India-based Airlines - Citibank Premier Miles Card

Guys,

since this card seems to be our savior for the time being, I thought it would be better to start another thread on this one. Would request Babu to move all the posts from the other JACC thread to here on the Premier Miles card.

Here is my review to start with: http://boardingarea.com/blogs/livefromalounge/2012/05/27/sunday-plastic-the-new-citibank-premier-miles-credit-card/

Plus, I mentioned a rumored promo ... which I got a confirmation on today. So, for all international spend and hotel spend, for 1st june - 30th sep 2012, 10 premier miles per 100 rs. is now confirmed. I am just waiting to swipe my card away ;)

Guys,

since this card seems to be our savior for the time being, I thought it would be better to start another thread on this one. Would request Babu to move all the posts from the other JACC thread to here on the Premier Miles card.

Here is my review to start with: http://boardingarea.com/blogs/livefromalounge/2012/05/27/sunday-plastic-the-new-citibank-premier-miles-credit-card/

Plus, I mentioned a rumored promo ... which I got a confirmation on today. So, for all international spend and hotel spend, for 1st june - 30th sep 2012, 10 premier miles per 100 rs. is now confirmed. I am just waiting to swipe my card away ;)

A2A can you please let us know where is the official confirmation for international and hotel spends offer, I dont see it on their website. It would be of great help to me.

A2A can you please let us know where is the official confirmation for international and hotel spends offer, I dont see it on their website. It would be of great help to me.

got this email today:

Dear Cardmember,

It has been a privilege to serve you, and we hope you are enjoying a host of benefits on your Citibank PremierMiles Credit Card. We are excited to let you know that your flying experience is only about to get better.

Earn 60% More Miles on All Your Spends:

You would now earn 60% more miles on your Citibank PremierMiles Credit Card. Effective 21st May 2012, you would earn 4 miles per 100 spent on non-airline categories, up from the current rate of 2.5 miles per 100.

As a special offer, you would earn 10 miles per 100 for all international and hotel spends between 1st June to 30th Sept 2012.

You would continue to earn 10 miles per 100 at airlines. However, this feature is now capped to airline spends of 5 Lakhs in a calendar year. For spends beyond this, you would earn 4 miles per 100 spent.

Features that you will continue to get:

Complimentary access to leading international and domestic lounges outside of priority pass program would continue as before.

Card Fraud Protection: You would still have zero liability arising from any fraudulent use of the card from the time the card loss is reported to the bank.

Features which are not being renewed:

The following select features on your card, which have seen limited usage, would be discontinued in due course:

Priority pass membership: Your priority pass membership would not be renewed after 31st July, 2012

Spend-linked tickets: One free ticket (base fare only, up to 1,200) for every 1 lakh spent on your card would be discontinued after 31st July, 2012

Fraud protection policy: The fraud protection policy of 1.5 lakhs would not be renewed after 31st July, 2012

Click here for FAQs.

With a higher earn rate for miles, best in class redemption options, and other card benefits suited to your travel needs, we are sure that the revamped Citibank Premier Miles Card will take your flying experience to the next level.

Bon Voyage


Muge Yuzuak
Business Manager - Credit Payment Products
Citibank, N.A.

got this email today:

i just saw this as well... the 6 extra miles per 10 bucks will be credited in the nov 2012 statement

Looks like this offer is not valid for the new PM customers like me.

Looks like this offer is not valid for the new PM customers like me.

i may be mistaken here but i believe this offer is for the mastercard customers....

i may be mistaken here but i believe this offer is for the mastercard customers....

+1. I don't think the Visa variant came till 21st May, so all old cardholders should be getting this mail

i may be mistaken here but i believe this offer is for the mastercard customers....
Yup. Have had this MasterCard (since Oct) and got the mail.

Citibank PM Visa card is being offered as a "Visa Signature" card. This, I guess is 1 level up from Platinum. A quick google tells me that Signaure cards comes with no pre-set credit limit (that is, credit limit is not disclosed to customer), and an exclusive service desk.

However, there are warnings that a Visa Signature card can adversly affect credit rating of an individual (CIBIL rating in case of India). I am not sure of the reasons. It looks like Visa signature may not be a good choice unless one is a high spender.

Citibank PM Visa card is being offered as a "Visa Signature" card. This, I guess is 1 level up from Platinum. A quick google tells me that Signaure cards comes with no pre-set credit limit (that is, credit limit is not disclosed to customer), and an exclusive service desk.

However, there are warnings that a Visa Signature card can adversly affect credit rating of an individual (CIBIL rating in case of India). I am not sure of the reasons. It looks like Visa signature may not be a good choice unless one is a high spender.

I've ran my CIBIL report a while back. what I've observed is:

1. Most of the banks does not report the data properly - specially the credit limit. ICICI & Citi has not reported the credit limit and max credit. HSBC & SCB has reported all the data.

2. My Current JACC Card is not even reported. (It was converted from JACC Titanium, for which some data is available.

3. Citi has not done a credit check while converting my JACC Titanium to JACC Platinum.

The Mobile / Utility bills are not reported (Compared to US).

Having my JACC Platinum reported will certainly improve my credit score by 20-30 Points (High Limit, less then 20% Spend, On-time payment, primary card for all purchases). But it's not reported. may be when the new card is issued, Citi will start reporting.

so the premier miles card now only has the option of transferring miles to flying returns....gone are the days when you could transfer to jet & kingfisher....

so the premier miles card now only has the option of transferring miles to flying returns....gone are the days when you could transfer to jet & kingfisher....
this is the bone i have with the card issuer. they changed the T&C overnight on 21st May. Regardless, I am told Avios and Delta are coming soon too as partners...

Regardless, I am told Avios and Delta are coming soon too as partners...

that would be good....

Now you cant book jet airways tickets on Premier miles website. This is whate Citibank is asking us to do now


Use your Citibank PremierMiles Credit Card to book your preferred flight on Jet Airways through their website, ticketing counter or service center.
Call Citibank on below numbers and get your Jet Airways ticket refunded by redeeming miles.
Miles will be debited for these transactions at a value of 1 Mile = Rs. 0.50. (A ticket purchase of Rs 1000 would cost you 2000 Miles.)
This option is only valid for customers who have enough Miles to cover the entire ticket amount.
The refund can be processed for transactions that are settled and reflect in billed or unbilled status.
The refund will reflect in your card account within 7 days from the request received.
This refund will be valid for entire ticket amount including taxes

Looks like the battle is getting hotter

Now you cant book jet airways tickets on Premier miles website. This is whate Citibank is asking us to do now


Use your Citibank PremierMiles Credit Card to book your preferred flight on Jet Airways through their website, ticketing counter or service center.
Call Citibank on below numbers and get your Jet Airways ticket refunded by redeeming miles.
Miles will be debited for these transactions at a value of 1 Mile = Rs. 0.50. (A ticket purchase of Rs 1000 would cost you 2000 Miles.)
This option is only valid for customers who have enough Miles to cover the entire ticket amount.
The refund can be processed for transactions that are settled and reflect in billed or unbilled status.
The refund will reflect in your card account within 7 days from the request received.
This refund will be valid for entire ticket amount including taxes

Looks like the battle is getting hotter

this guy my source at citi mentioned this to me. however, he did not mention that i cant book it on the PM website anymore. sigh. this is crappy

I need a strategy for change from jacc to pm. My billing cycle is 18th of the Month. I want to collect as many miles as part of the 3x promotion of jet airways and then move to pm. The cut of date for change is 30th June. If I change after my June bill is made will I be eligible for all prior purchases to get the 3x miles. Also once I change on the 25th for example would it make a difference if I change before paying off the bill or after paying off the bill. Would the rolled over balance earn me miles again on the pm card.

I need a strategy for change from jacc to pm. My billing cycle is 18th of the Month. I want to collect as many miles as part of the 3x promotion of jet airways and then move to pm. The cut of date for change is 30th June. If I change after my June bill is made will I be eligible for all prior purchases to get the 3x miles. Also once I change on the 25th for example would it make a difference if I change before paying off the bill or after paying off the bill. Would the rolled over balance earn me miles again on the pm card.

from the date you swap your card, they will credit to your premiermiles account. all the transactions till that day would go into your JP account. since the 3x offer is from 9w, what they will do is to take all your spend based miles and apply a 3x on it after the offer period is over.

this guy my source at citi mentioned this to me. however, he did not mention that i cant book it on the PM website anymore. sigh. this is crappy

its worse than crappy....now i'm finding no availability on the pm website for a reward ticket i'm looking for in october....whereas there is availability on ai, it & 9w on their respective sites....

also, citi tells me that it will take upto 4 weeks to transfer the miles from pm to ai....

No availability on pm website. Now that is something I never expected considering its revenue ticket they are giving

What is the eligibility criteria for this card? The girl on the phone asked me some perfunctory questions and then said she couldn't offer me the card. I was stumped!

Been trying to get an Indian credit card rather than use my overseas cards. This seemed like a good option.

What is the eligibility criteria for this card? The girl on the phone asked me some perfunctory questions and then said she couldn't offer me the card. I was stumped!

Been trying to get an Indian credit card rather than use my overseas cards. This seemed like a good option.

The only thing I am sure of is you have to be a resident of the few cities which are selectable in the online application form.

from the date you swap your card, they will credit to your premiermiles account. all the transactions till that day would go into your JP account. since the 3x offer is from 9w, what they will do is to take all your spend based miles and apply a 3x on it after the offer period is over.

Are you sure? The below text is from Citi Email.

Your existing card will remain active for 60 days after the conversion request is processed to help you transact till the Citibank PremierMiles Card is sent to you. You would be required to retain a copy of your old credit card (front & back) in case the same was used to make any reservation / book airline tickets for any impending travel.

JPMiles: All JPMiles billed on your card would be transferred to your JP membership account with Jet Airways. The miles would not be transferred to your new card. All unbilled JPMiles would be transferred to the new card within 60 days. Once your existing card is converted, you would earn miles on your card spends as per the features of the PremierMiles card.

So, If I put a request for conversion to PM card on 25th June, the JACC Card will be active for another 60 Days?

Are you sure? The below text is from Citi Email.



So, If I put a request for conversion to PM card on 25th June, the JACC Card will be active for another 60 Days?

when i switched (before this whole transition game), i had only 1 txn on the JACC (unbilled), and they changed over to the new card, and still sent the miles for the JACC txn to my JP account, and everything after into my PM account. That was the basis of my response earlier...

when i switched (before this whole transition game), i had only 1 txn on the JACC (unbilled), and they changed over to the new card, and still sent the miles for the JACC txn to my JP account, and everything after into my PM account. That was the basis of my response earlier...

To Clarify - after the 1 unbilled transaction, were you using JACC card and still the miles are sent to PM account? or the transactions are using PM card. In later case, it make sense as the card used is PM.

