Club Carlson - Don't forget 10% cash back for Topcashback for Radisson for the promo

There is a Flyertalk signup conga going also for it...http://www.flyertalk.com/forum/s-p-m/1295379-conga-topcashback.html

Don't want anyone to miss out as they doubled the cash back %age for Radisson for this promo from the normal 5%.

Can you provide more details. Is this 10% back just on Radisson hotels, or are Country Inn and/or Park Inn included?

It links to the Radisson website, so it should be 10% on anything booked there, which should be all of the properties. There are links to the Country Inn site as well, but it says 5% for that. I am not sure if they just overlooked doubling that link as well, or if they only give the 10% on the Radissons themselves. I can't imagine it is the latter, I would think they just overlooked doubling it, since I read they basically raised it to 10% for this promo because some people suggested it would be a good way to generate traffic.

The Radisson link just says "10% cashback for completed online bookings." Does not specify it has to be Radisson instead of Country Inn or Park.

The 10% is good on ALL Club Carlson properties.
Details are in Frequent Miler's post here:
http://boardingarea.com/blogs/frequentmiler/2012/05/14/breaking-news-topcashback-to-double-radisson-rebate/

Can you get cash back on cash and points bookings?

The 10% is good on ALL Club Carlson properties.
Details are in Frequent Miler's post here:
http://boardingarea.com/blogs/frequentmiler/2012/05/14/breaking-news-topcashback-to-double-radisson-rebate/

Thanks all for sharing!! I interpret the blog post as saying that all Club Carlson brand bookings are eligible for 10% cash back if you book through the Radisson link and make sure to search on all Carlson properties. If you click through on the Park Inn or other links, it would appear that you only get 5% cash back. . .

Can I click through the Topcashback link to the Radisson web site and then sign in to other family member's accounts rather than my own? In other words, can I use my Topcashback account for both myself to book my own reservations and then for my wife's bookings too through her Carlson account?

Can I click through the Topcashback link to the Radisson web site and then sign in to other family member's accounts rather than my own? In other words, can I use my Topcashback account for both myself to book my own reservations and then for my wife's bookings too through her Carlson account?

As a function of all these cashback sites (BigCrumbs, eBates), yes you can. The only thing they are tracking is the clickthrough to the site. Who you book for afterwards is of no concern for them. ^

Fantastic! Thanks.

Can someone describe how the cash back works? I mean, if it goes onto the credit card that was used to pay the room, and that credit card is a company one, then there is no advantage, right?

Can someone describe how the cash back works? I mean, if it goes onto the credit card that was used to pay the room, and that credit card is a company one, then there is no advantage, right?

Not familiar with this particular site, but usually the way it works is that some time after a completed purchase made by clicking through the cashback site, your cash back account on that site will post a credit. So, for example, if it's 10 percent and you book a $100 stay, after the stay, you should get a $10 credit posted on the cashback site. They all have different requirements about how you can your money. Some deposit it to paypal, others let you request a check if you exceed a certain threshold amount, etc. They have different waiting periods too.

TopCashBack US ONLY!

The 10% is good on ALL Club Carlson properties.






I am not sure about that. I do not know if they can track within the Radisson site to give you 10% off once you select Country Inns, but please be aware that the Topcash site has a separate entry for Country Inns and it denotes a 5% cash back.

FWIW, I used my pre-existing Mr.Rebates site and it is clear that for both Radisson and Country Inns, either is a 7% cash back.

NJ

It seems that in order to trigger the $5 referral bonus, your referee must earn at least $10 cash back. http://www.topcashback.com/account/Referrals/terms

Note, for the above bonuses to be applied, your friend must authenticate their account and reach a cashback threshold of $10.00 of payable or claimed transactions.

This will probably be easy for those who can do 2 out of the 3 promos but if you can only do 1 because that's the only hotel brand near you, you won't get the bonus unless the room costs at least $100. I am not sure if tax is included or the cashback is paid on just the room rate or any food you charge to your room as well.

Can you get cash back on cash and points bookings?
The TopCashBack page clearly states on its Radisson Hotels Cashback page (www.topcashback.com/radisson-hotels/) that "Cashback will be earned on the cash element of a transaction that includes both cash and reward points redemption, provided it's a completed stay."

Fat Wallet has 8% cashback

I am not sure about that. I do not know if they can track within the Radisson site to give you 10% off once you select Country Inns, but please be aware that the Topcash site has a separate entry for Country Inns and it denotes a 5% cash back.

FWIW, I used my pre-existing Mr.Rebates site and it is clear that for both Radisson and Country Inns, either is a 7% cash back.

NJ

My Country Inn stay is showing up as a 10% rebate on topcashback.com. Looks like the 10% does in fact apply to all properties.

My Country Inn stay is showing up as a 10% rebate on topcashback.com. Looks like the 10% does in fact apply to all properties.

Excellent! Then it should work for Park Inns as well!

My Country Inn stay is showing up as a 10% rebate on topcashback.com.

Same for me.

Yeah they changed the Country Inn link to show 10%. I still only got $5 referral though for my first referral, even though it should have been $10. It shows 10 now though.

Fat Wallet has 8% cashback

Today, FatWallet is showing just 3.5% cash back for Radisson; and same for ebates.

Cashback rates are subject to frequent change, especially when holiday promos come and go.

Has anyone had a Park Inn reservation show up on the topcashback site yet? They don't seem to be listed on the site anywhere unlike Country Inns. I did book two Park Inn reservations through the topcashback site via the Radisson link but so far nothing has shown up for me.

Does the account name have to match the name on the reservation?

Does the account name have to match the name on the reservation?
Rebate sites don't care about the name on the reservation. As long as you use their link you get the cashback.

Has anyone had a Park Inn reservation show up on the topcashback site yet? They don't seem to be listed on the site anywhere unlike Country Inns. I did book two Park Inn reservations through the topcashback site via the Radisson link but so far nothing has shown up for me.

I booked 2 through the Radisson link but so far they have not shown up like the others. I already completed them and they have not shown up at all. However, I went to submit a missing claim ticket and the drop down box DID show the date that I booked the Park Inn stays and listed the Radisson site, so they DID track...but they are not coming up at all. This has been 5 days after I booked them which none of my Radisson or Park Inn reservations took that long. I suspect there will be an issue with them.

I booked 2 through the Radisson link but so far they have not shown up like the others. I already completed them and they have not shown up at all. However, I went to submit a missing claim ticket and the drop down box DID show the date that I booked the Park Inn stays and listed the Radisson site, so they DID track...but they are not coming up at all. This has been 5 days after I booked them which none of my Radisson or Park Inn reservations took that long. I suspect there will be an issue with them.

Thanks for the data point. Please keep us posted how this works out as my bookings haven't shown up either.

I booked 2 through the Radisson link but so far they have not shown up like the others. I already completed them and they have not shown up at all. However, I went to submit a missing claim ticket and the drop down box DID show the date that I booked the Park Inn stays and listed the Radisson site, so they DID track...but they are not coming up at all. This has been 5 days after I booked them which none of my Radisson or Park Inn reservations took that long. I suspect there will be an issue with them.Any resolution on your problem?

Anyone use AAA rate in combo with TCB? I had no problem tracking, but TCB says the merchant declined. This is my first transaction that has made it out of pending, so not a good start.

Anyone use AAA rate in combo with TCB? I had no problem tracking, but TCB says the merchant declined. This is my first transaction that has made it out of pending, so not a good start.

I had two AAA-rate reservations this weekend (booked weeks ago) and both show as payable for $0.00.

If your transaction is now showing as Payable at 0.00, this generally means that the merchant has declined the transaction or informed us that the purchase made is not eligible for cashback.

We are not told the reason for this at this stage but it may include one the following:

You cancelled or returned the order or part of the order

You used an unauthorised promotional/voucher code not published by Top CashBack

You did not meet the merchant’s terms and conditions (see merchant’s page)

You asked for a quote but didn’t make a purchase

You used a saved/renewal quote to make your purchase

Should you see no reason for the merchant making this decision and are not affected by any of the above, please submit a Missing CashBack Claim using the form within the Customer Care Section.

I'm reporting them this morning. There were no mentions of the rate not being eligible prior to booking. And hey, it can't hurt at this point. Based on a lot of reports, I'm keeping my TCB expectations low.

Yeah, had the same. Took a look at submitting a claim and I think I found the problem. It first asks what day you made the reservation and then asks when you actually stayed. You can only pick from the drop down menus. Unfortunately, they have the same date filled in for both, which is incorrect. I, like most, made my reservation before my stay, so the dates should have been different, but instead, are showing the same with no way to change it. Looks like I need to submit a general support claim before I can submit a cash back claim.

I was thinking TCB was okay because I have probably 20/20 tracked claims, no issues there. Further, I don't have an objection if it takes 4-6 weeks to verify and pay. Submitting two claim forms for $8, which may or may not work, has me thinking. I'm going to let the other claims shake out and see what happens, but I did want to point out the drop down was incorrect, at least in my case.

My BAR rates also showed payable 0. Club Carlson, this is ridiculous!

Same thing is happening to me. Submitting claims but I won't hold my breath.

Just another data point - My Govt. rates in addition to the AAA rates I booked also went to 0.

My reservation tracked at 0.00 until today. Now that the rate finally showed, it was declined by merchant. I have other TCB transactions pending properly, so I shall see how this works out.

My reservation tracked at 0.00 until today. Now that the rate finally showed, it was declined by merchant.

+1 here. Pretty annoyed!

Had two stays - one being an AAA rate - and both now declined. Yeah, this is a good way to push me toward not using TCB again. I'll try submitting claims, but color me another annoyed "customer."

+1 here. Pretty annoyed!

+1 here. No purchased gave me me credit. Friend gets friend credit also not showing :td:

4 stays, 0.00 for all. This is ridiculous. It seems that every time I stray from FatWallet and ebates, this crap happens.

4 stays, 0.00 for all. This is ridiculous. It seems that every time I stray from FatWallet and ebates, this crap happens.
Amen. Also, BigCrumbs has always been good to me.

