a good perk, but not as a sacrifice to the overall quality of the hotel. To me La Concha had more a "W" feel to it, if that is your thing.

I have seen a few reviews mention that the Renaissance offers complimentary breakfast for Platinum guests - can anyone confirm this? The property seems a little nicer than the Marriott, but the lounge could sway a decision.

To me La Concha had more a "W" feel to it, if that is your thing.


which for me was reason enough to to avoid it

I have seen a few reviews mention that the Renaissance offers complimentary breakfast for Platinum guests - can anyone confirm this? The property seems a little nicer than the Marriott, but the lounge could sway a decision.

I was not offered this, but it's been over a year since I stayed there. It doesn't hurt to call the hotel and ask though...

I have seen a few reviews mention that the Renaissance offers complimentary breakfast for Platinum guests - can anyone confirm this? The property seems a little nicer than the Marriott, but the lounge could sway a decision.

La Concha always give me coupons for the buffet breakfast. It is a very nice buffet and with a beautiful setting. I think it is for elite level. You also get the welcome gifts, with one liquor option (besides wine) being two bottles of beer. The other option is also pretty good - basket of fruit is usually what I opt for. On top of that, you will also get two drink coupons at the bar. Worth at least $20. No exec lounges. But I find that one goes out for food most nights, so it is not a real big loss. Manager's reception on Weds night with more free drinks.

Should mention the FS Marriott tends to be at a higher rate than the La Concha. On a pure economic perspective, the difference usually exceeds the value of the lounge. Especially since the La Concha buffet breakfast is far better than the FS early morning offerings.

I stayed at the La Concha during Christmas week last year--great stay. While they do not have a concierge lounge--they gave me coupons for a full breakfast each morning for everyone in my family and then free drink coupons for the lobby bar. During weekends and holidays the Marriott CL is closed--I had a friend staying at the Marriott down the street and he received no perks at all. We are both platinums. I loved the La Concha.

Bumping this thread.

SO (Marriott Platinum) has an upcoming business trip (in a week, or so).

Does the FS Marriott still have a lounge? I can't seem to find any mention of it on the website.

As a Marriott Platinum, which hotel would be the better choice (I know, a bit subjective) for a midweek stay?

Bumping this thread.

SO (Marriott Platinum) has an upcoming business trip (in a week, or so).

Does the FS Marriott still have a lounge? I can't seem to find any mention of it on the website.

As a Marriott Platinum, which hotel would be the better choice (I know, a bit subjective) for a midweek stay?

They both have lounges now. La Concha also open one. But it is not that great. However, the La Concha room rate is generally lower than the FS. Not sure if that is important. Also, you will get two drink coupons for the bar which the FS will not give you.

They both have lounges now. La Concha also open one. But it is not that great. However, the La Concha room rate is generally lower than the FS. Not sure if that is important. Also, you will get two drink coupons for the bar which the FS will not give you.

Thanks for the quick response.

FWIW, the corporate rates are $195 (FS Marriott) and $186 (La Concha) respectively.

Color me confused :confused: but, there is no mention of the lounges and/or a rate to book into concierge/lounge level directly (I know, no point in booking anyway, since she is platinum) for the FS Marriott --- am I missing something?

Thanks for the quick response.

FWIW, the corporate rates are $195 (FS Marriott) and $186 (La Concha) respectively.

Color me confused :confused: but, there is no mention of the lounges and/or a rate to book into concierge/lounge level directly (I know, no point in booking anyway, since she is platinum) for the FS Marriott --- am I missing something?

Since you are platinum, you will have access to the lounge. Rooms in San Juan are usually base on views, not lounge level. So you would pay more for the ocean view and suites.

Your rates are very similar. I would personally choose La Concha if you want a more active night scene. It does get loud as the parties sometimes goes pass 3 am. So if that will bother you, take the FS.

I should add that at La Concha, I usually do get a room with the ocean view. Since their rooms have one of the largest glass sliding doors, I like waking up with the sun light and seeing the ocean.

I've been reading thru this thread and was wondering which hotel you'd suggest. I am heading to SJU for one night on a MR and will have about 18 hours on the island. A friend and I will not have a car, and I have an excellent corp rate at both the Marriott and the REN. We will probably have a late lunch, then want enjoy happy hour (near or at the hotel) and then dinner with drinks. Stumble back the hotel hotel and catch a few hours before the flights back.

Which hotel would suit us better? The few $ difference between the hotel's is not material in my decision. Thanks

I've been reading thru this thread and was wondering which hotel you'd suggest. I am heading to SJU for one night on a MR and will have about 18 hours on the island. A friend and I will not have a car, and I have an excellent corp rate at both the Marriott and the REN. We will probably have a late lunch, then want enjoy happy hour (near or at the hotel) and then dinner with drinks. Stumble back the hotel hotel and catch a few hours before the flights back.

Which hotel would suit us better? The few $ difference between the hotel's is not material in my decision. Thanks

The two hotels are about 3 blocks apart so there is really not much difference in terms of location. The bars at both can be pretty loud. They may also have live music, depending upon which night.

The La Concha tends to have more of a crowd. Also seems a little bit younger.

Cab to either hotel from airport, about $20 with tip included. Look for the taxi/tourist stand when you come out of airport.

By the way, the Perla restaurant at La Concha is not bad if you are looking for elegance. It is about $50 to $75/person.

We just got back from the Renaissance La Concha. We are Marriott Rewards Gold Members- and apparently their MR Lounge is all new. It's really cool, as it has it's own private pool/beach area outside the lounge that is very handy on a busy weekend. I prefer this over the other Marriott property.
We loved the resort, and went during summer, and thought the pools were not over crowded. As they have 2 main pools, plus the small one near the Marriott Rewards Lounge, with lots of lounge chairs. The beach is nice as well, not overcrowded with cool lounge chairs around as well. It is very modern, and seems very new. Always a crowd at night at the bars & restaurants. It actually seems like where the locals go for a night out. We did eat at Perla and it was exceptional. We also ate at the other restaurant for breakfast, and it was good - no issues. The fitness center was perfect- and actually looked over the beach...which is a plus for me as I am always looking for a good gym at hotels.
We had a great stay and would stay again.

I actually made today a reservation for this property (La Concha) at the beginning of November, a couple of questions:

1. Does anybody knows what the typical weather is in November.

2. I am Marriott Platinum so I assume I get free access to the lounge, how is the breakfast there? (Any other benefits I can expect)

3. Is a room upgrade given to Platinum members?

4. I see there is a resort fee of 18 usd daily for things I do not need (internet, phone call, fax machine) anybody was able to succesfully let them drop these costs. (For 7 days that makes 126 usd which I love to spend on meals or drinks)

Thx for any answers.

Thx

Cab to either hotel from airport, about $20 with tip included. Look for the taxi/tourist stand when you come out of airport.




FYI-if using a credit card in PR, the MIN charge is $30, so the airport-hotel charge will be $30 + tip.




1. Does anybody knows what the typical weather is in November.

2. I am Marriott Platinum so I assume I get free access to the lounge, how is the breakfast there? (Any other benefits I can expect)

3. Is a room upgrade given to Platinum members?

4. I see there is a resort fee of 18 usd daily for things I do not need (internet, phone call, fax machine) anybody was able to succesfully let them drop these costs. (For 7 days that makes 126 usd which I love to spend on meals or drinks)

Thx for any answers.

Thx

1-H-O-T and HUMID! :D

2-Lounge bfast/dinner is GREAT. You can make a MEAL out of both. Bfast had eggs/sausage/bacon/AND pancakes/french toast when I was there! This is DEFINATELY the best lounge I have been in during the past 2+YEARS!

3-PlatPrem here and got a NICE "jr suite" u/g. Oceanfront, nice view, great room!

4-I tried to get it removed as I was on business. NO LUCK! :td:

FYI-if using a credit card in PR, the MIN charge is $30, so the airport-hotel charge will be $30 + tip.




1-H-O-T and HUMID! :D

2-Lounge bfast/dinner is GREAT. You can make a MEAL out of both. Bfast had eggs/sausage/bacon/AND pancakes/french toast when I was there! This is DEFINATELY the best lounge I have been in during the past 2+YEARS!

3-PlatPrem here and got a NICE "jr suite" u/g. Oceanfront, nice view, great room!

4-I tried to get it removed as I was on business. NO LUCK! :td:

No tipping on taxi in San Juan. Most only tip a dollar or so.

If you think the lounge was great, you would have love the buffet breakfast they use to give you before.

None of the hotels in San Juan with resort fees will ever waive them. It is one of the items that seems to be non-negotiable.

La Concha is a better bet probably* Hotel is beautiful, nice concierge lounge, great area and the hotel is much smaller than the Marriott.


*However. This is a big qualifier, the hotel seemed to care more about private parties than paid guests.


When we checked in we were given a 4th floor room, I prefer a high room but it was still ocean front so no biggy. The next night we got word that there was going to be a party going on, when soundcheck started at 8pm I asked to change rooms. No availability, but were told that the party would be over at 11pm.

Ha, my a**. It was the Billboard music awards party. Blaring music all night, and a 3AM fireworks explosion. Our windows were shaking from the impacts. The hotel just happened to not tell us about this raging party they had planned when we checked in. (I'm a long time platinum btw) Needless to say we were pretty furious, I think we got 2 hours of sleep. The manager did do what she could to compensate us at least (got some free drinks, free dinner and 1 night worth of the award points comped) but of course there really isn't anything that can fix a bad experience. Also, they closed down one of the beach-side pools for a wedding another night.

