Online Travel Booking and Bidding Agencies - Weird phone call from online agency to "detect fraud"




arjunkc
May 10, 12, 12:25 pm
I booked a flight through an online website (which on second thought, I shouldn't have since it was only $40 less than the airline itself on a $1000 ticket). Right after they sent me the tickets and debited the amount from my credit card, they called me and said that they wanted me to spell out the details of my reservation over the phone because they suspected fraud. My flight was one-way, and it was their "policy" to do this.

It smelled fishy and they were kind of rude (please avoid getasap.com or alliance travel in the future - I should have listened to the stories on the other forums), so I told them to send me email. I read through their policies and agreements, and didn't find this fraud detection policy anywhere. I don't see why I need to reconfirm these details and refused to do so on principle.

They did issue me an eticket number and they've charged my credit card. Is there anything I can do to find out if they've cancelled my ticket or not, since I haven't heard back from them.


B1
May 10, 12, 12:50 pm
What if someone made a reservation on-line for a trip and had access to your credit card information. If the person requested tickets to be sent they would then be prepared to grab them for your mailbox. The whole thing would go through and you wouldn't know it. So to confirm that this was legit, they call the home phone number. It seems like a reasonable bit of caution to protect you as the credit card holder since the agency may have had some experience with this type of fraud. I remember getting charged every month by an agency in Istanbul and having the credit card reverse the fraudulent charges - so it does happen.

deltame
May 10, 12, 1:04 pm
You can call the company (customer service telephone number published on their website) to (1) inquire whether if it was indeed the company trying to reach you for that purpose and if it was then provide verification as needed (2) ensure your reservation is in good standing.

They did issue me an eticket number and they've charged my credit card. Is there anything I can do to find out if they've cancelled my ticket or not, since I haven't heard back from them.


cordelli
May 10, 12, 1:43 pm
Welcome to flyertalk.

You can confirm your ticket with the airline, but I would just call them back and say you were suspicious and didn't feel comfortable answering the person's questions because you were not sure they were calling from the agency (though it would be a pretty good guess for a fraudster to have known you just bought tickets)

This is one of those posts that could go either way.

Either you get called and don't want to answer, or somebody gets charged $1,000 for tickets they did not buy and is all upset nobody from the agency thought to verify a one way ticket on a debit card. They can't win no matter what they do.

B1
May 10, 12, 7:51 pm
You can call the company (customer service telephone number published on their website) to (1) inquire whether if it was indeed the company trying to reach you for that purpose and if it was then provide verification as needed (2) ensure your reservation is in good standing.
When I was fighting identity theft (a person had taken out a credit card in my name and was using it to get cash) I would call and tell the issuing bank that I had not requested the card and the next day, when it was cancelled, the thief would call them and have it reinstated. So by calling me at my home number, the bank could confirm the truth. By calling the credit card or airline, they have no way to know if you are the real person or the crook. Think about it.



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