I think they're receiving enough claims to at least warrant updates to the Radisson merchant notes, in dark green below. Maybe it's just to buy more time to research and respond.

It still doesn't explain the post-stay, "declined by Radisson" line. In fact it reinforces that the cash back should be changed from the initial $0 after the stay. Also note, there are no exclusions based on rate, other than earnings only for the cash portion of a cash&points stay. Meh :( . I'll give them the benefit of the doubt until my appeal is finished. This will be a one-and-done for me using TCB if actually denied.

http://i.imgur.com/O43yz.png

A day after I booked, an entry in my TCB account showed tracking at $0. A couple days after my Radisson stay, another entry showed indicating the proper 10% cash back. Today, about a month later, I see the $0 entry shows declined by Radisson and the 10% entry was paid to my account. It seems that if you did not get a proper 10% entry shortly after your stay, something was wrong a while ago.

I booked the full double gold points rate as it was a work expense.

I'm glad I saw this thread as it reminded me to check my account. I signed up for TCB solely for this deal and it looks as though the $$ for my Radisson stay was authorized, but I was declined by Country Inns (I guess because I booked using Radisson's 10% link instead of Country Inn's 5% link. That's what I get for trying to be crafty. ;-))

So $5.94 is now winging it's way to my Paypal account. Better than nothing, I guess.

I checked award wallet the other day and mine and my wife's topcahsback accounts showed payable dollars. Didn't have time to get the money and was going to wait until other purchases I made cleared. but then I ran award wallet again today and i see that my available cash has dropped. On both mine and her accounts we have denied Radisson entries that were payable the other day. what a pain. I despise having to chase down people to get them to do what they are supposed to do. I have submitted claims. Hopefully everyone does and Topcahsback feels the pressure of so many claims and bad publicity. I hope the bloggers are reading this.

My stays show 0 except for the one I completed already, and it has a separate line that shows the correct amount. I am still waiting on my Park Inn stays to show up at all though. :mad:

My stays show 0 except for the one I completed already, and it has a separate line that shows the correct amount. I am still waiting on my Park Inn stays to show up at all though. :mad:

My Park Inn does not show either, it has been 10 days since my stay, not sure if this will ever post.

I got credit for both mine and my wife's stays at a radisson...Both posted to my TCB account in about a week after the stay. Rooms were booked under "48hr promo 25% off" rate.

I got my 10% cashback for my Country Inn stay (senior rate) with no problems.

For my husband's account, his Country Inn stay worked properly and is now payable. His Radisson stay has been tracking but saying $0 and moved to payable at $0--however, this actual stay is in the future. Park Inn never even showed up. All were booked through the TCB link to the Radisson site and the lowest rate purchased--which for all was a non-refundable, pay in advance rate

For my account, my Country Inn stay which was booked several weeks ago and stayed at this past weekend, is showing at $0 pending. Nothing is showing at all for my upcoming Park Inn stay. And my Radisson stay isn't applicable since it was through my work travel agency

Should I be seeing my reservations as Pending? I don't see them listed anywhere in my account so I went into the missing claims secton and I see the sessions logged.

Should I be seeing my reservations as Pending? I don't see them listed anywhere in my account so I went into the missing claims secton and I see the sessions logged.

How long ago was the reservation made?

I just requested payout for a stay on May 30. The numbers did fluctuate but got sorted out eventually.

So much trouble, I'll never be using TCB again. Back to the legit cashback sites like ebates, bigcrumbs, and fatwallet.

Should I be seeing my reservations as Pending? I don't see them listed anywhere in my account so I went into the missing claims secton and I see the sessions logged.

I'm in the same boat as you. None of my reservations are showing up (yet), but I see them in the missing claims section. However, it's only been about 10 days since my stay, so I will wait a few more days before I begin to worry.

In comparison, I stayed at the Intercontinental the same weekend and it tracked instantly and showed up as pending the day I checked out.

Hello--I saw it mentioned by OP in the above thread about looking for missing stays in the missing claims section. I can't seem to find a tab or the link to see this. Thanks for any help

TopCashback is going to loose out on a good field of potential customers here if they don't get this stuff straightened out. Their payouts are good, but that is only IF you get them. If I only have a 50% success rate in getting paid then the rates are NOT good. Also, I do not like their stance on issues. Something to the effect of "we are just a middleman and have no control, but we hope the merchant will award in your favor" No good in my book. TCB has the contracts with the merchants. We go to TCB because they promise a certain rebate. If we meet the terms and conditions of the purchase, I expect the rebate company (TCB) to go to bat and get the issue fixed as they have the merchant relationship. I am not very impressed so far. If they get my issues resolved I will keep using to see if things improve. If not that's it, I am bailing on them and will recommend that my friends and family do as well.

I am glad I stuck with the 5% from mrrebates, credited without any issues on a LRG-adjusted rate.

I submitted two missing claim tickets. We'll see how that goes ... I'm expecting close to $20 in 10% cash back from them.

The new message on the website is what gave me initiative:

http://i.imgur.com/zfZw8.png

I submitted two missing claim tickets. We'll see how that goes ... I'm expecting close to $20 in 10% cash back from them.

The new message on the website is what gave me initiative:



I saw that message as well, but according to their facts page it says it can take between 7-14 days after a stay to post. That's why I haven't submitted a claim yet (it's been 10 days).

What are others doing? Are you submitting claims right away or waiting?

Hello--I saw it mentioned by OP in the above thread about looking for missing stays in the missing claims section. I can't seem to find a tab or the link to see this. Thanks for any help

ckosh, here is how to get there:
> My account
> Customer care
> Cashback claims 'view or lodge claim'
> Lodge new missing cashback claim
> Submit a missing cashback claim
> Submit a missing cashback claim
> agree & continue
> in the drop down box select a merchant
> the visit/order date drop box should now show date of purchase

That's how I did it. If there is an easier way, please let me know.

How long ago was the reservation made?

I made my reservations on June 12th. My first four are coming up next week.

I'm in the same boat as you. None of my reservations are showing up (yet), but I see them in the missing claims section. However, it's only been about 10 days since my stay, so I will wait a few more days before I begin to worry.

In comparison, I stayed at the Intercontinental the same weekend and it tracked instantly and showed up as pending the day I checked out.

I haven't made any stays yet but it seems my reservations should show up on the cashback website?

I haven't made any stays yet but it seems my reservations should show up on the cashback website?

In theory, I believe it should show up, but in actuality I don't believe it will. According to the TopCashBack website (as mentioned a few post back) they're having problems with stays booked between May 31 - June 21. So if nothing post to your account after you've completed your stays just submit a cash back claim for each one.

I can't even submit a claim because when selecting a merchant and then an 'order date', my stays aren't even populating the dropdown box.

I can't even submit a claim because when selecting a merchant and then an 'order date', my stays aren't even populating the dropdown box.

So, it shows you 'Radisson' in the merchant drop down box, but no dates in the order box?

Thanks all for sharing!! I interpret the blog post as saying that all Club Carlson brand bookings are eligible for 10% cash back if you book through the Radisson link and make sure to search on all Carlson properties. If you click through on the Park Inn or other links, it would appear that you only get 5% cash back. . .

I need to book a park plaza hotel. should I book through radisson link or park plaza link? if topcashback is give 10% back on all club carlson hotels, it should include park plaza too. but as a separate park plaza link exist, would I be obliged to use it? any experience?

Thanks!

I need to book a park plaza hotel. should I book through radisson link or park plaza link? if topcashback is give 10% back on all club carlson hotels, it should include park plaza too. but as a separate park plaza link exist, would I be obliged to use it? any experience?

Thanks!

When cashback was showing 5% Country Inn and Suites and 10% Radisson, I used the Radisson link to book Country Inn & Suites. CI&S later changed to 10% before my stay and I got 10%. YMMV.

Hi everyone,

My name's Natasha and I look after TopCashBack.com.

FlyerTalk has kindly given me permission to respond to your comments, so I would like to keep you abreast of what has happened, what the current state of play is and what we are doing to remedy a hitch with a batch of transactions and stays that were made through our Radisson and Country Inns & Suites pages.

This is a message we are sending out to all members who have made bookings via our Radisson and Country Inns & Suites pages since May 14th:

Hi there,

We're contacting you as we noticed you made at least one booking with Radisson and/or Country Inns & Suites since May 14th and we want to keep you fully informed about a small hitch that occurred with these merchants.

The hitch happened between June 7th and 21st, resulting in any transactions/bookings made and/or completed stays during this time with these merchants automatically showing in TopCashBack accounts, and remaining, at $0 or declined.

All other bookings with completed stays outside of this period should not be affected and should show at 10% cashback once your stay has been completed. If your transaction and stay occurred outside of this time frame but is not showing as expected, please submit a claim to us through your account.

The blip was ironed out on June 22 and the hoteliers have promised that ALL valid bookings and stays during June 7th and 21st will still have their cashback honored. We have been working hard to organize a way to ensure our affected members are paid their cashback as seamlessly as possible and we will write back to you as soon as the method has been finalized. Hopefully it will simply be a case of the cashback automatically updating in members’ accounts.

Please accept our apologies for this hiccup in service and the delay in relaying it to you. We appreciate your patience very much and will send a message with an update soon. Due to the 4th July holiday it may take until the end of next week to hear back from the businesses concerned, but we will give you further details – hopefully with final, very positive, information - as soon as possible.

Very best wishes,

The TopCashBack Team


I'm very sorry for any frustration, annoyance or worry that's been felt, and that it's take longer than I would have liked to get a full picture of not only what's happened, but how we will resolve getting the missing cashback to affected members.

As soon as we know how or when the funds will be reaching members, we will send out another message to accounts and I will post the update in this thread too.

I did read in this thread that a couple of members were concerned that they had booked and stayed at Park Inn hotels but their cashback hasn't appeared. It was confirmed to me verbally and in writing that Radisson, Country Inns & Suites and Park Inn bookings made via Radisson's link would all earn cashback. If you have not found this to be the case with Park Inn, please submit a claim to us (to avoid confusion, the merchant name you will have to select in the claims drop-down list is Radisson) and we will take a look at what's happened.

