Choice Privileges - Confirmed reservation for 3 adults, now hotel asking for extra money

Hi folks,

In a bit of a situation here so I'm seeking collective wisdom here.

I booked a room in the Clarion Collection in Paris using Choice points. There will be 3 of us staying there, so I booked an Executive Room which clearly stated on choicehotels.com that it is possible to accommodate 3 persons with an extra bed. So i have the confirmation stating 3 adults in the room and everything is confirmed.

However, I just emailed the hotel to confirm the extra. But the response I got bakc was that it was not possible to put an extra bed in the Executive room and we were asked to pay an additional €80 euros per night to get the Junior Suite for the extra bed to be put in.

I think this is unfair that they are now asking for extra bed when we have a confirmed reservation for 3 adults.

If this was indeed a mistake on their website, then they should be held responsible for this and put us in the junior suite without extra charge.

What solutions do I have here? And is there anyone in Choice Hotels International (i.e. their Twitter team?) I can contact to find a solution?

I am thinking if in the end the hotel does not budge, I could use my credit card to pay for the extra charge per night, but then file a dispute with the credit card company on the basis of my initial confirmation (as it is the hotel that is in breach of the contract and unreasonably asks for extra charge)? Any chance this would work?


Cheers

I think you have no shot on disputing the credit card. You are giving them the card understanding the situation.

It seems to me that it would be worth a phone call to the Hotel and talking to a manager and explaining the situation.

I think you have no shot on disputing the credit card. You are giving them the card understanding the situation.

It seems to me that it would be worth a phone call to the Hotel and talking to a manager and explaining the situation.

Thanks, i thought that was a long shot too.

I have already emailed the hotel back and also spoke to them on the phone. They said they will speak to the manager and get back to me.

I am just getting worried and looking for some possible solutions if the manager insists on the extra charge...

Which Clarion in Paris?

We stayed at the Clarion Opera Pavillon, and I don't recall there even being any junior suites. Moreover, the rooms would not accomodate a rollaway bed. The management, however, was very friendly and accomodating.

Since I'm also looking for a Choice hotel in Paris with accomodations for three, I'd be very interested in learning the hotel and how all this works out.

Which Clarion in Paris?

We stayed at the Clarion Opera Pavillon, and I don't recall there even being any junior suites. Moreover, the rooms would not accomodate a rollaway bed. The management, however, was very friendly and accomodating.

Since I'm also looking for a Choice hotel in Paris with accomodations for three, I'd be very interested in learning the hotel and how all this works out.

It's the Clarion Collection Etoile Saint Honore Paris. And there are three room types, deluxe, executive and junior suite.

I will be sure to report back on what happens next.

Try standing your ground this is what the hotel website says about executive room
'Executive: In a modern and design style, these rooms, created by the architect Jean Philippe Nuel, will welcome you in a warm and Parisian atmosphere. Bright and large, the Executive rooms will charm you offering all the modern comfort: comfortable beds, bathroom with shower and bath, hairdryer and free wifi. The large space gives a sensation of well-being for either a business trip or a leisure stay. The “Executive” can accommodate up to 3 persons, with an additional room where a third bed can be added (sofa)."

http://www.hoteletoilesainthonore.com/en/rooms.html

Try standing your ground ... I have to agree.

In my (admittedly limited) experience, what you book is what you get. I have booked four executive suites for several days at a time, and no one at the hotel said a peep. They all acted quite pleased to see us.

The T&C's of the Choice program are pretty explicit about this - outside of special cases, every room in the place must be made available for award bookings.

As it turns out, this hotel is quite new to the Choice program - I believe they were an independent botique hotel before joining the Choice chain, so it's quite possible they're not up to speed on the ins and outs.

Besides, you have the actual confirmation in hand! I don't know who exactly to call, nor what your status with Choice is, but I'd certainly make a bit of a stink before I'd just slink away.

Sic 'em, tiger!

It would help to know what booking channel you used, whether this is to be paid with money or with points, whether it's nonrefundable, etc. Also, how close is the departure date for your trip?

To me, it's ambiguous. Is the extra charge for the extra bed (which AFAIK can be an extra charge) or is it for a larger room? If it's for the larger room, will there still be an additional charge for the additional bed? The room description could be interpreted as either saying that there is space for the extra bed or that the third person can stay in a separate connecting hotel room, presumably by paying either the charge for the extra room or by booking the two rooms together as a unit, also known as a suite.

Hi folks,

In a bit of a situation here so I'm seeking collective wisdom here.

I booked a room in the Clarion Collection in Paris using Choice points.

It would help to know what booking channel you used, whether this is to be paid with money or with points, whether it's nonrefundable, etc. Also, how close is the departure date for your trip?

Points as per above.

To me, it's ambiguous. Is the extra charge for the extra bed (which AFAIK can be an extra charge) or is it for a larger room? If it's for the larger room, will there still be an additional charge for the additional bed? The room description could be interpreted as either saying that there is space for the extra bed or that the third person can stay in a separate connecting hotel room, presumably by paying either the charge for the extra room or by booking the two rooms together as a unit, also known as a suite.

I don't see the ambiguity. If it meant you were booking two rooms together, they wouldn't have to add a third bed, especially a sofa bed.

I'm booking a room that has 4 max occupancy at another hotel. If I put 3 adults, would there be an additional charge - supposing I don't need the rollout bed?

The system doesnt seem to indicate any additional charges.

I'm booking a room that has 4 max occupancy at another hotel. If I put 3 adults, would there be an additional charge - supposing I don't need the rollout bed?

The system doesnt seem to indicate any additional charges.When I've booked rooms that can handle more than 2 people, it usually says something about maximum occupancy, and there's usually a little drop down box where you can select the additional crib/rollaway/whatever.

I've done this in the past and there's never been an extra charge, but just to be safe I'd:

1. First, nail down the booking, then
2. Call/email them about additional charge.

If it turns out it's free, but you wait too long, you may lose the chance to book. You can always cancel the booking (if it turns out it won't work out) at no charge.

Roger that

Thanks for the helpful advice!

That's enough to talk about.