Emirates Skywards - Lurker HELP requested

last year i transferred spg points to emirates. the original reservation needed to be cancelled and the points where returned to the emirates account. Emirates has since frozen my account with them (all the miles where funded via SPG)


does SPG have any contact at emirates to resolve this issue. Emirates has basically taken 150k points away

thank you for your help

Once it's transferred to Emirates, then it's Skywards miles and has nothing to do with SPG.

Contact Skywards and see what they can help you with.

skyward points have not offered any tangible assitance. The issue has been going on since September, starwood must have some liason with skyward.

Is there an alternat way to contact SKYWARD that circumvents the call center?

Why don't you try asking that question at the Emirates forum? Somebody there might be able to help better than in the SPG forum.

You have points in an Emirates account that were frozen by Emirates. I would suggest you ask the Emirates forum how to best work with Emirates. SPG has nothing to do with freezing an Emirates account.

why Emirates froze your account? did you violate any rules? does SPG transfer triggered the freeze. like other posters, i think this is something between you and Emirates.

I hope this gets resolved to your satisfaction.

good luck

the issue was that a credit card used for taxes on the booked (and then cancelled) reservation was cancelled due to fraud that cancellation caused the credit to be rejected when emirates tried to refund the taxes back to the card.


I am not aware of any rule violation on my part

From what you posted, this is not an SPG issue. Ask the mods to move this thread to the appropriate forum and you might get a better answer. Sounds like an issue between Emirates, your CC, and you.

Maybe your CC would be willing/able to reactivate your account to let the credit process. I can't believe Emirates doesn't have a process to address closed CC accounts.

Good luck.

Now that we have the full story:

1. Presuming that the card was cancelled as the result of someone else's action, call Emirates and give them the replacement card # and ask them to refund the taxes to that account. What happened is extremely odd because the CC issuer will generally accept the credit and post it to your new account. The credit refusal triggers all kinds of fraud alarms.

2. At the same time, point out that Emirates froze your account, but that it's now resolved. Would they please unfreeze.

You have no beef with anybody, but to the extent that there's a fix it's with Emirates and has much to do with SPG as it does with Macy's.

mod alert sent for possible move...

in August 2011 I booked two tickets dxb-sez and mru-dxb, I ended up having to cancel the tickets and paid the redeposit fee. Emirates took an extended period of time to credit the miles back to my account and then Emirates blocked my account.

I have called emirates multiple times and provided the requested documentation (a copy of my passport). I have gotten nowhere with respect to unblocking the account. I stand to have 150000 points become worthless- Emirates miles expire in 36 months.

The tickets where for me and my traveling companion - all legitimate travel nothing violating any rules.


What can I do to get someone at Emirates to assist me?

Thank you for your input.

I have posted the information in Skywards.


my theory for posting on SPG forum is that I have status with SPG and feel that the relationship between SPG and Skywards would help escalate the issue within Emirates.


Thank you for your understanding.

How long exactly did it take to post back the miles?

it took about a month for the miles to post back to the account.

I'd start with info at the following link: http://www.skywards.com/Help_servicecentres.aspx

It provides phone numbers, fax numbers, and info about email contact.

If you've already tried those, why not visit a ticket office / airport (or try phone reservations), and say that you want to buy a ticket (make it a refundable one), but you're not willing to do so until your Skywards account issue is resolved. Perhaps they'll help you resolve the issue quickly if a ticket purchase is on the line.

thanks

I have been calling and emailing witout any results. I am trying to escalate the issue to get it resolved. A blocked account (for 9 months) and miles that expire.

Call center reps are outsourced and they are not able to provide any assitance with this issue.

I just called the Skywards desk and was able to get a reward ticket refunded (I had cancelled it few days ago) on the spot. I had to pay the cancellation charge and was told the taxes will be credited back later.
Where are you located?

My take on this is that the machine ( in this case emirates ) Believes there has been fraudulent activity and won't unblock or refund until it is clear that whatever the fraud episode was has been cleared up (better to block than risk someone accusing you of lack of care). This has been said already but I think the only way you get this sorted is at an emirates office with ID and some letter from the cc explaining what happened to the card. Once the humans become convinced then they can get the necessary approvals to override the machines if that isn't too Orwellian!