I hope this information helps to alleviate your concerns, although I'm sure the best way for that to happen is when you see that the cashback has appeared and is ready for withdrawal. If allowed to, I'm happy to batch-answer any further questions you may have in this thread over the coming weeks.

Many thanks for reading this,

Natasha

5/25/2012 Park Inn - Never showed up on TCB, submitted claim yesterday.
5/26/2012 Country Inn - CB showed up promptly and payable last week or so.
5/27/2012 Park Inn - Never showed up on TCB, submitted claim yesterday.
6/16/2012 Radisson - Shows Pending with $0.
6/23/2012 Country Inn - Shows Pending with proper amount.

In addition, I show two referrals - one for my Wife's Country Inn, which appeared pending at the same time her CI&S showed pending and became payable a couple weeks back and one from the Conga, which just showed up.

I just got an email from TCB, which notes in relevant part:

The hitch happened between June 7th and 21st, resulting in any transactions/bookings made and/or completed stays during this time with these merchants automatically showing in accounts, and remaining, at $0.

All other bookings and completed stays outside of this should not be affected and should show at 10% cashback once your stay has been completed.

The blip was ironed out on June 22 and the hoteliers have promised that ALL valid bookings and stays during June 7th and 21st will still have their cashback honored.

With the $20 for referrals, this has been a decent deal even if the Park Inns don't post. I have one more Radisson stay booked and will continue to use this for the Park Plaza stays as well and hope for the best.

If all of the cashback and points post, my wife and I should get ~412,000 CC points from these promos for ~$628 (.15 cents per point) which includes 5 stays we needed to make anyway and one which was a mini-weekend vacation. Not too bad. :D

As for me, one stay in May is already paid, the other, this month, is "waiting for merchant"

I hope this information helps to alleviate your concerns, although I'm sure the best way for that to happen is when you see that the cashback has appeared and is ready for withdrawal. If allowed to, I'm happy to batch-answer any further questions you may have in this thread over the coming weeks.

Many thanks for reading this,

Natasha

Natasha:

Thank you very much for coming here and explaining a bit about what is going on. Yesterday, I submitted claims on two Park Inn stays from May and I am also waiting on cashback from one Radisson stay during the Period of Troubles. So far I have been impressed with the response to my claims and general information concerning the status of all of my cashback.

More than anything it is how companies deal with problems that defines how customers regard those companies. I think a lot of people here joined TCB because of the Radisson promotion and if issues are resolved satisfactorily then you will have a lot of happy new customers. My impression to date is that TopCashBack is more like FatWallet, who have always gone to bat for me, and far less like Cartera, who actively screws their customers.

Again, thank you for coming here to let us know that TCB is working on the problems. I hope you will return regularly with updates, even if the update is no more than that TCB and Radisson are still working on the problem.

As an aside, can you confirm that Park Plaza reservations booked through the Radisson website will also earn 10% cashback, especially given that they are also now running a BigNightGiveaway promotion? Thank you!

Ike

Natasha:

Thank you very much for coming here and explaining a bit about what is going on. Yesterday, I submitted claims on two Park Inn stays from May and I am also waiting on cashback from one Radisson stay during the Period of Troubles. So far I have been impressed with the response to my claims and general information concerning the status of all of my cashback.

More than anything it is how companies deal with problems that defines how customers regard those companies. I think a lot of people here joined TCB because of the Radisson promotion and if issues are resolved satisfactorily then you will have a lot of happy new customers. My impression to date is that TopCashBack is more like FatWallet, who have always gone to bat for me, and far less like Cartera, who actively screws their customers.

Again, thank you for coming here to let us know that TCB is working on the problems. I hope you will return regularly with updates, even if the update is no more than that TCB and Radisson are still working on the problem.

As an aside, can you confirm that Park Plaza reservations booked through the Radisson website will also earn 10% cashback, especially given that they are also now running a BigNightGiveaway promotion? Thank you!

Ike

Hi Ike,

You are more than welcome.

Your Park Inn stays will certainly be investigated to see what's happened with its tracking in its entirety, and I'm hoping that your Radisson cashback will automatically update once everything is worked out.

I will most certainly return as frequently as possible.

With regards to Park Plaza; I would suggest you work on the assumption you will get 5%. When I liaised with Radisson/its agent I specifically asked whether all bookings with Radisson, Country Inns & Suites and Park Inn would track via the Radisson link, and at its rate, in my email. I was told they would. Because I didn't specify Park Plaza, and especially as there seems to be a faux pas with Park Inn, my best guess is it will be 5% as per its own TCB page. I will clarify this with Radisson when I speak to the team next week though. It would be wonderful to come back to you with 180 degrees news, but please don't wait for an answer if that means you're gambling with missing out on being one of the first 20,000 to take up the Ultimate Night Giveaway offer.

Many thanks for communicating with me,

Natasha

Update:

At 12:33 EDT I got notification that my Radisson stay from 06/16 was credited and I checked the TCB site and confirmed that it was, in fact, credited properly.

I'll patiently await the findings on Park Inn. My Park Plaza stay isn't for another month and change so I'll probably just wait on booking that until after it is determined if it is 5% or 10% We are already registered for the promo.

Thanks!

Ike

I just got an email stating that several of my transactions have been updated. Upon logging in, it looks like all the correct stays are pending with actual value (not $0)! This is looking up...

My stay was May 21, so before the date range where the "hitch" occurred. Transactions show up with $0 cashback.

I assumed it was because I did a BRG on the stay, but I see that some posters have gotten cashback on their BRG'ed stays. So I've filed a claim and will give it a shot. In my ClubCarlson account, the stay shows up as $0 as a result of the BRG though. Don't really have high hopes on this one.

I just received the e-mail also.
I can't tell if it is a "hitch", "blip", or "hiccup".
There are two missing for me, I expect it will work out.

My Country Inn & Suites stay which was listed as $0 now has the proper amount payable.

Received my topcash money for my Country inns stay today but I only received 5 % instead of 10%

I feel misled by the TopCashBack Radisson link that said 10%. While Radisson Inn posted 10% as advertised, the Radisson-Country Inn shows pending for what looks like only 5% cashback instead of the expected 10%. The Radisson-Park Inn hasn't posted anything at all yet, not even as pending for a stay done 2 weeks ago.

Received my topcash money for my Country inns stay today but I only received 5 % instead of 10%

I feel misled by the TopCashBack Radisson link that said 10%. While Radisson Inn posted 10% as advertised, the Radisson-Country Inn shows pending for what looks like only 5% cashback instead of the expected 10%. The Radisson-Park Inn hasn't posted anything at all yet, not even as pending for a stay done 2 weeks ago.

I had a $5 referral that later changed to $10. If it does not fix itself, send them a message.

Is Weekend Extended Rate eligible for cashback?

It does not show as pending for several days.

Is Weekend Extended Rate eligible for cashback? ...

yes

Thank you.

It finally shows as confirmed. :)

Ahh TCB and I are all square. Everything is showing pending as expected. No stays are left behind. Very good.

How do I cash out the money I earned from Topcash?

How do I cash out the money I earned from Topcash?

You have to wait until the status goes from Pending to Payable, I believe. That could take a few more weeks. Once it's 'Payable', you can request a payout to Paypal.

Hi everyone,

I hope you all had enjoyable celebrations yesterday.

I just want to let you know that, although I'm yet to have an update on when bookings and stays during the affected period will be corrected (due to the necessary people being away from their offices during Independence Day week), I've been keeping an eye on this thread daily. I'm very glad to see that some transactions seem to be working their way to each status they should be.

I will try and jog along communications and will be back again soon with more information.

Many thanks for your patience,

Natasha

Natasha:

Any update on Park Plaza hotels being eligible for 10% cashback? They are still listed at 5% and while it is not urgent (for me) yet, I have a couple of stays planned for a month from now and the rates are pre-paid, so I can't just cancel and re-book. Thanks!

Ike

Natasha:

Any update on Park Plaza hotels being eligible for 10% cashback? They are still listed at 5% and while it is not urgent (for me) yet, I have a couple of stays planned for a month from now and the rates are pre-paid, so I can't just cancel and re-book. Thanks!

Ike

I need to book a park plaza hotel. should I book through radisson link or park plaza link? if topcashback is give 10% back on all club carlson hotels, it should include park plaza too. but as a separate park plaza link exist, would I be obliged to use it? any experience?

Thanks!

Hi Ike and maplenight,

I've not had confirmation that Park Plaza Hotels stays will track at 10% via the Radisson link however I've increased the cashback to 10% on Park Plaza Hotels's direct TopCashBack page - until July 15, to coincide with the 10% Radisson et al promotion's end.

Please use the Park Plaza Hotels direct page as this route will definitely work to get 10% cashback.

I hope that helps.

Best wishes,

Natasha

Looks good, all booked. Thanks Natasha!

Ike

Hi everyone,

I hope you all had enjoyable celebrations yesterday.

I just want to let you know that, although I'm yet to have an update on when bookings and stays during the affected period will be corrected (due to the necessary people being away from their offices during Independence Day week), I've been keeping an eye on this thread daily. I'm very glad to see that some transactions seem to be working their way to each status they should be.

I will try and jog along communications and will be back again soon with more information.

Many thanks for your patience,

Natasha



You are glad that SOME transactions are working? - ALL of them ought to work! Thank you.

You are glad that SOME transactions are working? - ALL of them ought to work! Thank you.

Yes, but NONE of them were working earlier. If you have a hard time comprehending why some working is better than none working, then there is little anyone here can do to help you.

My Park Inn stay, and my wife's, now show in TCB, although with a cashback amount of $0. I think the other stays showed this way at first as well, so this seems like progress!

EDIT: OOps, it was the Park Plaza that showed up, not the Park Inn. These names are too close together, it makes my brain hurt. :P

I booked and completed a stay at a Park Inn through the Topcashback Radisson link but it hasn't show up yet. My other stays at Country Inn and Radisson showed up within 3 days (and the Radisson stay was after the Park Inn stay).

Have people had issues with Park Inn tracking, or does it just take longer?