To Clarify - after the 1 unbilled transaction, were you using JACC card and still the miles are sent to PM account? or the transactions are using PM card. In later case, it make sense as the card used is PM.

the 2nd scenario. I was booking a lot of tickets at that point in time and these were all non 9w so I had to ask them to hasten up to send the new card else I'd have lost the hold on those fares ;)

the 2nd scenario. I was booking a lot of tickets at that point in time and these were all non 9w so I had to ask them to hasten up to send the new card else I'd have lost the hold on those fares ;)

Thought So.

Given the T&C given in Citi Mail, I think I can get the maximum from both. Need to call Citi next week.

The only thing I am sure of is you have to be a resident of the few cities which are selectable in the online application form.

Can't use the online form, I am not an Indian national. Do you know which are the cities mentioned? I would have thought Bangalore would be one of them.

hi guys, so what annual fees have you pps been offered? i was told Rs1000/yr, along with this 10,000 free premier miles.

Hi folks, like I reported earlier, British Airways (Avios) and Delta Skymiles are now 1:1 transfer partners...

Hi folks, like I reported earlier, British Airways (Avios) and Delta Skymiles are now 1:1 transfer partners...

good news....^^

Now lounge visits has been increased to 20 per quarter on the Visa card.

I wish they would add AA, US and QR as 1:1 partners. These airlines have attractive redemption rates for an India based traveller, and they don't charge YQ on award tix (IMO), for partner redemptions.

and they don't charge YQ on award tix (IMO)

In your opinion :confused:

It's a fact, not an opinion...

Hi folks, like I reported earlier, British Airways (Avios) and Delta Skymiles are now 1:1 transfer partners...

Now that is an excellent set of additions....

Can anyone advise what kind of financial background one needs in India for this card or similar ones. I travel a lot to India and currently use my UK cards but would prefer to have a local card (especially as this one now transfers into BA) but I do not have any financial history in India.

How do I begin?

My wife has a bank account which has got the equivalent of £10K in it, should I get added onto her account and then use my in laws address and apply?

I have plenty of premium cards in the UK and my credit record is impeccable...

Now that is an excellent set of additions....

Can anyone advise what kind of financial background one needs in India for this card or similar ones. I travel a lot to India and currently use my UK cards but would prefer to have a local card (especially as this one now transfers into BA) but I do not have any financial history in India.

How do I begin?

My wife has a bank account which has got the equivalent of £10K in it, should I get added onto her account and then use my in laws address and apply?

I have plenty of premium cards in the UK and my credit record is impeccable...

to start with, you will need income documents in India, a local indian address, and a PAN card. credit history checks will be done with the CIBIL credit bureau before they hand you out a card. some friends are still holding on to their existing indian cards after moving from india, however not sure if they issue a fresh card to people outside India, especially since you are not in the ambit of courts here.

Hi folks, like I reported earlier, British Airways (Avios) and Delta Skymiles are now 1:1 transfer partners...

^ ^

Is this effective already? And do you know if the transfer to Avios can be done online after logging in to the Citi website? Or does one need to call them up? Thanks!

^ ^

Is this effective already? And do you know if the transfer to Avios can be done online after logging in to the Citi website? Or does one need to call them up? Thanks!

effective already. but all transfers are on the phone only

I don't know, but why the excitement on BA Avios and Delta SkyMiles? I don't get it. Its a well known fact that BA charges hefty YQ++ equivalent (almost) to Y fares. And Delta is known for stingy availability (in some survey, it was at the bottom of heap, even lower than 9W). A casual look at their respective sub-forums confirms it.

To me, none of the partners except AI are 'good value for points'. I am open to be corrected (and hope to).

I don't know, but why the excitement on BA Avios and Delta SkyMiles? I don't get it. Its a well known fact that BA charges hefty YQ++ equivalent (almost) to Y fares. And Delta is known for stingy availability (in some survey, it was at the bottom of heap, even lower than 9W). A casual look at their respective sub-forums confirms it.

To me, none of the partners except AI are 'good value for points'. I am open to be corrected (and hope to).

Avios can be a good value on shorthaul Y redemptions with partners. But for longhaul, especially in premium cabins, you're pretty much stuck with AI Flying Returns. And its (2) partners I guess...

I wish they would add AA, US and QR as 1:1 partners. These airlines have attractive redemption rates for an India based traveller, and they don't charge YQ on award tix (IMO), for partner redemptions.

i'm hoping united becomes a partner soon....

I don't know, but why the excitement on BA Avios and Delta SkyMiles? I don't get it. Its a well known fact that BA charges hefty YQ++ equivalent (almost) to Y fares. And Delta is known for stingy availability (in some survey, it was at the bottom of heap, even lower than 9W). A casual look at their respective sub-forums confirms it.

To me, none of the partners except AI are 'good value for points'. I am open to be corrected (and hope to).

ba avios are great to use on one world partners....you can book directly on the ba website & availability is quite good without hurting your wallet too much....

recently, using avios, i managed to get a business class redemption from del-bru on rj & it only cost me around inr 3k in taxes....

By the way, Citi seem to be totally distancing themselves from Jet.

The Premier Miles website also has a booking tool, that one can use to buy tickets on any airline. All except for one. Guess which?

So, If I put a request for conversion to PM card on 25th June, the JACC Card will be active for another 60 Days?
Basically, the old one remains active for 60 days or until the first time you use the new one, whichever comes first.

It's a safety / convenience feature more than anything else, because I got my card in four days from the time I asked to switch.

Hi folks, like I reported earlier, British Airways (Avios) and Delta Skymiles are now 1:1 transfer partners...

Oh yes ! Excellent news!

And two less reasons for those in double-minds about sticking with Jet's as yet unknown (even to them) replacement for JetCity.

Avios can be a good value on shorthaul Y redemptions with partners. But for longhaul, especially in premium cabins, you're pretty much stuck with AI Flying Returns. And its (2) partners I guess...

Of course, more garbage. Which is what will invariably emerge when the world is looked at through AI-polluted glasses.

Of course, more garbage. Which is what will invariably emerge when the world is looked at through AI-polluted glasses.

There are 3 partners. AI, DL, BA.

If you have ever looked at DL and BA's FFPs, you will know that longhaul premium redemptions are a) a ripoff, and b) difficult to find.

That leaves AI as the only effective partner for those types of redemptions. AI's FFP has a lot of things that I don't like about it, but availability sure isn't one of them.

By the way, Citi seem to be totally distancing themselves from Jet.

The Premier Miles website also has a booking tool, that one can use to buy tickets on any airline. All except for one. Guess which?

jet is the troublemaker here. Citi wants them in, jet has pulled out from the pm portal. How, I don't know.. Working on finding that out though..

There are 3 partners. AI, DL, BA.

If you have ever looked at DL and BA's FFPs, you will know that longhaul premium redemptions are a) a ripoff, and b) difficult to find.

That leaves AI as the only effective partner for those types of redemptions. AI's FFP has a lot of things that I don't like about it, but availability sure isn't one of them.

And more garbage.

First off, there are six partners: AI, BA, CX, DL, SQ and TG. So far anyway.


BA's cash component is high, but availability is surprisingly decent, especially when travelling from India. And they have a range of cash/points combinations available, so you can choose how much of each you want to spend.

Which is something you would know if you actually knew anything about EC, instead of cherry-picking and making stuff up in order to make AI look less bad (a losing proposition if ever there were one).


Availability on Delta isn't horrible either. And their cash component is often non-existent.


Plus, both give you the option of searching and ticketing on a range of partners directly from the website, without any phone calls and printing and signing and faxing involved.


As for AI, when you have empty planes, what else are you going to go? And even if they're generous in terms of availability, you're still stuck on Air India. No thanks.

And more garbage.

First off, there are six partners: AI, BA, CX, DL, SQ and TG. So far anyway.

Eh?. I thought it was originally AI, IT, 9W, and BA and DL had replaced IT and 9W.

TG, SQ, and CX all bring something to the table...


BA's cash component is high, but availability is surprisingly decent, especially when travelling from India. And they have a range of cash/points combinations available, so you can choose how much of each you want to spend. The cash component is invariably high. You can "choose" whether you want it higher or not. That said, I agree about availability, especially when you add in OW partners.


Availability on Delta isn't horrible either. And their cash component is often non-existent. Cash component is usually small on DL, but availability is pretty horrible. I've got almost 100k that I've been trying to get rid of for years now...


Plus, both give you the option of searching and ticketing on a range of partners directly from the website, without any phone calls and printing and signing and faxing involved. All of the airlines you mentioned do - AI, BA, CX, DL, SQ and TG.


As for AI, when you have empty planes, what else are you going to go? And even if they're generous in terms of availability, you're still stuck on Air India. No thanks.
Availability is generous and charges are [i]relatively[i] low. This is because LFs are low, yes. But the fact that AI's mismanagement causes generous availability and low charges is entirely irrelevant to the discussion on value for points.
Whether you want to fly on AI or not is a personal choice of course.

On the surface, BA's Executive Club is a rip off compared to Americans AAdvantage.

But it is a good program that rewards loyalty especially in the premium classes.

It is no different to JetPoovilege, it has similar rates for redemptions and similar fees for YQ and taxes.

The biggest difference is that you can redeem on Oneworld partners and invariably the YQ element is a lot cheaper.

On the surface, BA's Executive Club is a rip off compared to Americans AAdvantage.

But it is a good program that rewards loyalty especially in the premium classes.

Right, if you fly a lot of revenue C or F, it can be a great program. However, this discussion is which program is the best value for transferring credit card point earnings..

I might have missed this but I figured today that the 10 PM for international and hotel spends is for everyone who has the card (till 30 Sept) and not just the old holders of the card (prior to 21st May 2012)

Anyone can confirm for me whether it is possible to redeem miles on alliance air flights, ai code. On flying return I do earn points on them , but I dont seem to be able to redeem flights, and also on premier miles, I can book alliance air flights, but can't redeem them.

Hi,

a question for international spend. Is 10 miles/100 Rs scheme still valid? I just received my first statement and miles have been calculated as 4 miles/100 Rs. It would be good if any references can be provided.

Hi,

a question for international spend. Is 10 miles/100 Rs scheme still valid? I just received my first statement and miles have been calculated as 4 miles/100 Rs. It would be good if any references can be provided.

if you hold the card till the october cycle you will see the extra 6 pm/100 credited there for the entire period of the offer.

does anyone know if the miles earned through the card can be transferred to anyone else????

my wife has some 20k miles earned through this card & i want to transfer them to my ai account so that i have enough for a first class ticket for her for del-cdg-del later on in the year....

i'm roughly about 20k short at the moment & know that ai allows spouses to pool their miles together, but that would mean going to their office to get the ticket....if the miles can be transferred then i can just do it online....

i'm roughly about 20k short at the moment & know that ai allows spouses to pool their miles together, but that would mean going to their office to get the ticket....if the miles can be transferred then i can just do it online....