It was amusing though walking by the huge line of people trying to get into the hotel..."yeah, I'm on the list" ;)

They sometimes have several parties a week. Sometimes even a live concert by the pool. It is not normal for them to inform you about it since pretty much a common occurrence.

A higher floor does not really help that much.

They sometimes have several parties a week. Sometimes even a live concert by the pool. It is not normal for them to inform you about it since pretty much a common occurrence.

A higher floor does not really help that much.

This was an abnormally large party.

I don't give a crap if it's normal for them, it's NOT normal for me to have to worry about giant parties at my hotel.

If that is normal for that property there should be a warning on the main information page. It's bad customer service, period.

None of the hotels in San Juan with resort fees will ever waive them. It is one of the items that seems to be non-negotiable.

Some corporate rates (using the corporate rate code), have them waived. ;)

Any recent updates, with regard to La Concha? Considering a quickie December 25th to 29th trip.

Just to confirm, there is a lounge now? Opinions, should I just book a Jr. Suite; or take a chance for an upgrade? (we are only two people, Marriott Platinum). [I'm leaning towards just booking the jr. suite).

anything new on this property?

Is the concierge lounge at La Concha only for suite tower guests? or do Golds and Plats get access to the lounge too?

Is the concierge lounge at La Concha only for suite tower guests? or do Golds and Plats get access to the lounge too?

I was at this property (La Concha) in April. There were other guests from the older section with status and they had access. But they had to ask the front desk to program their card for the Lounge. The Lounge is on the first floor with its own small patio overlooking the small no-edge "infinity" pool that overlooks the beach. The Lounge was spacious and absolutely first-rate, relatively uncrowded. I've logged over a hundred nights at the Stellaris up the street and thought I would try LaConcha for this trip. The Stellaris Lounge is (was) much smaller and that property has more rooms.

But as stated above, there are some issues with the La Concha. One guy I talked to in the Lounge was happy with his room - once he was inside since that part of the property, the original tower has all ocean-view rooms. But his front door overlooked the street-side pool that had a lot of noise from a private party and the sound bled easily through the door and into his room.

The LaConcha lobby is chaotic. I showed up concurrent with a huge cruise ship junket check-out and they had no provision for a PLT or GLD as I've seen at the Stellaris. But the employees are pleasant and professional as you would expect with this property.

The beach is good at both places. The main floor bar at the Stellaris is good if you just want a quiet drink. You are in the middle of the noisy zoo action at LaConcha.

Depends on what you want. I would take the upgraded room decor and large and sleek, roomy Lounge from LaConcha with a better and less open-air locals-bar motif lobby setup and it would be perfect.

A good example is the new Edition in Honolulu. It has the best attributes of both these SJ properties: cool decor, young and very professional employees, but very low-key and relaxing common areas.

In any case, both the LaConcha and Stellaris are great properties with perfect beaches.

Is the lounge available on weekends at La Concha? Thank you.

We are looking to book two nights in early May at the La Concha. The question I have is in regards to the two towers that are shown on the website. What is the significant difference between the suite towers adn the ocean tower. the suite towers appear from teh description to be the newer of the two but the descriptions say "ocean view". I have stayed at places where "ocean view" was very liberal and meant you could see a blue something if you had a long neck and didn't mind leaning out over a balcony.

They are offering a great rate on a tower suite during the days we are looking. I also am wondering on recent success rate for Golds on upgrades from city view to ocean view suites in the tower.

Thanks in advance for any input.

Is the lounge available on weekends at La Concha? Thank you.

In line with most other Marriott/JW/Ren lounges, La Concha's lounge is closed on weekends

We are looking to book two nights in early May at the La Concha. The question I have is in regards to the two towers that are shown on the website. What is the significant difference between the suite towers adn the ocean tower. the suite towers appear from teh description to be the newer of the two but the descriptions say "ocean view". I have stayed at places where "ocean view" was very liberal and meant you could see a blue something if you had a long neck and didn't mind leaning out over a balcony.

They are offering a great rate on a tower suite during the days we are looking. I also am wondering on recent success rate for Golds on upgrades from city view to ocean view suites in the tower.

Thanks in advance for any input.

I didn't take any pics from the beach but these orientation view photos may help you sort out the property footprint. The first one is the original hotel taken from the street. The ocean tower is facing you and one of the pools is between the tower and the street. There are two more on the ocean side.

In pics #2/3, you can see that when the suite towers were added, they were perpendicular to the street and connected at the east (right side) of the original property.

I believe all the rooms in the original tower, except perhaps the first few floors (rooms for conferences) have an unobstructed ocean view and balcony. Mine certainly did. The suite towers are over the Lounge. and as you can see, won't have as many ocean view rooms. Both towers have great furnishings. But the suite tower is new, and you don't enter the rooms from an external catwalk as in the original tower.

http://www.cardcow.com/images/set333/card00482_fr.jpg

http://www.ditona-beach.net/JPG/PuertoRico/fotos/IMG_0049.JPG

http://www.marvelarch.com/uploads/images/proyectos/hospitality/H_laconcha_01.jpg

Thank you AATrout

Stayed in an OCEANFRONT suite + connector in the original tower this December holiday. (effectively a two bedroom suite). Views are perfect and unobstructed from this tower (and they window clean in the AM).

1 Bedroom suites in the "main-tower" have been recently renovated, and are quite similar to the suites in the "suite-tower" -- exception, no microwave oven, and the living room is ever so slightly smaller. (the terrace is off of the living room of the suite, in the "main-tower" -- was off of the bedroom of the suite in the "suite-tower." The bedroom has a perfect unobstructed oceanfront view in the "main-tower" one bedroom, unlike our "partial-view" in the suite tower ("partial-view 1 bedroom).

We preferred the suite+connector in the main tower, mostly because of the views, and convenience to the lobby area (but, it's a very slight convenience). Lounge is more convenient to the suite-tower, but the lounge is ALWAYS closed during Christmas holiday week, so that's a non-issue.

Also, another lounge warning : ONLY 1 Elite member + guests. Another over that (including children) you have to pay for on a daily basis. They are trying to keep the lounge "more exclusive" or so they say. Even if a Platinum Guest books multiple rooms, still only access for the Platinum member + one guest.

http://i124.photobucket.com/albums/p11/baccarat_king/LaConchaOceanFront.jpg


Unless you book an oceanfront in the Suite Tower, you don't have a very good view. IIRC, the Suite Tower suites with a whirlpool on the terrace have the ocean views. My wife was not thrilled with the view from the suite tower (1 bedroom suite) in the previous year, so we booked the "main tower" this year (at a very favorable rate).

This property has treated us very well, as Platinums. They even permitted a very early check-in (7am) after our JetBlue redeye.

This is our favorite property on Condado; lots of restaurants (many great ones) in walking distance. Nice (not great) beach area, and one of the nicer casinos and the best "lobby scene" on Condado.

another picture, from the "main-tower" oceanfront suite bedroom, early AM : (6th floor, "main-tower")

http://i124.photobucket.com/albums/p11/baccarat_king/morningshotLaConchaoceanfront.jpg

We are looking to book two nights in early May at the La Concha. The question I have is in regards to the two towers that are shown on the website. What is the significant difference between the suite towers adn the ocean tower. the suite towers appear from teh description to be the newer of the two but the descriptions say "ocean view". I have stayed at places where "ocean view" was very liberal and meant you could see a blue something if you had a long neck and didn't mind leaning out over a balcony.

They are offering a great rate on a tower suite during the days we are looking. I also am wondering on recent success rate for Golds on upgrades from city view to ocean view suites in the tower.

Thanks in advance for any input.

Also, another lounge warning : ONLY 1 Elite member + guests. Another over that (including children) you have to pay for on a daily basis. They are trying to keep the lounge "more exclusive" or so they say. Even if a Platinum Guest books multiple rooms, still only access for the Platinum member + one guest.



The lounge charge is $35 per person per day for extra people.

Thank you baccarat_king for the details. extremely helpful. I booked the suite tower city view due to budget (last two nights of a weeks vacation) and hope they will consider a gold upgrade.

anyone have email to gm so I can beg a few days before my arrival?

We are looking at the Fern restaurant as well as Laurel. Anybody have any experiences at either restaurant?

I'm also having trouble deciding between these two hotels. I'm going with my fiance for a long weekend at the end of March, and just want a place with a nice big pool area and a nice clean oceanfront room. We stayed at the Ritz two years ago and loved it, and will probably go there for dinner one night. Will probably head into Old San Juan for dinner another night, and hopefully one night at our hotel or near it. Any opinions on which has the nicer feel and larger pool area?

Thank you baccarat_king for the details. extremely helpful. I booked the suite tower city view due to budget (last two nights of a weeks vacation) and hope they will consider a gold upgrade.

anyone have email to gm so I can beg a few days before my arrival?

We are looking at the Fern restaurant as well as Laurel. Anybody have any experiences at either restaurant?

Send me an email or PM, and I can get you the email for the rooms-supervisor who is very nice.

One of our favorite restaurants (across the street) is BUDATAI (www.budatai.com/).

There are also a few 'value-priced' but quite excellent restaurants in walking distance.

