airberlin topbonus - Please, need some advisement




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vall
May 24, 12, 10:38 am
So I am in a pickle.

In February I booked a flight, roundtrip JFK-VCE, with airberlin through a third party website. Everything went smooth.

A month or so later, I check my reservations again just in case and I see that my return flight magically changed on its own.
Originally I was to depart VCE at 12:55pm and arrive at DUS at 2:55pm connecting to a DUS 5pm flight arriving at JFK 7:25pm all on in one day Sunday.

Air Berlin had changed the time (cancelled flight) and my new flight was at VCE 2:15pm arriving at DUS at 4pm which would be ok and I can still making it on my connecting flight going to JFK.

Another month later they change it again without my knowledge. Now I leave VCE at 3:35pm getting to DUS at 5:10pm, my connecting flight still leaves at 5:00pm from DUS to JFk. That means I will be in air when my connecting flight leaves.

They want me to take a 8:45am flight to DUS and then be able to get to 5pm flight. I would be ok with that as I have to return to NY on Sunday.

The problem now is that there is no way I can make it to airport before 10, so I need the flight to be at 12pm-ish at the earliest. That is why I booked my original time at 12:55pm.

Can anything be done? Can I request for them to put me on a flight VCE-DUS on another airline(their expense of course) so than I can make it to my 5pm flight? Maybe I can request a totally different return ticket from one of their partners/other airlines.

I feel I was dubbed. Is this legal? If I knew this would happen I would not have booked with them.

Any advice is appreciated.

Thank you for your time,
Stressed out flyer.


Btw all flights will be in mid June


Gardyloo
May 24, 12, 11:01 am
Welcome to FT, Vall!

Since your question is specific to Airberlin, I'm moving this thread there, where hopefully someone will be able to help.

Gardyloo
Oneworld moderator

bobberle101
May 25, 12, 12:59 am
AB booking system is down since two days, due to new fares. Please check your flight data on their website and post it.
please post your trip details:
https://www.checkmytrip.com/cmt/apf/cmtng/index?SITE=NCMTNCMT&LANGUAGE=GB
if you booked VCE-JFK this seems like a system error.


vall
May 25, 12, 7:31 am
Oh I hope they will add some flights. Thank you.



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