I booked and completed a stay at a Park Inn through the Topcashback Radisson link but it hasn't show up yet. My other stays at Country Inn and Radisson showed up within 3 days (and the Radisson stay was after the Park Inn stay).

Have people had issues with Park Inn tracking, or does it just take longer?

Send in a support ticket. AFAIK they have not been posting for anyone but should be eligible for the 10% CB.

I have trouble with Radisson too, It didn't trace at all - I had to submit a missing cash back. Now it's moved on to Pending.

Natasha, do you have any more updates on the payment status?

I have trouble with Radisson too, It didn't trace at all - I had to submit a missing cash back. Now it's moved on to Pending.

How soon did it show up as pending after the support ticket?

I made and completed 4 booking back to back on Radisson (Park Inn) - 1 showing 0 so far, while other 3 - missing.
I have another 3 coming up tomorrow for Radisson - no trace.

Should I be worried? (( I thought reservations show up quickly on topcashback.

My Park Inn stay, and my wife's, now show in TCB, although with a cashback amount of $0...

Do you recall how soon after the booking it showed up?

I stayed at the Park Inn last weekend and my stays have not shown up, yet. How long should I wait before I file a claim?

Has anyone who submitted a claim for the problematic May 31 to June 21 stay period gotten their cash back, yet? If so, how long did it take to post after you filed the claim?

How soon did it show up as pending after the support ticket?

I made and completed 4 booking back to back on Radisson (Park Inn) - 1 showing 0 so far, while other 3 - missing.
I have another 3 coming up tomorrow for Radisson - no trace.

Should I be worried? (( I thought reservations show up quickly on topcashback.

I got an email from TCB and now I have $9.XX pending, and I got them to track the one for the coming weekend. Today I also send a claim for a ressie that I made 4 days ago - again not tracked.

So if I were you, send in the claim if it's not tracked. It's very important that they track your purchase because if they can't, then there is no cash back.

Referral $ pending, not payable. Radisson $ pending, not payable. Country Inn and Suites $ pending, not payable. I'm really underwhelmed with this service and would be hard-pressed to use them again.

I just realize one of my two reservations is showing cashback amount $0.00. What does that mean?
The other reservation booked the same day is showing the correct amount though.

Date Purchase Amount Cash Back
06 Jul 2012 $53.40 $0.00
06 Jul 2012 $53.40 $5.34

I just realize one of my two reservations is showing cashback amount $0.00. What does that mean?
The other reservation booked the same day is showing the correct amount though.

Date Purchase Amount Cash Back
06 Jul 2012 $53.40 $0.00
06 Jul 2012 $53.40 $5.34

I think it's supposed to track it at $0 first and then you get the cashback after you complete the stay. Maybe you need to wait a bit longer.

I think it's supposed to track it at $0 first and then you get the cashback after you complete the stay. Maybe you need to wait a bit longer.

How long is enough? I checked my account for the first time in awhile and also noticed:

Date Purchase Amount Cash Back
08 Jun 2012 $91.61 $0.00

Other entries show the expected cashback amount.
I'm going to have contact them and see what this means.

The reservations I made for Country Inn and Radisson are being tracked correctly. However, the one I made for Park Inn is not even showing.
If I submit a missing claim, won't they deny it because it will show it's a Park Inn reservation and not a CI&S/Radisson?

All of my stays tracked immediately and posted properly within 1 or 2 days of Radisson posting them for Radisson and Country Inn. My Park Inn stays never showed up on the site at all and I submitted tickets on them a long time ago and they still have to shown up at all, even in tracked.

How long does it usually take to go from Pending to Approved?

How long does it usually take to go from Pending to Approved?


God only knows. could be months :) Natasha disappears and does not appear to be giving any status updates anymore.

How long does it usually take to go from Pending to Approved?

I'd like to know too. I have just got my stays from tracking to pending, I also got someone to sign up and AFAIK he bought about $1500 worth of marriott GC. I could see someone signed up using my referral but I can't see anything about my referral bonus at all.

For other cash back programmes it turns into pending for about at least 30 days, some longer, so I'm not that worried as long as I can see the stays are posted.

The reservations I made for Country Inn and Radisson are being tracked correctly. However, the one I made for Park Inn is not even showing.
If I submit a missing claim, won't they deny it because it will show it's a Park Inn reservation and not a CI&S/Radisson?

Park Inn stays should be eligible for CB. See:

. . .
I did read in this thread that a couple of members were concerned that they had booked and stayed at Park Inn hotels but their cashback hasn't appeared. It was confirmed to me verbally and in writing that Radisson, Country Inns & Suites and Park Inn bookings made via Radisson's link would all earn cashback. If you have not found this to be the case with Park Inn, please submit a claim to us (to avoid confusion, the merchant name you will have to select in the claims drop-down list is Radisson) and we will take a look at what's happened.

Natasha

To date I have had one Country Inn stay and one referral payable. They both took about a month after the associated stay. I have a second referral, a second Country Inn, and a Radisson (from the problem period) that are all about a month old that show pending. I have a second Radisson from last week that shows pending and two Park Inns from two months ago that do not show at all, and for which I sent support tickets three weeks ago. Finally, I have two future Park Plaza stays showing as $0.

Other than the Park Inn issue, things are going pretty well. Perhaps people have different experiences with CB sites, but Fatwallet pays after about 3 months I think and BigCrumbs about 1.5-2.5 months. Oh, and Cartera sites NEVER pay! :rolleyes:

Hi TopCashBack/Natasha

Any news on when the Radisson stays from early June will post? Its been a bit since the last post.

Also, how long does it normally take venders to post and for TopCashBack rebates to get to Payable. Along with the Radission stay at the start of June, I have another transaction from mid-June that has not moved to Payable status.

Tx for your help.

Hi everyone,

I hope you all had enjoyable celebrations yesterday.

I just want to let you know that, although I'm yet to have an update on when bookings and stays during the affected period will be corrected (due to the necessary people being away from their offices during Independence Day week), I've been keeping an eye on this thread daily. I'm very glad to see that some transactions seem to be working their way to each status they should be.

I will try and jog along communications and will be back again soon with more information.

Many thanks for your patience,

Natasha

i noticed a change in my account. My CC stays that have not had any action now show confirmed. hopefully payable comes around quickly.

Looks like a similar story here,
Rad and CI are OK, Park Inn not.

I too will have to submit a followup request.

Two stays booked through TopCashback, one Country Inn, one Park Inn, bought booked within a few minutes of each other and used on one weekend. Both posted to my Club Carlson accounts very quickly, and Country Inn cash back posted at the same time. Park Inn did not, so submitted cash back request.

Warning:
Topcashback could NOT award multiple bookings for the same hotel made in a short time.
It would only award cashback for the first or the last booking.
The rest bookings will display as $0 cashback in cashback history.

This is true at least for country inn hotels and has been proven twice.

Of course, as a rule of thumb, we cleared the cache, and clicked through topcashback's link again for a new booking.

Other old cashback websites such as mr rebates or ebates do NOT have such problem.



I just realize one of my two reservations is showing cashback amount $0.00. What does that mean?
The other reservation booked the same day is showing the correct amount though.

Date Purchase Amount Cash Back
06 Jul 2012 $53.40 $0.00
06 Jul 2012 $53.40 $5.34

Warning:
Topcashback could NOT award multiple bookings for the same hotel made in a short time.
It would only award cashback for the first or the last booking.
The rest bookings will display as $0 cashback in cashback history.

This is true at least for country inn hotels and has been proven twice.

Of course, as a rule of thumb, we cleared the cache, and clicked through topcashback's link again for a new booking.

Other old cashback websites such as mr rebates or ebates do NOT have such problem.

How short time do you mean? 1 day, 2 days?

They ought to give you the cash back and it really doesn't matter if it's 1 day or 1 minute in between.

What's the current turnaround time on Support tickets getting resolved?

I have some Park Inn stays in "Waiting for topcashback" status for a couple weeks now.

And I have a Radisson stay that was BRG'ed and improperly tracked at $0 for about 2 months and still waiting.

What's the current turnaround time on Support tickets getting resolved?

I have some Park Inn stays in "Waiting for topcashback" status for a couple weeks now.

And I have a Radisson stay that was BRG'ed and improperly tracked at $0 for about 2 months and still waiting.

when you find that out please let us all know. I think we all have multi month cases open, and TCB is not providing any more details.

Did anyone else's cash back disappear from their TCB account? I'm just left with referral credit in one account and nothing in the other. The hotel money, which credited late after that email we all received (no action on my part) has been removed on July 24th :(.

mine are still there confirmed but pending payout.

Warning:
Topcashback could NOT award multiple bookings for the same hotel made in a short time.
It would only award cashback for the first or the last booking.
The rest bookings will display as $0 cashback in cashback history.

This is true at least for country inn hotels and has been proven twice.

Of course, as a rule of thumb, we cleared the cache, and clicked through topcashback's link again for a new booking.

Other old cashback websites such as mr rebates or ebates do NOT have such problem.

How short time do you mean? 1 day, 2 days?

They ought to give you the cash back and it really doesn't matter if it's 1 day or 1 minute in between.

I made two reservations within 10 minutes.
After contacting the customer service three times, finally I got most of the missing ones (except one) posted. Their customer services are fast and responsive. But their tracking/programing system need improvements.
Update 7/31/2012: Several days ago, the customer services made the cashback available.
Today the cashback disappeared again.
POOR topcashback support!

I made two reservations within 10 minutes.
After contacting the customer service three times, finally I got most of the missing ones (except one) posted. Their customer services are fast and responsive. But their tracking/programing system need improvements.

Yes TCB is very poor at tracking. None of mine were tracked, which is really hopeless.

Park Plaza has a 5% on TCB, has anyone had success booking through radisson for 10% on a Park Plaza stay.

Park Plaza has a 5% on TCB, has anyone had success booking through radisson for 10% on a Park Plaza stay.

I used Mr Rebates, which also has 5%, and it correctly tracked it after the stay. It has been in pending mode for almost a week.

What's the current turnaround time on Support tickets getting resolved?

