bmi diamond club - Ever heard of 723 pounds in taxes on a one-way booking?
I am trying to do DEL-BKK-SYD-SFO with cash and miles in C class. Was quoted 202 pounds as the cash component and 723.30 as taxes :confused: 258 was YQ and 340.50 as airport taxes. ICC will not give me further breakdown.
DEL-BKK : TG
BKK - SYD: TG
Stopover in Sydney for 4 days
SYD - SFO : UA
This is WAY more than what ITA shows.
What is going on?
Richelieu
May 30, 12, 1:18 pm
HUACA, and ask for the fare breakdown to identify the problematic one.
HUACA, and ask for the fare breakdown to identify the problematic one.
Will try tomorrow. I am inclined to book it and then fight for refund later.
Do you think it may something to do with the Indian Luxury tax?
rankourabu
May 30, 12, 1:26 pm
The problem is the Indian Luxury Tax - levied on all premium tickets departing India.
I believe this is a percentage of a full fare ticket - and most likely the ICC is once again not treating an award as zero base.
Had the same trouble with ex-BGI. Had to get PTS involved.
Richelieu
May 30, 12, 1:34 pm
Do you think it may something to do with the Indian Luxury tax?
I think so. Agents have problem with taxes calculated on ticket price, in general. Since you mentionned C, it's a possibility.
Guy Betsy
May 30, 12, 2:00 pm
Will try tomorrow. I am inclined to book it and then fight for refund later.
Do you think it may something to do with the Indian Luxury tax?
I don't think there's going to be much after tomorrow?
erik123
May 30, 12, 2:21 pm
How many miles was it?
How many miles was it?
Don't know - but does it matter?
I don't think there's going to be much after tomorrow?
Surely there will be some support for issues such as this ?
Bukhara
May 30, 12, 5:29 pm
bbbbbbbbbb
caz312
May 30, 12, 5:44 pm
It is the JN tax for sure...I had this problem too with a flight departing India. They gave me the tax figure and, thanks to reading these forums, I queried what amount was showing for the JN tax, they told me it was around £500+ and I informed them that they should not be charging JN tax for redemption tickets but, if it was a problem to get the correct figure I would pay then deal through refunds.
They called me back when they said they would and gave me the new tax figure minus the JN tax
1k650
May 30, 12, 10:49 pm
The total amount quoted, including cash component is 925.30 pounds for a one-way redemption! Of this, 202 is the cash component. Must be the JN tax although the ICC insisted that there was no JN. Is this possible?
Guy Betsy
May 31, 12, 1:12 am
Ask them for a tax by tax breakdown. Could be the YQ
ajamieson
May 31, 12, 6:22 am
Not YQ. As rankourabu says, it's the percentage value added tax. The call centre is incorrectly copying the value from some sort of dummy booking based on the full revenue fare for the ticket which is obviously going to be insanely high for a premium one-way. You'll need to HUACA or get Pre-Travel Support to deal with it.
BTW I can easily beat 723 in taxes - the same issue out of Mexico left them trying to tell me the tax was over 1,000.
Finally, got them to calculate the luxury tax on the cash value of my redemption. But it is still too high. Will check on Amadeus.
The taxes are still wrong. How does one contact PTA folks?
The taxes are still wrong. How does one contact PTA folks?
If you paid too much, you need to contact Refunds, either in writing or by phone. Contact details on BMI.com
I believe this is a percentage of a full fare ticket - and most likely the ICC is once again not treating an award as zero base.
If this is a percentage tax they used a wrong Amadeus entry. They quoted you a published fare taxes (FXP entry) while they should have used an override element:
FXP/ZO-100P
This way the percentage taxes would go down to zero. Google for yourself - there are many sites publishing Amadeus pricing/ticketing manuals - study these and you will be smarter than PNQ guys:D:p
If this is a percentage tax they used a wrong Amadeus entry. They quoted you a published fare taxes (FXP entry) while they should have used an override element:
FXP/ZO-100P
This way the percentage taxes would go down to zero. Google for yourself - there are many sites publishing Amadeus pricing/ticketing manuals - study these and you will be smarter than PNQ guys:D:p
Who do I contact to get it fixed? I have sent emails, tried social media but no response.
h15t0r1an
Jul 3, 12, 3:22 pm
Who do I contact to get it fixed? I have sent emails, tried social media but no response.Send a polite email with details to refunds at flybmi dot com. They don't answer the phone much. I guess they prefer to spend their time actually processing refunds! I have had results on 2 bookings needing refunds this way.
Note the person who handled a similar refund for me is now away for a week or so. So they may be even more short staffed than usual. It helps if you write out exactly what you think is incorrect, and what you think would be correct.