You can try the call center...

But I'd think it's probably easier to just get it done next time you're at the airport. Dealing with call centers is usually a horrible experience in general.

Online, it can't be done.

You can try the call center...

But I'd think it's probably easier to just get it done next time you're at the airport. Dealing with call centers is usually a horrible experience in general.

Online, it can't be done.

i meant transferring the miles earned from the premier miles card to another person's ai account....

with ai i know it can't be done online & apparently neither from the call center....they said i have to sign a form & drop it off at their city office....the airport office won't be able to do this....

i meant transferring the miles earned from the premier miles card to another person's ai account....

with ai i know it can't be done online & apparently neither from the call center....they said i have to sign a form & drop it off at their city office....the airport office won't be able to do this....

my interactions with the premiermiles team is usually good. you could call them and they will be able to tell you if possible or not.

my interactions with the premiermiles team is usually good. you could call them and they will be able to tell you if possible or not.

i called up the citi card division....maybe i should call the premiermiles team....

i was just checking the premiermiles website for some options to redeem some miles....the route i'm looking at is lhr-ams-lhr....on klm the lowest fare is inr 8,566....through premier miles i can get the same flight for inr 8,236 plus 2,984 miles....the difference between the two is that the klm fare is non-refundable with no changes allowed....the premier miles fare allows changes for 25% of the fare they are charging....

so basically i end up paying the same fare either way but the 2,984 miles gives me the flexibility of changing my ticket for about inr 2k....i'm tempted to go with the miles option even though i don't expect any changes....what do you guys think????

i was just checking the premiermiles website for some options to redeem some miles....the route i'm looking at is lhr-ams-lhr....on klm the lowest fare is inr 8,566....through premier miles i can get the same flight for inr 8,236 plus 2,984 miles....the difference between the two is that the klm fare is non-refundable with no changes allowed....the premier miles fare allows changes for 25% of the fare they are charging....

so basically i end up paying the same fare either way but the 2,984 miles gives me the flexibility of changing my ticket for about inr 2k....i'm tempted to go with the miles option even though i don't expect any changes....what do you guys think????

Does the premiermiles fare class earn more than booking directly from KLM?

What is your SkyTeam FFP btw?

Does the premiermiles fare class earn more than booking directly from KLM?

no clue....

What is your SkyTeam FFP btw?

delta or klm....

Hmm, well if you can find out whether the mileage redemption will earn more miles, that also might be a reason to redeem.

Hmm, well if you can find out whether the mileage redemption will earn more miles, that also might be a reason to redeem.

it's my understanding that the mileage redemption would only earn me the miles towards my spend so in this case it would be about 820 miles....

it's my understanding that the mileage redemption would only earn me the miles towards my spend so in this case it would be about 820 miles....

I'm not familiar with this program, but many credit card company redemptions are in mileage earning buckets.

I'm not familiar with this program, but many credit card company redemptions are in mileage earning buckets.

i would be happy to be proven wrong but i don't think the fare portion will earn me any miles towards klm....

i would be happy to be proven wrong but i don't think the fare portion will earn me any miles towards klm....

Similar programs do book into revenue fare buckets in the US. Whether that's true in India or not, I wouldn't know.

I guess the only way to find out is to test it :) - if you do decide to book using this program, please do let us know what fare bucket it books into.

Similar programs do book into revenue fare buckets in the US. Whether that's true in India or not, I wouldn't know.

I guess the only way to find out is to test it :) - if you do decide to book using this program, please do let us know what fare bucket it books into.

i'm probably going to book using the miles....will update....

i'm probably going to book using the miles....will update....

it will be a revenue ticket. that is what the premier miles team has made to believe so far.

it will be a revenue ticket. that is what the premier miles team has made to believe so far.

i've booked the ticket but it doesn't say what revenue class it belongs to....i guess i'll call them tomorrow to find out....

i've booked the ticket but it doesn't say what revenue class it belongs to....i guess i'll call them tomorrow to find out....

KLM's website is really that poor? :eek:

I can't think of another airline which doesn't display booking class on its website.

KLM's website is really that poor? :eek:

I can't think of another airline which doesn't display booking class on its website.

well, it was booked on the premiermiles site so maybe that is the reason its not displaying....anyways, i rarely use the klm site so can't comment on its quality....

well, it was booked on the premiermiles site so maybe that is the reason its not displaying....anyways, i rarely use the klm site so can't comment on its quality....

the TA that premiermiles uses is cleartrip. you could call them, or the PM helpline and they can give you the details...

the TA that premiermiles uses is cleartrip. you could call them, or the PM helpline and they can give you the details...

thanks....will do....

the TA that premiermiles uses is cleartrip. you could call them, or the PM helpline and they can give you the details...

i called pm & they had no clue....so i called klm & they gave me the booking class....its 'v' & 'g' so both sectors will earn me miles....

i called pm & they had no clue....so i called klm & they gave me the booking class....its 'v' & 'g' so both sectors will earn me miles....

Nice ^

Just another advantage of booking through PM (albeit a small one)

i called pm & they had no clue....so i called klm & they gave me the booking class....its 'v' & 'g' so both sectors will earn me miles....

I've found it's always best to try and talk to the operating airline directly.

I had a similar situation with a Cathay flight I had booked using Jet points.

Oddly, the Cathay booking was on Jet stock and had a Jet PNR number. Which meant I couldn't do anything on either website. Maybe that's a common practice now, but it was a first to me. So I called Jet and asked for the CX ticket number or a CX PNR so that I could check in etc. This time, unfortunately, I got one of the usual JetIdiots, and she claimed she did not have that information and could not get it. But was there anything else she could (not) help me with?

I was not surprised.

I called Cathay and the woman just laughed and said I should have called her in the first place. She gave me all the information I needed, took down the APIS details, assigned us seats and checked us in, all in less time than Jet had me on hold.

Nice ^

Just another advantage of booking through PM (albeit a small one)

I am looking forward to the additional flexibility that the new card will offer us. I really could never use my Jet miles on anything.

BTW tried booking a DXB-LHR on EK using Jet miles and they quoted me 128,000 miles return for a 6hr flight.

I am looking forward to the additional flexibility that the new card will offer us. I really could never use my Jet miles on anything.

BTW tried booking a DXB-LHR on EK using Jet miles and they quoted me 128,000 miles return for a 6hr flight.
In F or J?

In F or J?

J.

A similar comparison on other airlines is roughly 60k return.

Made the switch and received the card today. Few Questions / Observations:

1. Got Master World Card - the major difference with VISA is on the lounge access. Is it possible to get the VISA card?

2. DO I need to generate a new IPIN, currently the Citi Online access with my JACC Card shows both PM & JACC card.

3. Is there a separate login ID for the PM Portal? - Auto registerted or should I register separately?

4. The Tax & Fees paid using PM Portal while redeeming tickets - Do they earn miles?

Made the switch and received the card today. Few Questions / Observations:

1. Got Master World Card - the major difference with VISA is on the lounge access. Is it possible to get the VISA card?

2. DO I need to generate a new IPIN, currently the Citi Online access with my JACC Card shows both PM & JACC card.

3. Is there a separate login ID for the PM Portal? - Auto registerted or should I register separately?

4. The Tax & Fees paid using PM Portal while redeeming tickets - Do they earn miles?

1) I presume you have the earlier JACC MasterCard, which is why you got the MC again. Call back citi and ask for a swap to visa, slightly tedious for them so they drag their feet on it, but happens eventually.

2) you can use the new card number with old ipin.

3) separate login for PM portal and you need to register separately. not too tedious though. your email id will be the login and you will choose a password along.

4) tax and fees do earn miles.

I think it might be time to set up a Report your successful PM card redemption's here thread? So we know what people are paying and where the bargains are?

Hi Guys,

I can see a lively discussion here on the JACC to PM conversion. I haven't converted my card yet and wanted to know about the lounge access rules.

Do we still have access to the domestic airport lounges (Mumbai, Hyderabad, Delhi) free of charge. I read somewhere that there is a $27 charge for access to lounges which are part of the Priority Pass program.

Also, how do we book Jet Airways tickets through the PM website. There are no results shown for any of my searches.

These will help me make up my mind.

Thanks in advance.

I think it might be time to set up a Report your successful PM card redemption's here thread? So we know what people are paying and where the bargains are?
Good idea! I haven't redeemed any points yet, but Keyser's successes are a start.

welcome to ft abhilashkumar

Do we still have access to the domestic airport lounges (Mumbai, Hyderabad, Delhi) free of charge. I read somewhere that there is a $27 charge for access to lounges which are part of the Priority Pass program.

the premier miles card will get you the basic membership for priority pass so basically you will have to pay $27 per passenger to access their lounges....

Also, how do we book Jet Airways tickets through the PM website. There are no results shown for any of my searches.

i don't think you can book jet airways tickets through the pm site anymore....but if you use the pm card on jet's site or at their counters then you get 10 points for every inr 100 spent....

You need to call them and do something convoluted to redeem points on Jet flights (k819 pointed this out above). The procedure is:


Use your Citibank PremierMiles Credit Card to book your preferred flight on Jet Airways through their website, ticketing counter or service center.
Call Citibank on below numbers and get your Jet Airways ticket refunded by redeeming miles.
Miles will be debited for these transactions at a value of 1 Mile = Rs. 0.50. (A ticket purchase of Rs 1000 would cost you 2000 Miles.)
This option is only valid for customers who have enough Miles to cover the entire ticket amount.
The refund can be processed for transactions that are settled and reflect in billed or unbilled status.
The refund will reflect in your card account within 7 days from the request received.
This refund will be valid for entire ticket amount including taxes.

the premier miles card will get you the basic membership for priority pass so basically you will have to pay $27 per passenger to access their lounges....



this was a feature of the old product variant. here are the features discontinued wef 21st may issuances:

a) the priority pass
b) the 3 spend based coupons which gave u 1500 bucks off per ticket.

so, basically no priority pass going forward. the only lounge access is via the mastercard or visa signature lounge access program.

the premier miles card will get you the basic membership for priority pass so basically you will have to pay $27 per passenger to access their lounges....



this was a feature of the old product variant. here are the features discontinued wef 21st may issuances:

a) the priority pass
b) the 3 spend based coupons which gave u 1500 bucks off per ticket.

so, basically no priority pass going forward. the only lounge access is via the mastercard or visa signature lounge access program.

sucks....good thing the ultima card offers free priority pass membership....

sucks....good thing the ultima card offers free priority pass membership....

but it costs more as well :P

but it costs more as well :P

that's true....but for me the benefits seem to be worth it....

that's true....but for me the benefits seem to be worth it....

agree. for me, most of my flights are on alliance based carriers so I usually have access..

agree. for me, most of my flights are on alliance based carriers so I usually have access..

priority pass in a great benefit when i'm traveling in north america since most airlines there don't give lounge access even on business class tickets....

on personal trips i'm traveling with my wife & on work trips i normally have one or two colleagues with me....the ultima card allows me free entry for upto 3 guests....multiply that by some 20-25 flights i take per year in this region & the membership fee takes care of itself just through this benefit....

sucks....good thing the ultima card offers free priority pass membership....