I'm also having trouble deciding between these two hotels. I'm going with my fiance for a long weekend at the end of March, and just want a place with a nice big pool area and a nice clean oceanfront room. We stayed at the Ritz two years ago and loved it, and will probably go there for dinner one night. Will probably head into Old San Juan for dinner another night, and hopefully one night at our hotel or near it. Any opinions on which has the nicer feel and larger pool area?

The pool area at La Concha is more "W-Hotel," sort of hip, and with DJs/entertainment. I prefer the pool area at La Concha to the Ritz; but the beach area at the Ritz (and surrounding Isla Verde) is superior.

Personally, it's more of an issue of what do you prefer, Isla Verde (Ritz) or Condado (La Concha). Since we like to have lots of 'stuff' in walking distance, that plays in our decision. Our corporate rate for the Ritz is often less than La Concha; but during the holiday week, it's excluded, so our 'usual' December Christmas week trip is now being booked at La Concha.

Also, the lobby bar 'experience' at La Concha, is one of the best in San Juan. Definitely a bit more 'hopping' than the Ritz. I also prefer the La Concha Casino del Mar to the Ritz casino, but that's going a bit off-topic.

The pool area at La Concha is more "W-Hotel," sort of hip, and with DJs/entertainment. I prefer the pool area at La Concha to the Ritz; but the beach area at the Ritz (and surrounding Isla Verde) is superior.

Personally, it's more of an issue of what do you prefer, Isla Verde (Ritz) or Condado (La Concha). Since we like to have lots of 'stuff' in walking distance, that plays in our decision. Our corporate rate for the Ritz is often less than La Concha; but during the holiday week, it's excluded, so our 'usual' December Christmas week trip is now being booked at La Concha.

Also, the lobby bar 'experience' at La Concha, is one of the best in San Juan. Definitely a bit more 'hopping' than the Ritz. I also prefer the La Concha Casino del Mar to the Ritz casino, but that's going a bit off-topic.

Good to know, thanks!

I don't have Marriott status (Silver maybe) or points and am wondering what the better choice for my wife and I would be - La Concha versus Stellaris. We'd get either the Oceanfront or Corner at the Stellaris or whatever is comparable at La Concha... we're not into the club scene but do enjoy good bars and restaurants. And we'd be spending a lot of time at the hotel pool and beach.

Any suggestions for a non-status vacationer are appreciated!

Thanks.

I don't have Marriott status (Silver maybe) or points and am wondering what the better choice for my wife and I would be - La Concha versus Stellaris. We'd get either the Oceanfront or Corner at the Stellaris or whatever is comparable at La Concha... we're not into the club scene but do enjoy good bars and restaurants. And we'd be spending a lot of time at the hotel pool and beach.

Any suggestions for a non-status vacationer are appreciated!

Thanks.

The big difference is the noise - La Concha is just loud. It's closer to the street traffic than the Marriott and the band sure does play late into the night at the La Concha. Also I like the beach and pool at the Marriott.

The big difference is the noise - La Concha is just loud. It's closer to the street traffic than the Marriott and the band sure does play late into the night at the La Concha. Also I like the beach and pool at the Marriott.

Thanks; appreciate it. Actually ended up booking the Marriott.

:)

I've been comparing the two resorts and it looks like the Renaissance might be a little better from the reviews I have read. Can anyone who visited either (or both) of these resorts comment on them? Currently reserved at the San Juan Marriott Resort.

We will be going around the end of August for 5 nights. Don't care much about the casino. Is it really worth the extra cost to stay at a resort? Just want to have a nice big pool (which Renaissance seems to lack from what I read). Should I just stay at the regular Courtyard instead or is it worthwhile to be at the resort?

Planning to do the following:

- visit the two forts/fortresses; I only visited El Morro last year but have others coming along who may not have seen either

- El Yunque: I only did a short rainforest exploration last time. Do they have zip lining in this forest or nearby? Any recommendations?

- Scuba Diving: Always wanted to try this on my previous vacations but never got a chance. Figure this might be a good chance. Any suggestions for good prices?

Is public transportation easily accessible in the area to do all the above? Rather not drive since parking is not free there.

Any other suggestions on what to do there (outdoor activities preferred) is greatly appreciated. Definitely will stop by the beach there :D

Thanks.

I had to pick between the two last Thanksgiving and I went with La Concha. They both bear well but Stellaris is a little more loud, orients a younger crowd and looks a bit older. Also, La Concha has a Elites lounge with really nice outdoor seating and infinity pool. ^

Back to the hotels... Since my stay was near Thanksgiving the place was booked full but they still managed to service all my requests for room (oceanview, joining 2nd room w/ corner suite) etc. That was a +1 rep right at the check-in! I found the staff to be very friendly and courteous at several other instances. They have two separate towers, definitely try to get your room in the newer one if you go with this choice.

Food & Drinks at La Concha - Mixed drinks are kindda pricey (relative to beer). Food at the pool restaurant is nothing spectacular but decent enough if you don't want to walk away from the pool. The landmark of La Concha is their fine dining restaurant, La Concha, IIRC on the name.

Beach/Pool - Beach is decent. Plenty of chairs so you'll always find a spot. They have three different pools and two hot tubs that are open 24hrs. Its pretty fantastic if you are a water person.

Tourism - Cabs are fairly cheap. There is a free shuttle that goes around in Old San Juan at landmarks for pick-ups/drop-offs. Visit the fortress, walk the city, visit the Bacardi factory, soak some sun.

Hope it helps!

PS - I will suggest that you hold Scuba for a trip to Virgin Islands or Bahamas. You will not get the 100ft visibility on the coast of a big city.

We spent 4 nights at La Concha a few weeks ago - if you're looking for great pools, this is your place - the main, central pool is just beautiful - the secondary pools are great (they are infinity pools overlooking the beach/ocean), and the service extends on to the beach where they will set up chairs & umbrellas for you & do food & drink service, etc.

The lounge is nice as well, if you have access.

We stayed in the suite tower, in what is the standard room in that tower, it has a nice living area + kitchenette, then a big bathroom & bedroom with a nice terrace- the only downside is that most of the suite tower rooms do not have ocean views - as opposed to the 'regular' tower, where pretty much all the rooms face the ocean.

Only downside to La Concha; the elevators in the suite tower are SLOW!

Graupel you just gave me a memory jog.

Suite tower is new but lacks oceanfront rooms. The older tower has really nice views but no kitchnette, balcony or living area (in a standard room). No kitchenette in the suites either.

During my stay, lobby was a real buzz with the night scene.

Thank you both for your input. It sounds like I will like it more at the Renaissance. Had to change the reservation anyway. Probably go in early September now.

Is the "Suite" tower that's being mentioned here the "Ocean Tower" and "The Suite Tower"? Those two mention Tower in them and then I see one or two regular Guest Room.

I noticed that none of these rooms/suites allow a rollaway bed. Is there a sofabed in either guest rooms or suites?

I'll take advantage of that free shuttle in that case. Not doing anything crazy. We just want to go there and hit the pool/beaches mainly. Some site seeing will be a plus. I'll hold off on the scuba diving until my next cruise in that case.

I'm deciding whether to pay or use my points for this. If I use my points for the reservation, is the Elite Lounge still accessible? I'm a Platinum member. Is lounge access by key card or they give out "vouchers"? There will be 3 of us in the end, but the 3rd person might not join us until later in the week. Just want to know if I should make reservation for 2 guests instead (if I pay instead of redeeming points) if key card access is all we need.

Thanks.

I think graupel lived in Suite Tower (its just a name; not all suites). Mine was Ocean Tower (with awesome views). The lobby is situated in the center and to your right is the way to Suite Tower and left goes to Ocean Tower. Not connected by any means. Suite Tower is new, has a very modern feel but it kindda cuts you off. Ocean Tower feels like San Juan... I recommend a higher floor for best ocean views and minimum noise from road traffic.

I had paid for couple of days on points (+ cash for upgrades) and rest of it on cash only. Make the reservation and work with the staff to give you the best possible option at check-in. They did a great job for me and believe me, I had a complicated set of requests.

My status was not of a plat at the time so I only saw the lounge from outside. I can't recall a key access card but I doubt they'll be stopping people when accompanied by a elite member. Doesn't seem in the nature of the place.

No rollaway beds or sofa pull-out beds I can recall in my ocean suite.

Cheers

The Casino property is nice enough. Nice little beach out back and safe area... close to most of the stuff you would want to do.

I'm deciding whether to pay or use my points for this. If I use my points for the reservation, is the Elite Lounge still accessible? I'm a Platinum member. Is lounge access by key card or they give out "vouchers"? There will be 3 of us in the end, but the 3rd person might not join us until later in the week. Just want to know if I should make reservation for 2 guests instead (if I pay instead of redeeming points) if key card access is all we need.

Thanks.

I did a points stay there (2 rooms) last year and had no problem with the four of us accessing the lounge. There is a card key reader. I was the only elite member among us.

Thanks everyone. I guess I'll call them up to find out if they have rooms with a sofabed since it looks like none of the rooms there allow rollaway beds.

Thank you both for your input. It sounds like I will like it more at the Renaissance. Had to change the reservation anyway. Probably go in early September now.

Is the "Suite" tower that's being mentioned here the "Ocean Tower" and "The Suite Tower"? Those two mention Tower in them and then I see one or two regular Guest Room.