I filed a cashback claim on 06/22 for my missing Park Inn stay. The stay was completed on the 07/07. The claim status now says: "On Hold. We will automaticly submit this to the merchant after 02 Aug 12." It beats me why they have to wait that long to submit the claim after the stay.

TCB just removed a few of my referral cashback. Check yours.

i had 3 referral cashback, but it's gone now.

My referral was removed. Has anyone moved from pending towards payable? I had a stay June 18 that has been pending for a couple of weeks.

this is all pretty ridiculous. about half of everything i try to buy through TCB results in issues, and i have to spend time submitting claims and following up. I think I am about done with these guys. Their rep was on here giving updates and just disappeared. thumbs down!

My one and only referral disappeared as well. Topcashback is a disaster. 10% cashback should have set off warning bells but I was too greedy.

this is all pretty ridiculous. about half of everything i try to buy through TCB results in issues, and i have to spend time submitting claims and following up. I think I am about done with these guys. Their rep was on here giving updates and just disappeared. thumbs down!

I got a referral signed up, showed as signed up on TCB. AFAIK he bought USD1500 worth of Marriott GCs through my referral but nothing has shown yet.

My stays using TCB are still pending.

I got a referral signed up, showed as signed up on TCB. AFAIK he bought USD1500 worth of Marriott GCs through my referral but nothing has shown yet.

My stays using TCB are still pending.

I did the referral conga line thing for both me and my wife, neither the conga showed that ours were used for signup but we never received any referral $$ maybe those signing up didn't make a purchase. Mot much I can do about that, but the fact that I have to jump through all these hoops, and constantly follow up on transactions just to get the money, or the purchase to track (not just Club Carlson) is such a hassle. I am just tired of it. other sites don't have these issues. They have a lower rate, but if I only get 50-80% of the promised money, then TCB is NOT the best deal.

I know that to some extent this is the nature of the game we play, but if the other click through sites can get it mostly right why can't TCB? It is too bad because they advertise good rates, and I was willing to move my business there but such is life.....

I actually had a couple of transactions go payable. I was waiting to make one large cash out but a few days ago I noticed a message showing up on the payable transactions that said the following:

Unfortunately the following transactions can’t be included in your payment as since it became ‘Payable’ there has been a reporting inconsistency for this transaction. Please can you check this later at which point we hope to have it resolved and included in your payout. If you don’t believe you still qualify for this transaction, please click the ‘Cancel Transaction’ button

Really not too impressed with this service so far. Oh - and I had two referrals disappear as well.

One of my referrals just disappeared as well. :td:
I have tickets open for a number of ClubCarlson bookings which aren't being credited, even though TCB can see that the bookings were made since the confirmation #s are listed among my transactions! :confused:
Heaven knows when any of the money owed will actually become payable.
So far TCB has shown a lot of hype, but not much in the way of deliverables. Not really an incentive to keep using them.

Both my referrals disappeared too. One was in the payable section-that was for my husband's Radisson night. The other was for my Conga referral which was in the confirmed section. I was waiting for that one to move to payable then was planning to cash out and be done with it as this mob has just been too unreliable with the tech side of their program. I sent them a support ticket-actually opened up an old one from the first time my husband's referral disappeared. I got an auto-email with my referral link.

I used Mr Rebates, which also has 5%, and it correctly tracked it after the stay. It has been in pending mode for almost a week.
Totally agree with you.
Should just use Mr Rebates which gives same amount of cashback but more reliable.
Topcashback is neither top (now same 5%) nor reliable.

Both of my referrals have disappeared :td:

My $98+tax stay shows payable $0 ... is it because I used the AAA rate?

Both of my referrals (which had met their spending requirement) disappeared today, along with one of my Radisson stays. This is in addition to my Park Inn stay that never appeared in the first place.

I'm starting to lose confidence in TopCashBack.

I'm starting to lose confidence in TopCashBack.

+1

I have 2 stays on pending, one has reported. Put it this way, I won't use them until I have got my cash back.

I wonder what happened to that Topcashback rep that was on here a while back. Haven't seen or heard from her.

Between her disappearing act, and the complete non-existence of the site's customer service, it feel like their big U.S. expansion was just a scam.

I wonder what happened to that Topcashback rep that was on here a while back. Haven't seen or heard from her.

Between her disappearing act, and the complete non-existence of the site's customer service, it feel like their big U.S. expansion was just a scam.

+1.
10% for Radisson was nice. But if we don't get it... :)

4 stays tracked to Topcashback disappeared, I got two emails saying merchant declined cashback.....

Two of my Clubcarlson claims that were showing as "pending" have disappeared. As has my "refer-a-friend" bonus.

So Scammy

Two of my Clubcarlson claims that were showing as "pending" have disappeared. As has my "refer-a-friend" bonus.

So Scammy

You can contact them through FB:
http://www.facebook.com/topcashbackUSA

I wrote to them about my referral.

All topcashback transactions are gone. This is the worst cashback tracking site ever. Should start filing BBB complaints now.

I just tweeted to @Top_CashBack, and I would encourage everyone else who is getting reamed to do so also. Let people know that these guys can't be trusted.

I just had all of my pending transactions go from confirmed to payable (including one transaction that had disappeared and I had sent a support ticket query).

Still missing the two referrals that had been showing up earlier.

I just had all of my pending transactions go from confirmed to payable (including one transaction that had disappeared and I had sent a support ticket query).

Still missing the two referrals that had been showing up earlier.

Same with me I was reading hear about how it was not showing at all on OP's page so I went to TCB and it is in the payable. Now we will see if they send it. I have my wifes and mine to get refunded. It is only the R and CI&S payment. The PI payment has been taken off and that was my largest spend.:mad:

mine all went to payable too, but they are payable ay $0.00 with this note:

Info
If your transaction is now showing as Payable at 0.00, this generally means that the merchant has declined the transaction or informed us that the purchase made is not eligible for cashback.

We are not told the reason for this at this stage but it may include one the following:

You cancelled or returned the order or part of the order

You used an unauthorised promotional/voucher code not published by Top CashBack

You did not meet the merchant’s terms and conditions (see merchant’s page)

You asked for a quote but didn’t make a purchase

You used a saved/renewal quote to make your purchase

Should you see no reason for the merchant making this decision and are not affected by any of the above, please submit a Missing CashBack Claim using the form within the Customer Care Section.


same crap that happened in June that I had to open claims for. Tired of this bait and switch, wish that they would just DO THE RIGHT THING.

My referral also disappeared. :(

I got a reply to my support ticket they are hoping to restore all the referrals by next week. I just hope they do it. They have the worst IT support I have seen in a program. I don't understand why my conga referral was sitting in "confirmed" for several weeks in the first place. Maybe they only shift things over to payable once a month?

mine all went to payable too, but they are payable ay $0.00 with this note:

Info
If your transaction is now showing as Payable at 0.00, this generally means that the merchant has declined the transaction or informed us that the purchase made is not eligible for cashback.

We are not told the reason for this at this stage but it may include one the following:

You cancelled or returned the order or part of the order

You used an unauthorised promotional/voucher code not published by Top CashBack

You did not meet the merchant’s terms and conditions (see merchant’s page)

You asked for a quote but didn’t make a purchase

You used a saved/renewal quote to make your purchase

Should you see no reason for the merchant making this decision and are not affected by any of the above, please submit a Missing CashBack Claim using the form within the Customer Care Section.


same crap that happened in June that I had to open claims for. Tired of this bait and switch, wish that they would just DO THE RIGHT THING.

+1. Mine all went payable (and the Park Plaza ones show the proper 10% instead of the 5% they've been showing) but now they all have the little exclamation mark and the same note copied above. Sux.

I just tweeted to @Top_CashBack, and I would encourage everyone else who is getting reamed to do so also. Let people know that these guys can't be trusted.

That's TCB.co.uk

This one is for TCB for the US: http://twitter.com/TopCashBackUSA

That's TCB.co.uk

This one is for TCB for the US: http://twitter.com/TopCashBackUSA

Thanks I wasn't aware of the US twitter profile. Just placed my tweet there.

Yeah, I was waiting for all $25 or so to go payable,
and now everything is set to $0.00.
Almost not worth the trouble.

Thanks I wasn't aware of the US twitter profile. Just placed my tweet there.

Can't see your tweet unless I click to see the followers of TCB, so people can't really see your tweet.

I wrote on their wall on FB and FB is much more visible.

I think it's growing pains and interactions with club Carlson. I have every one of my may and June, claims with plastic jungle, both buying and selling GCs in payable. Julys are pending for proper amount. My club Carlson are more sketchy. If you click on earnings by date, I can see that my first ones did not post properly and were resubmitted without any action by me. I have a couple that are now payable, and some others that are still screwed up. My husbands stay from last week is showing the proper amount and pending. I suspect they have the club Carlson thing fixed but have two months of screwed up accounts that happened to coincide with the promo. I suspect patience is key here and from what I can see, it takes two months from purchase to get cash back.

My two referrals that had disappeared just showed back up and now show payable. Unfortunately, I requested a cash back yesterday so I have to wait two weeks to do another one but this is a positive development.

Totally agree with you.
Should just use Mr Rebates which gives same amount of cashback but more reliable.
Topcashback is neither top (now same 5%) nor reliable.

Mr. Rebates also gives you $7.50 welcome bonus. There seems too much hassle involved with TCB. I'm also getting the $0 payable note that everyone is complaining about recently. My prior cashback claim is also in limbo.

Can't see your tweet unless I click to see the followers of TCB, so people can't really see your tweet.

I wrote on their wall on FB and FB is much more visible.

i wrote on the wall on FB too. not sure why my tweet isn't showing up.

i wrote on the wall on FB too. not sure why my tweet isn't showing up.

I got a reply from them -FB is useful because once you have anything on their wall, it's visible to everyone.

Both of my referrals have disappeared :td:

My $98+tax stay shows payable $0 ... is it because I used the AAA rate?

I didn't contact TCB, but my referrals have now re-appeared under "Confirmed." My $98+tax stay still shows as $0 payable though ...