Who offers the Ultima card?

welcome to ft abhilashkumar

the premier miles card will get you the basic membership for priority pass so basically you will have to pay $27 per passenger to access their lounges....

i don't think you can book jet airways tickets through the pm site anymore....but if you use the pm card on jet's site or at their counters then you get 10 points for every inr 100 spent....

Will this $27 be chargeable at domestic airports as well?

Who offers the Ultima card?

Citibank

Who offers the Ultima card?

its citibank's top end card....apparently you can't apply to get one & have to be invited by citibank, but i know a bunch of people who have got the card without the invitation....i guess it all comes down to who you know in the organisation....

Will this $27 be chargeable at domestic airports as well?

as a2a pointed out, the priority pass membership has been discontinued with the premier miles card so this option is no longer available....

as a2a pointed out, the priority pass membership has been discontinued with the premier miles card so this option is no longer available....

Can we access the normal mastercard / visa lounges at domestic airports? Like the Plaza lounges at Hyderabad and Delhi or the ones at Mumbai?

Okay so I have made the switch, the new card is with me and all other aspects are nice. I know the first billing cycle is yet to be done, but I want a place where I can see how many points I have. Even if I have zero, I want to see it. And I can't seem to see it anywhere. I created a login on the premier miles website but even over there I can't find any info like that.

Wirelessly posted (BlackBerry9000/5.0.0.822 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/102)

It shows up on your monthly statement. Or yoy can send a text (I can't remember what exactly to text to the Citibank 5-digit number).

But I agree, this is something they do need to work on. It will also be nice to see a working calculation that shows how the balance was arrived at.

Wirelessly posted (BlackBerry9000/5.0.0.822 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/102)

It shows up on your monthly statement. Or yoy can send a text (I can't remember what exactly to text to the Citibank 5-digit number).

But I agree, this is something they do need to work on. It will also be nice to see a working calculation that shows how the balance was arrived at.

That's pretty crap. Did not expect this when I made the switch. First thing I have found disappointing about the card. But for some reason this card is not exciting me that much. Definitely not as much as my JACC when I first got it.

That's pretty crap. Did not expect this when I made the switch. First thing I have found disappointing about the card. But for some reason this card is not exciting me that much. Definitely not as much as my JACC when I first got it.

+ 1. It is quite annoying to have to refer to your statement to see how many points you have. Plus, how does the system deduct it from your account, to make the booking. How is my Premier Miles account and my CC account connected..??

I was way more excited about JACC, then about PM..and if Jet comes out with a good feature card, I think I am ready to make a switch..

Okay so I have made the switch, the new card is with me and all other aspects are nice. I know the first billing cycle is yet to be done, but I want a place where I can see how many points I have. Even if I have zero, I want to see it. And I can't seem to see it anywhere. I created a login on the premier miles website but even over there I can't find any info like that.

sms 'REWARDS (last 4 digits of your card)' to 52484....

Okay so I have made the switch, the new card is with me and all other aspects are nice. I know the first billing cycle is yet to be done, but I want a place where I can see how many points I have. Even if I have zero, I want to see it. And I can't seem to see it anywhere. I created a login on the premier miles website but even over there I can't find any info like that.

sms 'REWARDS (last 4 digits of your card)' to 52484....

I just checked and I seem to have 11k plus points which means I am getting the points as I make spends and not at te end of a billing cycle. That's a good thing.

I just checked and I seem to have 11k plus points which means I am getting the points as I make spends and not at te end of a billing cycle. That's a good thing.

Anyway to check this from abroad?

shahadil and simz - the PM card can't be a true substitute for a Jet-branded card, if benefits on Jet are important to you. The same goes for most other co-branded cards, I suppose.

I'm oversimplifying here, but with one, you will get more benefits, though they largely will be on Jet only. With the other, you will get fewer benefits, but they will be on more than Jet.

Anyway to check this from abroad?
I doubt it.

I'm surprised enough that it doesn't come with the "from MTNL phones only, when within city limits, whilst under the blanket, with the lights off" stipulation when checking from within India!

+ 1. It is quite annoying to have to refer to your statement to see how many points you have. Plus, how does the system deduct it from your account, to make the booking. How is my Premier Miles account and my CC account connected..??

I was way more excited about JACC, then about PM..and if Jet comes out with a good feature card, I think I am ready to make a switch..

till 3-4 weeks back or so the points were also turning up in the 'redeem rewards' section of the citibank online portal. now it does not show up there.

how are they connected? here is how. the premiermiles portal is run by a 3rd party called Loyalty Rewardz for Citibank. The backend of tickets/hotel booking is via Cleartrip. when you book, they bill and send the information to Citi.

I am not happy that this card does not allow me to book redemptions on Jet Airways or transfer 1:1 to them. they had some sweet deals there but JEt gatecrashed their party then.

I'm surprised enough that it doesn't come with the "from MTNL phones only, when within city limits, whilst under the blanket, with the lights off" stipulation when checking from within India!

and just as a reminder, this 52484 number is a premium number so you're not paying normal sms rates when sending messages over here

I'm surprised enough that it doesn't come with the "from MTNL phones only, when within city limits, whilst under the blanket, with the lights off" stipulation when checking from within India!

and just as a reminder, this 52484 number is a premium number so you're not paying normal sms rates when sending messages over here

I believe there is another number which I saw during the otp process I had to use yesterday and that looks like a ten digit non premium normal number. I think that should work too.

I just checked and I seem to have 11k plus points which means I am getting the points as I make spends and not at te end of a billing cycle. That's a good thing.

yup....you get the points the moment the charge shows up on your unbilled statement....

I believe there is another number which I saw during the otp process I had to use yesterday and that looks like a ten digit non premium normal number. I think that should work too.

any idea what the number is????

I believe there is another number which I saw during the otp process I had to use yesterday and that looks like a ten digit non premium normal number. I think that should work too.

any idea what the number is????

Try making a dummy transaction get to the MasterCard secure access page, instead of ipin, use the otp option. it asks you to send a message to a number . That would be the one. I am sure that number would be available elsewhere too, but that's where I saw it.

+919880752484

And it works. Just checked.

+919880752484

And it works. Just checked.

cool....thanks....

+919880752484

And it works. Just checked.

Awesome... Thanks!

This should work from abroad too, for those who were asking.

Awesome... Thanks!

This should work from abroad too, for those who were asking.

Only from your "registered mobile number" though, right? i.e. texting back to India from your India cell while abroad...

Only from your "registered mobile number" though, right? i.e. texting back to India from your India cell while abroad...

Of course... Everything can't be easy, can it? :p

the premier miles site has some really whacked out redemption options....i'm currently sitting on some 120k premier miles i was looking for a one way flight from del-lhr in business....i have the option to transfer these miles to both ba & ai on a 1:1 ratio so i can use them on the respective airline's site directly instead of going through premier miles....anyways, just to give a comparison, the following redemption options are available:

50,000 miles + inr 17,118 if i book directly on ai as compared to 148,572 miles + inr 20,794 if i book on pm....

50,000 miles + inr 17,751 if i book directly on ba as compared to 261,358 miles + inr 24,528 if i book on pm....

who in their right mind would ever consider these redemption options on pm????:confused::confused:

I think the pm website is useful for airlines to whom you can not transfer points. But then again fr Bom-leh on go air , as opposed to 5300 rupees on go website premier miles wants 14000 points plus 800 odd rupees. So this woul be useful on the last day when the fares are touching around 8-9k. But then premier miles doubles the miles requirement on that day.

the premier miles site has some really whacked out redemption options....i'm currently sitting on some 120k premier miles i was looking for a one way flight from del-lhr in business....i have the option to transfer these miles to both ba & ai on a 1:1 ratio so i can use them on the respective airline's site directly instead of going through premier miles....anyways, just to give a comparison, the following redemption options are available:

50,000 miles + inr 17,118 if i book directly on ai as compared to 148,572 miles + inr 20,794 if i book on pm....

50,000 miles + inr 17,751 if i book directly on ba as compared to 261,358 miles + inr 24,528 if i book on pm....

who in their right mind would ever consider these redemption options on pm????:confused::confused:

Woah! :td:

How long does a transfer to BA take?

Does the Mastercard variant of PM Card has NO access to Lounge in BOM Domestic Terminal?

The Other Banks with Lounge access for Mastercard lists Clipper Lounge - but not the PM card.

Any experiences?

the premier miles site has some really whacked out redemption options....i'm currently sitting on some 120k premier miles i was looking for a one way flight from del-lhr in business....i have the option to transfer these miles to both ba & ai on a 1:1 ratio so i can use them on the respective airline's site directly instead of going through premier miles....anyways, just to give a comparison, the following redemption options are available:

50,000 miles + inr 17,118 if i book directly on ai as compared to 148,572 miles + inr 20,794 if i book on pm....

50,000 miles + inr 17,751 if i book directly on ba as compared to 261,358 miles + inr 24,528 if i book on pm....

who in their right mind would ever consider these redemption options on pm????:confused::confused:

These are "normal" sort of prices for reward cards which have their own currency.

If you have Amex Membership Rewards or SPG points and use the currency to purchase flights directly, you will always end up with "Bonkers" prices.

This allows one to use points to purchase "Revenue" fares. Instead of paying 180,000 INR, you are paying 180,000 points.

It is always cheaper to transfer into the airline to book seats but you have far less availability to play with.

Unless you are stupendously points rich with these types of reward accounts, direct purchases are always a no go.

These are "normal" sort of prices for reward cards which have their own currency.

i get that bit....still makes it look ridiculous....:D

If you have Amex Membership Rewards or SPG points and use the currency to purchase flights directly, you will always end up with "Bonkers" prices.

i've actually been quite happy with the flight options via spg....i've found some really good deals....

This allows one to use points to purchase "Revenue" fares. Instead of paying 180,000 INR, you are paying 180,000 points.

It is always cheaper to transfer into the airline to book seats but you have far less availability to play with.

very true....but with the option to transfer miles to a number of airlines & the fact that a bunch of those airlines are part of some alliance or the other, gives you pretty good availability to play with....

Unless you are stupendously points rich with these types of reward accounts, direct purchases are always a no go.

i've been using this card for less than 6 months & its not even my main card....even then i've managed to get some 120k miles on it....if i were to start using it regularly as my main card then i could get 'stupendously points rich' very quickly....but even then i would never redeem at these levels....they just don't make sense....for the price pm wants me to redeem, i can take 5 one way flights from del-lhr in business if i booked via ba....you would have to be 'stupendously stupid' to book via pm....:p

for the price pm wants me to redeem, i can take 5 one way flights from del-lhr in business if i booked via ba....you would have to be 'stupendously stupid' to book via pm....:p

I agree. Do keep one thing in mind though. PM availability is based on "paid" inventory and thus much easier to get than the "award" inventory that BAEC will pull from. Especially for Club World, which can be quite bad at times. So if you are really restricted on your choice of dates, you may find some (albeit arguably poor!) value in direct PM redemptions....

