LAN LANPASS - Bothersome LAN reconfirmations




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JohnnyColombia
May 15, 12, 9:19 am
LAN keeps sending me reconfirmation emails for non-existent flight changes, just got another this morning for a flight already reconfirmed.

The annoying thing is that the flight has not changed but it shows as pending confirmation on my booking. Now the page to reconfirm doesnt work either.

Two people flying on separate PNRs and the other guy has a complicated surname, bored already of having to look up PNRs, how to spell the other guy's surname then go to the website and reconfirm for fear that if I don't do so I will be denied boarding.

Glitch or what with this flight to LET?


Eastbay1K
May 15, 12, 9:37 am
I'd be thrilled to see my reservation still in their system, without changes. Glass half full, glass half full...:p

bingocallerb22
May 15, 12, 2:19 pm
What happened once for sure was that LAN changed a flight and the next day changed it back so, when I looked it was the same time / same flight, but they needed a confirmation of change because they had made a change.. well, two changes.


phlashba
May 16, 12, 12:41 am
Why do I never receive schedule change notifications? Well - besides the ones I receive here on FT?

JohnnyColombia
May 16, 12, 7:30 am
What happened once for sure was that LAN changed a flight and the next day changed it back so, when I looked it was the same time / same flight, but they needed a confirmation of change because they had made a change.. well, two changes.

Well both times for BOG LET I have been asked to confirm a change without changes, so does that mean they have changed it 4 times?

JohnnyColombia
May 16, 12, 7:33 am
Why do I never receive schedule change notifications? Well - besides the ones I receive here on FT?

I think LAN is still pissed at you for going to Uruguay when the rest of us went to the LANPASS breakfast in LIM. I suspect LAN will leave you out in the cold until they buy Pluna

bingocallerb22
May 16, 12, 9:08 am
Well both times for BOG LET I have been asked to confirm a change without changes, so does that mean they have changed it 4 times?

Happened to me on a BOG-SMR-BOG previously and recently they sent a flight notification change for an upcoming BOG-LET-BOG... maybe it is a LAN Coloooombia idiosyncrasy ;)

... or LAN hates you :D:D

JohnnyColombia
May 16, 12, 11:12 am
And again!

The return flight LET BOG has been "changed" to exactly the same time

Estimado(a) Sr(a). JOHNNY:

Informamos a Ud. que el horario del vuelo LA 3115 del día 6JUN saliendo desde LETICIA con destino a BOGOTA ha sido MODIFICADO.

El nuevo horario de salida de su vuelo es a las 14:10 hrs. el día 6JUN.
Por favor reconfirme su vuelo en www.lan.com/confirmatuvuelo
Lamentamos los inconvenientes que esta situación le pudiera ocasionar.

Esperando su comprensión, le saluda atentamente

LAN

I don't think LAN hates me, but I am starting to hate them somewhat



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