Singapore Airlines KrisFlyer - Changes After New Award Level: New Rate?

I booked a F ticket syd to NY in january for travel in may
i was told $20 or 2k to re issue.
i just tried to change the date by 1 day and they want 22500 extra miles
they say it is now under the new award.
firstly they couldnt see the O class flight then once I escalated to supervisor they found the glitch and said yes there is a seat but I have to pay 22500 more plus 2000 to change it.
any ideas how to tackle this? they said as the awards changed in march i am under the new award I dont believe this is so.

tinkybelle I sympathise with you as I have just experienced same.

Cruiserette and I have J savers CPH-MEL booked for 6 months - then along comes new Centurion offer of free night at Raffles - so to keep in Cruiserettes good books I book free night at Raffles Sing and need to put back SIN-MEL 1 day - plead as much as I could I could not get KF to budge on extra points to change.

Still IMHO cheap price for me to pay - 12 mths cold shoulder from Cruiserette too much to bear for simple man like me.

BUT I do agree with your underlying thoughts - SQ / KF should show a little compassion here/

If it's just a mere date change with no re-routing, there will not be a need for the re-issuance of the ticket. There will be no "re-issuance charge" levied and there will be no need to top-up any miles.

I'm not sure about OP's case, but with Cruiser Elite, it is a re-route hence the need to re-issue the ticket resulting in the new mileage table being enforced.

I'm not sure about OP's case, but with Cruiser Elite, it is a re-route hence the need to re-issue the ticket resulting in the new mileage table being enforced.No re-route just date change of SIN-MEL sector of original CPH-SIN-MEL booking.

I argued and argued at worst I should incur 10K pt fee for stopover which J savers don't permit - but no luck there.

off the website as at today
they are ripping us off!
Change of flight, date, route or carrier for tickets issued for flights on partner airlines#
2,000
20
in the t and cs they read out to me it specifically stated change of date or re route 2000 or $20 cancellation $50 or 5000 pts.
no mention of if the award goes up you have to pay the new price.:o




I actually dont have the pts in the account to even do that.
I think Im going to take this a little further


http://statutes.agc.gov.sg/aol/search/display/view.w3p;ident=a4beeec5-38db-42d6-9835-cb64adc28a0b;page=0;query=CompId%3A5a2a9cab-730f-40c7-aa49-da544332b7d3;rec=0#Sc1-.
Interpretation of documents
18. If a consumer and a supplier enter into a consumer transaction and —
(a)
all or any part of the transaction or contract is evidenced by a document provided by the supplier; and
(b)
a provision of the document is ambiguous,
the provision must be interpreted against the supplier.
Burden of proof
18A.—(1) If, in any proceedings taken in any court between a consumer and a supplier in relation to a consumer transaction, any dispute arises as to whether the supplier has complied with any specified requirement of this Act or the regulations made thereunder, the burden of proving that the supplier has so complied shall be on the supplier.
[15/2008]
(2) The Minister may, by regulations, specify the requirements of this Act or the regulations made thereunder to which subsection (1) shall apply.
[15/2008]
(3) This section shall not affect any other rule of law that places a burden of proof on the supplier.
[15/2008]

Ill let you know how I go.

No re-route just date change of SIN-MEL sector of original CPH-SIN-MEL booking.

I argued and argued at worst I should incur 10K pt fee for stopover which J savers don't permit - but no luck there.

I'm sorry to say that they are correct this time. If you wish to introduce a stopover into a KF award that does not have one initially, the ticket has to be re-issued, which automatically disqualifies it from being honoured under the old award rates.

off the website as at today
they are ripping us off!
Change of flight, date, route or carrier for tickets issued for flights on partner airlines#
2,000
20
in the t and cs they read out to me it specifically stated change of date or re route 2000 or $20 cancellation $50 or 5000 pts.
no mention of if the award goes up you have to pay the new price.:o

...

Ill let you know how I go.

Ah, it didn't occur to me that you were using KF miles on partner airlines. I have no experience with using KF miles for *A awards (IMHO I don't think it's worth it).

Good luck with it and do let us know the outcome.

Ah, it didn't occur to me that you were using KF miles on partner airlines. I have no experience with using KF miles for *A awards (IMHO I don't think it's worth it).

Good luck with it and do let us know the outcome.

SYD-NYC is possible on SQ all the way, why use *A partners. OP Shd consider cancel and rebook.

As for date changes on *A redemptions, it has always been reissuance with a fee for quite awhile.

Date changes on SQ redemptions are free but subject to availability.

SYD-NYC is possible on SQ all the way, why use *A partners. OP Shd consider cancel and rebook.

As for date changes on *A redemptions, it has always been reissuance with a fee for quite awhile.

Date changes on SQ redemptions are free but subject to availability.

Yup, you're correct, except that OP is looking to travel in O-class. On SQ metal, OP will have to settle for I-class.

I'm sorry to say that they are correct this time. If you wish to introduce a stopover into a KF award that does not have one initially, the ticket has to be re-issued, which automatically disqualifies it from being honoured under the old award rates.
Does this need to be a stopover? Normally on an international ticket, stopovers are more than 24 hours. Perhaps flight schedules would permit staying in Singapore for 23 hours to enjoy the night at Raffles.

Yup, you're correct, except that OP is looking to travel in O-class. On SQ metal, OP will have to settle for I-class.
also a lot more hours on a plane about 30 instead of 21
.

I currently have an award that was booked under the old rates but need to make a change. When I called yesterday to inquire, I was told the old rate would apply, but the agent today insisted on the new rate.

Does anyone know which rate applies? :confused:

If ticket does not have to be re-issued, old rate.

If ticket does not have to be re-issued, old rate.

I'm assuming changing the origin city (same zone) would require a reissue, thus new rate?

I'm assuming changing the origin city (same zone) would require a reissue, thus new rate?

yes, changing point of departure would require a re-issuance under the new rate.

also a lot more hours on a plane about 30 instead of 21
.

I had the same issue for JFK-SIN ticket booked last year on SQ25, using saver award to upgrade on the old 747. When the plane change happened, they moved me to the A380 on the same date withough asking for any more miles. But then I had to change dates, and then they wanted the difference between the new saver redemption miles and the what I had "paid". Some SQKF SIN call center managers are more symphathetic.

I booked a F ticket syd to NY in january for travel in may
i was told $20 or 2k to re issue.
i just tried to change the date by 1 day and they want 22500 extra miles
they say it is now under the new award.
firstly they couldnt see the O class flight then once I escalated to supervisor they found the glitch and said yes there is a seat but I have to pay 22500 more plus 2000 to change it.
any ideas how to tackle this? they said as the awards changed in march i am under the new award I dont believe this is so.

Its just like a reprice to a new ticket, so what's so wrong about that?

If you say booked a revenue ticket for same dates and then in the meantime the fare increased and you call back a few months later to change any part of the ticket. As the outbound has not occured, the entire ticket needs to be reissued - so in this case, a new ticketing date reflects what the new ticket should cost. So the same situation applies here.

I wouldn't bother with what you found on Singaporean govt consumer documents. SQ being a govt owned carrier would have the govt on their side. Which means you probably won't be able to take your case further.

yes, changing point of departure would require a re-issuance under the new rate.

Changing the date would require a reissue.