I agree. Do keep one thing in mind though. PM availability is based on "paid" inventory and thus much easier to get than the "award" inventory that BAEC will pull from. Especially for Club World, which can be quite bad at times. So if you are really restricted on your choice of dates, you may find some (albeit arguably poor!) value in direct PM redemptions....

unless i'm redeeming with very short notice, i've always managed to get availability on either ba or one of their partner airlines using ba miles....that's the one thing i really like about ba....

unless i'm redeeming with very short notice, i've always managed to get availability on either ba or one of their partner airlines using ba miles....that's the one thing i really like about ba....

I know you say that but I can never find seats on the UK route on BA.

Does the Mastercard variant of PM Card has NO access to Lounge in BOM Domestic Terminal?

The Other Banks with Lounge access for Mastercard lists Clipper Lounge - but not the PM card.

Any experiences?

Trouble is, there is no clipper lounge in domestic anymore. The 1B one was brought down a long time ago, and 1 A has one in the basement which is an empty hall with few tables and no body visiting. Maybe that gone as well.

All full service flights go via 1C where there is celebrations lounge.

unless i'm redeeming with very short notice, i've always managed to get availability on either ba or one of their partner airlines using ba miles....that's the one thing i really like about ba....

Completely agree here. If nothing else, I've almost always managed to find availability on BA or a partner on or around the dates I want to fly.

Completely agree here. If nothing else, I've almost always managed to find availability on BA or a partner on or around the dates I want to fly.

+1, not to mention that a few of their partners (LAN, AA from personal experience) dont charge YQ on award tickets so you get some great value on redemption of miles.

I know you say that but I can never find seats on the UK route on BA.

very strange....i have been redeeming ba miles at least twice a year for the past 7-8 years....i have always found a ticket on the route & dates i want....

very strange....i have been redeeming ba miles at least twice a year for the past 7-8 years....i have always found a ticket on the route & dates i want....

Looks like I am the only one. To be honest with you though the only route I tend to try and use my BA miles is on the UK one so maybe that is a busy flight for them.

This is what I mean. Just did a quick search and from Sep 12 to Jan 13 they only have 3 dates available when they have 2 seats in BA business from LHR to DEL.

3 days in 4 months is worse then Jet ;)

This is what I mean. Just did a quick search and from Sep 12 to Jan 13 they only have 3 dates available when they have 2 seats in BA business from LHR to DEL.

3 days in 4 months is worse then Jet ;)

maybe....but using ba miles i'm seeing lots & lots of availability on ay & rj between those dates....just in september there is availability for 2 or more business class seats on the 12th, 13th, 16th, 19th, 20th, 25th, 26th, 27th & 30th....

This is what I mean. Just did a quick search and from Sep 12 to Jan 13 they only have 3 dates available when they have 2 seats in BA business from LHR to DEL.

3 days in 4 months is worse then Jet ;)

Well, looking for two seats does change things.

But even for two pax, it looks like the following dates have availability on DEL-LHR:
September: 10, 11, 12, 17, 18, 19, 24, 25, 26
October : 1, 2, 3, 8, 9, 10, 15, 16, 17, 22, 23, 24, 29, 30

Basically, nearly every Mon / Tue / Wed shows as available.

Has anyone tried transferring miles to Partners like BA, KrisFlyer on Singapore Airlines, Asia Miles on Cathay Pacific.

What is the time taken to transfer and reflect in your frequent flier account.?

Has anyone tried transferring miles to Partners like BA, KrisFlyer on Singapore Airlines, Asia Miles on Cathay Pacific.

What is the time taken to transfer and reflect in your frequent flier account.?

i've transferred to ai....they said it could take upto 3 weeks but it only took 3 days....

Has anyone tried transferring miles to Partners like BA, KrisFlyer on Singapore Airlines, Asia Miles on Cathay Pacific.

What is the time taken to transfer and reflect in your frequent flier account.?

Not from Citibank yet. But I've done it from American Express several times (to BA and Virgin), and it's never taken more than a couple of days.

Well, looking for two seats does change things.

But even for two pax, it looks like the following dates have availability on DEL-LHR:
September: 10, 11, 12, 17, 18, 19, 24, 25, 26
October : 1, 2, 3, 8, 9, 10, 15, 16, 17, 22, 23, 24, 29, 30

Basically, nearly every Mon / Tue / Wed shows as available.

But none coming back. Only 3 days in 4 months.

But none coming back. Only 3 days in 4 months.

check post #131....lots of options on one world partner airlines....

Citibank is still offering the JACC to PM card conversion with the switching/welcome bonuses intact (1K annual fee, 10K bonus miles on purchase of 1K within 60 days, 2 free tickets capped at 1.5K). This is now valid until 30-Sep-12.

I've been holding on from making a switch, think I will do it now. Don't see them making this offering any better.

Citibank is still offering the JACC to PM card conversion with the switching/welcome bonuses intact (1K annual fee, 10K bonus miles on purchase of 1K within 60 days, 2 free tickets capped at 1.5K). This is now valid until 30-Sep-12.

I've been holding on from making a switch, think I will do it now. Don't see them making this offering any better.

I'd heard the switch offer did not include 2 free tickets. what is the general experience of those switching about this bit?

I'd heard the switch offer did not include 2 free tickets. what is the general experience of those switching about this bit?
Citibank have told me this regarding the benefit:

2 Free ticket i.e. the you could book the ticket within the validity of the codes only for the flights where base fare is less than Rs 1500. The ceiling has increased from 1200 to 1500.

I guess the ceiling increase is in comparison to the old PM card offering?

I guess the ceiling increase is in comparison to the old PM card offering?

the 1500 ceiling is applicable to all booking codes issued...

the 1500 ceiling is applicable to all booking codes issued...
My question was more on the increase they mention from 1200 to 1500...

My question was more on the increase they mention from 1200 to 1500...
that is what i meant. i have the old card. they sent me codes for 1200. but they have now made all codes worth 1500.

that is what i meant. i have the old card. they sent me codes for 1200. but they have now made all codes worth 1500.
Ahh ok. Related question: it appears that the base fare has to be within this amount - is it not possible to book a ticket with the base fare of say 2K and get 1.5K off on it?

Ahh ok. Related question: it appears that the base fare has to be within this amount - is it not possible to book a ticket with the base fare of say 2K and get 1.5K off on it?

nope. so by default it is no use on some heavy metro sectors such as bom-del these days.

nope. so by default it is no use on some heavy metro sectors such as bom-del these days.
Bummer.

Where's my 2 free tickets. Wasn't offered during my conversion.

Where's my 2 free tickets. Wasn't offered during my conversion.

like I said, I don't think they were offered to anyone who was converting JACC to PM in the past few weeks with 1k fees. but maybe now that JACC is history, they are trying to poach the rest with a higher offer.

like I said, I don't think they were offered to anyone who was converting JACC to PM in the past few weeks with 1k fees. but maybe now that JACC is history, they are trying to poach the rest with a higher offer.

That's a bummer! :mad:

that is what i meant. i have the old card. they sent me codes for 1200. but they have now made all codes worth 1500.

I used them for BOM-AMD-BOM and it worked out to Rs 3,000 after using the codes.

Not necessarily the best use of the codes since AMD fares are usually available for a reasonable amount anyway, but they would have expired, so I may as well have.

By the way, it may be worth trying to book a trip as two one-ways instead of a return. It may save a couple of hundred rupees.

like I said, I don't think they were offered to anyone who was converting JACC to PM in the past few weeks with 1k fees. but maybe now that JACC is history, they are trying to poach the rest with a higher offer.
Actually I would have thought the other way round - now that Jet's incentive of 3x miles is gone, Citibank could have just reduced their offering.

That's a bummer! :mad:
Well, if nobody else got it, I suspect it may just be a marketing guy overselling to get some more business. Let's see if I actually get it, will update once I have it :)

Well, if nobody else got it, I suspect it may just be a marketing guy overselling to get some more business. Let's see if I actually get it, will update once I have it :)

What exactly are the two free tickets? Do they just give you 1500 off per ticket that you buy?


check post #131....lots of options on one world partner airlines....


None of them great though. RJ needs overnight for the connection. The the Helsinki flights from UK are in Economy with cheap champagne served to make it look like business which is the worst value for money ever.

But my point was BA availability. As I could also then argue that Jet miles are great as you have plenty of partner availability but we all know that is not the case. I thought we were talking about BA metal.

What exactly are the two free tickets? Do they just give you 1500 off per ticket that you buy?
Yep.

Effectively, PM buy a revenue ticket. They pay the base fare (so long as it doesn't exceed Rs 1,500) and you pay the taxes, fees and surcharges.

Yep.

Effectively, PM buy a revenue ticket. They pay the base fare (so long as it doesn't exceed Rs 1,500) and you pay the taxes, fees and surcharges.

1,500 should get you far ;)

1,500 should get you far ;)
You'll be surprised how much airlines have added on as "other charges" whilst keeping base fares low!

Eg, on AI/IC, the base fare from Bombay to most places served non-stop is under Rs 1,500. That includes the likes of Ahmedabad and Bangalore and Calcutta and Rajkot.

For BOM-CCU, from a total of just over Rs 5,000 the "other charges" amount to 3,500.

There's only a few places where the base exceeds 1,500, such as Delhi and Cochin.

None of them great though. RJ needs overnight for the connection. The the Helsinki flights from UK are in Economy with cheap champagne served to make it look like business which is the worst value for money ever.

fair enough....my point was that between ba & its partners, usually there is availability on the dates & sector you want....

also, you can do a combination of ba from lhr-amm & then rj from amm-del....connection time in amm is only 2 hrs....no overnight....

But my point was BA availability. As I could also then argue that Jet miles are great as you have plenty of partner availability but we all know that is not the case. I thought we were talking about BA metal.

the difference between ba & 9w is that you can book the partner redemption yourself directly on the ba site where as you have to send in a request form to 9w & then wait anywhere from 3 - 14 days for them to get back to you with availability & pricing....also, partner redemption via 9w is non-refundable so once the ticket is booked, you won't get back the miles & taxes if you cancel or want to change dates....on ba you can cancel or change for a small fee....

You'll be surprised how much airlines have added on as "other charges" whilst keeping base fares low!

Eg, on AI/IC, the base fare from Bombay to most places served non-stop is under Rs 1,500. That includes the likes of Ahmedabad and Bangalore and Calcutta and Rajkot.

For BOM-CCU, from a total of just over Rs 5,000 the "other charges" amount to 3,500.

