Hyatt Gold Passport - More Problems at Hyatt Reg Hong Kong

Just to add to the list of complaints others have about the Hyatt Reg HK, they routinely overcharge for their internet access. Used it for 45 seconds and was charged for 5 minutes. No, not a big difference in US$ terms, but tired of these niggling little overcharges. Used web access there a few times -- each time (and I asked to see there log sheet for it), the computer showed me as being online for 4 minutes longer than actual. Biggest frustration is the hassle they force us to go through to get these things fixed. Won't be staying at Hyatts in HK anytime soon as a result of this!!

I, too, was disappointed in my recent stay at HR HK. I originally reserved on-line at HK$1000/night and found 2 sites with lower prices. I contacted Hyatt for the rate guarantee. They eliminated one, Planet Holiday, as they don't book immediately. The other site was Hyatt's stay certificate site that had availability at US$99 per night. They said they would match that. Rather than adjust the rate, they converted my stay into a 3 night stay certificate stay and directed me to purchase the stay certificate. No 20% reduction for a lower rate and as it turns out, this gave the hotel the opportunity to give me the worst room and not accept Platinum Extras.

To make matters worse, the lowest rate, on hyatt.com, for HR HK went down to HK$785 (about US$100,) right before I got there.

Two different associates at checkin told me that as I didn't pay for the room that they would not accept Platinum Extras. I explained that I paid US$303 for the stay certificate as Joe, at the rate guarantee desk, had directed me. Finally, the manager on duty took over and showed me on his instructions that the stay certificate could not be combined with any other offer. He even refused to give the additional GP bonus points for this stay.

Only because one of the checkin staff had said I was in a "Gold Passport" room, did I finally get moved up to the "Gold Passport" floor. No real difference, other than we were looking down on the building across the street that should be torn down, rather than looking straight at it.

I have written an e-mail to Hyatt complaining about this situation, however, they have not responded in the past 4 days. Maybe they are thinking about this, as in the past, they are great at getting back and responding.

It appears that the proposed sale of this hotel may be promoting these lapses in customer service at HR HK. Possible reflag??

Dump.

The lousy service at this hotel -- which as you'll read in the numerous postings here -- is the result of a front desk service attitude that is completely inflexible and un-accomodating. They don't accept any faults of their organization and are unwilling to "help" their guests. You would have better success dealing with an electronic check-in kiosk at this hotel.

The only saving grace of this hotel is free WiFi access on the 16th floor. I didnt believe it till I fired up my PDA !

Simply AVOID this hotel at all cost.
I have tried this hotel recently to see whether it has changed somewhat, but NEVER NEVER in my life I want to return to this hotel full of dictators and arrogant employees and management.

Simply take the ferry to the excellent Grand Hyatt HK. all thumbs up for that hotel. There you will be treated superb.