Online Travel Booking and Bidding Agencies - Orbitz Problem....Can I just ignore it?
Lkeade
Jun 12, 12, 10:51 am
I booked a trip through Orbitz due to the multiple airlines involved. This weekend I received an email that my flights had been changed leaving me with an invalid layover. After over 2 hours on the phone getting this resolved, I checked my reservations and they are still wrong. While United has all of my correct flights, US Airways shows a leg that I will not be using from a city I won't be in. I tried working with Orbitz but they basically told me it is my problem and I need to work with US Airways directly. I will already be on my final United leg when the US Airways flight boards. Is there any need to take this further or can I ignore it and it will just go away?
stevenshev
Jun 12, 12, 11:05 am
Check with United that e-ticket matches watch you want reservation to be. Assuming it does, ignore.
I wouldn't ignore it. Try sending the Orbitz rep on here a message..username Orbitz :P
Lkeade
Jun 12, 12, 2:51 pm
Thanks for the advice. I should probably cool off a bit before speaking to Orbitz again.
Orbitz
Jun 13, 12, 3:47 pm
I booked a trip through Orbitz due to the multiple airlines involved. This weekend I received an email that my flights had been changed leaving me with an invalid layover. After over 2 hours on the phone getting this resolved, I checked my reservations and they are still wrong. While United has all of my correct flights, US Airways shows a leg that I will not be using from a city I won't be in. I tried working with Orbitz but they basically told me it is my problem and I need to work with US Airways directly. I will already be on my final United leg when the US Airways flight boards. Is there any need to take this further or can I ignore it and it will just go away?
Hi, Lkeade,
This is Robert, and I am part of the Orbitz Customer Relations team. If you can forward the Orbitz Record Locator to us at socialnetwork@orbitz.com. so that I can investigate further.
Please use my name in the subject line.
Thank you for your patience, I look forward to hearing from you.
Sincerely,
Robert Woyach
Orbitz Customer Relations
Lkeade
Jun 13, 12, 4:53 pm
Hi Robert,
I already did that, which is when I got the unsatisfactory response. I got my first email asking me to do that right after I posted on your facebook page - a posting that magically disappeared.
Robert, with the latest change in itineraries I just received from Orbitz things got a lot worse, so I sent an email to the socialnetwork email address you supplied. I hope you and your team are able to help!
Thanks in advance!