redeyedgirl
Jun 12, 12, 7:10 pm
Hello
I have just returned from working a conference here.
One of their elevators slammed shut on me and today I am fairly sore and bruised.Their elevators do not have the sensors I thought were required and I heard many other guests complaining .Fortunately their was a couple on the one that shut on me and they were able to pry it open and off of me.
I had reported it as a safety issue and completed all paper work they asked me to complete .i was promised a copy of the report by the catering manager however later was then told he has no authority and the head of security refused to provide me a copy. I then asked for the GM
Got the rooming directory and he gave me the same song and dance refusing to provide me with a copy. I explained I needed this to provide my employer in case anything should arise. I was told again that I could not have a copy of the report that I myself completed and signed.
Again they refused even after I reminded them that had a child been in the door they would have been seriously injured.
I then shared that they had now taken a guest who had been injured on their property , who has been been more than reasonable and left me no alternative but to involve my attorney to get a copy.
All of this after my company hosted a dinner that was at least 15k as well as rented the largest booth space and rooms.
Looking for how others would handle this.Anyone have Scott stuckey's
Email or phone?
Thanks
I have just returned from working a conference here.
One of their elevators slammed shut on me and today I am fairly sore and bruised.Their elevators do not have the sensors I thought were required and I heard many other guests complaining .Fortunately their was a couple on the one that shut on me and they were able to pry it open and off of me.
I had reported it as a safety issue and completed all paper work they asked me to complete .i was promised a copy of the report by the catering manager however later was then told he has no authority and the head of security refused to provide me a copy. I then asked for the GM
Got the rooming directory and he gave me the same song and dance refusing to provide me with a copy. I explained I needed this to provide my employer in case anything should arise. I was told again that I could not have a copy of the report that I myself completed and signed.
Again they refused even after I reminded them that had a child been in the door they would have been seriously injured.
I then shared that they had now taken a guest who had been injured on their property , who has been been more than reasonable and left me no alternative but to involve my attorney to get a copy.
All of this after my company hosted a dinner that was at least 15k as well as rented the largest booth space and rooms.
Looking for how others would handle this.Anyone have Scott stuckey's
Email or phone?
Thanks