Hertz - Interesting Experience at FLL

I was waiting in line at FLL yesterday for a agent to get my car rental. When it was my turn guy came to me and escorted me to a kiosk machine, I thought since I had a reservation I was going to do a automated check in like you do with the airlines. Actually there was a agent on a small screen and he walked me through the car rental in less then 5 minuntes. I asked the supervisor where the agent was and he said in Oklahoma City. This is actually not a bad idea for agents in a off site location to help at location with car rentals when there is a long line of people waiting to rent a car.
Has anyone else had a similar experience at FLL or at another location.

No, but the concept is simply brilliant!

Tangentially related, for several years now there are ATMs that have similar technology built in, so that virtual face-to-face branch-level banking can be done (i.e. advisory transactions, non-transactional customer service, etc) in addition to simple ATM transactions. They haven't taken off as much as I'd have expected though...

Their promo video and press release for it (from November)

http://www.multivu.com/mnr/51466-hertz-car-rental-expressrent-live-agent-kiosk-ereturn-express-return