I noticed that none of these rooms/suites allow a rollaway bed. Is there a sofabed in either guest rooms or suites?

I'll take advantage of that free shuttle in that case. Not doing anything crazy. We just want to go there and hit the pool/beaches mainly. Some site seeing will be a plus. I'll hold off on the scuba diving until my next cruise in that case.

I'm deciding whether to pay or use my points for this. If I use my points for the reservation, is the Elite Lounge still accessible? I'm a Platinum member. Is lounge access by key card or they give out "vouchers"? There will be 3 of us in the end, but the 3rd person might not join us until later in the week. Just want to know if I should make reservation for 2 guests instead (if I pay instead of redeeming points) if key card access is all we need.

Thanks.

They will tell you any extra people over 2 in the lounge is $35 per person per day. The first few days you are there they will ask you to check in at the desk in the lounge. After they get to know you, no such issue. If the other person is coming late in the stay they should be able to access the lounge without any problem. Also the lounge has odd hours in that they are open Monday AM-Friday PM. Not open Sunday night, but open Friday night instead.

Thanks nickfromct. I'll see. I might just add in the 3rd person depending on how late in the stay it is.

Tourism - Cabs are fairly cheap. There is a free shuttle that goes around in Old San Juan at landmarks for pick-ups/drop-offs. Visit the fortress, walk the city, visit the Bacardi factory, soak some sun.
Are the shuttles provided by Marriott or just a third party company? The Marriott there says they don't provide shuttle service. If third party, which one is it so I can have a lookout while we are there.

Are the shuttles provided by Marriott or just a third party company? The Marriott there says they don't provide shuttle service. If third party, which one is it so I can have a lookout while we are there.

gk17 the trolley (just noticed, thats what they call it) is in Old San Juan and used to move around between tourist spots within Old San Juan. To/from Marriott is cabs only.

http://www.puertoricodaytrips.com/free-trolley-old-san-juan/

PS - Cabs charge additional $1 per piece of luggage. Bit of a rip-off but its a standard practice.

Thanks for the link carsnoceans. Provides plenty of details of what is where. Will take advantage of it for those long treks.

If you try their 5-star restaurant, let me know your experience. I skipped last time but was pretty tempted.

Definitely will if I get to go. At a standstill now. Had two other people joining in on this trip but there is a schedule conflict on what days they can take off.

I had to pick between the two last Thanksgiving and I went with La Concha. They both bear well but Stellaris is a little more loud, orients a younger crowd and looks a bit older. Also, La Concha has a Elites lounge with really nice outdoor seating and infinity pool. ^

Back to the hotels... Since my stay was near Thanksgiving the place was booked full but they still managed to service all my requests for room (oceanview, joining 2nd room w/ corner suite) etc. That was a +1 rep right at the check-in! I found the staff to be very friendly and courteous at several other instances. They have two separate towers, definitely try to get your room in the newer one if you go with this choice.

Food & Drinks at La Concha - Mixed drinks are kindda pricey (relative to beer). Food at the pool restaurant is nothing spectacular but decent enough if you don't want to walk away from the pool. The landmark of La Concha is their fine dining restaurant, La Concha, IIRC on the name.

Beach/Pool - Beach is decent. Plenty of chairs so you'll always find a spot. They have three different pools and two hot tubs that are open 24hrs. Its pretty fantastic if you are a water person.

Tourism - Cabs are fairly cheap. There is a free shuttle that goes around in Old San Juan at landmarks for pick-ups/drop-offs. Visit the fortress, walk the city, visit the Bacardi factory, soak some sun.

Hope it helps!

PS - I will suggest that you hold Scuba for a trip to Virgin Islands or Bahamas. You will not get the 100ft visibility on the coast of a big city.

Good review, but my experience and that of others WRT noise and crowds was quite a bit different in this thread. And I've been at both properties since my reviews here and believe that's still the case:

http://www.flyertalk.com/forum/marriott-rewards/783393-renaissance-la-concha-san-juan-marriott-resort-stellaris-casino-2.html

For the OP, spent a huge number of biz nights (100+) at Stellaris before the Ren came on line, and the Ren is a nice alternative but different. The lounge is bigger and much more upscale at the Ren, and the beach is better. Stellaris wins if you want a poolside cabana room. Ren wins if you want stunning views from the older (original) tower and if funky 50's cool is more appealing.

Both are top-tier properties.

No problem driving to places like El Junque if you don't want to cab it, just realize that it's not uncommon to be passed on the shoulder or a dude will execute a left turn from a center lane right in front of you. Part of driving in PR and not anything to worry about. UNK if ziplines are anywhere in the EY NF. Be aware that once you get parked and are ready to hike to the waterfall, the local USFS volunteers will urge you to "buy a poncho" from one of the vendors. When you ask why, these dudes will all guffaw at at once and one of them will say something like this: "Its a rain forest - it's going to rain like hell!" :) All in good fun and worth the trip.

Thanks AATrout. I was checking out both hotels and trying to see the pros and cons of each. I'll revisit that again if we do decide to go. Really wanted to go there since I never really gotten much time to explore the several times I stopped by.

Sorry, I don't understand the abbreviations used. What are UNK and EY NF?

Hello everyone! I've been pouring through the FlyerTalk forums and have seen the physical differences between La Concha (which I do like much better) and the full service Marriott. I know what I want, I'm just having a difficult time getting it!

Here's the story:

I am Marriott Gold and this is a "spur of the moment" trip for me. I'm actually staying at the JW in Rio de Janeiro in November so price is obviously a critical factor with back to back trips as we are going to San Juan in October.

The FS Marriott Stellaris rate is can get is $134/night.
The La Concha rate is can get is $199/night.

(La Concha was unable to extend an MMF friends & family rate, AAA rate, corporate rate, etc. )

That's $65+ tax + fees (which are around 27%) or $82.55 per night for a grand total of $577.85 difference for the 7 nights.

First of all, is it worth it? We like younger, hip type places - but at for $577... that might be close to our beverage consumption the whole week! It seems that it would be easier to get a room upgrade just based on conversations I've had directly with the hotels -- La Concha seems to be very unwilling to work with. (The marriott I typically stay at sent an email on my behalf to see if they would give me a decent rate).

I'm trying to make a realistic decision here based on people's past experiences with these properties. If I'm paying $577 extra for a room that is less likely to be upgraded, is young and hip but the lounges are pretty comparable -- then I'd just assume save my $ and do the full service marriott. But if someone says that the La Concha is head and shoulders above the FS and has a much better lounge and more amenities.... then it might be worth the extra money.

Anyone have any opinions on the subject?

Hello everyone! I've been pouring through the FlyerTalk forums and have seen the physical differences between La Concha (which I do like much better) and the full service Marriott. I know what I want, I'm just having a difficult time getting it!

Here's the story:

I am Marriott Gold and this is a "spur of the moment" trip for me. I'm actually staying at the JW in Rio de Janeiro in November so price is obviously a critical factor with back to back trips as we are going to San Juan in October.

The FS Marriott Stellaris rate is can get is $134/night.
The La Concha rate is can get is $199/night.

(La Concha was unable to extend an MMF friends & family rate, AAA rate, corporate rate, etc. )

That's $65+ tax + fees (which are around 27%) or $82.55 per night for a grand total of $577.85 difference for the 7 nights.

First of all, is it worth it? We like younger, hip type places - but at for $577... that might be close to our beverage consumption the whole week! It seems that it would be easier to get a room upgrade just based on conversations I've had directly with the hotels -- La Concha seems to be very unwilling to work with. (The marriott I typically stay at sent an email on my behalf to see if they would give me a decent rate).

I'm trying to make a realistic decision here based on people's past experiences with these properties. If I'm paying $577 extra for a room that is less likely to be upgraded, is young and hip but the lounges are pretty comparable -- then I'd just assume save my $ and do the full service marriott. But if someone says that the La Concha is head and shoulders above the FS and has a much better lounge and more amenities.... then it might be worth the extra money.

Anyone have any opinions on the subject?

I haven't stayed at the FS Marriott, but for the $577, I'd stay there. The La Concha is walking distance from the FS, so you could definately hang out at La Concha if you wanted to and walk or cab it back to the FS.

You didn't say which week you were staying for, but I checked a random week in October and the Renaissance rate was LNF-able. So,that may be an option to get the rate down at the Renaissance.

Am updating the exec lounge sticky. Last report on these 2 properties was about a year ago.

Can anyone confirm that the info below is still accurate, or provide an update if it's not? Thx!

* San Juan / La Concha Renaissance San Juan Resort / Open; first two guests free; $35/person for extra guests; 08/11 update

* San Juan / San Juan Marriott & Stellaris Casino Hotel and Resort / CLOSED; key accessible for coffee/tea; free wifi & i-net terminal; 08/17/11 update

Cheers.

I'm taking my sister and cousins down to San Juan for a long weekend in August before their classes start back up. There will be four of us - age range 21 - 30. I'm a MR Platinum.

I currently have us booked into a oceanfront room in the Ocean Tower at La Concha on my corporate rate. I'm starting to second guess myself, though.

Our top priority is a great pool and beach area with good bar service as we want to spend the days relaxing. Also the availability of shade in the pool or beach area is important...we're, sadly, very pale. I like the idea of staying in the Condado with easy access to other bars and restaurants and nightlife.

Any recommendations? I'm open to any SJ location - the Marriott, La Concha, the Ritz, or the Courtyard Isla Verde.

