Hyatt Gold Passport - Avia (Andaz) Savannah REVIEW - MASTER THREAD
Jun 4, 12, 11:21 am
Just got back from a 2 night stay at the AVIA Savannah. While probably nicer than the Regency, it's still not all that great in my opinion.
Here are my issues (stayed in a Grand Studio Suite):
1. Bad sound insulation--can hear all conversations in the hallway and lots of street noise.
2. The A/C unit is loud and right in front of the bed (at least in our room)
3. The bathroom lighting is not great
4. No decor at all in the bathroom
5. No separate toilet room in the bathroom
6. TV was wonky and took forever to tune a channel in
7. The self-promotion signs throughout the hotel seemed cheap and off-putting (like check out our sexy firepit, come see our fancy pool, have a drink at our luxurious bar)
The good stuff:
1. Toiletries are by Lather and are nice
2. Towels are good quality
3. Bed was comfortable
4. Minibar is not a complete ripoff
Other issues that were stay specific:
1. Someone else's breakfast charge appeared on my bill, but was easily taken off at checkout
2. Housekeeping knocked on my door at least twice between the hours of 8-10am, despite the do not disturb sign being out.
3. There was a gross stain on our red velvet couch
In Savannah, there are lots of options for hotels. I prefer the Bohemian or the Mansion, or even the Holiday Inn Express over the Avia.
Dec 21, 12, 8:36 am
Figured since this thread was lacking in reviews I'd add some information on my recent stay. Stayed here this week on a paid stay for one night. It was my first stay in an Andaz property and I was underwhelmed. It reminds me a little of W hotels which I feel lack something.
Room: Even though I was Diamond and the hotel was pratically empty, I only received a standard king room which is what I reserved. I was disappointed I wasn't upgraded but since this was a quick visit, I didn't push it. The room was nice with a minibar and snacks which were full stocked (about four snacks, coke, diet coke, water, juice).
Hotel: Lobby is nice and faces one of the big squares in Savannah. Check-in is a little weird as their is no real front desk, just a table. I didn't check out the pool or fire pit as I was here on business. Fitness center is 24 hours.
Breakfast: Breakfast is in the lobby and was included because I was Diamond. The hotel only covers $18 per person which covers the full buffet. The spread was pretty good with fruit, cereal, yogurt, granola, bread, muffins, made to order omelets, bacon sausage, potatoes, and a special. For the day I was there it was citrus pancakes which were amazing!
Parking: Parking is pricey, but not too bad given the location. $23 for valet. I will say the valet lied about self parking which rubbed me the wrong way. The hotel is on top of a public garage and so you can park in there for $16 for 24 hours, but no in and out privileges (parking deck is open 24 hrs a day). Since Savannah is walking friendly, you really don't need to get your car for anything so it works fine. The valet did lie and say it was $10 for every 4 hours, which rubbed me the wrong way.
Location: Its a very small block off bay street which is where most of the hotels are located and within about a three to four minute walk from River Street.
Diamond Treatment: I have to say I was really disappointed in that respect. I don't feel I have very high standards when I come to Diamond recognition, but this hotel managed to not even meet those:
No thank you for status at check-in, she didn't even mention it until I did as she handed me my keys.
No offer of the diamond amenity until I asked.
No upgraded room even though hotel was pratically empty.
No mention of breakfast amenity until I asked.
Had to review the bill and ask for breakfast to be removed at check-out.
All in all, It was ok. If the service was as good as the room, I'd stay here again. Otherwise I'd pick the Hyatt Regency Savannah as the staff there are extremely nice and treatment was much better (received an upgraded suite with view of river for Diamond).
Dec 22, 12, 8:20 pm
Sorry to hear you had a bad stay here. I stay between here and the regency every week. For what it's worth, I have always received a room upgrade, even when I was platinum. Maybe they just recognize me, better upgrade percentage here than the regency.
I think the breakfast is one of the better ones I have had at hyatts. I do like that andaz and the regency do not have good restraunts, which encourages me to leave the property and experience the city.
Fire pit is not open this time of year but is very nice in the spring or summer.
Agree the parking is a pain, but an okay trade off for being in a historic town. Exercise facility is nice but I find I go running down on the waterfront instead, much nicer.
Agree on the tvs, they just seem slow and I can't channel surf late at night.
I do like the wine offer when I check in, it allows me to unwind quicker.
Agree on the maid service, the do not disturb signs seem useless, but I have found the front desk staff very friendly and easy to deal with.
Must agree on the sound in the hotel, I always seem to hear everyone in the halls. Rooms overall are a little tight, elevators take forever, but I think I prefer here to the regency.
Dec 23, 12, 11:06 am
I personally prefer the Regency as I feel I get better Diamond treatment there and the atmosphere of the Andaz is a little hipper than thou but...
Everyone is forgetting the most important thing about this hotel - at the bar they have glasses full of seasoned BACON for you to munch on while boozing.
Dec 27, 12, 5:18 pm
I stayed here two weeks ago and was disappointed. Think they would have done better renaming it a Hyatt Place, as it's closer to that and not an Andaz as you would experience in NY, LA or elsewhere.
The king room that we poked our head in looked tiny. The suite we eventually got (front desk had no record even though it was confirmed by them 3 days prior) was big but lacked any charm,.
The breakfast was underwhelming.
Parking is pretty spendy, considering you can park yourself under the hotel for half the price. Or free on the streets on the weekends if you can find a spot.
On the plus side, a free wine is nice after a few hours drive and the location is great.