Hertz - Gold Service Gone---What do I have to change?

Here is my problem. Have been gold club member for over 10 years, currently presidents circle. Up to about 4 weeks ago never had a problem. Since then three reservations made--and those of you with an eye for detail know that typically near the bottom of the reservation it says gold service confirmed.

These last three specifically say gold service not confirmed-one for LHR, KOA, and one at EWR. Picked up the first today, sure enough no name on the board. Guy at desk was helpful said could be expiration date and sure enough my first card in profile does have the same number but different expiration date. Went home, put in new date, and noticed there was a message that said billing address of cards must match address in profile--sure enough that card is also to my UK address not my permanent US address which is in gold profile. Made sure to add two other cards that had the same address as in gold profile but left the first (mismatched adress) card in there. Went to do another reservation for a US location tonight and got same gold not confirmed detail in the confirmation email?

What do I need to do to get gold service confirmed again? If the first card can't get authorized because address doesn't match would it not default to card two or three which do match? Do I need to delete card one altogether? Also is there a new process with the computer because I have had the card with the new expiration date and UK address in my profile for three years, have made several reservations this year with no problems even though in hindsight the exp date would have not matched since last november and adress wouldn't match for last 12 months either? Thanks.

When you make your reservation, you need to select which card you want to reserve it to on your Gold Profile, selecting one that can be confirmed with your profile address and card address should solve it.

The issue is that whenever you enter a new card, you must confirm it with a live representative (bring your physical card) and it will be restored for your subsequent reservations.

The issue is that whenever you enter a new card, you must confirm it with a live representative (bring your physical card) and it will be restored for your subsequent reservations.

I've had new card numbers and driver's licenses and never had an issue with confirmed Gold service without needing to see a live representative. The most recent was getting a new DL from my move to NC from NY, entered it online, Gold Service still confirmed. Prior to that, I had to get a new AMEX for work, same thing, no issues.

The issue is that whenever you enter a new card, you must confirm it with a live representative (bring your physical card) and it will be restored for your subsequent reservations.Totally not true. I've had to change credit cards a number of times (such as just a few weeks ago when my card number was used to make an unauthorized charge) on the website and have never had a problem either confirming a new reservation or getting the car at pick-up.

So what actually happen in these cases when Gold Service is not confirmed? You go to the counter to show your credit card, but you still get Gold Choice service? Or you don't get Gold Choice for this rental at all?

So what actually happen in these cases when Gold Service is not confirmed? You go to the counter to show your credit card, but you still get Gold Choice service? Or you don't get Gold Choice for this rental at all?

You have to go the counter. But everything else should be the same (Gold Choice etc).

Totally not true. I've had to change credit cards a number of times (such as just a few weeks ago when my card number was used to make an unauthorized charge) on the website and have never had a problem either confirming a new reservation or getting the car at pick-up.

+1.

It is now randomly decided by a computer wither you have to verify new credit card info. I had a station manager at a HLE tell me this after asking him if I needed to show my new card I put in my profile and he said it did not ask him to verifty it. He said to reduce demand of staff (less people in lines and less people hertz has to hire) it is now random.

It is now randomly decided by a computer wither you have to verify new credit card info. I had a station manager at a HLE tell me this after asking him if I needed to show my new card I put in my profile and he said it did not ask him to verifty it. He said to reduce demand of staff (less people in lines and less people hertz has to hire) it is now random.I've NEVER been asked to show a physical credit card at an airport corporate owned location since my first Gold rental eons ago. I've had at least 40 new cards added for various reasons on my profiles over the years.

Now that they're phasing out leaving rental documents in the cars at pick-up, I wouldn't ever expect it.

Now that they're phasing out leaving rental documents in the cars at pick-up
Where can I read more about this?

I've NEVER been asked to show a physical credit card at an airport corporate owned location since my first Gold rental eons ago. I've had at least 40 new cards added for various reasons on my profiles over the years.

Haven't changed that many numbers, but yeah, same here. They want my license, not the credit card. I also don't remember having an issue with addresses. I know my two cards in my profile have two different billing addresses but still both work fine.

Where can I read more about this?I first experienced this at LAS this year. They no longer print your rental documents and leave them in your assigned car. Rather, they now print them out as you are exiting at the gate area. It threw me for a loop when I got into the car and couldn't find the documents since I had not heard of this prior. I looked at the other cars around me and they also had no documents so I decided to just drive to the gate and see what was up. They told me that this was a companywide mandate and LAS was one of the first to do so.

I prefer to review my rental agreement before I drive off. It lets me know if the rate, CDP, PC and dates of rental are correct. So, I am not sure I like this as I now have do this quickly while driving out.

...I prefer to review my rental agreement before I drive off. It lets me know if the rate, CDP, PC and dates of rental are correct. So, I am not sure I like this as I now have do this quickly while driving out.

I agree. We picked up a car at MCI last week and were given the rental agreement at the exit. The rate was 50% more than it should have been so we drove back in and went to the counter. They were very nice about fixing the rate, so kudos to the counter staff for that. But it would have taken less time and been less awkward if we could have reviewed the agreement in the car and gone back to the counter before going to the exit.

Also, we were lucky that there was no one behind us at the exit while we were looking at the agreement and asking the guy at the gate about getting the rate fixed. If there had been a line of cars waiting behind us it would have added an element of stress.