Also my sister requested a swim up bar - anyone know if any of the hotels happen to have one?

THANKS!

WL

PS: Sharon - wherever I end up staying, I'll report back on the lounge.

Has anyone stayed here recently? I am a lifetime Plat and want to make sure that there is no resort fee for a points stay, C-lounge and upgrade opportunities. I have stayed at the Marriott next door many times and was treated well but want to try the Ren.

Thanks in advance for your feedback.

Has anyone stayed here recently? I am a lifetime Plat and want to make sure that there is no resort fee for a points stay, C-lounge and upgrade opportunities. I have stayed at the Marriott next door many times and was treated well but want to try the Ren.

Thanks in advance for your feedback.

There are quite a few threads on the property. I'd recommend doing a search. The search box is in the upper right corner of this forum, if you've not done one before.

Also I believe there's some info on the lounge in the exec lounge sticky.

Enjoy your stay!

Cheers.

Am updating the exec lounge sticky. Last report on these 2 properties was about a year ago.

Can anyone confirm that the info below is still accurate, or provide an update if it's not? Thx!

* San Juan / La Concha Renaissance San Juan Resort / Open; first two guests free; $35/person for extra guests; 08/11 update

* San Juan / San Juan Marriott & Stellaris Casino Hotel and Resort / CLOSED; key accessible for coffee/tea; free wifi & i-net terminal; 08/17/11 update

Cheers.

Stayed there first week in May. The lounge was open Friday night honor bar (good selection of wine, liquor and beers) , food and later desserts and Saturday morning for breakfast. There was someone at the front desk but we were never checked (it was just my wife and I) so I can not comment on how many free and any associated fees.

Stayed there first week in May. The lounge was open Friday night honor bar (good selection of wine, liquor and beers) , food and later desserts and Saturday morning for breakfast. There was someone at the front desk but we were never checked (it was just my wife and I) so I can not comment on how many free and any associated fees.

I had 2 properties listed - which one were you referring to? :)

Cheers.

Has anyone stayed here recently? I am a lifetime Plat and want to make sure that there is no resort fee for a points stay, C-lounge and upgrade opportunities. I have stayed at the Marriott next door many times and was treated well but want to try the Ren.

Thanks in advance for your feedback.

I stayed here for nearly a week earlier this year as a Plat member on an award stay. The hotel treated me like someone who was on a paid stay. They upgraded my room, offered me a welcome amenity, and pointed out my lounge access rights. No fees. I was with my wife and my (nearly) 2 year old son -- and we had a blast. The staff was fantastic.

I had 2 properties listed - which one were you referring to? :)

Cheers.

Renaissance La Concha

Renaissance La Concha

Thanks; will update the sticky.

Cheers.

The wife and I have planned a 6-day rewards stay just after Christmas at the San Juan Marriott. I've gone through about 20 old threads regarding lounge access and found conflicting information regarding whether the lounge was open or closed. There was also a thread that listed this property has one that gives breakfast coupons to all guests in a preferred member's room in the case that the lounge is closed; however, that thread was from 2008, was for multiple properties, and hadn't been updated since 2010.

For those of you who have stayed here recently...

How is the new lobby?

Was the lounge open?

What is the guest policy for the lounge (for a spouse staying in same room)?

Do they still provide breakfast coupons in the case that the lounge is closed?

Did you receive a complimentary upgrade?

Any major complaints?


Thanks!!

Also wondering what's better.... A room in the original tower, or a "cabana" room in the newer (still old) section by the pool?

Thanks!

Why not stay at La Concha if it is just you and your wife? I find for 2 adults this property is very nice and has a nice special area for elites. Last I was at both neither were opened on weekends. That was about 18 months ago.

Why not stay at La Concha if it is just you and your wife? I find for 2 adults this property is very nice and has a nice special area for elites. Last I was at both neither were opened on weekends. That was about 18 months ago.

I lived in San Juan for 9 months in 2006 while on business. I was there when La Concha was purchased by Marriott and was being restored. I realize it is a superior property; however, there are no rewards rooms available during our stay, and I'm not paying $429 a night for an ocean front room when I can stay down the street for free. :)

When you were last at the San Juan Marriott, did they give you breakfast coupons for weekend mornings?

neither did anything on the weekend. My rate included breakfast so I didn't inquire. They are right next door practically. If you get a chance go eat at ropa vieja down the street. Very good. It amazes me how every day each of these properties are price so differently. I have see rooms at la concha for 129 while rooms were 259 at the Marriott and the other way around. Both are real nice.

anyone else?

I picked La Concha over Stellaris last year (around thanksgiving). No experience with Stellaris personally.

Hope this helps -> http://www.flyertalk.com/forum/marriott-rewards/1357781-san-juan-marriott-resort-stellaris-casino-la-concha-renaissance.html

The FS Marriott finished with the lobby construction. It is quite nice. Lounge is open and follows the typical business schedule of M-F, closed Friday evening and reopens Sunday evening (I think). Food selection is not great for either breakfast or evening, Desserts not bad. I personally find the fancy coffee machine and free fruit to be worthwhile.

I never stay on weekends so I am not sure about the breakfast coupons. I seem to remember in the past they will give you like a $8 voucher for the hotel coffee shop on weekends. But don't hold me to it.

I find the food at La Concha to be worst. Also, La Concha does not have bottled water and sodas are kept hidden. One have to ask for it. The FS Marriott tends to look the other way if you take out soda or water from the lounge. But do not be so obvious with food.

If you gamble, be sure to sign up for a players card and use it at the tables. You don't have to play much before earning some free food. Also, you can always call up and see if there is a casino rate available for the room which is lower than the regular rate.

Does anyone have a recent update on exec lounge status for either of these 2 properties?

Here's what's in the exec lounge sticky:

* San Juan / La Concha Renaissance San Juan Resort / Lounge is closed on weekends (but open Friday night for snacks). Supposedly 1 continental breakfast per room on weekends provided. However, on my stay they were all over the place with this one, so I can't comment as to what you'll actually get; 08/29/12 update
* San Juan / San Juan Marriott & Stellaris Casino Hotel and Resort / CLOSED; key accessible for coffee/tea; free wifi & i-net terminal; 08/17/11 update

If you've had a recent experience at either and can provide an update, much appreciated.

Cheers.

Not too recent, but I stayed at the San Juan Marriott & Stellaris Casino Hotel and Resort from 4/23 to 4/29 this year. The Lounge was open for breakfast and dinner from Sunday to Thursday.


Does anyone have a recent update on exec lounge status for either of these 2 properties?

Here's what's in the exec lounge sticky:

* San Juan / La Concha Renaissance San Juan Resort / Lounge is closed on weekends (but open Friday night for snacks). Supposedly 1 continental breakfast per room on weekends provided. However, on my stay they were all over the place with this one, so I can't comment as to what you'll actually get; 08/29/12 update
* San Juan / San Juan Marriott & Stellaris Casino Hotel and Resort / CLOSED; key accessible for coffee/tea; free wifi & i-net terminal; 08/17/11 update

If you've had a recent experience at either and can provide an update, much appreciated.

Cheers.

Stayed at LaConcha on a Saturday night a couple of weeks ago and asked about Breakfast for Plantiums and was told that they don't provide coupons and the Lounge was closed for the weekend. Breakfast was very expensive but there are reasonably priced alternatives within a short walk from the hotel. Otherwise I was very happy with the hotel facility and staff, especialy the adult infinity pool area overlooking the beach.

Thanks - I'll update the exec lounge sticky to reflect that the lounges for both properties are closed on the weekend & no coupons provided.

Cheers.

I arrived for a 6-day stay yesterday and have a few observations that may be helpful. Cab from the airport was $20, including extra fee for two pieces of luggage and tip.

Check In: Efficient with a special counter for elites. I arrived at 1 p.m. and was given a room at 2 p.m. Interestingly, the hotel offers 500 bonus points if you forgo housekeeping services as a "green" initiative. There is an explanation on the counter about this option. I was given four $5 match play coupons for the casino. I asked about weekend breakfast for platinums and the front desk manager provided vouchers for complimentary breakfast at the coffee shop, just outside of the casino. It offers a very limited menu, but, nevertheless it was a nice gesture.

Lobby: Recently renovated and quite spaceous. I was told by the general manager that the rooms would be undergoing a soft goods makeover next year -- something sorely needed.

Room: First, as a platinum I was upgraded to an ocean front tower room on the 16th floor. I always thought the Dulles Airport Marriott had the smallest standard rooms but I believe the San Juan Marriott is smaller, especially the bathroom. But the balcony is quite nice and is a step down from the sliding glass down to the balcony. There's plenty of room for two chairs and a table.

Lounge: Open Sunday night through Friday morning. Last night's evening fare included, chicken kabobs, ham and cheese finger sandwiches, potato salad, crudites, tortilla chips with guacamole, salsa, and sour cream. Desserts included apple cake, chocolate cake, and cookies. Honor bar included beer wine, and spirits. Prices: Cordials, $10; cocktails, $9; wine, $6; beer, $4.50 to $5.50 depending on brand. The view from the outside area of the lounge is very relaxing with a spectacular view. While there are staff in the lounge, I was not asked any questions. Breakfast this morning included scrambled eggs, yogurt, breads, cereal and fruit as well as the usual breakfast beverages. Not spectacular but certainly sufficient. Soft drinks and light snacks (fruit and nuts) are available in the afternoons.