TCB is a joke, it is a constant rotation from pending, confirmed, payable. Everytime I log on, they change status.

I have stays as far as May, and there are duplicate entries, some have zero balances, some show the 10%, they have reverted from payable to pending!

None of my park inn show up. Was that resolved?

I got a reply from them -FB is useful because once you have anything on their wall, it's visible to everyone.

did they reply back when you responded?

did they reply back when you responded?

Yep.

TCB is a joke, it is a constant rotation from pending, confirmed, payable. Everytime I log on, they change status.

I have stays as far as May, and there are duplicate entries, some have zero balances, some show the 10%, they have reverted from payable to pending!

None of my park inn show up. Was that resolved?
Mine are all over the place too. The "confirmed" referral came back (has been "confirmed" for well over 30 days) and the "payable" one is still missing.

I bet when they put the referral bonus back to $5 from $10, that's what wiped the $10 referrals and they take waaaaaay too long to put items in the "payable" section.

Yep.

did they resolve the issues for you? I got a response too, but did not want to place my userid in a public forum, and replied asking for an email to send it to.

did they resolve the issues for you? I got a response too, but did not want to place my userid in a public forum, and replied asking for an email to send it to.

Not yet, I asked them about my referral sign up thing. I know my referral bought $1500 Marriott GC and all TCB shows was that someone signed up and not bought anything. I haven't heard from them yet.

I also don't like my userid to be displayed at FB so I'd probably send them a PM there later.

Not yet, I asked them about my referral sign up thing. I know my referral bought $1500 Marriott GC and all TCB shows was that someone signed up and not bought anything. I haven't heard from them yet.

I also don't like my userid to be displayed at FB so I'd probably send them a PM there later.

I got a reply back from my request for an email. I have sent them my userid and details on what is wrong. I will report back on what happens. crossing my fingers.

And here I thought TCB fixed everything. I just checked my account after a few weeks and noticed some stuff that was waiting to be payable is now showing up as $0.00. Filed another missing cashback claim (like that's going to do anything).

What a joke. I will never use this shady site again. Let the real cashback sites get my business.

i thought it was just me with my cashback amounts going up and down somewhat randomly.

i think the plan will be to cash out as soon as i can and never use these clowns again until there are consistent reports they get it right

i thought it was just me with my cashback amounts going up and down somewhat randomly.

i think the plan will be to cash out as soon as i can and never use these clowns again until there are consistent reports they get it right

I think TCB knows and maybe that's why they are not letting everyone get the $.

Hehe, all my payables are $0.00. What a waste of time.

Yeah same here mostly. Big disappointment. I have about 30 payable out of 60.

It appears both my Country Inn & Radisson stays were declined, and the Park Inn didn't even track.

The referrals have reappeared as pending.

I submitted a missing claim on the Park Inn on July 10th and they said it's "on ice".

I just submitted missing cashback claims on the Radisson and Country Inn stays.

Has anyone had one of their stays go to $0 (declined), filed a claim, and actually gotten the cash back reinstated?

I used this a few month ago to book both country inn and radisson. They showed up in my account and that I earned about $30 for 6 different reservations. Apparently they were denied and I will not get paid for them. I should have used bigcrumbs where they pay monthly and it is a sure thing. Yes I submitted a ticket and never heard back from them. I have had nothing but problems with Top Cash Back.

I used this a few month ago to book both country inn and radisson. They showed up in my account and that I earned about $30 for 6 different reservations. Apparently they were denied and I will not get paid for them. I should have used bigcrumbs where they pay monthly and it is a sure thing. Yes I submitted a ticket and never heard back from them. I have had nothing but problems with Top Cash Back.

I regretted that too, I should have used the others (mr. rebates gives 5% cash back). Anyway lesson learned :td:

Same here. All my transactions were declined after a month of "pending" status. There goes $100...I seriously should have just stayed with other cashback sites and not signed up for TCB after reading about there on this forum. :mad:

I just got a reply to my email to TCB which was prompted via a facebook post. They indicated that Natasha will be back on here shortly to give us some updates, and in mine and my wife's cases they are looking into it and promise to have a response for me in 24 hours.

I sent a PM via FB to them today, let's see what happens.

I bought my Marriott Gift Card through Mr. Rebates (they are offering the same 5% as TCB) today - I don't dare to risk $45 for using TCB.

Has anyone had one of their stays go to $0 (declined), filed a claim, and actually gotten the cash back reinstated?Not me, they just ignore the problem,
keeping my $30 or so for themselves is my best guess.

Mine are all over the place too. The "confirmed" referral came back (has been "confirmed" for well over 30 days) and the "payable" one is still missing.

I bet when they put the referral bonus back to $5 from $10, that's what wiped the $10 referrals and they take waaaaaay too long to put items in the "payable" section.

The payable referral came back and I quickly redeemed the $20 (Radisson + referral) to Paypal, though nothing has shown up in Paypal yet. I am still waiting for the confirmed referral to transfer to "payable" so I can claim the money.

Mine are still $0 payable/pending, and the park inn stay back in July didn't even post. I filed missing claim and nothing happened. My referral never shows up with information, TCB claims that he signed up but has done nothing else. :(

mine all went to payable too, but they are payable ay $0.00 with this note:

Info
If your transaction is now showing as Payable at 0.00, this generally means that the merchant has declined the transaction or informed us that the purchase made is not eligible for cashback.

We are not told the reason for this at this stage but it may include one the following:

You cancelled or returned the order or part of the order

You used an unauthorised promotional/voucher code not published by Top CashBack

You did not meet the merchant’s terms and conditions (see merchant’s page)

You asked for a quote but didn’t make a purchase

You used a saved/renewal quote to make your purchase

Should you see no reason for the merchant making this decision and are not affected by any of the above, please submit a Missing CashBack Claim using the form within the Customer Care Section.


same crap that happened in June that I had to open claims for. Tired of this bait and switch, wish that they would just DO THE RIGHT THING.

Mine are also payable at $0 with the same note (well, the one's that have tracked). I sent TCB a message and inquired about the note and this situation. Their response was that Radisson purchases initially track at $0. Not exactly an answer to my question. So, I have sent a follow up message re-asking about the note. We'll see what happens.



It appears both my Country Inn & Radisson stays were declined, and the Park Inn didn't even track.

The referrals have reappeared as pending.

I submitted a missing claim on the Park Inn on July 10th and they said it's "on ice".

I just submitted missing cashback claims on the Radisson and Country Inn stays.

Has anyone had one of their stays go to $0 (declined), filed a claim, and actually gotten the cash back reinstated?

I'm in the same boat as you. This back and forth is ridiculous!

account 1:
referral disappeared, contacted them, reappeared.
2 stays tracked (Country Inn and Radisson)and confirmed with $0 payable
3rd stay at Park Inn still missing

account 2, 3, 4: stays at Park Inn and Radisson not tracked still corresponding back and forth with topcashback.

It does look ridiculous: claims were submitted, then asked to confirm which hotel, now asked to forward reservations (why don't they ask for them when the claim is filed?) - I guess to drag the time. My correspondence is already at almost 2 months. Plus, confirmed trackings with correct $ amonts show $0 payable?!

In my correspondence with the TCB people, they said that Radisson stays will initially track at $0.00 and payable, and not to worry that they will eventually go payable at the correct amount (which they are tracking at). My referrals are back, and they also said they are submitting for my missing Park Inn stays.

If they are able to iron out the kinks and things go to payable, I'm willing to give them a pass on the hiccups. I guess we'll see what happens.

For me, I got 2 Radisson payable now, Park Inn still missing.

For my referral - it's absolutely unprofessional - he signed up via PM here at FT so I don't really know who he is. They asked me for his email address so they can see - it's ridiculous because they ought to be able to see. They claim that there is no referral bonus because that account is inactive (I know he ordered something big through TCB).

So no referral bonus for my referral and no Park Inn - it's so tiring to write to them all the time.

How many times do I have to resubmit the same claim? Jeez...

How many times do I have to resubmit the same claim? Jeez...

When I submitted my PI stay they mistaken that was my Radisson stay that has been posted as $0 payable :mad: (they have different ressie numbers) because the amount was very similar.

So I had to tell them 'again'.

Reporting back: 3 accounts were offered a manual adjustments for Park Inn hotels which became payable immediately.

I'm in the same boat as others where mine showed payable and now its back to $0
Has anyone successfully got any cash back from this site?

Reporting back: 3 accounts were offered a manual adjustments for Park Inn hotels which became payable immediately.

I got the same message as well, they claim that it will become payable. How long did yours take to become payable?

Thanks in advance!

i got some claims adjusted manually, and have already pulled the money. There is still one (the biggest of course) that they say is tracking normally, but to me it appears to be following the same pattern as the others.

It is mind numbingly slow to have a back and forth once per day to resolve issue like this. This could be explain/understood/and resolved if desired in a 10 min phone call. The ticket communication takes weeks.

How many times do I have to resubmit the same claim? Jeez...

i would venture to guess a dozen, or until you give up. :) Keep trying some are being settled manually.

I got the same message as well, they claim that it will become payable. How long did yours take to become payable?

Thanks in advance!

As I wrote in my post which you quoted - almost immediately, same or next day.:)

I'm in the same boat as others where mine showed payable and now its back to $0
Has anyone successfully got any cash back from this site?
Yes, after a LOT of messages back and forth, I did get $20 in my Paypal acct from the Radisson stay in May and referring my husband who also got his $10 Radisson stay. My other conga referral is now payable but I can't request payout until 2 weeks from date of last request. I think the company means to be honest but their IT dept has a lot to learn about script writing because everytime they change the bonus, they wipe out previously earned bonuses.

Yes, after a LOT of messages back and forth, I did get $20 in my Paypal acct from the Radisson stay in May and referring my husband who also got his $10 Radisson stay.

So I guess that more than three correspondences? Because that's where I'm at with Topcashback...

So after reviewing all 197 posts in this thread, I see that some have gotten credit under the radisson link for park inn stays and some have not, so first question is, are you supposed to get credit for PI stays under radisson. or is it just a loophole? I have has 3 paid stays, sent a ticket for one, no response, just the standard text, have not seen the other two post and have not sent ticket, but it is pain to chase these $$ for Radisson, I have no faith in chasing PI.

