Singapore Airlines KrisFlyer - Flight got removed - any passenger rights?

Hi all,

Have a confirmed booking (w miles) an MI flight in Jul to a regional destination. Received a call fr SQ telling me my flight is 'rescheduled' and I have to fly back either 1 day earlier or later! In fact, they have shifted my ticket to 1 day earlier without my consent.

Furious as my meetings and accomodation are firmed up and returning 1 day earlier is not possible due to committments and 1 day later means extra accomodation costs. Do I have any right of recourse here? The case is 'being escalated to a director', but i suspect they're just gg to give me 1 night in a hotel, which means I am forced to be away fr home and take an extra day of leave against my will. I know the terms of carriage typically gives the passenger zero rights in these situations other than a full refund, but does anyone have helpful advice on how I should deal with this?

Helpful comments much appreciated.

Which destination?

Which destination?

Just a short hop to Bandung, Indonesia

Do you have any philosophical, safety or other such objections to flying Air Asia? With a refund of taxes it probably isn't that much more to use them on this route (less expensive if you have to pay for an extra night's accom). FWIW, like GA, they have exemption from the EU ban on Indonesian carriers. Other than finding your own way to Jakarta and asking SQ to reticket you from there - I'd say you don't have many other options.

Hi all,

Have a confirmed booking (w miles) an MI flight in Jul to a regional destination. Received a call fr SQ telling me my flight is 'rescheduled' and I have to fly back either 1 day earlier or later! In fact, they have shifted my ticket to 1 day earlier without my consent.
Helpful comments much appreciated.

Here in the EU, an airline need only provide 14 days notice of a flight cancellation for commercial reasons before passenger rights' legislation takes effect.

Just to throw in, if you can't bare the idea of making your way to Jakarta through the traffic, or are too posh to use AirAsia, or the flights don't suit time wise (both early from memory) see if Silk Air will route you on the daily Bandung - Surabaya flight on Garuda which connects with Silk Air back to Singapore. I got Malaysia Airlines to route me via CGK on Garuda when they cancelled their Jogja flight (was happy to fly Air Asia, but the time didn't suit).

Here in the EU, an airline need only provide 14 days notice of a flight cancellation for commercial reasons before passenger rights' legislation takes effect.

That is not correct.Your rights under EU261/2004 are not affected by more than 14 days notice.!4 days applies to the cash compensation element.

That is not correct.Your rights under EU261/2004 are not affected by more than 14 days notice.!4 days applies to the cash compensation element.

But not much else is offered. Here are details from the CAA website:

http://www.caa.co.uk/default.aspx?catid=2211&pageid=12716

But not much else is offered. Here are details from the CAA website:

http://www.caa.co.uk/default.aspx?catid=2211&pageid=12716

Not sure what else a passenger would want to be offered within the EU...!

The pax have the choice of either a full refund or to be re-routed to their final destination at the earliest opportunity at no additional cost. Whilst waiting for a re-route the airline is obliged to pay for meals and accommodation if appropriate together with transport to and from place of accommodation plus two phone calls/faxes should be offered.

Should such a cancellation be as a result of the airline withdrawing that particular route from their schedule then the re-route can be and is made on alternative carriers with the original carrier bearing the additional cost (if any).

Just what more can or would be offered in your opinion?

Just what more can or would be offered in your opinion?

I agree with you. I only gave that example earlier because the OP wanted to know what 'rights' he had and I was trying to illustrate that even in the EU his rights for compensation would be limited because the carrier provided sufficient advance notice. As you know, Singapore does not have the type of passenger rights legislation as exists in the EU or North America.

Thanks everyone for your expert input.

Looks like initial suspicion is rite, airlines can bump u ard as they please without regard to your own plans and timings. Air Asia is fine, but I'm jus pissed SQ can get away w such disregard for my plans and jus switch me to an earlier flight as they please w/o even the need to compensate the flyer. Asked them to reroute me thru other airlines, but they just sai 'no flights'...The passenger can only curse his luck....Well.....

You've received a call, and they've put you into something first rather than leaving it all up in the air. As unfortunate as the case is (and my general anti-SQ stance), it's already streets ahead of many other airlines.

Looks like initial suspicion is rite, airlines can bump u ard as they please without regard to your own plans and timings.

Of course they can - you can't expect them to first check what all passengers are doing, and if it would conflict with their meetings before rescheduling flights :confused:

And the automatic rebooking onto the closest flight times makes 100% sense, and this is the option that 50% of their passengers will be happy with and accept.

But it's the other 50% that you fall into, and this is where they need to do their work, and be flexible. And I believe that SQ would be flexible if pushed to re-route you - either via CGK - or you can push them to re-route you via Surabaya (Garuda is a partner of theirs). If you went to them telling them what you wanted, you may find it easier to get.

I had a similar problem on 2 redemption in J from Istanbul. As they cancelled the flight on the 2nd and could neither fly on the 1st or 3rd, I suggested TK Biz or SQ from CDG, MUC, ZHR on the 2nd. So left SQ plenty of option and in the end, they decided to put us on TK.

So quite happy that they have shown some flexibility. They wanted me to cough up the 15% redemption since it is no longer an SQ redemption but I objected since the choice of flying on TK is not really mine and caused by them cancelling the flight.

So SQ was reasonable in this case and I expect they will be on yours too.

I had a similar problem on 2 redemption in J from Istanbul. As they cancelled the flight on the 2nd and could neither fly on the 1st or 3rd, I suggested TK Biz or SQ from CDG, MUC, ZHR on the 2nd. So left SQ plenty of option and in the end, they decided to put us on TK.

So quite happy that they have shown some flexibility. They wanted me to cough up the 15% redemption since it is no longer an SQ redemption but I objected since the choice of flying on TK is not really mine and caused by them cancelling the flight.

So SQ was reasonable in this case and I expect they will be on yours too.
If the day earlier flight doesn't work for your meetings, I don't quite see why another day at the destination with SQ covering the costs is so bad. If you're delayed on a business trip, I don't see why this would become a vacation day for you, charged against your annual leave. Otherwise, your company can purchase a full fare one way ticket for a return flight and there would be a credit for the price of the original SQ flight.

If the day earlier flight doesn't work for your meetings, I don't quite see why another day at the destination with SQ covering the costs is so bad. If you're delayed on a business trip, I don't see why this would become a vacation day for you, charged against your annual leave. Otherwise, your company can purchase a full fare one way ticket for a return flight and there would be a credit for the price of the original SQ flight.

Yup- trying to get SQ to cover me for the additional night's accomodation or otherwise re-route to Surabaya/ CGK for alt MI/ SQ flight back. Not 'too posh' for AirAsia, but I'm not gg to let SQ get away easy w just a refund of points and taxes in this case, esp thru no fault of mine.