There's only a few places where the base exceeds 1,500, such as Delhi and Cochin.
I assume these are like vouchers that you can only redeem on PM website?

i switched from JACC to Citi Premier. Been happy so far.

i call up every month to transfer miles earned on Premier card to my Air India Silver account. There is no automatic way to transfer to Air India: it has to be manually done every month by calling up their call center and it takes 10 days for transfer to happen.

only problem is AI will let me redeem these miles for tickets but will not allow me to upgrade from Silver tier.

i call up every month to transfer miles earned on Premier card to my Air India Silver account. There is no automatic way to transfer to Air India: it has to be manually done every month by calling up their call center and it takes 10 days for transfer to happen.

i've transferred 4 times so far....it has never taken longer than 4 days....

only problem is AI will let me redeem these miles for tickets but will not allow me to upgrade from Silver tier.

these are bonus miles so they won't let you upgrade your tier....no airline would....

i switched from JACC to Citi Premier. Been happy so far.

i call up every month to transfer miles earned on Premier card to my Air India Silver account. There is no automatic way to transfer to Air India: it has to be manually done every month by calling up their call center and it takes 10 days for transfer to happen.

only problem is AI will let me redeem these miles for tickets but will not allow me to upgrade from Silver tier.

because this is an airline agnostic card, not cobranded.. hence you'll have to do the manual process if you want all your miles as air india miles.

not too many frequent flyer progs around the world offer a tier change even to their co-branded members, so someone offering it to a premier miles customer aint happening anytime soon. until iridium becomes the new platinum that is...

the difference between ba & 9w is that you can book the partner redemption yourself directly on the ba site where as you have to send in a request form to 9w & then wait anywhere from 3 - 14 days for them to get back to you with availability & pricing....also, partner redemption via 9w is non-refundable so once the ticket is booked, you won't get back the miles & taxes if you cancel or want to change dates....on ba you can cancel or change for a small fee....

True..... Jet was a bad example :p

Are there any good value redemption's on AI?

Got my first online statement for PM card.

Spent 2.20 this month and got 13k miles. Would anyone know how this is? Is that 10k for my bonus + only 3k for 2L spend? That doesn't sound right though? Shouldn't I get 8k miles for 2L spend?

Or would that have transferred half of it to Jet since I cancelled my JACC card half way through this billing month?

Got my first online statement for PM card.

Spent 2.20 this month and got 13k miles. Would anyone know how this is? Is that 10k for my bonus + only 3k for 2L spend? That doesn't sound right though? Shouldn't I get 8k miles for 2L spend?

Or would that have transferred half of it to Jet since I cancelled my JACC card half way through this billing month?

latter seems like a possibility. i remember having 1 txn on my JACC and then transferring to PM. They billed on PM but put the miles for that on JP account.

latter seems like a possibility. i remember having 1 txn on my JACC and then transferring to PM. They billed on PM but put the miles for that on JP account.

Will see if any come thorugh on my Jet account.

Does anyone know if Citi run any promo's like most card companies when they give you extra bonus miles if you transfer at certain times of the year?

Will see if any come thorugh on my Jet account.

Does anyone know if Citi run any promo's like most card companies when they give you extra bonus miles if you transfer at certain times of the year?

i remember a double points promo once when they first launched the jet card....but i don't think they have offered anything after that....infact, the only card here in india which offer promos on a semi-regular basis is amex....

Will see if any come thorugh on my Jet account.

Does anyone know if Citi run any promo's like most card companies when they give you extra bonus miles if you transfer at certain times of the year?

those promos are usually driven by the airlines rather than the card companies. So, you gotta watch out for whichever program you're wanting to transfer to have a transfer bonus. Like I emptied all my random HDFC Bank, ICICI and other points into my Jet airways account a while back when they offered a 25% bonus.

PM is only offering a promo right now on spending (international spends and hotel spends) attract 10 PM per 100 rs. till Sep 30 2012.

Does anyone know if you take an addon card on the PM card, is that also a Visa Signature card? Wondering if I can get lounge access for additional card holders as well...

Does anyone know if you take an addon card on the PM card, is that also a Visa Signature card? Wondering if I can get lounge access for additional card holders as well...

yes, the addon is the same variant as the original. so if u got a visa signature issued, the add on will also have visa signature. same privileges and lounge access too. my bro uses it all the time (add-on from my MC)

yes, the addon is the same variant as the original. so if u got a visa signature issued, the add on will also have visa signature. same privileges and lounge access too. my bro uses it all the time (add-on from my MC)
Cool thanks. I asked the same to Citi and for some reason they said "priority pass is complimentary for additional card holder and usage will be charged to primary card holder" which has confused me. What usage charge? And is it really Priority Pass? I thought it was the Visa Signature (or MasterCard Platinum) that made the access possible, not Priority Pass.

with the PM card, if you dont have a lounge invite from airline, they do a dummy charge of 125 INR, which is reversed in the statement.

with the PM card, if you dont have a lounge invite from airline, they do a dummy charge of 125 INR, which is reversed in the statement.
Yes, I've used it with a Platinum MasterCard before (though the amount was INR 25 in that case). Just the wording mentioning Priority Pass confused me, as that is a different program altogether.

Yes, I've used it with a Platinum MasterCard before (though the amount was INR 25 in that case). Just the wording mentioning Priority Pass confused me, as that is a different program altogether.

the priority pass is no longer offered as a part of the PM program. All old priority passes will also be withdrawn when they expire. Amount is still 25 in case of mastercard, it never turns up on your bill because you never sign a receipt. it is just a dummy txn.

I don't know if some of you noticed but kingfisher airlines is back on the redemption partners list of the PM card. just FYI...

I don't know if some of you noticed but kingfisher airlines is back on the redemption partners list of the PM card. just FYI...
Saw that last week. But is it really of much use?

Saw that last week. But is it really of much use?

i redeemed some kingfisher miles recently....the limited flights that they do have seem to be running without any problems....

Guys,

I'm New to this Forum, I also got my Card migrated to Premier Miles visa card and the online statement shows Membership fee of Rs 1500 charged till December 2012....

Moreover the same limit and same intrest rate is carried over as was in JACC where as Premier miles card for new applicants is at a lower rate of intrest and very high spending limits sanctioned.....

Dont know if the two Vouchers will come through also, Annual membership has been charged for 6 months so will i get 5000 miles or the total promised 10,000 miles.

Can somebody throw some light on this

Guys,

I'm New to this Forum, I also got my Card migrated to Premier Miles visa card and the online statement shows Membership fee of Rs 1500 charged till December 2012....

Moreover the same limit and same intrest rate is carried over as was in JACC where as Premier miles card for new applicants is at a lower rate of intrest and very high spending limits sanctioned.....

Dont know if the two Vouchers will come through also, Annual membership has been charged for 6 months so will i get 5000 miles or the total promised 10,000 miles.

Can somebody throw some light on this

Welcome to FT.

Did you confirm the terms on the phone when you asked for the card swap? If it is on tape that you confirmed on 1000 rs then they will have no problems adjusting it I believe.

As for spending limits, these are not evaluated at the time of card swaps AFAIK, because this is simply transfer of your unsecured credit line from one account to another account number basis an earlier credit appraisal done on you. If you want a higher limit, send them your current income documents and they should be able to set you a new limit.

Annual membership has been charged for 6 months so will i get 5000 miles or the total promised 10,000 miles.

welcome to ft vishratna

you will get the full 10k miles....

Dont know if the two Vouchers will come through also, Annual membership has been charged for 6 months so will i get 5000 miles or the total promised 10,000 miles.

Can somebody throw some light on this

One more confirming that Citi giving 2 vouchers.

But he also mentioned that INR 1500 is charged for 6 months - Does that mean he got the normal fees charged instead of INR 1000 for conversion from JACC?

Yes I did Confirm but they clearly said now in July the Swap offer of Rs 1000 was not possible but they will charge Rs 3000 and give me Two vouchers of Base fare of Rs 1500 each to redeem from the premier web site and 10000 Miles.

The confusion is I have been charged for 6 Months Membership and Two vouchers have not come so far, So when i swipe the new card for Rs 1000 at any store then the miles picture will become clear as to how much miles do they credit for charging 6 months Membership...

Yes I did Confirm but they clearly said now in July the Swap offer of Rs 1000 was not possible but they will charge Rs 3000 and give me Two vouchers of Base fare of Rs 1500 each to redeem from the premier web site and 10000 Miles.

The confusion is I have been charged for 6 Months Membership and Two vouchers have not come so far, So when i swipe the new card for Rs 1000 at any store then the miles picture will become clear as to how much miles do they credit for charging 6 months Membership...

it appears pretty clear to me basis past experience with citi. since this is a welcome offer and not an annual offer, you will get the entire tranch of 10 miles. you're in for a good benefit actually since you pay 500 more and you get benefits worth 3000 more. those vouchers willcome in the next tranch they issue, with 6 months validity so you'll have enough time to use them.

Just now i received the Two Voucher codes for base fare redemption on any domestic Airline via Email from Premier miles, so the voucher part is taken care of .....

I just booked a ticket in PM website - it's lower them the airline's own website.

Airline adds some transaction fees over the published fare. PM portal also does the same. but the fees @ PM website little lower.

I know that there is a extra change fee at PM portal later - but for the trips which are confirmed, it would be better to book at PM website.

The swap has been done, and it appears they have charged INR 750 for a 9-month period - I wonder if they will add another 3 months for INR 250, or start the full renewal at INR 3000 next - guess an email will be on the way to them...

The swap has been done, and it appears they have charged INR 750 for a 9-month period - I wonder if they will add another 3 months for INR 250, or start the full renewal at INR 3000 next - guess an email will be on the way to them...

wasnt the swap offer for 1k per annum all the way?

wasnt the swap offer for 1k per annum all the way?
I'm not sure, a bit confused about it as they've mentioned 3K in one of the emails. Different emails from them have inconsistent messages... and I thought on email they will be consistent and check their facts before sending!

Do other swappers get it for 1K all the way or 1K then 3K from second year?

So the card has arrived (quite quickly indeed), and sure enough, airline vouchers are missing. They have included a bunch of vouchers for free hotel nights, car rentals and Matrix (on the website I only remember seeing Matrix vouchers)... not at home so not sure of all the fine print conditions with these vouchers.

I cancelled a 1.10 L ticket which I had booked 2 months back. They have taken away 10,000 miles for this instead of the 4k that I had earned as it was a non Jet ticket.

This is when you need a good quality phone as the plastic ones just break after a couple of calls to the help desk :eek:

I cancelled a 1.10 L ticket which I had booked 2 months back. They have taken away 10,000 miles for this instead of the 4k that I had earned as it was a non Jet ticket.

This is when you need a good quality phone as the plastic ones just break after a couple of calls to the help desk :eek:

Truly unique situation since you booked on JACC and cancelled on PM. U saved 1000 PM however ;)

Write to them using the citi website. Will take time but hopefully resolved to ur satisfaction. I hv had a couple of instances too where our interpretation of rules was different. Worked eventually.