So after reviewing all 197 posts in this thread, I see that some have gotten credit under the radisson link for park inn stays and some have not, so first question is, are you supposed to get credit for PI stays under radisson. or is it just a loophole? I have has 3 paid stays, sent a ticket for one, no response, just the standard text, have not seen the other two post and have not sent ticket, but it is pain to chase these $$ for Radisson, I have no faith in chasing PI.

You might have missed one post by TCB's rep here on FT - she confirmed that PI are also part of the cash back too.

I got my first payment 'on the way', unfortunately it's a paypal e-cheque = fees 3.9% + 0.3 USD.

Since the payment is from the US I have to pay for cross border transaction fee. It has never happened to me with other cash back companies :(

It's misleading when they said 'free payout'.

I am having many of the same problems mentioned here for my Radisson stay. First, no cashback shows up. After I submit a claim, it properly shows up. Then, payable is $0.00. Now I have just sent them a message to ask why payable is $0.00.

It looks like they are intentionally doing this to drag it out in the hopes that people just give up. I don't think they intend to pay up, just keep my money that they get from Radisson. This just confirms in my mind that topcashback is a scam. I encourage everybody to avoid them like the plague in the future, if everybody does this, they'll die.

I wonder if the numerous bloggers that pushed FTers to topcashback are collecting kickbacks of some sort, they couldn't have been this ignorant.

I think some FTer really push TCB so much that I think they might have something to do with it. I can see that they have some good idea about fair play that they don't earn $ on your cash back. I don't think their business model works - it's not enough to support a site through ads.

I still have mine $0 payable, and according to them I have to wait 30 days. So I'll give it time since the other cash back companies have a 45 days pending time.

I got my first payment 'on the way', unfortunately it's a paypal e-cheque = fees 3.9% + 0.3 USD.

Since the payment is from the US I have to pay for cross border transaction fee. It has never happened to me with other cash back companies :(

It's misleading when they said 'free payout'.

If you're in the US, you can transfer it to a bank account by ACH for free. Requesting a cheque sent out does cost money. I'm not sure what country you may be from but a way around it could be to transfer it to another Paypal account (yours or someone else perhaps) for free. That Paypal account can be in your own country and from there, you may have a way to get it for free. For instance, I'm assuming Canadian residents have a similar ACH/EFT option for free.

As an update, I'm happy to report that I eventually did get the rebate from my Park Inn stay. At first, it didn't show up but now the correct amount appears under the "Payable" column. My other stays at Country Inn and Radisson are also showing correctly as Payable. Before that, they were showing as $0 under Payable but apparently that's normal and eventually, the correct amount shows up. Good luck and have patience.

It's weird to get a message from Paypal TCB to tell me not to ship my goods until the money is in my account.

Couple of months ago a guy from ebay had to reimburse me for sending the wrong item he sent to me back and paypal charged me for that! I have a personal account and now you can't even get a personal account in Sweden anymore! Once you set it up, it's premier account.

I thought it's free to send money through paypal.

Today they just manually credited $8.50 to my account for the Park Inn stay and it went payable immediately.

I also noticed one of my referrals went away while the other became payable.

Seems like they have some serious glitches in their system, but they appear to at least be trying to straighten everything out. I have a Paypal payment coming my way, so once it lands I'll be happy for the time being.

After submitting missing claim tickets and sending copies of confirmation emails, TCB offered a manual adjustment for all my Park Inn stays. Upon accepting the offer, the cash back was instantly credited to all accounts and payable.

Missing cash back claim tickets were also submitted for most of my Radisson and Country Inn stays as well; however, they have now all tracked. They initially showed up as being payable at $0 with a note about the merchant denying the transaction. But now there is a second tracking for each of the stays showing the correct cash back amount. I am now just waiting for these transactions to become payable.

I was told by TCB that transactions from this merchant (Club Carlson) normally track and post as payable at $0 with the little note about the transaction being denied. However, a second tracking will take place sometime after the stay and show the correct cash back amount and that is the transaction you should pay attention to. (I guess it would make too much sense to have the payable at $0 transaction disappear at this point. They must want to keep you guessing.)

So, after some fuss and much confusion, all my transactions now seem to be headed in the right direction. However, after I receive my cash back I don't think I will be using TCB in the future. Their tracking system is just too confusing and you need to jump through too many hoops to get your money.

The following are the transactions for my wife and me through TCB:

Park Inn (Wife) 5/25-5/26 = Not tracking, support ticket sent with all information, denied. Added cut/paste from Club Carlson account, waiting.

Country Inn & Suites (Wife) 5/26-5/27 = Tracked and paid

Park Inn (Self) 5/27-5/28 = Not tracking, support ticket sent with all information, denied. Added cut/paste from Club Carlson account, waiting.

Radisson (Self) 6/16-6/17 = Tracked, confirmed with proper amount, two-weeks ago went Payable $0 but still with proper confirmed amount. Sent support ticket, told this is tracking normally.

Country Inn & Suites (Self) 6/23-6/24 = Tracked, confirmed with proper amount, two-weeks ago went Payable $0 with no confirmed amount.

Radisson (Wife) 7/12-7/13 = Tracked, confirmed with proper amount, two-weeks ago went Payable $0 but still with proper confirmed amount. Sent support ticket, told this is tracking normally.

Park Plaza (Self) 8/6-8/7 = Tracked, confirmed with proper amount.

Park Plaza (Wife) 8/6-8/7 = Tracked, confirmed with proper amount.

Referrals (Self) = 2 of 2 appeared and became payable.

General thoughts:

I have no problem with it taking 3 months to pay out, as that is roughly FatWallet's schedule as well.
My HUGE issue is with having no idea if it is tracking properly because their grid makes no sense.
On top of that, two of eight stays have not even shown up in three months despite my opening a ticket on them. One additional stay does not appear to be tracking properly.
It appears that you can only file support tickets on passthrough clicks with the last 100 days and can only ever open a ticket on a passthrough click once.
Both referrals paid out, which is nice.


Overall, if I get my payments within 90 days of staying I will be satisfied, despite the hassles of tracking and complaining. In that case I'll consider future TCB purchases if it is advantageous. Otherwise I'll get my money and not return.

After declining my stay credits and seeing $0 payable 2 weeks ago, I just happened to go on the site again and saw I had $30 payable credit, which I promptly withdrew. I still have another $70 in confirmed credit that's been pending since 2 months.

Glad to see they are at least making a constructive effort in sorting things out. ^

all of my and my wife's CC stays are finally sorted. Through a combinations of normal payout, claim tickets, and manual adjustments, and my final payout which I was told would pay out ok (and I doubted, but it cleared today to payable) I am 100% for payouts. I have to wait another 10 days to pull the final payout because I made a paypal withdrawl 4 days ago. Hopefully the money is still payable.

All in all, this has been a slow, convoluted, and painful process, but TCB made sure it was right in the end (though it took a lot of prodding on my end). Kudos to them for that. On the other hand their tracking system could use some MAJOR improvements.

If you haven't gotten your payouts keep plugging away and be patient and it will probably be resolved.

Thumbs down to TCB. Pretty disappointed about this runaround.

Anyway, submitted my claims.

Had the same thing happen to my Country Inns and Suites stay, tracked at $9 then a month after just wiped to zero. Have tried filing a claim dozens of times but every time the form errors out saying I'm missing info that I've filled in, hence can't file the claim.

Is there another way to get in touch with TCB? An email address that I can't seem to find on the site maybe? Do they have a US twitter...I can't find them

Edit - found "service ticket" and submitted one, hope this works for a response.

Is there another way to get in touch with TCB? An email address that I can't seem to find on the site maybe? Do they have a US twitter...I can't find them

Facebook.

Had the same thing happen to my Country Inns and Suites stay, tracked at $9 then a month after just wiped to zero. Have tried filing a claim dozens of times but every time the form errors out saying I'm missing info that I've filled in, hence can't file the claim.....

As it was explained to me by TCB, the stay is supposed to track at $0 when it passes to the column "Payable." Before that, the correct amount should have been reflected when it was under the column "Confirmed." It stays as $0 under Payable for a while until it eventually the correct cashback shows up and then you can cash it out. That's how it turned out to be in my case. You just have to be very patient. The whole process took me almost 2 months to get the cashback.

Mine has also become payable (after going to 0.00 like everyone elses) without any emails or other communication to them, I've claimed the $10 referral and the 3 Raddisson stays are now payable but I can't claim them yet as I claimed my $10 referral last week. It does seem like they are slowly getting their act together.

I got one and filed a dispute for the other. Answer came back and refiled as the reply was incorrect. I have too much else to do then to fight over 13.00 There are many better cashback companies out there and they will get my business.

My only remaining non-payment was for a Park Inn stay, so I just went to check the status of that claim. I was given the option to "Nudge" which I clicked and then was immediately offered the option to close the claim in return for a credit equal to the amount of my claim. I accepted and the credit immediately showed up in my account as payable. All of my other payments, including a few non-hotel ones have now been paid.

My husband then tried to do the same with his account, since he was only missing the Park Inn. He also 'nudged' and was made an offer to close the claim for a credit equal to the amount of his claim. He accepted. His credit hasn't shown up in his account yet, but it has only been ~ 5minutes. Based on the experience I had with my account, I am hopeful that TCB is getting everything together and it will all work out. My husband's other hotel stays paid out fine.

After two stays booked in June, and after much of the $0 hassles like everyone else has reported I finally received my funds, albeit two months later. For $33 I don't think it was worth the hassle. I will be very reluctant to use tcb again.

My husband's last claim (Park Inn) moved to payable and paid out and mine did earlier so all is good

Still have not seen any word of my park inn stays. Everything else has posted though. Honestly, way too much trouble and I won't be using TCB again after this. I doubt I will ever get the $13 or so from the Park Inn..but whatever at this point.

All of the stays between my wife and I were finally credited via manual and normal routes, I just pulled the final dollars out today. whew, that was an ordeal.