Grounds: Not spectacular by any means. The larger of the two pools is currently undergoing maintenance and is closed. The beach is nice with sufficient lounge chairs and umbrellas (included free as a part of the resort fee). I think the pool area would be fine had I not seen the La Concha Rennaisance property last night -- it was quite awesome!

Staff: Very friendly and accommodating. The general manager seems to be everywhere.

Overall Impression: The resort is fine and is a good value (I had a LNF rate of $92 plus resort fee, tax, etc.) But this property is old and tired and badly needs a makeover. Location is convenient and many restaurants are within walling distance as well as fast food places (Subway, Wendys, Uno's, Burger King). There are three small restaurants directly across the street. Taxis are readily available and the public bus stops just a few meters from the front of the hotel that will take you to the central bus terminal for 75 cents, or you can walk to Old San Juan in 30 minutes, but be aware you will arrive soaking wet from perspiration!

Thanks for the trip report! At first I wasn't sure which property you were referring to as the thread title mentions 2 properties, but finally figured out you were referring to the Marriott.

Thanks for the trip report! At first I wasn't sure which property you were referring to as the thread title mentions 2 properties, but finally figured out you were referring to the Marriott.

Not that it's a big deal, but this tread title only mentions the San Juan Marriott. There are several other threads comparing the San Juan Marriott and Renaissance La Concha and/or San Juan Ritz.

<<trip report>>

Thank you so much for the trip report! Please keep us updated with anything (good or bad) that you may encounter during your stay!

Cheers!

Not that it's a big deal, but this tread title only mentions the San Juan Marriott. There are several other threads comparing the San Juan Marriott and Renaissance La Concha and/or San Juan Ritz.

Huh? You started the thread which has the title "San Juan Marriott and Stellaris Casino - Current Lounge Schedule/BF coupons?".

So since that was the title and the thread mentions both properties throughout, that's why when I read "What to Expect" trip report with no mention of the property at first I was confused & didn't realize which until I read farther into the trip report.

The good news is you probably have enough info to make your decision & I'll update the exec lounge sticky. :)

Cheers.

Checked in last night at La Concha, pretty disappointing as far service is concerned for Plats. Nothing special, room upgrade was actually to a city view so I wonder what the real room would have been. Nothing special for Plats either as compared to SPG. I'm definitely switching to SPG since their resorts provide a better service to Plats.
With regards to La Cincha, very busy place. Lounge open on Fri evenings. Expensive bar and restaurant (expensive city in general). Staying in the new tower and its very clean and new but beds are not comfortable. I probably would go for something with a view. If you're staying on the beach, might as well be able to see it from your room...

Hello stayed at laConcha San Juan and while at the beach our room was robbed cash and electronics. No forced entry so I am assuming an internal theft. Hotel did not want to call police until I insisted. Management would do nothing for us. They told us go ahead and call Marriott corporate and they will direct it back to us. I wrote a letter to corporate and they were right. I got a standard letter that just stated sorry for the inconvience and give us another try.

I am pretty disappointed with Marriott and will no longer stay at there properties. Beware of this location in San Juan. I googled after the fact and this hotel is not safe.

Any suggestions on who to complain too? Or just take it as a loss.

if you continue with carrying forward this type of reaction against other chains you'll shortly discover you'll be out of chain options cause they have robberies also..........

Hello stayed at laConcha San Juan and while at the beach our room was robbed cash and electronics. No forced entry so I am assuming an internal theft. Hotel did not want to call police until I insisted. Management would do nothing for us. They told us go ahead and call Marriott corporate and they will direct it back to us. I wrote a letter to corporate and they were right. I got a standard letter that just stated sorry for the inconvience and give us another try.

I am pretty disappointed with Marriott and will no longer stay at there properties. Beware of this location in San Juan. I googled after the fact and this hotel is not safe.

Any suggestions on who to complain too? Or just take it as a loss.

I'm not sure how much different are the rules at PR (probably same) but did you already file a police report? There should be some kind of incident report written up for this.

I wouldn't avoid staying at a brand just because of an incident at one property. Sometimes it's just the property that handled the situation differently/incorrectly. La Concha was actually one of the properties I was trying to plan on staying and was recommended by the members here along with the Renaissance. I've had some minor problems with Marriott before (and actually an incident yesterday which made me run back and forth today to get it resolved), but they were all resolved.

I think most (if not all) of the Marriott properties usually have a note in each room mentioning that if you have some valuables to store it in the room safe (if available) or have it stored in the frontdesk safe. I know most of us probably don't do this (I leave my laptop out in the room every day when I go to the office), but it's best to store your items from clear view (in the drawers or your luggage) or just give it to the frontdesk. I always store small electronics (ex: cell phones) and my wallet in my luggage or drawer (underneath some clothes) if I can't bring them with me. Never had an incident plus I tend to put the do not disturb sign on the door in those scenarios.

I definitely wouldn't take it as a loss. Followup with them. They should have a log on who accessed the room. I know it's going to be a "he said, she said" scenario but if that person who robbed you did this before in the past and others have complained, then at least there's a pattern. If you just let it slide, it will only occur again to another hotel guest.

Yes, made police report IPAD was visible but cash was in drawer. To the second post if you don't have anything positive to say don't say anything. You are paying top dollar and security should be a no brainer. I did submit A claim.

you post, I'll comment whenever I care to.............. notice is provided.........safety boxes are available..........
it's not the security being a no brainer........leave temptation and incur the consequences........


Yes, made police report IPAD was visible but cash was in drawer. To the second post if you don't have anything positive to say don't say anything. You are paying top dollar and security should be a no brainer. I did submit A claim.

You know it's a pretty sad day when the victims get blamed. I'm w/ the OP. If I'm staying at a high-end hotel I don't expect things to get stolen, especially from drawers. The ipad out in the open, well it shouldn't be but it's visible. But the stuff in the drawers?

The irony is how many people in this forum complain because in-room safes aren't provided. I'd love to take a survey on how many actually schlep down to the front desk to put their cash & electronics when an in-room safe isn't available. My guess is the majority don't because it's an extra effort - and oh yeah, because we assume that our stuff will be safe in the room.

BTW - most people don't realize that the majority of hotels have a limit on reimbursement (usually $500) even if you store something in the hotel safe, and that most hotel safes are itty-bitty things (think bank safety deposit boxes) that won't hold a laptop. It just means it gets locked in a room somewhere.

But taking aside the fact that unfortunately hotel chains do hire thieves, it still sucks that the OP had to force the mgmt to call the police. The hotel should have done the right thing up front.

Cheers.

Well to the abnoxious post go ahead and rant it could be you next time. I guess robbery in a secure room is something your a custom to!

sure could be so I use the hotel safety box.... and you'll note that when I had a problem with the AC by Marriott's not providing this item made a point of mentioning it as a negative.......... leaving cash in a draw is just looking for a problem..........

Well to the abnixious post go ahead and rant it could be you next time. I guess Robbery is something your a custom to!

leaving cash in a draw is just looking for a problem..........

Disagree. A hotel employee who is a thief looking in a drawer for cash or electronics is a problem.

Let's keep the focus on the real problem, which is that - as well as the crappy hotel management discouraging the OP from filing a police complaint (which is normally required when someone is submitting an insurance claim for theft).

Cheers.

insurance claims on (fungible) cash - good luck.........

Disagree. A hotel employee who is a thief looking in a drawer for cash or electronics is a problem.

Let's keep the focus on the real problem, which is that - as well as the crappy hotel management discouraging the OP from filing a police complaint (which is normally required when someone is submitting an insurance claim for theft).

Cheers.

insurance claims on (fungible) cash - good luck.........

He was filing a claim on the iPad. It doesn't negate that the hotel handled the situation poorly, nor that guests should have a reasonable expectation of safety.

Cheers.

One of your best allies in this issue might be your homeowner/renter insurance company. They may be able to impress upon the property how it might be to their benefit to participate in making you whole again.

I once had an issue filing a claim with my HOA carrier and they kept putting me off and not returning phone calls. Once I got my HO carrier involved things moved alone much faster and they paid the entire claim!

You might also find some level of satisfaction posting your experience on TripAdvisor.com and emphasize the lack of cooperation by the property management.

Thanks for the comments! It was hotel security that did not want to call the police. Yes, I think we all know cash is a loss but the IPAD is not. Well in this case everything was a loss.
Just am FYI hotel security did not realize that we spoke Spanish and told housekeeping don't worry all will be fine for you. Just let me talk to the police. When they question you I will be there. The whole incident was sad.
I am glad this is all that happened. It seems much worse crimes have occurred at this hotel.

a good reference..........
http://lawdigest.uslegal.com/travel/hotel-liability/7315/#ResponsibilityForPersonalProperty

and for an iPad claim, naturally the insurance carrier will want you to produce the purchase receipt, certified translation of the police report.............then there's depreciation, then of course your deductable and all this results in a claim in which you'll get "buttcas" but wait, since you filed a claim your premiums will rise...... then of course there's the question of whether the OPs policy extends to Puerto Rico.............so OP, please go through the process..........

He was filing a claim on the iPad. It doesn't negate that the hotel handled the situation poorly, nor that guests should have a reasonable expectation of safety.

Cheers.