So the card has arrived (quite quickly indeed), and sure enough, airline vouchers are missing. They have included a bunch of vouchers for free hotel nights, car rentals and Matrix (on the website I only remember seeing Matrix vouchers)... not at home so not sure of all the fine print conditions with these vouchers.

I threw Half of them in the dust bin. Kept a couple because they seemed just a little interesting and I am not sure I will use even those.

I threw Half of them in the dust bin. Kept a couple because they seemed just a little interesting and I am not sure I will use even those.

i threw them all. the matrix offer is crap when you call matrix to redeem. however, all offers are time limited and it is best to check out the website for the latest deals

I Received the Vouchers from Premier miles but Citibank sends me an email with the below mentioned refusal which is quite contradictory seems now i will have to fight for 10000 miles

[B]" *As per the process, the offer of getting two complimentary airline ticket is applicable only for newly applied card after May 21, 2012. As your card # ( Premier Miles Card ) was converted from the Jet Airways card # , the above offer cannot be extended to you. We regret our inability to accommodate your request. * As a special limited period offer, you would earn 10,000 bonus miles at the time of card conversion! These miles would be credited within 15 days of card conversion and is available for all customers who give consent for conversion before 30th June 2012. However your card has been upgraded on July 21, 2012, hence we are unable to accommodate your request regarding the same "

I Received the Vouchers from Premier miles but Citibank sends me an email with the below mentioned refusal which is quite contradictory seems now i will have to fight for 10000 miles

[B]" *As per the process, the offer of getting two complimentary airline ticket is applicable only for newly applied card after May 21, 2012. As your card # ( Premier Miles Card ) was converted from the Jet Airways card # , the above offer cannot be extended to you. We regret our inability to accommodate your request. * As a special limited period offer, you would earn 10,000 bonus miles at the time of card conversion! These miles would be credited within 15 days of card conversion and is available for all customers who give consent for conversion before 30th June 2012. However your card has been upgraded on July 21, 2012, hence we are unable to accommodate your request regarding the same "

they are giving 10k miles to everyone who is signing up new or converted and so you will get them. however, to get them youhave to satisfy the terms and conditions which is one transaction of 1000 rs.

First spend the money then if they don't give you the miles then it is a different story. do appreciate that most of these things are 'automated' and if a new cust service kid does not know, it does not mean it won't happen.

and yes, given the new details you share, i think Citi has given everyone who converted before 30th june the 10k miles against a 1k fee (10k miles, no vouchers) and everyone who converted after that the regular offerof 3k fee (10 kmiles, 2 vouchers).

hope this clarifies.

Thanks A2A I will defenitely spend the amount and then wait and see....

Truly unique situation since you booked on JACC and cancelled on PM. U saved 1000 PM however ;)

Write to them using the citi website. Will take time but hopefully resolved to ur satisfaction. I hv had a couple of instances too where our interpretation of rules was different. Worked eventually.

Spoke with a decent enough guy who says he will look into it. He understood what I meant so that's the hardest part out of the way.

I believe you ge 10 x miles for international spends?

I cancelled a 1.10 L ticket which I had booked 2 months back. They have taken away 10,000 miles for this instead of the 4k that I had earned as it was a non Jet ticket.

This is when you need a good quality phone as the plastic ones just break after a couple of calls to the help desk :eek:

Well 4 phones have been broken after 4 stress causing calls to the Citi helpdesk. Every time the person listens and agrees to my query and when I call back they give the same automated response that all past earnings have been sent to Jet.

Please be noted that whenever we received any credit from the merchant the amount debited towards the card account has been credited back along with the miles. We regret the inconvenience caused in this regards. For any further assistance, please feel free to contact our 24*7 CitiPhone banking division

Is the reply I get.

Spoke with a manager 3 days ago who promised a reply and gave me a refernace for the query. Call up now and that ref is non existent and the query was never set up :mad:

Any suggestions?

Well 4 phones have been broken after 4 stress causing calls to the Citi helpdesk. Every time the person listens and agrees to my query and when I call back they give the same automated response that all past earnings have been sent to Jet.



Is the reply I get.

Spoke with a manager 3 days ago who promised a reply and gave me a refernace for the query. Call up now and that ref is non existent and the query was never set up :mad:

Any suggestions?
Personally I prefer email over phone, as then I can show them a trail of the discussion (and also have a reference number). It also saves re-explaining again and again somewhat as then I can just ask them to refer to the history...

Personally I prefer email over phone, as then I can show them a trail of the discussion (and also have a reference number). It also saves re-explaining again and again somewhat as then I can just ask them to refer to the history...

I am following both routes. I have started a online query and that is even worse as I have asked this question 3 times now and they don't even read the question. They seem to have a cut and paste method going where they copy the answer they think is closest to it and paste it which is no where near what I am asking.

I am gonna flight this one to the end. Nothing fires me up more then when companies do this.

I am following both routes. I have started a online query and that is even worse as I have asked this question 3 times now and they don't even read the question. They seem to have a cut and paste method going where they copy the answer they think is closest to it and paste it which is no where near what I am asking.

I am gonna flight this one to the end. Nothing fires me up more then when companies do this.
Oh yes, hate the idiots who are only capable of copy/pasting stock responses. My experience with Citi has been slightly better than that though, usually after 2-3 tries should get the correct response. Good luck!

Oh yes, hate the idiots who are only capable of copy/pasting stock responses. My experience with Citi has been slightly better than that though, usually after 2-3 tries should get the correct response. Good luck!

+1

Oh yes, hate the idiots who are only capable of copy/pasting stock responses. My experience with Citi has been slightly better than that though, usually after 2-3 tries should get the correct response. Good luck!

3rd time done.

All full service flights go via 1C where there is celebrations lounge.

I looked up in 9W website, it says Flight leaving from TERMINAL 1B - DOMESTIC

Wiki says, 1C is used as a departure terminal for all Domestic flights.

I looked up in 9W website, it says Flight leaving from TERMINAL 1B - DOMESTIC

Wiki says, 1C is used as a departure terminal for all Domestic flights.

1C is not directly accessible from outside the airport, but is the new set of jetbridges they installed a few years back. It is only connected from 1B/1A internally. Anyone who wants to use the jetbridge goes to 1C, else stays at 1A/1B as per their allocation.

1c can effectively be described as the part of the terminal Having gates a1-a6.

1C is not directly accessible from outside the airport, but is the new set of jetbridges they installed a few years back. It is only connected from 1B/1A internally. Anyone who wants to use the jetbridge goes to 1C, else stays at 1A/1B as per their allocation.


Thanks - So while flying using 1B for LCCs, Is the lounge at 1C is accessible?

3rd time done.

4th Dumb reply received. :td:

Thanks - So while flying using 1B for LCCs, Is the lounge at 1C is accessible?

no. It is beyond the security check clearance.

I just realised that you could have upto 5 Add-on cards. time to get one for everyone in the family..

4th Dumb reply received. :td:
Here's another thing I try with these - tell them that I need a human to respond as the previous ones have been copy/paste responses done by a computer :)

Granted this is more to vent my frustration but at times works...

Perhaps you can ask for it to be escalated via email, not sure how effective that will be though.

Does anyone know if you take an addon card on the PM card, is that also a Visa Signature card? Wondering if I can get lounge access for additional card holders as well...

Yes. The add-on card also comes with "Visa Signature Card". But the lounge access is only for primary card holder.

I keep on getting told by Citi reps and emails that I can check my points balance online. Does anyone know where? I can only see what I earnt on my last statement.

Yes. The add-on card also comes with "Visa Signature Card". But the lounge access is only for primary card holder.
Can they actually check that at the lounge though? All they really do is swipe the card and make a dummy charge, and if it looks like a regular Visa Signature then it should work?

I also believe Citi rep told me that it will be available for additional card holders, but I trust them less given they also told me I'll get free airline tickets with the conversion but I didn't.

I keep on getting told by Citi reps and emails that I can check my points balance online. Does anyone know where? I can only see what I earnt on my last statement.
On a related subject, do you have to register on the PM website and link the card manually? I can't see anything to link with the PM card on the registration page.

I would've thought you can see the points balance on the PM website, provided they were linked.

Yes. The add-on card also comes with "Visa Signature Card". But the lounge access is only for primary card holder.

i dont know how it works on the Visa program since I dont have any Visa Signature cards in my portfolio. However there is no way to make the difference on a MC add-on, and my bro uses my card's add-on all the time for lounge access since MasterCard extends benefits to add-ons as well.

I keep on getting told by Citi reps and emails that I can check my points balance online. Does anyone know where? I can only see what I earnt on my last statement.

they had it online and they took it down. now you can text them and find out on a realtime basis. see posts a few pages back for the no. to txt at.

they had it online and they took it down. now you can text them and find out on a realtime basis. see posts a few pages back for the no. to txt at.

I am abroad 6 months of the year so needed it for when I am away.

I am abroad 6 months of the year so needed it for when I am away.

umm, someone from the family could call and check on the phone??

umm, someone from the family could call and check on the phone??

My registered number is with me though. I guess no biggie. Just would have been handy.

4th Dumb reply received. :td:

how did this play out?

how did this play out?

1st Manager said they would call back - Nothing
2nd Manager promised they would call back - Nothing
3rd Manager promised that she doesn't break promises and asked me till tomorrow.

The last one sounded quite promising as she took the time out and worked out how many miles I am due back. Will update tomorrow.

fun fact of the day, did you guys know even booking train tickets on IRCTC earns 10 pm per 100 rs?

fun fact of the day, did you guys know even booking train tickets on IRCTC earns 10 pm per 100 rs?

^

fun fact of the day, did you guys know even booking train tickets on IRCTC earns 10 pm per 100 rs?

Rail Miles promo...?

Where is this info - I could've earned some decent miles.

Rail Miles promo...?

Where is this info - I could've earned some decent miles.

no promo. ongoing feature. i discovered by fluke a few months back ;)

1st Manager said they would call back - Nothing
2nd Manager promised they would call back - Nothing
3rd Manager promised that she doesn't break promises and asked me till tomorrow.

The last one sounded quite promising as she took the time out and worked out how many miles I am due back. Will update tomorrow.

Done ^

Took some time but just took a good manager to handle the issue.

Done ^

Took some time but just took a good manager to handle the issue.

^

Just out of interest say my billing date is 15th and today I have 12k miles in my PM account. Does that include all spend up until today or do they add on the current months spend to my PM account on the 15th when the statement is generated?

Just out of interest say my billing date is 15th and today I have 12k miles in my PM account. Does that include all spend up until today or do they add on the current months spend to my PM account on the 15th when the statement is generated?

as you go along. so anyday you text and find out, it includes unbilled transactions as well till the night before (midnight IST IIRC)

as you go along. so anyday you text and find out, it includes unbilled transactions as well till the night before (midnight IST IIRC)

Thanks! How many miles do we get for international spends?