Mine are not payable yet :( it has been 2 months now since my stays.

Mine are not payable yet :( it has been 2 months now since my stays.

nacho. you posted on their facebook page right before me. Have the not contacted you and put you in touch with someone to work with? If not I would try again. They got me in touch with Ryan Capewell. It was slow as we had to do communication through tickets, but he got me sorted, and did manual adjustments where he saw problems.

nacho. you posted on their facebook page right before me. Have the not contacted you and put you in touch with someone to work with? If not I would try again. They got me in touch with Ryan Capewell. It was slow as we had to do communication through tickets, but he got me sorted, and did manual adjustments where he saw problems.

I did, they sorted out the Park Inn stay, and then yesterday I sent another ticket off and told them that it's still not payable - here's what they replied:

I'm terribly sorry that your transactions have still not reached Payable, but unfortunately we're still waiting for the merchant to pass the cashback to us. It generally takes 8-12 weeks from the stay date of your transaction; but in some instances can be as fast as five weeks, and in others longer than three months.

Therefore as it has only been 2 months since your stay date, could I please ask you to allow a further 4 weeks for your transaction to progress from Confirmed to the Payable status. Also, I have looked into your transaction and can see that they have recently progressed to Confirmed (13/08/2012) we would therefore expect your cash back to progress shortly.

I do understand the pending stage, but taking 12 weeks to get cash back is a bit long :td:

Some paid. Some not. Still a joke.

Some claims still stuck on pending status and not yet paid. :mad:

The 3 claims that were paid and withdrawn by me using ACH bank transfer have also gone missing. I've yet to see it in my account.

Claim ticket for missing ACH transfer has been "under review" for over a week now.


This site is a complete joke.

I'm going to agree that I will not be dealing with this company in the future. It was a total hassle getting them to pay me the money they owed me. The rubbish they came up with was ludicrous. In the end, they paid me what they owed me, but it was a several month fight. Never again. I'll stick with the Ultimate Rewards mall, etc....never a fight with Chase, ever.

I'm going to agree that I will not be dealing with this company in the future. It was a total hassle getting them to pay me the money they owed me. The rubbish they came up with was ludicrous. In the end, they paid me what they owed me, but it was a several month fight. Never again. I'll stick with the Ultimate Rewards mall, etc....never a fight with Chase, ever.

At least they did pay you - mine are still stuck in pending stage. It has been for 2 months now :(

You can't really do anything about it since Mr. Rebates has a 90 day policy for hotel stays also. For me the worst about TCB is the really poor tracking - I can't see if I'm tracked or not.

Horrible.
I give up.
Back to ebates for me - they've been completely reliable

I see Quidco are also doing 10% cash back, I have used Quidco for a while whilst booking with Radisson, previously at 4% cashback so big bonus. They have always been slow payers but get there in the end, I never expect cash back site cash back until I see it in my account and will always chase if it doesn't track properly.

So with my next stay of combining 10% cashback and the triple points for B&B looking good for a bumper payout in cash and points!

Ive had trouble claiming my rebates they take to long to populate also. I guess this is expected.

I've supposedly got a $15 payment sent to Paypal; when I log onto Paypal; there's no evidence of it. No trace of anything, and Topcashback says "it's paid".

Has anyone else experienced this?



This email confirms that the Pending eCheck you have received for $15.00 USD from payments@topcashback.com has cleared.

To claim your money for this item, just click here and complete the one-page registration form:

https://www.paypal.com/ca/links/uni/em=info@centrex.ca

You may withdraw your money at any time by requesting a check or by making a direct deposit to your bank account. You can also send the money to your friends.

PayPal lets users send money to anyone with an email address.

Note: If you already have a PayPal account, be sure to log in at the PayPal website, select the "Profile" subtab of the "My Account" tab and add this email address to your PayPal account. The money will then be credited to your account.

Sincerely,
PayPal

I have requested payment to paypal on aug 17, so did my family. Still no transfer to paypal. Stated that last day to transfer was Sep 14.

is cashback valid also with F&F rates?

Wow, I've been away from this thread for awhile. I just noticed TCB has the first line with my proper Order ID (Radisson Confirmation Number) etc showing the $0.00 Cash Back.

You gotta file a claim in 100 days and coincidentally today is day 99 and the first I took a look. I'll post back if/when TCB adds the correct second line and the 10% cash back, wish me luck.

Logged in recently to find, to my surprise after all this time, that all my Radisson and C&I cashbacks had finally posted, including a couple which I had opened a couple of tickets for. Promptly asked for the money to be transferred and my Paypal is showing the transaction.

This whole process was a lot more complicated/annoying than it should have been. After all this, I really don't think TCB has made a good case for why I should use it for online cash back...

I finally got my $ out of TCB - let's see if it's going to be in my paypal account.

Status for my wife and I:

Two referrals, paid.
Two Radisson, paid.
Two Country Inn, one paid, one untracked (ticket opened 1 month ago).
Two Park Inn, one paid (after opening ticket and manually paid), one untracked (ticket opened 3 months ago)
Two Park Plaza, paid.

Facebook message sent last Friday. No reply. Facebook wall posting Tuesday, got reply that they would look into it.

All my cashback has posted and is also on it's way to my paypal account.

Outside of the weird "tracking at $0.00" think, TCB has done right by me. I've gotten all my money and only had to submit a ticket for the Park Plaza stay which they did a manual payout for me.

I finally got my $ out of TCB - let's see if it's going to be in my paypal account.

Good for you. I know you were having issues. It shouldn't be this hard. I am not throwing any more business their way. It is way to much hassle to get the money!

Ditto.

My cash request basicaly went into the ether for weeks. I've had to start the request process again

I estimate this has been about a 100-step process so far.

Topcashback is just not worth it.

I finally got my 10% from my park inn stays. So, it took forever and I won't use them again, but I DID get paid for all my stays finally.

I finally got my 10% from my park inn stays. So, it took forever and I won't use them again, but I DID get paid for all my stays finally.


Same. FINALLY got paid on all my stays after 3 months.

Not sure what was all the fuss here. All my stays posted just fine, although were not tracking correctly at times. Money deposited using echeck to my PayPal account twice. I think that people should sometimes just chill out and just wait bit more. I have zero problems using TopCashBack in the future as long as their pay out rates are competitive.

Not sure what was all the fuss here. All my stays posted just fine, although were not tracking correctly at times. Money deposited using echeck to my PayPal account twice. I think that people should sometimes just chill out and just wait bit more. I have zero problems using TopCashBack in the future as long as their pay out rates are competitive.

+1 Except when:

I have referred another FTer to join TCB and they refused to pay me referral because his account is inactive. It difficult to see when someone signed up like other CB programmes.

Also when there is no proper tracking tool it's difficult for us to prove that we did shop through TCB. All my 3 CC stays were not tracked - so it boils down to their words against my word - to be it's too risky.

Not sure what was all the fuss here. All my stays posted just fine, although were not tracking correctly at times. Money deposited using echeck to my PayPal account twice. I think that people should sometimes just chill out and just wait bit more. I have zero problems using TopCashBack in the future as long as their pay out rates are competitive.

The fuss is that other people had completely different experiences. I still have two stays out of four that have not been credited. One is from over four months ago that has never tracked at all and has had a ticket open for three months and has twice been sent to the merchant. The other, from three months ago, tracked fine for a couple of months and then just disappeared without a word. I filed a claim on the second one and it is also being sent off for investigation. If it was tracking properly with the correct amount and confirmation, and I stayed and paid, why was it not credited?

If the stuff never tracks, why would TCB ever pay it? If the stuff actually stops tracking and disappears, why would TCB pay it? They would not. Sitting back until it is too late to file a claim is unlikely to get any useful results. I didn't file tickets just because it was taking too long to pay out, I filed tickets because they were not tracking the purchases at all. Waiting three months for cashback in no big deal, not getting paid at all is.

TCB if you are listening:
your tracking system sucks
your ticketing system sucks
your payout success rate sucks


get these fixed and you might be in business

until then good luck

I'm mostly using the UK site and have 100% success rate - true, I have to file missing cashback claims often, but then it seems to go thru nicely.

TCB if you are listening:
your tracking system sucks
your ticketing system sucks
your payout success rate sucks


get these fixed and you might be in business

until then good luck +1

I went back to fatwallet because I have NEVER had any issues with them. I booked alot of different stuff (priceline bidding, online purchases, etc) and I am 100% for them paying out. I don't mind waiting their required waiting time but I never had to do anything further.

I have 4-5 claims with topcashback and my wife also have 4-5 claims that show big fat ZERO's for payouts. :mad:

I rather have 3.5% from FW that is reliable than 8-10% where I have to hassle on getting payouts.

Just booked approx $86 Radisson (base) rate with FW. I shouldn't have to follow up with TCB just to get paid. FW always pays!!!

The fuss is that other people had completely different experiences. I still have two stays out of four that have not been credited. One is from over four months ago that has never tracked at all and has had a ticket open for three months and has twice been sent to the merchant. The other, from three months ago, tracked fine for a couple of months and then just disappeared without a word. I filed a claim on the second one and it is also being sent off for investigation. If it was tracking properly with the correct amount and confirmation, and I stayed and paid, why was it not credited?

If the stuff never tracks, why would TCB ever pay it? If the stuff actually stops tracking and disappears, why would TCB pay it? They would not. Sitting back until it is too late to file a claim is unlikely to get any useful results. I didn't file tickets just because it was taking too long to pay out, I filed tickets because they were not tracking the purchases at all. Waiting three months for cashback in no big deal, not getting paid at all is.+1

I rather take less with Fatwallet as they are 100% in payouts over the past several years. TCB is too much hassle. I don't have the time to pursue cash back with TCB but I will out of principle. My wife & I have several payouts with big fat "ZERO's" that I will have to hassle with. And all our points posted with ClubCarlson! I rather take that time and fill out CC applications for >$500 in travel value than deal with TCB. Easier to get lower rebates with FW and be done with it.

I am 100% payouts with FW and <20% with TCB. Guess who will get my future business. ;) FW of course!