He was filing a claim on the iPad. It doesn't negate that the hotel handled the situation poorly, nor that guests should have a reasonable expectation of safety.

Cheers.

Sorry but I disagree. leaving ca$h around even in a draw is asking for trouble and to me at least is like leaving your keys in your car in the parking lot while you run in to get something you left in your room or at the FD, a person is asking for trouble

the Honor system died many yrs ago

I can understand if a person wouldnt want to return to such a hotel but I dont understand saying the whole chain is NG

Personally I see a locked room as a means to hopefully prevent other guests and outsiders from getting to my stuff, yet fully understand that although hotel staff shouldnt touch my stuff I view as if I leave it out or Unlocked then Im asking for trouble, if it should be that way or not isnt important to me.If theres no safe in the room , then either I lock things up in my carry-on or spread it around in my clothes but it will take a person some time to find it rather then simply opening a drawer and glancing in it and see it lying smack in from of them

Sorry for your loss but I would refrain from leaving cash out in the open. In the future, I would use the hotel safe. I stayed at la concha in September and had few issues...suite upgrade and a complimentary coupon for a continental breakfast after I informed the manager it was my very first time there.

I had the do not disturb sign on and kept the iPad hidden in the room while it charged if I left it for a few hours.

so now it's the lack of the La Concha giving you a suite upgrade and you were due this because????????????

I stayed at la concha in September and had few issues...suite upgrade and a complimentary coupon for a continental breakfast after I informed the manager it was my very first time there.

so now it's the lack of the La Concha giving you a suite upgrade and you were due this because????????????

Instead of Palming the person at checkin with a $20, they merely sweet talked with the mgr. Whats wrong with that? gib never said they were Entitled to anything

As the person who "ran screaming" from a fire alarm at the regular San Juan Marriott and broke her wrist at La Concha (and got food poisoning on the same vacation), I'm sorry that you got cash and an iPad stolen, jsc.

However, I remember there being a safe in the hotel room, and while I have no idea whether an iPad fits inside, cash definitely does. Are the safes gone?

Also, why is the grammar and spelling in these last few posts so atrocious?!!

[QUOTE=jsc708;19750412]...Beware of this location in San Juan. I googled after the fact and this hotel is not safe.....QUOTE]


What was the result of your search? It's pretty common knowledge that PR has around 1k homicides every year and that even the Condado & Old San Juan, while having few homicides, have plenty of other crimes. If you turned up something that pointed to documented patterns of on-scene criminal activity on the La Concha property that would of interest. Over to you.

Hello stayed at laConcha San Juan and while at the beach our room was robbed cash and electronics. No forced entry so I am assuming an internal theft. Hotel did not want to call police until I insisted. Management would do nothing for us. They told us go ahead and call Marriott corporate and they will direct it back to us. I wrote a letter to corporate and they were right. I got a standard letter that just stated sorry for the inconvience and give us another try.

I am pretty disappointed with Marriott and will no longer stay at there properties. Beware of this location in San Juan. I googled after the fact and this hotel is not safe.

Curious, did they also break into the in-room safe? I stay at this hotel quite often (usually a suite+connector), and haven't had any problems. I also travel with a "lot" of cash. I'm pretty diligent about using the in-room/suite safes; but I know that won't stop the most aggressive of thieves.

Instead of Palming the person at checkin with a $20, they merely sweet talked with the mgr. Whats wrong with that? gib never said they were Entitled to anything

Actually, I sweet-talked the pretty FD lady and she gave me a suite. As for the breakfast coupons, She told me to call the manager in the morning and I did. :p

Hello folks,
Yes, safe was used for cash but did have minimal money in the drawer. The IPAD was visible and would not fit in the safe.

This was an inside job. As I stated I did not feel safe at this property you should have some sense of security in your room. There was no sign of forced entry. I am not certain but I can only point to housekeeping as no one else was in my room and was aware that there was an IPAD. Nor did bring the IPAD to the beach.

All I can say lesson learned. I would beware for anyone staying at this property. The hotel management could care less.
You were warned!

Most hotels carry what's called Guests' Property insurance coverage that protects them in the event of theft or damage to guests' property while in a room, safe or safety deposit box at the hotel. A hotel will typically reimburse the guest for the loss and subsequently file a claim under this coverage to be made whole by the insurance company. The hotel should be Insured for this type of loss, so I would push them to be made whole for your loss.

Thank you! I will try that option.

I'm still having trouble with the idea of leaving either cash or electronics visible. Thankfully I'm a woman who likes to carry big purses, so I'd never leave an iPad or a bunch of cash sitting around, but if heaven forbid I brought my computer, I'd put it in a case and shove it into another bag and then stick it in a drawer or a suitcase. When I have extra cash that I don't want to carry around, I put it in at least three other bags and put it in a zipped suitcase. If I actually ever got an iPad, It would go in my purse.

(I have no plans to ever stay at La Concha again, but that's because of my broken wrist and the loud Friday night parties. I like the Condado.)

OK folks I get the picture to hide valueables! I want to point out this is a very sad world we live in when your paying anywhere from 300 to 400 dollars a night and to worry about internal thefts! Not only is this but this really shows what kind of times, era we live in.

Of course I understand not to leave large amounts of cash etc.... But truly we went to the beach for a couple hours and returned to find this.

In my mind when an internal theft occurs. The person robbing the room has looked through everything already. In my case they went through the drawer and found the minimal cash that was in a drawer.

Lesson learned but hotel and staff should have a better lesson to be learned if they continue this kind if behavior they will eventually get caught.

your assuptions that this was an internal theft is based upon not having the door broken into, but modern theives can get into either a key or electronic door w/o any difficulty so your assunption has serious defects...........

OK folks I get the picture to hide valueables! I want to point out this is a very sad world we live in when your paying anywhere from 300 to 400 dollars a night and to worry about internal thefts! Not only is this but this really shows what kind of times, era we live in.

In my mind when an internal theft occurs. The person robbing the room has looked through everything already. In my case they went through the drawer and found the minimal cash that was in a drawer.

Lesson learned but hotel and staff should have a better lesson to be learned if they continue this kind if behavior they will eventually get caught.

To the post above your assumptions are absurd! Get a life...No one will rob a room unless they know what is inside. It's like finding a needle in a haystack.

No one was in our room except housekeeping. No one but housekeeping saw the IPAD. I will no longer waste energy!

Yes, safe was used for cash but did have minimal money in the drawer. The IPAD was visible and would not fit in the safe.

<snip>

All I can say lesson learned. I would beware for anyone staying at this property. The hotel management could care less.
You were warned!

(a) I do believe your story.

(b) Your iPad would have fit in the safe. This is a standard safe in the oceanfront rooms. We fit two iPads (1st and 2nd generation), two laptops, wallets, jewelry cash etc. More than enough room, IMO


http://i124.photobucket.com/albums/p11/baccarat_king/LaConchaSafe.jpg


(c) I disagree, with regard to hotel management. I have had security issues; at this property, and they have been more than responsive. Actually, I was impressed by the response.

With that being said, there is a LOT of petty crime in San Juan, even on Condado. You must always be aware of your surroundings. There is a reason that there are cop(s) on every block; wearing their bullet-proof vests. And, be particularly careful straying too far from Ashford in the evening. I was almost robbed in a populated parking lot in Condado (near the Doubletree).

Another problem, that I've found at La Concha, and other properties is that the doors do NOT always latch properly. You must (I repeat must) make sure that your room is secure before you leave. I've been visiting this property for the last three years, and due to the horrible corrosive nature of the ocean (being oceanfront), a lot of doors just do not close properly. This year, we had three rooms, and I noticed it a couple of times.

Like I said, I believe the poster's story, but I do NOT believe it was housekeeping. My guess, is that his door didn't close properly. In any case, please use the safe for ALL of your valuables when in San Juan. These robberies are often petty opportunistic ventures, and the thieves seldom would bother with the safe (mostly due to time, and difficultly).

Was looking at properties in Puerto Rico and saw that they require a 16% resort fee added to the nightly rate - how can they justify that when some rates are $500+? $80 resort fee for water, internet and coupons ??

"16 percent mandatory resort fee added to rate includes 2 bottles of water in room/casino coupon/Internet and local calls"

Was looking at properties in Puerto Rico and saw that they require a 16% resort fee added to the nightly rate - how can they justify that when some rates are $500+? $80 resort fee for water, internet and coupons ??

"16 percent mandatory resort fee added to rate includes 2 bottles of water in room/casino coupon/Internet and local calls"

I asked that same question last time I was there. The respose: Everyone else does it.

Resort fees have become a money grab plain and simple. Lost any value many years ago. And how that bottle of water should cost more due to the rate of the room is beyond me.

I asked that same question last time I was there. The respose: Everyone else does it.

Resort fees have become a money grab plain and simple. Lost any value many years ago. And how that bottle of water should cost more due to the rate of the room is beyond me.

Most properties I have been to usually will have a $25 resort fee or something along those lines. But a 16% seems a little high. Especially as they base it on your room rate.

We are headed here the last week of March (spring break) so I expect it to be fairly crowded. Has anyone been here during spring break that can speak to how crowded it gets?

Also, how successful have Platinums been with getting room upgrades. We booked a city view with a very good LNF rate, hoping that we get upgraded. Have people had any success contacting the hotel in advance to request an upgrade.

Last one - which rooms are preferrable (Tower or Cabana)?