Thanks! How many miles do we get for international spends?

right now you'll get 4 in your statement. after 30 sep 2012, all the intl and hotel spends will be tallied (01june-30 sep) and in november 2012 you get the bonus of 6 PM per 100 rs.

right now you'll get 4 in your statement. after 30 sep 2012, all the intl and hotel spends will be tallied (01june-30 sep) and in november 2012 you get the bonus of 6 PM per 100 rs.

Thanks ^

An update on the "promise" of free tickets made by Citi when trying to get me to upgrade, without too many details:
1. Card arrived without any free flight vouchers, so I emailed them asking about them
2. Got a stock response of "that's only with new cards, not for upgraded cards" etc - from the same guy who had promised it in the first place
3. Replied with screenshot of the promise made by the same guy, asking for explanation
4. Over a week went (with an automated response mid-way stating "we need more time to resolve")
5. Got a response with apology and that they'll never do it again, etc - but they can't "accommodate my request"
6. Responded with another email, and also gave an option of crediting PM miles to my account instead
7. Another wait of over a week (with two automated "we need more time" emails), and now they have sent me the vouchers. Oddly the response said they're emailing 2 vouchers, but the email containing the vouchers has 3.

Overall, I had to send a few reasonably-strongly-worded emails. And wait for almost 3 weeks.

The experience of dealing with their support wasn't that great - the guy kept giving inaccurate, inconsistent messages throughout (and they were copy/pasted from stock responses). Not sure if Citi is trying to match Indian banks in terms of customer service standards.

But at least they did send the vouchers. And I hope at least 2 of them work!

Now to see which of the major metro routes have base fares below INR 1500...

An update on the "promise" of free tickets made by Citi when trying to get me to upgrade, without too many details:
1. Card arrived without any free flight vouchers, so I emailed them asking about them
2. Got a stock response of "that's only with new cards, not for upgraded cards" etc - from the same guy who had promised it in the first place
3. Replied with screenshot of the promise made by the same guy, asking for explanation
4. Over a week went (with an automated response mid-way stating "we need more time to resolve")
5. Got a response with apology and that they'll never do it again, etc - but they can't "accommodate my request"
6. Responded with another email, and also gave an option of crediting PM miles to my account instead
7. Another wait of over a week (with two automated "we need more time" emails), and now they have sent me the vouchers. Oddly the response said they're emailing 2 vouchers, but the email containing the vouchers has 3.

Overall, I had to send a few reasonably-strongly-worded emails. And wait for almost 3 weeks.

The experience of dealing with their support wasn't that great - the guy kept giving inaccurate, inconsistent messages throughout (and they were copy/pasted from stock responses). Not sure if Citi is trying to match Indian banks in terms of customer service standards.

But at least they did send the vouchers. And I hope at least 2 of them work!

Now to see which of the major metro routes have base fares below INR 1500...

they should have arrived anyways. these are 'email' codes not voucher in the real sense. and they are dispatched in batches, so they could come early or late. anyways, you're 1500 rs. in the money already with the 3rd voucher now.

they should have arrived anyways.Not for upgrades, only for new cards - that's what they told me later (and believe that's the experience of people here, a few pages back).

Edit: INR 1500 doesn't get you far (as far as metros are concerned). Only CCU-BOM and BLR-BOM so far I can see...

Not for upgrades, only for new cards - that's what they told me later (and believe that's the experience of people here, a few pages back).

Edit: INR 1500 doesn't get you far (as far as metros are concerned). Only CCU-BOM and BLR-BOM so far I can see...

Sorry, now I remember correctly. for JACC members the offer was 1k fee, 10,000 PM on first txn. so there was no voucher in the game anyways for them. However, looks like some folks got an offer with vouchers included like yourself.

And yes, I agree 1500 is not going far. BOM-DEL is my primary segment, and its useless there because base fare even on an LCC is 1520. grrr.

And yes, I agree 1500 is not going far. BOM-DEL is my primary segment, and its useless there because base fare even on an LCC is 1520. grrr.
Exactly - I could've used it up in BOM-DEL! Guess they cleverly set this bar :mad:

Exactly - I could've used it up in BOM-DEL! Guess they cleverly set this bar :mad:

i think the folks at Citi are working hard to promote their product and leaving no stone unturned to bring this card to be one of the best travel benefits card around. I know some people at Citi and we discussed this a few times, that is where my view comes from. Also, at this point of time, there are quite some marketing budget being put behind this. They are out to teach 9W a lesson and when ego/competition is at play, it only helps the customer better.

Being one of the early adaptors of this card, I got the 1200 buck codes in Dec 2011, however, they raised the value to 1500 without even asking for it.

So, while I can't use these on BOM-DEL, I won't exactly blame Citi for it, because I can always use it on a smaller segment and save quite some money still.

i think the folks at Citi are working hard to promote their product and leaving no stone unturned to bring this card to be one of the best travel benefits card around. I know some people at Citi and we discussed this a few times, that is where my view comes from. Also, at this point of time, there are quite some marketing budget being put behind this. They are out to teach 9W a lesson and when ego/competition is at play, it only helps the customer better.

Being one of the early adaptors of this card, I got the 1200 buck codes in Dec 2011, however, they raised the value to 1500 without even asking for it.

So, while I can't use these on BOM-DEL, I won't exactly blame Citi for it, because I can always use it on a smaller segment and save quite some money still.
The card is good, no doubt - that's why I took it. But it is annoying when you see that the route you could've used can't be used just because of INR 20!

Of course seeing that in light of the INR 1200 limit earlier, it is still better.

I Also got 10000 Miles Credited to my Reward points when i checked with an SMS... so all the promises made have been fulfilled by CITI .

By the way did anyone apply for the HDFC Jet Airways World card and any Usage or Review of the same

I Also got 10000 Miles Credited to my Reward points when i checked with an SMS... so all the promises made have been fulfilled by CITI .

By the way did anyone apply for the HDFC Jet Airways World card and any Usage or Review of the same

my review is here in this thread:
http://www.flyertalk.com/forum/india-based-airlines/1376257-jetprivilege-hdfc-bank-credit-card.html

The card is only 7-10 days old, so no one around here has the plastic in their hands yet though some people have applied.

I have just been told that I won't get the 10000 bonus miles because that offer was only available to those who switched before Jun 30. This despite the fact that they told me this offer is now available until Sep 30.

And this is being said by the same guy. First he told me that they are offering 10k bonus miles for conversions, followed by a statement that it is available until Jun 30. And this was in July, so I asked if this is still valid. Then he came back saying it is available until Sep 30. So I make the switch. Now I check my balance and it is not there, and when I query get the stock response from him that it was available until Jun 30.

(I have made the purchase of INR 1000 within a month of enrolling.)

How can these people be so incompetent? Or just blatantly lying?

Unbelievable.

I have just been told that I won't get the 10000 bonus miles because that offer was only available to those who switched before Jun 30. This despite the fact that they told me this offer is now available until Sep 30.

And this is being said by the same guy. First he told me that they are offering 10k bonus miles for conversions, followed by a statement that it is available until Jun 30. And this was in July, so I asked if this is still valid. Then he came back saying it is available until Sep 30. So I make the switch. Now I check my balance and it is not there, and when I query get the stock response from him that it was available until Jun 30.

(I have made the purchase of INR 1000 within a month of enrolling.)

How can these people be so incompetent? Or just blatantly lying?

Unbelievable.

10000 miles is an open offer. even new applications get it. wait till your statement is generated, else write them an email, with a screenshot of the new offer on citibank.co.in and shouldn't be a problem.

10000 miles is an open offer. even new applications get it. wait till your statement is generated, else write them an email, with a screenshot of the new offer on citibank.co.in and shouldn't be a problem.
I've just been told again that I won't get it. Do you get the bonus 10k with the first qualifying transaction or when the relevant statement is generated?

i think the folks at Citi are working hard to promote their product and leaving no stone unturned
Based on my recent experience, I think they are taking it too far - making false offers and then not fulfilling them, instead apologizing for "wrong communication sent".

I wish we had a Financial Ombudsman service in India like in the UK.

I've just been told again that I won't get it. Do you get the bonus 10k with the first qualifying transaction or when the relevant statement is generated?


Based on my recent experience, I think they are taking it too far - making false offers and then not fulfilling them, instead apologizing for "wrong communication sent".

I wish we had a Financial Ombudsman service in India like in the UK.

Take a look at this. https://www.online.citibank.co.in/portal/newgen/cards/tab/citi-premiermiles-card.htm?eOfferCode=PNSWA

Take a look at this. https://www.online.citibank.co.in/portal/newgen/cards/tab/citi-premiermiles-card.htm?eOfferCode=PNSWA
I've know that - but it's for new cards. The excuse they've given to me is that mine was a conversion, and is not eligible for bonus because the conversion happened after 30 Jun. Although when I had asked before enrollment, they told me it is valid until 30 Sep.

I've know that - but it's for new cards. The excuse they've given to me is that mine was a conversion, and is not eligible for bonus because the conversion happened after 30 Jun. Although when I had asked before enrollment, they told me it is valid until 30 Sep.

i guess a call with the cancellation request is due...

i guess a call with the cancellation request is due...
Not yet. I've complained, and asked for a supervisor to look into it. Let's see what happens. I hate marketing people going overboard, so don't want to give them an easy way out.

Out of curiosity - do all Citi support staff sign as "Manager Customer Care"? In my interactions with them in the past couple of years at least, I've always had responses coming from managers. However with some of them, their responses aren't like some senior staff who you'd expect to know something, so I wonder if they are the junior staff just made out to be senior.

Not yet. I've complained, and asked for a supervisor to look into it. Let's see what happens. I hate marketing people going overboard, so don't want to give them an easy way out.

Out of curiosity - do all Citi support staff sign as "Manager Customer Care"? In my interactions with them in the past couple of years at least, I've always had responses coming from managers. However with some of them, their responses aren't like some senior staff who you'd expect to know something, so I wonder if they are the junior staff just made out to be senior.

like lallyr I make a written complaint almost always just so that everything is on the record. And then I am prepared for the worst since I know when they can't understand anything, they just can't for the longest time!

like lallyr I make a written complaint almost always just so that everything is on the record. And then I am prepared for the worst since I know when they can't understand anything, they just can't for the longest time!
Heh true! I also do written communication as much as possible.

I should clarify that I've not made a formal complaint yet (if there is such a thing with them), but have asked to escalate the issue to the guy's manager. Let's see if he is just as hopeless as this supposed guy.

like lallyr I make a written complaint almost always just so that everything is on the record. And then I am prepared for the worst since I know when they can't understand anything, they just can't for the longest time!

True took me a month to sort out. Take complaint numbers if you talk over the phone. Just keep on following them up.