We are headed here the last week of March (spring break) so I expect it to be fairly crowded. Has anyone been here during spring break that can speak to how crowded it gets?

Also, how successful have Platinums been with getting room upgrades. We booked a city view with a very good LNF rate, hoping that we get upgraded. Have people had any success contacting the hotel in advance to request an upgrade.

Last one - which rooms are preferrable (Tower or Cabana)?

Can't say for Spring break but I was there during Thanksgiving. It gets good bit busy during the day when cruise ships are docking but during the evening, the crowd gets lighter as people head back to the ship.

I had moderate success in getting upgrades but my status was pretty low. The staff at FD are nice people so if they are not sold to capacity, you might get some luck.

Rooms - both are completely different! Tower is modern, contemporary where the older building has a San Juan feel (in a nice way) and awesome views. Dig back few pages to read this thread. I posted a detailed trip report IIRC.

Do they charge a resort fee on award points rooms? Technically, the cost would be $0.

Do they charge a resort fee on award points rooms? Technically, the cost would be $0.

Yes, you pay resort fees. No taxes though.

Has anyone used a LNF for this property at any time?

I got one for our upcoming stay during spring break (3/25-4/1), we booked it back in September. With the LNF adustment we are under $150/night. Instead of using points we cashed in 135,000 points for the $1,000 travel certificates before it expired. Also, since the resort fee is 16% of the room rate we are also paying less for that as well.

I am on my way home from our San Juan vacation and am very disappointed with LaConcha. I booked this reservation when I was silver and am now platinum. When we checked in we got a standard room. I asked if an upgrade was available as a plat. The front desk agent said no, you are silver. She said she could only see the status from the reservation. She said someone would have to call the rewards desk in the morning. Not what I was hoping for, but ok.

In the morning I went to the front desk and was told they could not access the system to verify. Can you call? No. I called Marriott Rewards, she put me on hold and called LaConcha. When she came back on the line she stated she called and was told, of course she can see that Mr. Nccarguy was platinum, and gave me the name of the front desk agent I had spoken to! Back down to the desk...she recoded our keys for the lounge and introduced me to the front desk manager. Very nice, welcomed us to the hotel (our 4th visit) and said next visit would upgrade us and take care of us. He asked if we needed a late check out and said yes, 3:30 would be great as we had a later flight.

Fast forward to today. On the way to the pool stopped at front desk to verify our late check out. Was told no, bet she could do was 1:00. I explained the front desk manager had given us a late check out. I offered to go to the room to get his card. She asked if he wrote late check out on his card, what?? I said no and she replied that she could not honor the late check out. I could not believe it. Went back to the room at 12:30 to get our bags and guess what? Locked out, had to go downstairs to re code keys.

I sent an e mail to the front desk manager but have not heard back. Lounge was great, restaurants good, pool service great but front desk really ruined it for us. I love the Condado area so looks like Marriott next door on our next trip.

Thanks for the update. Sounds like the FDC doesn't know left from right hand.

Cheers.

Sucks nccarguy. Sorry to hear about the bad experience. Were they full due to spring break? Resorts tend to screw up more when they are at overwhelming capacity.

Sucks nccarguy. Sorry to hear about the bad experience. Were they full due to spring break? Resorts tend to screw up more when they are at overwhelming capacity.

No, I don't think they were at capacity. We were always able to get lounge chairs at pool and there were never more than 5-6 people in the lounge.

It's too bad becuase the location is perfect. Restaurants are not bad, the lobby bar is great at night and everyone seems nice. FD just does not care.

Standard continental breakfast in the morning along with scrambled eggs and sausage. At night, mini sliders (were great) chicken tacos, hot soup and meats and cheeses in the loung. Actually one of the better lounges with a terrace overlooking the ocean.

If you are staying, just get everything in writing.

You should email lrivera@laconcharesort.com.

He will email you back.

No, I don't think they were at capacity. We were always able to get lounge chairs at pool and there were never more than 5-6 people in the lounge.

It's too bad becuase the location is perfect. Restaurants are not bad, the lobby bar is great at night and everyone seems nice. FD just does not care.

Standard continental breakfast in the morning along with scrambled eggs and sausage. At night, mini sliders (were great) chicken tacos, hot soup and meats and cheeses in the loung. Actually one of the better lounges with a terrace overlooking the ocean.

If you are staying, just get everything in writing.

I like the place but for common-sense CRM I'll take the Stellaris any time. I've logged almost 200 nights there over the years and they are - simply put - more professional. The Ren is fine if you need or want an open-air street front bar. That and the hip pool setup - that''s about it. I didn't have any particular problems with the front desk personnel at all. They were friendly and positive enough but on my last stay had absolutely zero provision (or lanes) for elite check ins. I suppose both get chaotic with large group arrivals but it has never been a distraction at the Stellaris. It has been for me at the La Concha.

Does anyone have a contact e-mail address for the Stellaris. We arrive next Monday and I would like to reach out in advance and request an upgrade if available. Surprised we did not get any type of welcome e-mail like we usually get from other Marriotts such as Marco Island, etc.

I'm looking to stay at la concha 5/5-5/9 in a ocean front room. Best price I could find is with orbitz for 715 PP from JFK with JetBlue. Is this good ?

The flight leaves at 11:59pm on 5/4 so we'd be getting there really early in the morning. How are they with early check ins?

Looking forward to January 2014!

I just booked my 7 night Rewards Redemption package for La Concha before the Hotel goes to Cat 7.... A 5th Annivesary trip for my wife and I. Used up all but a few thousand points, but I can't save points any more! I also redeemed for 120,000 RR points, so we'll have our flight taken care... hopefully get the Companion Pass as well.

I don't want to make any special request now, but when is it too early to ask for an upgrade? Is it a phone call, or just via e-mail? We're Platinum now, but more than likely it will expire March of 2014 (and not enough nights to renew) so one more upgrade would be nice.

I'll keep reading this thread and thanks for all the great information on the hotel and area! It helped me decide between the Marriott and the Rennaissance. (Although I don't know if there was any tipping point, just overall reaction)

My last question about be about renting a car for a few days to see the rest of the island... would you recommend doing that from the airport, or at the hotel a few days later?

Looking forward to January 2014!

I just booked my 7 night Rewards Redemption package for La Concha before the Hotel goes to Cat 7.... A 5th Annivesary trip for my wife and I. Used up all but a few thousand points, but I can't save points any more! I also redeemed for 120,000 RR points, so we'll have our flight taken care... hopefully get the Companion Pass as well.

I don't want to make any special request now, but when is it too early to ask for an upgrade? Is it a phone call, or just via e-mail? We're Platinum now, but more than likely it will expire March of 2014 (and not enough nights to renew) so one more upgrade would be nice.

I'll keep reading this thread and thanks for all the great information on the hotel and area! It helped me decide between the Marriott and the Rennaissance. (Although I don't know if there was any tipping point, just overall reaction)

My last question about be about renting a car for a few days to see the rest of the island... would you recommend doing that from the airport, or at the hotel a few days later?

You'll pay $23 for a cab (with baggage fee). Self parking is $18 a night, valet parking is $25 per night. There is a local Hertz office two blocks away from La Concha. I hate hauling bags on and off the rental car busses and then at the hotel and parking in Old San Juan is a nightmare. If you are only using the car for a few days I would rent at one of the locations near the hotel.

Also considering a trip to San Juan in early June. 2 or 3 25 year old guys (single) and looking to enjoy a fun time in PR.

Wanted to see if anyone had some recent experiences at either hotel. I would say most important is:

1) Location
2) Quality of Rooms
3) Pool
4) Lounge

OT-- anyone have any experiences at the Ritz?

Looking forward to January 2014!

I don't want to make any special request now, but when is it too early to ask for an upgrade? Is it a phone call, or just via e-mail? We're Platinum now, but more than likely it will expire March of 2014 (and not enough nights to renew) so one more upgrade would be nice.


I'm also curious about the upgrade at La Concha as I'm only Marriot Gold. I've got 5 nights booked there on award with just the standard room but some of the room upgrades with cash available online don't seem too bad.

If they don't offer me a complimentary upgrade at check-in, should I expect to be able to upgrade with cash? I understand if there is no availability then I'm not going to be offered either.

Also considering a trip to San Juan in early June. 2 or 3 25 year old guys (single) and looking to enjoy a fun time in PR.

Wanted to see if anyone had some recent experiences at either hotel. I would say most important is:

1) Location
2) Quality of Rooms
3) Pool
4) Lounge

OT-- anyone have any experiences at the Ritz?

La Concha is where you want to be. Bar and music much livelier than the Marriott. But you can always walk between the two properties as they are only 3 blocks apart. Ritz too stuffy and expensive. Also location not as nice.

I'm also curious about the upgrade at La Concha as I'm only Marriot Gold. I've got 5 nights booked there on award with just the standard room but some of the room upgrades with cash available online don't seem too bad.

If they don't offer me a complimentary upgrade at check-in, should I expect to be able to upgrade with cash? I understand if there is no availability then I'm not going to be offered either.

I personally don't find the upgrades worthwhile. I have been upgraded multiple times. But I find the standard room to be about the same as the next upgrade level. One have to make suite before I think it is worthwhile. But then I am cheap when it comes to hotel rooms. Also, I am not sure you will get upgrade for Gold. I have Platinum Premier Elite and usually don't get much of an upgrade.